Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very pleased we discovered Kantan. We had spent over 2 weeks ringing Gas safe registered engineers only to be let down in one way or another and when we did manage to extract a price from them, it wa... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Found them accidentally on Google and thought I'd book my boiler servicing through them. Very easy booking system, clear steps and communication. My slot was confirmed quickly and the person came on t... Zobacz więcej

Oceniono na 5 z 5

We realised our boiler wasn't emitting any heat/hot water on Tuesday night. Found Kantan and booked in for a repair for the Wednesday, Thurs, or Friday. Got a message Wednesday morning that someone wo... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Avoid and save yourself a lot of wasted effort. Three scheduled appointments cancelled, two of which were cancelled over half way through the appointment slot. The other cancelled the night before.... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Bojlery i ogrzewanie
  2. Inżynier gazownictwa
  3. Platforma sprzedażowa online
  4. Hydraulik

Napisane przez firmę

Kantan is a platform that helps trade professionals source leads, schedule appointments and manage paperwork. We offer boiler services, boiler and plumbing repairs and gas safety certificates nationwide through our 2,000-strong network of tradespeople.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

136 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Problems logging into Corgi Homeplan…

Problems logging into Corgi Homeplan portal
Poor service from the admin team in resolving the issue
Now have to decide if I want to carry on working with CORGI HOMEPLAN after this experience as they have told me that this app is the only one they are using going forward
I have had a look at the app and can,t say I am that impressed

26 września 2024
Opinia niezależna
Logo Kantan

Odpowiedź od Kantan

Thank you for your message and for sharing your experience with us. I’m pleased to inform you that we have resolved the issue with the CORGI Homeplan portal, and the app is now fully operational. We also want to assure you that all job bookings and processes continue to adhere strictly to CORGI standards.

We noticed your Trustpilot review, and while we appreciate all feedback, we feel it may not entirely reflect the full scope of the support we’ve provided. After being informed of your login issue, we worked diligently to address and resolve the matter as quickly as possible.
That said, we’re happy to offer any further assistance you might need with the app. We also welcome any suggestions for improvement to ensure a smoother experience moving forward.

Please don’t hesitate to reach out if you need help with anything else.

Oceniono na 5 z 5

Excellent service, happy customer

Found them accidentally on Google and thought I'd book my boiler servicing through them. Very easy booking system, clear steps and communication. My slot was confirmed quickly and the person came on the arranged time on the day. The service was very smooth, paying the invoice was easy and I could even set a reminder for next year. Very pleased with the process and reliability, thank you. I'll be back next year.

13 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

No communication!

Order a Tado thermostat with installation. I could only use Kantan. Selected my preferred day, and two others as instructed. Filled in all my details including my address. Received an email to confirm my booking was a success... but did NOT state the day. Assumed it would be my preferred day. Booked the afternoon off work. The day before I thought Id better chase up the install... only to be told they DID NOT install in my area, and currently aren't doing installs due to the 'cold' weather...! But I did not receive any communication about this... they could not tell me when I could have an install. No contact number and a very slow response on the only chat. Would NOT recommned at all. I now have lost an afternoon of work that I can not move. No impressed at all with the poor service. I would not recommned.

13 listopada 2023
Oceniono na 5 z 5

Kantan is Japanese for easy, and this was easy!

Very easy to book an engineer and the one who came out was professional, efficient and very helpful. It was also easy to sort out the payment afterwards. In my case I needed certain details to claim money back with my insurance company and I got all the help I needed and was very satisfied. I will use the service again if my boiler breaks again (hopefully it wont though!). Very pleased with the result and process.

12 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Daniel has been amazing through this…

Daniel has been amazing through this whole process. Two times I had no shows and had booked time off work for a boiler service. Daniel was on the case even tried to get me a same day evening appointment however I replied to late to his email. However I feel he went above and beyond in helping me out. Always kept me upto date and checked up over the next couple of days after the service had been completed. GIVE THIS MAN A RAISE AND PROMOTION an absolute asset to your company- Thank you Daniel

23 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Friendly, professional service.

Chris was great, really friendly and explained everything he was doing, so I understood what was being done. He was very personable and professional, I will definitely be using Kantan services again next year!

12 września 2022
Oceniono na 1 z 5

Avoid this cowboy outfit

Booked a boiler service with possible trainee at Kantan for Monday 12th December between 8am & 12pm engineer never turned up contacted Kantan they told me engineer was delayed at least they could have told me anyway never arrived at all.
He offered to rebook for today Wednesday and gave me £10 of the service cost as a goodwill gesture I got a confirmation email stating the date and same time with the cost which was £10 more than the previous cost contacted another trainee told me he would send me another email with the correct cost which never arrived
Same scenario today waited yet again engineer never arrived excuse was they had lots of boiler repair call outs so boiler service was not priority but nobody called to let me know this.
Believe just a lame excuse they even asked if I wanted me to rebook an appointment for a boiler service obviously definitely not my advice beware of cowboy outfits such as these
Complete waste of time just avoid like the plague BEWARE OF THIS COWBOY OUTFIT

14 grudnia 2022
Opinia niezależna
Logo Kantan

Odpowiedź od Kantan

Hi Ian, thank you for your feedback.

I am really sorry to learn about your experience.

I'm afraid, as you mentioned, we were seeing a significant volume of repair requests as the weather took a dip the week of your service and our engineers were very busy trying to help as many people as possible to get back to heating and hot water and so they were pushing non priority services to the following week or even the new year.

But I absolutely agree the engineer should have let ourselves or you know about this at the time. We expect better of our engineers and once again I can only apologise for how this turned out to be for you.

If you have any other feedback please don't hesitate to contact us on support@kantan.tech.

Best wishes for the new year,
Ruben

Oceniono na 1 z 5

An awful experience

An awful experience. The old adage applies here - if I could have scored my experience as a zero then I would have. I gave up after three appointments were made without a service visit. The first was cancelled due to lack of a technician, the second was re scheduled on the day of the appointment and the third was a no show without notice. Very disappointed and much inconvenience to myself. Having said that the person I spoke from their service department was very good but was badly let down by the contactors he had allocated to the job. Extremely poor experience and would warn others to be stay well clear.
UPDATE: Kantan have questioned the integrity of my review and have tried to have it removed. I can assure people that this is a genuine review and that I have provided the necessary documentation to prove this.

8 grudnia 2022
Logo Kantan

Odpowiedź od Kantan

Hi Paul and Jill,

I am terribly sorry to hear about your issues. This is not the kind of service we aim to provide and although, I am happy to hear that the customer service agent did all he could, I definitely expect better from our engineers.

Thank you for the further information provided after the review. Feedback like yours will help us identify engineer's performances and we will adjust our network as we go to make sure we only work with 5-star engineers.

If you have any other further comments please don't hesitate to contact us on support@kantan.tech.

Best wishes for the new year,
Ruben

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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