Till now one of the best fintech I have ever used. They are the game changer for accounting integration specially if you are from Sweden and using Fortnox. My accounting was so much messy and Juni was... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Kommer ta över trökbanker som Swedbank. De är smidiga, smarta och kommer med nya lösningar hela tiden. Det är inte helt perfekt, men här får man svar under dagen, Swedbank ger svar EFTER 5 TILL 7 AR... Zobacz więcej
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Vi har varit kunder till Juni under cirka två år. Ett samarbete som gynnat oss mycket! Vi som mediabyrå hanterar många av våra kunders annonskonton. Tack vare Junis smidiga korthantering så har v... Zobacz więcej
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Juni (juni.co) är en bra plattform för e-handelsföretag med många användbara funktioner, som möjlighet till virtuella kort och cashback-program. Kundtjänsten är också hjälpsam och lyhörd. Dock känns d... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Modern banking. Real-time control. Juni provides business banking, spend management, accounting and financing, on one powerful platform and app.
Dane kontaktowe
Stockholm, Szwecja
- support@juni.co
- juni.co
4,0
Dobra
428 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great service
Juni service is really great, clear information provided at all times, very efficient team.
1 sierpnia 2024
Opinia niezależna
Odpowiedź od Juni
Hi Kerry,
Thank you for taking the time to write a review!
I'm delighted to hear how much you've enjoyed using Juni. We have a world-class team that strive for nothing less than exceptional service, ensuring you and your business needs are always supported.
Thanks,
Eliza Chereau
Director, Customer Success
Good customer service support
Good customer service support. And as bank for ecommerce, everything works perfectly.
12 sierpnia 2024
Opinia niezależna
Odpowiedź od Juni
Hi Marios,
Thank you for taking the time to write a review!
Great to hear you've had such a positive experience so far. Our support team our world-class!
Thanks,
Eliza Chereau
Director, Customer Success
Juni Review
Working with Juni for over 3 years. Everything is perfect, best product on the market in its segment. Highly recommend!
12 sierpnia 2024
Opinia niezależna
Odpowiedź od Juni
Hi Denis,
Thank you for taking the time to leave a review!
It's always great to hear from customers that have been with us almost since the beginning and are still loving the product! Couldn't be happier that you are getting the value that you and your business needs - here's to many more years working together!
Thanks,
Eliza Chereau
Director, Customer Success
Great Account Management!
Great account management and a team that are keen to understand your business to ensure that capital / credit facilities can get put in place that actually help you scale. We've used a number of credit facilities and the Juni team are amongst the best!
8 sierpnia 2024
Opinia niezależna
Odpowiedź od Juni
Hi Tom,
Great to hear that you've had such a great experience with our account management team! They always go above and beyond to ensure our customers, like you, are getting the most value out of the Juni platform that has a positive business impact.
Thanks,
Eliza Chereau
Director, Customer Success
We use Juni for our Meta advertising spend
We use Juni for our Meta advertising spend. We have a dedicated Customer Success Manager (Carolina) who takes the time to understand our business, and is quick to respond to issues/queries. When Carolina is on holiday we get a stand-in.
We also get great cashback and credit terms with Juni.
7 sierpnia 2024
Opinia niezależna
Odpowiedź od Juni
Hi James,
Thank you for taking the time to write a review!
Great to hear you've had such a positive experience so far. Carolina takes exceptional care of her customers, always going above and beyond to ensure you get the most out of Juni.
Thanks,
Eliza Chereau
Director, Customer Success
Represents a company that recently started hiring Juni
Represents a company that recently started hiring Juni for banking services. It is difficult to judge after this short time how good the banking services are compared to those of the traditional banks.
The service we have received so far has been very good. /BK
18 lipca 2024
Opinia niezależna
Odpowiedź od Juni
Hi Bjorn,
Thank you for taking the time to write a review!
I'm glad to hear that the service you've received so far has been very good - we aim to keep the bar high and set the gold standard when it comes to customer service!
