K10mobility Recenzje 

First of all they don't have customer support on phone. Second they are scamming a lot of money out of your card and won't return it either. Most common they are taking 500€ and then says it was a mistake but won't return it. Just avoid this rental for your sake. Take all pictures before you gettin into that money pīt or otherwise they gonna find damage that was already there. It will be more cheaper to get taxi than pay to them.

Arnaque ! A fuir ! Dépôt de garantie carburant jamais remboursé soit 150 € ! Ça a fait mal

I travelled to Ibiza with my wife and three children. I booked in advance and gave my flight number. The pick-up time on the booking was two and a half hours before my flight was due to land, and nobody flagged it. I reached the desk one hour after landing and was charged €50 for reactivation.

I was then told there would be no car unless I took their coverage, despite having full excess insurance bought and paid for weeks earlier. No alternative was offered and no explanation given. Three children were outside in the sun with no other transport. I paid €112.

I asked for someone in charge. There was none. I was referred, without any courtesy, to a superior who never appeared and was never named — wait indefinitely for someone who did not exist, or accept.

On return, €50 for "special cleaning". The vehicle condition report contains no check-in entry whatsoever: no mileage, no fuel level, no remarks, no signature. Others travelling with me were charged the same day for the same thing, at different amounts.

I am not writing this in anger. I am writing it because I was treated as someone who could be pushed around for having nowhere else to go.

k10 mobility car rental is the absolute worst company you can imagine. It's straight up a scam. I pre paid online in advance for a 3 day rental, and did not even get the car. Why, you might ask?
When I arrived, they claimed i arrived too late for the pick up. If you dont come within 1 hour after your "booking", they apparently "cancel with no refunds" your reservation. So you dont get a car, and you dont get your money back. Mind you:this is not written in any terms nor conditions pre payment.
I arrived to pick up my car and waited in the line for 40 minutes, until it was my turn. Once i got in, the woman who was a "supervisor" told me that the reservation was cancelled because i arrived one hour later than i had booked my car for. So if you book a hotel room and check in is at 14, but you arrive after 15, your room is "cancelled" because of "high demand" and given to someone else, AND you dont get the money back for it. Its insane. I have everything audio recorded and photographed.
She told me that I would have to pay a €50 re-activation fee and i would have to take their "mandatory" insurance of €134, otherwise I could not get the car. Even when I told her that I have a valid credit card for deposit and I am NOT required to take any insurance from them as I already have my own insurance AND insurance from the website I had booked from originally, she refused and said I had to pay these extra costs. Of course I refused when I already paid in advance for 3 days, and should not have had any additional fees or costs.
I asked for a hoja de reclamaciones paper which is essentially an official government complaint about their business. She became nervous but gave me the paper. As im starting to sign it, another employee comes out of nowhere and says "let me help you, let me check your reservation". This employee is also a woman, who tries to stop me from writing the reclamaciones paper. She tells me that they still have my car and she needs to look at my credit card to help me. I tell her that my card is valid, and in my name. She insists to hold it even though I insist that its fully valid. Once she checks she says ok, you dont need to pay the insurance, but you need to pay the reactivation fee AND she suddenly says that now (out of nowhere) they suddenly dont have the same car I booked. They have the automatic version of it (I booked the manual gearbox one), and that I must PAY for this UPGRADE for the automatic one, €100 euroes plus the €50 reactivation fee.
Absolutely ridiculous, right?
I reject her "generous" offer, and continue signing the paper. She then tells me again, out of nowhere (and without any other customers in the presence) that she does not have my car anymore. Now she only has a lower class and lower group FIAT PANDA and that I can get it for €50 - only the activation fee. I did not book a small fiat panda, I paid especially for a higher class car, and I did not agree to get a forced downgrade and still pay an extra €50 ridiculous "re-activation fee". As im continuing to sign the reclamaciones paper, I am asking her to give me a copy of the papers and she starts speaking to me in Spanish. When I tell her I dont understand what she is saying, she keeps talking rudely, aggressively, and loudly. I have recorded this. I tell her to speak English, and to assist me with the papers. She refuses and continues to speak Spanish. Completely out of the blue, as we had spoken only English the entire time and I do not speak Spanish nor am I from spain.
During the same moments as im signing the reclamaciones paper 3 French girls arrive to the office, also to pick up their booked car. Few minutes later I can hear that they are forced extra fees and costs as well, just like me. They are crying, while im standing there facing the same problems. Later, I found out that they also recorded what happened and are going to make a complaint about this.
Its important for me to also say that the 2 employees were extremely unprofessional, rude, uncaring. They spoke about me in Spanish, and went behind the counter to speak about me. The entire ordeal took me 3 hours. I spent 3 hours at evening/night time in this office talking to them, until their closing time. My battery on my phone went out. I missed out on Calvin Harris in Ibiza which I paid a ticket for. I was supposed to pick up the car, but instead I was left stranded there with no car and no battery. Of course they wouldn't lend me the visibly charger by their counter. I had to walk back all the way to the center of Ibiza which took me 1 hour, because no taxi's would stop in this area (they are only driving passengers from the airport) no matter how much I tried to stop every taxi I saw on the way.
My entire vacation and plans was ruined because of this company. Calling it a scam is an understatement. I felt so disgusted from this entire experience that I never want to visit Ibiza nor Spain anymore.

