JYSK Recenzje 445

I purchased a county crown curtain pole for
€32.50 from JYSK in Santry, Dublin approximately five months ago. From the outset, the quality appeared poor, but I installed it and hoped it would last. After a couple of months of normal use, one bracket broke, making the curtains difficult to open and close. Last week, a second bracket broke, leaving the pole unusable.

I returned the item to the JYSK Santry store to report the fault. I was told by a shop assistant there that it was “too late” to return it as there was no proof the product was faulty, despite JYSK advertising a 2-year warranty on their products. This assistant said the warranty only covered products that were faulty when they were bought. She then said if I had brought it back after perhaps 3 months then that would be different, but 5 months was too long. It was like she was making it up as she went along.

Under Irish consumer law, goods must be of satisfactory quality, fit for purpose, and reasonably durable, which this product clearly was not.

When I asked to speak to a manager, I was told none would be available until Saturday, even though it was Thursday. Another staff member then stated that the brackets could not have broken unless someone had broken them. When I questioned why I would remove a faulty item after months of use and return it to the store, he implied that I could be attempting to “scam” the company and said he had no proof that I wasn’t.

I found this implication extremely shocking and completely unprofessional. As a genuine customer seeking a resolution under warranty and my statutory consumer rights, I expected fair treatment and respect, not suspicion.

I have also noticed that JYSK does not appear to respond to customer reviews on Trustpilot, which further gives the impression that customer concerns are not taken seriously. Based on this experience, I would strongly question both the quality of JYSK’s products, their training of staff and their commitment to customer service when issues arise.

0 star if possible! November 10... Ordered 2 wardrobes, dining table and chairs, took advantage of the black friday sale from their website, note, order cannot be placed unless it shows in stock online... Delivery stated on website around 14 business days as they're using a different courier... We were ok with that.. it's now a few days before Xmas and we don't have any of our furniture... Customer service contacted several times, was told courier will get in touch 1st December, text message received day before saying due to stock shortage it'll be the 8th of December when we get contacted by courier... No contact made.... I rang them again and a lad explained it's a stock issue, they're not sure when it's arriving... I was confused because if your website says it's available to order online then stock should be available... Branches have some of the items and apparently they don't deal with the branches as they have a separate shipping policy?? Xmas in a few days and no clue if we are ever getting our orders... It's misleading and false advertising... Also money was taken on account and was pending in my bank for almost a week... Then returned to account... Confusing service.. misleading...

I was skeptical about my order, once I read through the reviews after I made a purchase with JYSK. Anyway my experience with this company is very satisfying.
Got my sofa bed today which I ordered on 30 th November. So it took about 10 to 12 days. Everything as expected.
Thanks a lot

I made a purchase from the JYSK Limerick store for €6.25 and €62.50 was taken from my bank account. I contacted their customer team as I was unable to return to store to resolve as I live in Cork. Their head office are refusing to refund me.

Ordered sofa on the 24th of October today is 10th of December still haven’t received it. Went to store but kept being disappointed, no clear indication when delivery would be . Stay away from this store.

Total rubbish service from them
Order the bed Fran and mattress need wait over 8week
This is not my first time
Won’t be go JYSK again
Just lie to customer
Call 100 time for shop
No answer anything!!!!
I’m don’t know how they still had customers lol

Never but anything again bought table four chair had someone come and pairs to put together realised the four chairs had two completely different chairs in the box nightmare bringing it back manager was horrible like it was my fault then after all the stress getting that home again the table had a chip in it and i couldn't be bothered with the stress of bringing it back horrible all round first and last time buying anything there

Disgusting and appalling behavior from Vanessa the store Manager in the Tullamore Jysk. Staff don't have a clue what they are doing and to top it off the store Manager doesn't know either. Doesn't know standard customer service and obligations under Irish consumer law.

Avoid Avoid Avoid!
Worst shopping experience of my life and still they didnt even have the product in stock in the end

Worst shop ever, dont waste your time and nerves...

Don't believe them when they tell you an item is in stock. I waited two weeks after ordering a sofa online & heard nothing. After trying to reach customer service 3 times they eventually called me back saying I should receive an email next day confirming my delivery.
Next day I did get an email telling me my sofa was 'on its way' to the courier and that it would be another 10 to 15 working days! It turns out that 'in stock' means in stock in their warehouse in Denmark! A terrible company - i will never use them again.