Best,
Eliza
Head of Customer Success & Account Management
poor customer service and rigid
poor customer service, only reachable via chat, they switch off your account immediately if you pay too late, no adequate help to do top-up payments, really difficult to work with these guys, there are many better options in the market
1 lipca 2024
Opinia niezależna
Odpowiedź od Juni
Hi Jan,
Thank you for taking the time to write a review.
I'm sorry to hear that you had such a negative experience. I have spent some time looking into this case to understand what went wrong and how we could have done better.
Whilst I understand there is much more we can do in terms of improving how our customers can pay their monthly subscription fee for using Juni the platform, I can see from all the communication that we tried multiple times to get in touch with you to guide you on how to repay and in some cases you did not respond to their emails.
We provide all of our customers 30 days to repay after their subscription fee is due before we restrict their account, giving you ample time to settle the outstanding and the opportunity to reach out for help should you need it.
You will have received multiple automated emails reminding you to settle the outstanding amount on your account with the option to contact support either via chat or support@juni.co. One of our Customer Success Managers also reached out to you in advance of your account being restricted to help you too, however, you didn't respond.
I'm sorry for any frustration and disruption this experience caused you. We take all customer feedback very seriously and we are working hard to improve the overall customer experience when it comes to paying subscription fees.
Should you ever wish to provide more detailed feedback on how you think we can do better, you can always reach out to me directly. I followed up with you personally on the day your account was restricted so you have my email address and my door is always open.
I wish you and your business all the best for the future.
Best,
Eliza
Head of Customer Success & Account Management
Empresa muy bien organizada
Empresa muy bien organizada, transparente y que da respuesta a las peticiones de manera muy agil. Los fees son competitivos en los productos que utilizamos. Nuestra Customer Success Manager, Estelle, es proactiva y ha entendido muy bien nuestra operativa y como pueden ayudarnos.
1 maja 2024
Opinia niezależna
Odpowiedź od Juni
Hola Javier,
¡Muchas gracias por tomarse el tiempo para escribir una reseña!
¡Es fantástico saber que estás disfrutando el uso de la plataforma Juni hasta ahora!
Me alegra saber que disfrutó trabajar con Estelle: ¡ella se esfuerza constantemente por brindar nada menos que un servicio de clase mundial a nuestros clientes como usted!
Gracias,
Eliza Chereau
Head of Customer Success & Account Management
Great experience
Great experience. We left Juni for 4 months but could nowhere find the same efficieny and ease of use as we did with them. I wished I never left. So we are back now, and happy we can start using them again for all or payment needs. Special thanks to Jenna for awesome and smooth onboarding process!🙏
3 maja 2024
Opinia niezależna
Odpowiedź od Juni
Hi Pieter,
It's so great to have you back! We're absolutely delighted that you made the decision to come back to Juni.
Can't wait to get started and show you all the new and exciting things we have in store!
Thanks,
Eliza Chereau
Head of Customer Success & Account Management
Great service, no regrets!
We started working with Juni last year and have no regrets. We run all of our digital marketing through them and when cash flow is tight, we make the most of their credit offer. They are very flexible to work with and Carolina, our account manager, is fantastic and always happy to help. Once they are able to offer bank transfers, it will be a one stop shop!
2 maja 2024
Opinia niezależna
Odpowiedź od Juni
Hi Laura,
Thank you for taking the time to write a review!
Great to hear you've had such a positive experience so far. Carolina takes exceptional care of her customers, always going above and beyond to ensure you get the most out of Juni.
Whilst we don't have the breadth of products and features in the UK that we are able to offer our EU customers, we are not so far away from this. We will be the only one-stop-shop you'll ever need!
Watch this space!
Thanks,
Eliza Chereau
Head of Customer Success & Account Management
Amazing
Juni's platform is really practical and effective, it offers all the support a company needs, we have been really happy with it.
We have just embarked on this road but we are sure it will be long and fruitful!
Special thanks to Jenna who has really been a huge help to us all along the way!