ATTENTION - ARNAQUE À LA CAUTION !
Ils ont tenté de m'extorquer 486,63 € en invoquant une micro-rayure sur une jante à l'aide de tarifs internes illégaux (violation de l'article 1256 du Code civil espagnol). Heureusement, ma banque a validé une procédure de CHARGEBACK (rétrofacturation) et j'ai récupéré l'intégralité de mon argent. J'ai déposé une plainte officielle contre K10 Mobility auprès de la Direction Générale de la Consommation (el Consumo), du Ministère du Tourisme à Madrid et du CEC. Ce sont des escrocs, les autres loueurs low-Cost usent des mêmes méthodes. Fuyez-les si vous ne voulez pas vous faire arnaquer.

No nos han dejado realizar el depósito con tarjeta de débito y tampoco eran reembolsables los 133,73€ que ha costado el alquiler del coche.
Eso sí en la página de “do you Spain” sí que te dejaba pagar. Si no tenías tarjeta de débito se obligaban a pagar 200 y pico euros por su seguro infladisimo de precio. Menuda cara que se nos ha quedado. Son unos piratas, no os fiéis de esta compañía, nos hemos tenido que volver al aeropuerto desde las oficinas y alquilar otra compañía más decente y nos ha costado mucho más barato encima. La mañana perdida en Palma. Espero que la gente se dé cuenta de que hay compañías como esta que hay que evitar.

Would give zero stars if I could. Avoid.

Our experience with K10 Mobility was appalling from start to finish. The airport shuttle pick-up was incredibly difficult to find, poorly signposted and nowhere near as straightforward or convenient as you would expect from an “airport” car rental.

To make matters worse, our flight into Palma was delayed. When we eventually reached K10, we were told our prepaid reservation had been cancelled as a “no-show” because we hadn’t collected the car within an hour. Rather than simply honouring our existing booking, they then wanted more money to reinstate it.

After travelling with children, dealing with a delayed flight and then wasting a ridiculous amount of time trying to locate their shuttle, this was the final straw. We refused to hand over another penny and got an Uber instead.

Absolutely dreadful customer service and a terrible way to treat customers whose flight was delayed. We wouldn’t use K10 again and certainly wouldn’t recommend them.

J'ai loué une voiture à Ibiza en passant par Doyouspain.
- 1 heure d'attente à l'extérieur en pleine chaleur avant de pouvoir récupérer la voiture.
- vente forcée du rachat de franchise car "on ne peut pas faire de pré-autorisation sur votre carte de débit". Archi faux... j'ai une Visa Premier et j'ai toujours loué des voitures avec cette carte sans aucun problème ailleurs...
- facturation du nettoyage des sièges pour plus de 80 Eur alors que les sièges étaient sales au départ.
A fuir absolument, leurs méthodes sont scandaleuses !

English
Beware!! They take your money and you won't get it back so don't rent a car from k10bobility. And they work with booking.com
no help there either.

Dansk
Pas på!! De tager dine penge og du får dem ikke tilbage så lad være at leje bil hos k10bobility. Og de sammearbejder med booking.com
heller ingen hjælp der.