Absolutely appalling service from JYSK Belgard Dublin, mainly due to the unprofessional behaviour of the store manager.

I purchased a faulty wardrobe and was clearly told it would be collected by the courier. When I contacted the courier myself, I was told no request had ever been made. I was then asked to return to the store for a refund while the faulty item remained in my home, which made no sense.

My refund was short by €1 even after proof of purchase got refund wrong as well and despite being promised compensation and reimbursement for screws I had to buy myself, this was never honoured.

To make matters worse, my personal details were recorded incorrectly and passed to the courier wrongly. This entire experience shows a complete lack of organisation, honesty, and customer care. Extremely unprofessional and stressful from start to finish.

Avoid this store and company if you value your time and money.

Ordered a mirror online. Never received it.
Customer Service online chat is offline.
Customer Service callback does not call back.
Customer Service email does not reply.
Customer Service support number does not answer.
Ended up getting my money back but took quite a lot of effort.
I updated my review from one star to a three star. Not sure if the review progressed the matter but ended up with money back and the mirror. Them came good in the end.

Don't go alone to collect anything heavy here. I was collecting a large item which was brought out on a trolley. I was told if I wanted to use the trolley I could leave my phone with them until I brought the trolley back. Surely a staff member could help elderly staff with large items...

Sorry, staff couldn't give a fiddlers about the people trying to be a customer... I was on their Web page.. it said they had 2 of the item in stock in their Liffey Valley store... bit it wouldn't let me order it online, so I tried ringing... 5 times and no answer... so I drove to store and asked the staff member of they had the item in stock. Nope... when I asked why the site said it did... she didn't know, when I asked could they not answer a phone... no clue... so I went and bought a coffee table in Harry Corrys instead where the staff are brilliant and friendly...

Staff at Swords and Santry seem completely clueless in terms of ordering online, or pick-up in store. Please train your staff. I thought that the stores just opened this month. But they are open for 6 months. It's appalling that staff don't know the basic knowledge to do their job properly

Bad service. Purchased two display items for delivery. Items were in excellent condition at time of purchase. No sign of delivery for 2 weeks. Contacted Jysk many times during the 2 weeks, in Liffey Valley where the items were purchased and was told that one item was damaged and should not have been sold and the other item was delivered to another customer in error.
Was told to select a new item to replace the first item and that the second item would be retrieved from the other customer. The person in JYSK was initially extremely helpful.
Now, 6 weeks later and both items have been received but I noticed that the second item was damaged and showed the damages to the delivery men so they could verify the damages. Now still waiting on replacement parts to fix the second item (hoping it can be fixed). Jysk not very communicative and slow to respond to emails.
I have been extremely patient and friendly with Jysk all along, but now am totally deflated by the experience and the two items remain in my hallway.

Went to the till asked for a tv stand and the women said “one second i have to put on my shoes” which I thought was so unprofessional for someone in a workplace to have no shoes on in the first place, walking around the store aswell.

Website said there was 10 cushions available KEJSERLIND
Seat pad KEJSERLIND D34 taupe

(6)

€10 /each and none when I got to store after paying toll twice..staff un helpful..just said they could be on a pallet

Shocking website. Can't make online reservation nor call the shop. Will buy from Amazon instead and never return... No customer service what so ever. Cheap cheap cheap.

Ordered a wardrobe (that cost nearly €600!) 2 weeks ago, said shipping would be 3-8 days which was fine, 3 days later got an email to say it was out for delivery, man from fast way came and dropped it off. My partner took a day off work to put it together and when he opened all the boxes realised he was missing 2, rang the man from fast way and he said oh yeah we can only deliver what we get that day. This was not explained to me by the man from fast way or jysk so I assumed it was all there when it was delivered. Rang then and they said the same and that the other 2 boxes might be there in the next day or 2. Next morning man from fastway knocks again, this time with one box and said that’s all he got so we rang jysk again and were told the other box was brought to a different depot so they don’t know where it is or how long it will be. A joke we’re living out of bags this past week waiting for the last box! Extremely disappointed with the service from jysk, not what you’d expect paying 600 for something!