KAILAS Recenzje 

111
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I paid for 3-5 business day shipping, but received it 2 weeks later. Shoe is comfortable, but material needs huge improvement. Not durable at all, which is necessary for trail running.

Oceniono na 4 z 5

I love the trail runners. I think the delivery time could be faster. I know that you can pay extra for expedited delivery but maybe consider that if somebody purchased over say $500 they get free exp... Zobacz więcej

Oceniono na 5 z 5

The shoes purchased were As “DESCRIBED” Comforting . Will use your services again Respectfully, Mike McLemore

Oceniono na 5 z 5

Perfect climbing pants! They're super stretchy and don't limit my mobility at all. The fabric is light weight, so I can climb in them during summer without overheating. I also like to wear them while... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

KAILAS is a professional climbing and outdoor brand founded in 2003, now widely recognized for its high-performance trail running shoes, apparel, and gear. We specialize in ultralight, technical products designed for trail runners, climbers, and mountaineers, helping athletes move faster, lighter, and farther across challenging terrain. Driven by innovation and mountain-tested design, our trail running footwear delivers superior grip, durability, and comfort for long-distance races and daily training. Trusted by outdoor communities worldwide, KAILAS proudly partners with leading climbing and trail running organizations, and our award-winning products are recognized across the global outdoor industry.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

111 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 80% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(111)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 44

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Very bad company

Very bad company. Ordered mens gym shoes ,they dont fit right and never worn just tried on. Emailing company several times gor mail I ng instructions at my own expense
No communication and have250.00 shoes cant wear. Beware of company

13 kwietnia 2026
Logo KAILAS

Odpowiedź od KAILAS

Dear Donna,

We are very sorry for any inconvenience caused. Due to our company holiday and the Labor Day period, our response time was slower than usual.

We have checked your case and can confirm that the returned parcel has been received and a refund has already been issued.

If there is anything else we can assist you with, please feel free to contact us.

Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com

Oceniono na 5 z 5

I love my new Fuga shoes

I love my new Fuga shoes. They ship your order next day arrives to America in about 8 days.No problems packaged very well, love them.Thank you. We'll be buying another pair soon.

13 kwietnia 2026
Oceniono na 4 z 5

I love these shoes but...

I love these shoes. They are beautiful, tactical looking, extremely comfortable on any terrain, very well made, and the BOA lacing system is amazing. Judging by the quality, I'm sure they'll last a long time. My only issue is the price. Are they worth that much money? Didn't even have my size {I'm a 10 1/2 US; had to get a size 10}. I can go on and on about the expensive boots / sneakers I own, but $370 for these? I chose to purchase them, they're awesome shoes,
But damn.

12 marca 2026
Oceniono na 5 z 5

The quality of these pants are perfect…

The quality of these pants are perfect I use them for trad climbing and sport climbing and bouldering the only down side I have with the pants are the turn up on them are to high it turns them into 3/4 pants on the picture it looks like they sit nice over the ankle and the pockets are not very deep at all my phone doesn’t fit in them when I am doing multi pitch climbing

16 marca 2026
Oceniono na 1 z 5

WORST EXPERIENCE EVER FOR ONLINE…

WORST EXPERIENCE EVER FOR ONLINE ORDERS. I STILL HAVEN'T RECEIVED MY EXPENSIVE BOOTS AND THE TRACKING HASN'T UPDATED SINCE 3/20/2026.

ALSO THERE IS NO ONE TO CALL AND THE ONLINE CHAT IS USELESS.

WILL BE LOOKING FOR A REFUND IF THE BOOTS AREN'T DELIVERED.

15 marca 2026
Logo KAILAS

Odpowiedź od KAILAS

Hi Anne,

We’re very sorry to hear about your experience and understand your frustration. We take these concerns seriously.

Please note that your order is being monitored closely. Occasionally, international shipments may experience delays or tracking updates may be temporarily unavailable. We encourage you to contact us directly at service@kailasgear.com
with your order number so we can investigate the shipment immediately and provide a resolution.

We sincerely apologize for the inconvenience and will do our best to ensure your boots are delivered promptly. Thank you for your patience.

Best regards,
Customer Service
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com

Oceniono na 5 z 5

TEMPI LUNGHI MA NE VALE LA PENA

Ci hanno messo 45 giorni per consegnarle anche a causa del capodanno cinese.
Dopo la mia lamentela mi hanno restituito 10 euro per avermi fatto aspettare troppo.
Le scarpe sono semplicemente eccezionali sotto tutti gli aspetti, per chi fa ultratrail sono un musthave.

