Dear Negar,
We are sorry to hear about your experience and apologize for any inconvenience caused.
We have checked your case and understand that your return request is due to a size issue caused by an incorrect size selection, rather than a product quality problem. According to our return policy, for size-related returns or change-of-mind returns, the customer is responsible for the return shipping cost and any applicable taxes.
Please note that you do not need to use DHL for the return. You may choose the most affordable shipping method with tracking information available in your country. Using DHL is only one option and is usually more expensive.
We would also like to clarify that we do not refuse valid returns. When a returned parcel arrives, our team will open and inspect the package. If the item is returned in its original condition, including the original packaging, tags, and labels, we will process the refund accordingly.
We always aim to handle returns fairly and transparently, and we would never intentionally refuse or ignore a properly returned item.
If you would still like to proceed with the return, please feel free to contact our customer service team, and we will provide further assistance.
Thank you for your understanding.
Kind regards,
KAILAS FUGA Team
