KAILAS Recenzje 

111
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I paid for 3-5 business day shipping, but received it 2 weeks later. Shoe is comfortable, but material needs huge improvement. Not durable at all, which is necessary for trail running.

Oceniono na 4 z 5

I love the trail runners. I think the delivery time could be faster. I know that you can pay extra for expedited delivery but maybe consider that if somebody purchased over say $500 they get free exp... Zobacz więcej

Oceniono na 5 z 5

The shoes purchased were As “DESCRIBED” Comforting . Will use your services again Respectfully, Mike McLemore

Oceniono na 5 z 5

Perfect climbing pants! They're super stretchy and don't limit my mobility at all. The fabric is light weight, so I can climb in them during summer without overheating. I also like to wear them while... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

KAILAS is a professional climbing and outdoor brand founded in 2003, now widely recognized for its high-performance trail running shoes, apparel, and gear. We specialize in ultralight, technical products designed for trail runners, climbers, and mountaineers, helping athletes move faster, lighter, and farther across challenging terrain. Driven by innovation and mountain-tested design, our trail running footwear delivers superior grip, durability, and comfort for long-distance races and daily training. Trusted by outdoor communities worldwide, KAILAS proudly partners with leading climbing and trail running organizations, and our award-winning products are recognized across the global outdoor industry.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

111 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 80% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(111)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 44

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Kailas FUGA EX330 – Overall Review

After putting the Kailas FUGA EX330 through multiple training sessions and races on mixed terrain, including technical trails and distances up to 50K, I can confidently say this is a very solid trail running shoe.

The standout feature is undoubtedly the grip. The outsole performs exceptionally well on a wide variety of surfaces, providing excellent traction and confidence on technical terrain. The shoe is also impressively lightweight, making it comfortable for both long training runs and race day.

I tested the shoe on mixed and technical terrain, and overall it performed very well. My only observation is that on tight single-track trails with sharp turns and off-camber sections, it doesn’t feel quite as stable as some other trail shoes I’ve used. I believe this can be improved by using an aftermarket insole with additional arch support, which helps increase stability without compromising comfort.

Durability has also been excellent. The upper feels strong and well-built, and the shoe is available in a great variety of color options. So far, the materials have held up very well under demanding trail conditions.

An important point worth mentioning is that I purchased this model for six other runners in addition to myself. Between all seven of us, the shoes have been tested in races up to 50K, and they have successfully passed that real-world test with consistently positive feedback.

If I could suggest improvements for a future version, I would increase the heel-to-toe drop from 5 mm to around 8 mm. I also believe the forefoot geometry could benefit from a more efficient propulsion or rocker design to provide a smoother and more powerful toe-off during long-distance running.

Overall, the Kailas FUGA EX330 is an excellent trail running shoe with outstanding grip, low weight, durable construction, and reliable performance across a wide range of terrain. It has become one of my top recommendations for runners looking for a capable shoe for training and racing on technical trails.

15 lipca 2026
Oceniono na 2 z 5

Cheap material

I paid for 3-5 business day shipping, but received it 2 weeks later. Shoe is comfortable, but material needs huge improvement. Not durable at all, which is necessary for trail running.

15 lipca 2026
Oceniono na 4 z 5

I love the trail runners

I love the trail runners. I think the delivery time could be faster. I know that you can pay extra for expedited delivery but maybe consider that if somebody purchased over say $500 they get free expedited delivery?

11 lipca 2026
Oceniono na 1 z 5

I emailed them with no answer

I emailed them with no answer. Both through their chat and via email. Nothing. I won't buy anything cause in case of any problems there is nobody who can help. Shame.

14 lipca 2026
Opinia niezależna
Logo KAILAS

Odpowiedź od KAILAS

Dear Customer,

Thank you for your feedback, and we sincerely apologize for the experience you've had.

We completely understand your frustration. After checking our records, we found that we replied to your live chat inquiry the following day. Regarding your email, due to an unusually high volume of customer inquiries at that time, our response was unfortunately delayed by a few days. We are truly sorry for this delay.

Please rest assured that we never intended to ignore your message. We value every customer inquiry and are continuously working to improve our response times to provide better support.

We sincerely hope you can understand the situation, and we'd be grateful for another opportunity to serve you. If you need any assistance in the future, please don't hesitate to contact us—we'll be happy to help.

Oceniono na 5 z 5

Awesome shoes

Easy process to order, the only thing I would suggest is the time it take for delivery. The shoes a great, will definitely buy again.

12 czerwca 2026
Oceniono na 5 z 5

Informative website

Informative website, which made my choice of shoe easy to select, shipping took a little longer than expected, but considering they shipped from overseas it wasn’t horrible.

14 czerwca 2026
Oceniono na 1 z 5

Pagué un envío expreso el 9 de junio y…

Pagué un envío expreso el 9 de junio y aún no llega el primero de julio y aún no tiene fecha me gustaría un reembolso de lo que pagué por el servicio expres

10 czerwca 2026
Logo KAILAS

Odpowiedź od KAILAS

Estimado/a cliente,

Gracias por compartir su experiencia y lamentamos sinceramente el retraso en la entrega de su pedido.

Entendemos perfectamente su preocupación, especialmente después de haber pagado por el servicio de envío urgente.