18 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Una gran zapatilla.

Aunque han tardado 34 días en llegar, estoy muy contento con las zapatillas. Entiendo que la pérdida temporal del paquete no es culpa de Kailas.
Las zapatillas tallan media talla más largas de lo habitual en otras marcas. Tienen muy bien ajuste y la alta amortiguación las hace muy cómodas. Pronto compraré otras Kailas.

10 lutego 2026
Oceniono na 5 z 5

The shoes are great

The shoes are great. Light weight and comfortable. I’m taking it as a fashion item rather than a functional one and it pulled it off

11 lutego 2026
Oceniono na 1 z 5

Extra fees are not listed on the purchase

I made a purchase of 3 items, and they sent them separately in two bags, so when they arrived in my country, I had to pay double taxes. I paid extra for fast delivery, and it took like two weeks just to be shipped; it's like a month, and I didn't receive the products. I just received the tax ticket from customs, saying that the bags arrive the country. The delivery from my country taxes me an extra 20 dollars per box for handling, so I ending payed like 100 dollar extra. I'll never buy again. with amazon only pay 20 dollar extra

27 stycznia 2026
Logo KAILAS

Odpowiedź od KAILAS

Dear Customer,

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused and understand that these unexpected fees can be frustrating.

Please note that import taxes and customs duties are not included in the prices on Kailasgear.com. As stated in our FAQ, Prices on Kailasgear.com do not include import taxes or customs duties. You may be required to pay these fees when your order arrives, depending on your country's import regulations.

Regarding the separate packaging, we want to clarify that this is because different products are shipped from different warehouses. We strive to process all orders as efficiently as possible, but sometimes this requires sending items in separate shipments.

We appreciate your understanding and thank you for your patience. If you have any further questions or concerns, please feel free to reach out.

Best regards,

Customer Service
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.

Oceniono na 5 z 5

Awesome Trail Shoe

I was waiting a little while to do this review till I had a little time on my feet in this shoes. After tonight I am convinced these are an awesome trail shoe in the snow and mud from the melting snow. Traction is really great, which is what I would expect or the Vibram Megagrip sole. What shocked me the most is when you are transitioning from trail to road and you run with these on a hard surface they feel like they are launching you forward with every stride. With that said, I’m not advocating for these on the road but I bet these will “rip” on dry trails. All in all an awesome shoe so far. Durability is still to be tested as I’ve only been running in them for about a month.

26 stycznia 2026
Oceniono na 1 z 5

Terrible customer service & wrong sizing

Placed an order for the Fuga EX 330 shoes, which were in stock. They were shipped about a week later because the whole team was on a training camp! First parcel got lost or held up somewhere in China, so after contacting them about 2-3 days later they told me another parcel will be sent. Eventually after almost 2 months I received the shoes but due to their faulty sizing on their website, the shoes were too big. My foot is 273-274mm and according to their website I need to wear a size 44, which was totally wrong. I sent them an e-mail about returning them and a reminder a few days later and till this day (a month later) I never got a reply.
Luckily I managed to find someone and trade the shoes here in Greece and it ended well for me.
Would never ever consider to buy their shoes again, no matter how good they are, just because of their terrible customer service.

18 grudnia 2025
Opinia niezależna
Oceniono na 4 z 5

Muy buena

Como marca, la calidad de los tennis que compré está increíble, he corrido ya varias veces con ellos y de lo mejor que he tenido. Kailas 330, agarre increíble, comodidad y estabilidad muy buena. Sin duda es un tennis muy bien diseñado y se ve de muy buena calidad.
Lo que si recomiendo es que en cuestión de envíos sean más específicos de las opciones que puedan tener los clientes.
A mí me tardaron mucho en llegar, tarde 2 semanas para resolver y otras 3 para que me llegaran.
Entiendo que los temas de impuestos y envíos no estén en las manos de la marca. Pero si deberían de ayudar al cliente a resolver más rápidamente.
Lo que sí es que valió la pena la espera. Solo que me da miedo comprar directamente en la paguina por cuestiones de envíos, yo soy de México.
Lo que voy hacer es antes de comparar preguntar

9 października 2025
Opinia niezależna

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