Totally untrustworthy - DO NOT GIVE THEM YOUR MONEY
The car was rubbish and because we failed to see a scratch on the underside of the front bumper when we took the car they charged us Euro 400. We would have had to be on the floor to have seen it. They clearly knew it was there and just ripped us off. When we said it wasn’t us and clearly old they said we hadn’t recorded the damage when we took the car and we had signed a contract. They said it was our problem. When we refused to pay ridiculous fee they took the money from our deposit

Una auténtica vergüenza. 2 raspones de 2 cms d alguna rama que practicamente ni se apreciaban 411 euros.
Nunca me había pasado nada así
NO alquiléis en esta compañía
Sin unos PIRATAS, unos LADRONES

**Subject: Formal Complaint Regarding the Conduct of a K10 Supervisor**

Dear K10 Management,

I am writing to formally complain about the behaviour of one of your supervisors at your Ibiza location.

When I collected my rental vehicle, I discovered that the infotainment screen was set entirely in German. As I could not understand the menu, I politely asked the supervisor if he could help me change the language.

Instead of offering assistance, he immediately became aggressive. He raised his voice, waved his hands in the air, and repeatedly shouted at me, saying:

*"It's not my job to do the screen. Go and read the manual. Do it yourself. Use ChatGPT."*

I was completely taken aback by his behaviour. I remained calm throughout the interaction and repeatedly said, *"Sir, please calm down. I just need some help."* However, he continued shouting, dismissing me, and walking away while I was trying to speak to him.

His conduct was intimidating, unprofessional, and entirely unacceptable. I have never in my life been spoken to so aggressively by a member of staff, especially over such a simple request for assistance with a rental car.

The experience became so upsetting that it brought me to tears. No customer should ever leave a car rental desk feeling humiliated for asking for help.

Ibiza is known around the world for its welcoming atmosphere, kindness, and relaxed spirit. Unfortunately, if this supervisor is someone's first interaction after arriving on the island, it creates the exact opposite impression.

I genuinely wish him peace and calm, but taking out that level of anger on a young woman who was simply asking for assistance is unacceptable, particularly from someone in a supervisory position.

I would also like to recognise **Anthony and Kader**, who were both extremely kind, professional, and helpful. They treated me with respect and restored some of my confidence after such an unpleasant experience. My complaint relates solely to the supervisor's behaviour.

I hope K10 will investigate this incident seriously and ensure that no other customer has to experience the same treatment.

It has been 2 months since I returned the car, and I still haven’t received my deposit. I returned the vehicle clean and with a full tank of fuel, exactly as required. I have sent multiple emails, and although I received a reply confirming that everything was fine and that my deposit would be refunded, the money has still not arrived.

This level of customer service is very disappointing. I would not recommend this company if you expect your deposit to be returned on time.

k10mobility.com & autoeurope.com -

Bestilt bil online via autoeurope hos k10mobility.
Biludlejnings firma ligger uden for Mallorca lufthavn og du afhentes i shuttlebus.
Ankom til tiden - ingen kø MEN gik derfra “uafklaret” og UDEN bil, da de var fuldstændige urimelige - har betalt lejen via nettet som IKKE refunderes…. = 1.650 kr. og er endvidere fuldt forsikret hjemmefra

1 ) Plastik kørekort blev afvist som “ugyldigt” grundet er mangler hjørne MEN alt på kørerkort er læsbart og intakt og har som i ALDRIG før haft nogle problemer med denne “mangel” i udlandet før

K10 henviser til deres strenge love i Spanien, MEN kan undtagelsesvis tilbyde udlevering af bil imod et engangsbeløb pålydende 546 euro ( 4095 kr ) grundet denne “kørekorts defekt” ???
Fejler kørekort så åbenbart ikke noget hvis bare man betale denne ekstra forsikring på 546 Euro - er kørekort så lige pludselig blevet gyldigt ???

K10 ville og kunne ikke betjene os anderledes og bad os kontakte dem som vi havde lejet bil hos - således gjort og Autoeurope ville og kunne ikke gøre noget og henviste tilbage til k10
OBS ikke nemt at finde brugbart tlf nummer
Til autoeurope var 4 tlf. igennem - fik dog fat i Tyskland afdelingen til sidst

Sikke da en service - den skal
Man IKKE lede langt tid efter - bedøm selv !