Queremos informarle de que ya nos hemos puesto en contacto tanto con usted como con FedEx para solicitar un seguimiento urgente de su envío. Le rogamos que revise su correo electrónico, ya que le hemos enviado una actualización con la información más reciente.

Si necesita cualquier otra ayuda o no ha recibido nuestro mensaje, no dude en ponerse en contacto con nuestro equipo de Atención al Cliente escribiendo a service@kailasgear.com. Seguiremos haciendo todo lo posible para colaborar con FedEx y resolver esta incidencia lo antes posible.

Le agradecemos sinceramente su paciencia y comprensión.

Atentamente,

Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com

Oceniono na 3 z 5

Too many designs were out of stock.

The shoes i ended up with i am reasonably happy with but the lack of stock on the shoes I actually wanted is a concern. Many sizes in the design i wanted were out of stock. I was prepared to wait but not given this option.

13 maja 2026
Logo KAILAS

Odpowiedź od KAILAS

Dear,

Thank you for taking the time to share your feedback with us.

We sincerely apologize that the shoe design and size you originally wanted were out of stock at the time of your purchase. We understand how disappointing this can be, especially when you were willing to wait for your preferred model.

Due to the high demand for some of our most popular products, certain styles and sizes may sell out more quickly than anticipated. We are continuously working to improve our inventory planning and product availability. We also appreciate your suggestion about providing customers with the option to wait for a restock, and we will share your feedback with our team for consideration as we continue to improve our service.

We are pleased to hear that you are reasonably happy with the shoes you ultimately selected, and we truly appreciate your understanding and support.

Thank you again for your valuable feedback. We hope to provide you with an even better experience on your next purchase.

Yours sincerely,

Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.

Oceniono na 5 z 5

Las Fuga EX330

Las Fuga EX330, Espectaculares !!!!!. Tengo un 45 pero pedí un 44,5 y me van perfectas. Gran Producto. Transporte algo más lento por la situación actual, pero todo correcto.

14 maja 2026
Oceniono na 5 z 5

Shoe is unique

Shoe is unique, stylish, functional, comfortable. Don't need to tie laces. I would recommend going a half-size down

17 maja 2026
Oceniono na 1 z 5

The shoes are great service sucks

The shoes are great, but the service is the worst I ever received from a sports brand.
You want to sell outside China? Stick to local laws and reply to service mails.

25 maja 2026
Opinia niezależna
Logo KAILAS

Odpowiedź od KAILAS

Dear Karl,

We sincerely apologize for the delay in our response and for any inconvenience this may have caused.

We have carefully reviewed your case and would like to confirm that a reply has already been sent to your email address with the relevant assistance and instructions. We kindly ask you to check your inbox, including your spam or junk folder, in case the message has been filtered.

We fully understand your concern regarding the communication experience and regret that it did not meet your expectations. Please be assured that we are continuously working to improve our customer service response efficiency, especially for our international customers.

If you still require any further assistance or if anything remains unclear, please do not hesitate to contact us again. We are committed to resolving your concern promptly and properly.

Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com

Oceniono na 1 z 5

“KailasGear.com FUGA Shoes – Poor After-Sales Support” (SCAM)



I ordered a pair of Kailas (FUGA) shoes in size 10.5, which is the same size I normally wear in Hoka, Nike, and other U.S. footwear brands, so I ordered the same size through kailasgear.com website

The shoes arrived and the quality appears good, but they fit noticeably too large, so I contacted Kailas to exchange them for size 10.

The response was disappointing for a premium technical footwear brand selling to U.S. customers. Instead of providing a straightforward exchange process, they suggested that I keep the shoes and either resell them or gift them to family or friends. That is not a realistic solution for a customer who purchased expensive performance footwear and simply needs the correct size.

I clearly explained that I am willing to pay reasonable return shipping costs. I already have the shoes packed and ready to return, but for international returns to China, proper return instructions and importer information are required. As of May 20, I still have not received the information needed to proceed with the exchange.

The product itself may be good, but the post-purchase support and exchange process do not match the premium image the company presents online.

If Kailas wants to seriously compete in the U.S. market, they should offer a more professional exchange system, ideally with a U.S. return facility or at minimum clear and timely return instructions for international customers.

As of May 20, I have not received any further response regarding my exchange request, so I will now proceed with contacting my credit card company regarding the unresolved return situation.

Also, customers should be aware that using the Shop App does not appear to provide additional customer service support or exchange assistance in situations like this.

19 maja 2026
Opinia niezależna
Logo KAILAS

Odpowiedź od KAILAS

Dear Customer,

We are very sorry for any inconvenience caused and appreciate you taking the time to share your feedback.

Regarding your case, we would like to clarify that we initially offered a solution allowing you to keep the shoes, as an alternative option to avoid return shipping costs. However, as you preferred to return the item for a refund, this is absolutely acceptable. As long as the product is in its original condition and original packaging, we are able to process the return and refund according to our policy.

For international returns involving customs duties or taxes, we kindly ask you to provide your order number and return tracking number so we can further check the status and assist you accordingly. We will do our best to support you throughout the process.

We sincerely apologize for any inconvenience and appreciate your understanding.

Yours sincerely,
Customer Service Team
Kailas Fuga International Dept.
Guangzhou Kailas Sports Product Co., Ltd.
Web: www.kailasgear.com

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