I paid for 3-5 business day shipping, but received it 2 weeks later. Shoe is comfortable, but material needs huge improvement. Not durable at all, which is necessary for trail running.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I love the trail runners. I think the delivery time could be faster. I know that you can pay extra for expedited delivery but maybe consider that if somebody purchased over say $500 they get free exp... Zobacz więcej
The shoes purchased were As “DESCRIBED” Comforting . Will use your services again Respectfully, Mike McLemore
Perfect climbing pants! They're super stretchy and don't limit my mobility at all. The fabric is light weight, so I can climb in them during summer without overheating. I also like to wear them while... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
KAILAS is a professional climbing and outdoor brand founded in 2003, now widely recognized for its high-performance trail running shoes, apparel, and gear. We specialize in ultralight, technical products designed for trail runners, climbers, and mountaineers, helping athletes move faster, lighter, and farther across challenging terrain. Driven by innovation and mountain-tested design, our trail running footwear delivers superior grip, durability, and comfort for long-distance races and daily training. Trusted by outdoor communities worldwide, KAILAS proudly partners with leading climbing and trail running organizations, and our award-winning products are recognized across the global outdoor industry.
Dane kontaktowe
KAILAS ROCK SPACE, No. 299, Tianhe Road, Tianhe District, 510620, Guangzhou, Chiny
- service@kailasgear.com
- kailasgear.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Kailas FUGA EX330 – Overall Review
After putting the Kailas FUGA EX330 through multiple training sessions and races on mixed terrain, including technical trails and distances up to 50K, I can confidently say this is a very solid trail running shoe.
The standout feature is undoubtedly the grip. The outsole performs exceptionally well on a wide variety of surfaces, providing excellent traction and confidence on technical terrain. The shoe is also impressively lightweight, making it comfortable for both long training runs and race day.
I tested the shoe on mixed and technical terrain, and overall it performed very well. My only observation is that on tight single-track trails with sharp turns and off-camber sections, it doesn’t feel quite as stable as some other trail shoes I’ve used. I believe this can be improved by using an aftermarket insole with additional arch support, which helps increase stability without compromising comfort.
Durability has also been excellent. The upper feels strong and well-built, and the shoe is available in a great variety of color options. So far, the materials have held up very well under demanding trail conditions.
An important point worth mentioning is that I purchased this model for six other runners in addition to myself. Between all seven of us, the shoes have been tested in races up to 50K, and they have successfully passed that real-world test with consistently positive feedback.
If I could suggest improvements for a future version, I would increase the heel-to-toe drop from 5 mm to around 8 mm. I also believe the forefoot geometry could benefit from a more efficient propulsion or rocker design to provide a smoother and more powerful toe-off during long-distance running.
Overall, the Kailas FUGA EX330 is an excellent trail running shoe with outstanding grip, low weight, durable construction, and reliable performance across a wide range of terrain. It has become one of my top recommendations for runners looking for a capable shoe for training and racing on technical trails.
Cheap material
I paid for 3-5 business day shipping, but received it 2 weeks later. Shoe is comfortable, but material needs huge improvement. Not durable at all, which is necessary for trail running.
The shoes purchased were
The shoes purchased were
As “DESCRIBED”
Comforting .
Will use your services again
Respectfully,
Mike McLemore
I love the trail runners
I love the trail runners. I think the delivery time could be faster. I know that you can pay extra for expedited delivery but maybe consider that if somebody purchased over say $500 they get free expedited delivery?
I emailed them with no answer
I emailed them with no answer. Both through their chat and via email. Nothing. I won't buy anything cause in case of any problems there is nobody who can help. Shame.

Odpowiedź od KAILAS
Awesome shoes
Easy process to order, the only thing I would suggest is the time it take for delivery. The shoes a great, will definitely buy again.
Informative website
Informative website, which made my choice of shoe easy to select, shipping took a little longer than expected, but considering they shipped from overseas it wasn’t horrible.
great customer care.
great customer care.
perfect logistics
reliable shipment
good products
La página muy dinámica y el envío en…
La página muy dinámica y el envío en los tiempos pactados .
Pagué un envío expreso el 9 de junio y…
Pagué un envío expreso el 9 de junio y aún no llega el primero de julio y aún no tiene fecha me gustaría un reembolso de lo que pagué por el servicio expres

Odpowiedź od KAILAS
Too many designs were out of stock.
The shoes i ended up with i am reasonably happy with but the lack of stock on the shoes I actually wanted is a concern. Many sizes in the design i wanted were out of stock. I was prepared to wait but not given this option.

Odpowiedź od KAILAS
Las Fuga EX330
Las Fuga EX330, Espectaculares !!!!!. Tengo un 45 pero pedí un 44,5 y me van perfectas. Gran Producto. Transporte algo más lento por la situación actual, pero todo correcto.
Shoe is unique
Shoe is unique, stylish, functional, comfortable. Don't need to tie laces. I would recommend going a half-size down
Great purchase but way too long delivery
The purchase is just great, but the delivery took almost a month
The shoes are great service sucks
The shoes are great, but the service is the worst I ever received from a sports brand.
You want to sell outside China? Stick to local laws and reply to service mails.

Odpowiedź od KAILAS
“KailasGear.com FUGA Shoes – Poor After-Sales Support” (SCAM)
I ordered a pair of Kailas (FUGA) shoes in size 10.5, which is the same size I normally wear in Hoka, Nike, and other U.S. footwear brands, so I ordered the same size through kailasgear.com website
The shoes arrived and the quality appears good, but they fit noticeably too large, so I contacted Kailas to exchange them for size 10.
The response was disappointing for a premium technical footwear brand selling to U.S. customers. Instead of providing a straightforward exchange process, they suggested that I keep the shoes and either resell them or gift them to family or friends. That is not a realistic solution for a customer who purchased expensive performance footwear and simply needs the correct size.
I clearly explained that I am willing to pay reasonable return shipping costs. I already have the shoes packed and ready to return, but for international returns to China, proper return instructions and importer information are required. As of May 20, I still have not received the information needed to proceed with the exchange.
The product itself may be good, but the post-purchase support and exchange process do not match the premium image the company presents online.
If Kailas wants to seriously compete in the U.S. market, they should offer a more professional exchange system, ideally with a U.S. return facility or at minimum clear and timely return instructions for international customers.
As of May 20, I have not received any further response regarding my exchange request, so I will now proceed with contacting my credit card company regarding the unresolved return situation.
Also, customers should be aware that using the Shop App does not appear to provide additional customer service support or exchange assistance in situations like this.

Odpowiedź od KAILAS
Doświadczenie Trustpilot
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