Jeg kommer ALDRIG til at bruge dem igen og råber gerne højt om “mangen til opførsel” der er hvad det bliver til ….

Har nu lejet bil i andet selskab her på Mallorca i Spanien UDEN nogle former for “bøvl” eller nogle kommentarer mht. kørekortet

Lieh mir das billigste für Ibiza über Rental Cars bei K10 aus und habe nichts auszusetzen.
Ganz im Gegenteil: trotz fehlender Kreditkarte konnte ich das Auto ausleihen und bekam die volle Summe meiner Kaution zurück - bin sehr zufrieden!

Bedienung war sehr freundlich und im allgemeinen war das Abholen und Zurückbringen sehr einfach.
Würde aber trotzdem empfehlen Fotos vom Auto davor und danach zu machen - gilt aber für jeden Leihwagen Anbieter.

Der einzige negative Punkt:
Mir wurde dauerhaft vorgeschlagen die Versicherung zu nehmen um mein Risiko zu mindern - aber das ist wahrscheinlich ein Trick, wie sie durch die billigen Preise auf ihr Geld kommen.

Het zijn bewuste oplichters! Huur hier niet Het afhalen van de auto ging vlot hoewel ze hard aandrongen om een extra verzekering te nemen. Ik had die via booking echter al genomen bij Rentalcover. Gelukkig maar: bij inlevering vroegen ze waar de hoedenplank was (die zat er niet in bij afhalen maar dat stoorde mij niet want dan kon ik de grote bagagekoffer makkelijker rechtzetten in de laadruimte. Omdat ik niet kon bewijzen dat die er niet had ingezeten werd 780 € afgehouden van mij borg via mastercard. Ik kon geen kant opzat daar met 3 kinderen en we moesten met een shuttle naar de luchthaven dus moest het ondertekenen .

Je loue une voiture en mai je paye tout. Et en juillet j'ai un prélèvement de frais de gestion de 45€. C'est incroyable, c'est la première fois que je vois ça. Je vais signaler cette compagnie a tout les niveaux. A fuir absolument

Experiencia muy decepcionante.

Devolví el vehículo con tanque lleno, sin daños y recibí un correo de K10 Mobility confirmando que no existían cargos por combustible ni daños. Sin embargo, apareció un cargo de USD 100,13 en mi tarjeta y después de varias semanas nadie responde los reclamos enviados por los canales de atención.

Lo más preocupante es que la propia documentación emitida por la empresa presenta inconsistencias respecto de horarios y cargos facturados, incluyendo un concepto de "Devolución Tardía" que no logro justificar con los horarios que figuran en los documentos recibidos.

Si la empresa responde y aclara la situación, actualizaré esta reseña. Mientras tanto, no puedo recomendar el servicio.

1 Star

My experience with K10 Mobility has been extremely disappointing.

While our rental car was legally parked overnight, it was struck by a drunk driver. Despite the circumstances, K10 Mobility charged me for the damage. I accepted that I would initially have to pay while the matter was investigated and expected to recover the costs through my insurance.

The real problem is that K10 Mobility has repeatedly failed to provide the damage report and supporting documentation required by my insurer. I have contacted the company numerous times, but my requests have been ignored or left unresolved. Without these documents, I cannot submit my insurance claim and recover the money I have paid.

A professional rental company should cooperate with customers after an incident, especially by providing the documentation needed to process a legitimate insurance claim. Instead, I have been left out of pocket with no meaningful assistance.

If K10 Mobility continues to withhold the required documents, I will have no option but to pursue legal action and report the matter to the relevant consumer protection authorities.

I hope K10 Mobility finally takes responsibility, provides the damage report without further delay, and resolves this matter properly. Should they do so, I will gladly update this review to reflect a positive outcome.

Dit is een criminele organisatie. Na inleveren auto en ontvangst van bewijs op schrift dat auto schadevrij is ingeleverd, ontvang ik een week later een e-mail dat er 800 euro van mij creditcard zal worden gehaald wegens schade. K10 is totaal onbereikbaar. Mastercard zegt dat ze niet kunnen blokkeren omdat ik mijn cc heb vrijgegeven voor borg. Je kunt geen kant op. Huur hier niet!