Sincere thanks, Cinzia
23 kwietnia 2024
Opinia niezależna
Odpowiedź od Juni
Hi Cinzia,
Thank you for taking the time to write a review!
I'm delighted to hear how much you've enjoyed using the Juni platform and how effective you've found it so far.
Jenna deeply cares about our customers, so It's great to hear she ensured you were supported along the way.
Thanks,
Eliza Chereau
Head of Customer Success & Account Management
Top company
Top company, a lot of reactivity and a deep understanding about e-commerce challenges
25 kwietnia 2024
Opinia niezależna
Odpowiedź od Juni
Hi Nicolas,
Thank you for taking the time to write a review!
Great to hear you've had such a positive experience so far.
We're built with ecommerce in mind, and that means we have a Success team that understand the challenges you face as a business everyday. Support tailored just for you!
Thanks,
Eliza Chereau
Head of Customer Success & Account Management
Scam Artists
Honestly do not even be tempted to deal with Juni. You will get sucked in by promise of cashback etc then without warning they block all your account and funds. They tell you they are refunding but never do and your money is lost. We are now having to take legal action because of how evasive they are in giving any information about where your funds are or when they will be returned.
16 kwietnia 2024
Opinia niezależna
Odpowiedź od Juni
Hi George,
Thank you for taking the time to write a review.
As a regulated entity, we are required by law to regularly carry out routine checks on customers' accounts, which leads us to suspend or close customers' accounts on occasion.
These decisions are not taken lightly and are internally reviewed. We always strive to place our customers at the heart of everything we do.
Sometimes, due to the nature of being a business that operates in a highly regulated industry, working closely with our partner banks and providers, we have to make some hard decisions.
Due to the rules, authorities and regulations we have to comply with, we cannot provide further details on the decision to close your account.
I have looked into your case, and whilst we cannot change our decision to close your account, I would agree we were a little slow to handle your case. I am really sorry about that and any impact this may have caused to you and your business.
Thanks,
Eliza Chereau,
Head of Customer Success & Account Management
The worst company I have ever dealt…
The worst company I have ever dealt with...
The worst company I have ever dealt with. They refuse to open an account without giving any reason. Even though I have owned a company in the UK for over two years and have a fixed income, they refused to open the account. They will also say because of their bylaws that they are just a very bad company. Stay away from them. They are scammers
will respond with a comment on my message that this is because of their internal regulations
3 marca 2024
Opinia niezależna
Odpowiedź od Juni
Hi Okba,
Thank you for taking the time to write a third review.
It is important to note that we are a regulated entity, and therefore literally cannot give specific reasons around who we can and can't work with and why.
I am sorry this led you believe us to be 'scammers'. We are bound by the regulations we adhere to, that means sometimes saying no to customers.
I'm sorry that affects you and I wish you and your business the best going forward.
Thanks,
Eliza Chereau,
Head of Customer Success & Account Management
Outstanding Service and User Experience
Juni.co provides an exceptional experience for digital advertisers and media buyers. The user-friendly interface is incredibly intuitive and easy to navigate. The functionality is top-notch, offering multi-currency accounts and cards instantly. Moreover, the customer service and on-boarding process are exemplary. I want to extend special thanks to Jenna, who flawlessly addressed every question I had during the on-boarding process. I highly recommend Juni.co to anyone in need of such services!
6 marca 2024
Opinia niezależna
Odpowiedź od Juni
Hi Chris,
Thank you for taking the time to write a review!
I'm delighted to hear how much you've enjoyed using the Juni platform and our customer service.
Jenna deeply cares about our customers, so It's great to hear you had such a wonderful onboarding experience with her.
We've got so many exciting products and features in store for you this year that absolutely cannot wait to show you - watch this space!
Thanks,
Eliza Chereau
Head of Customer Success & Account Management
Superb service and always very good…
Superb service and always very good support! Can really recommend.
21 lutego 2024
Opinia niezależna
Odpowiedź od Juni
Hi Erik,
Thank you for taking the time to write a review!
Great to hear you've had such a positive experience so far. Our support team our world-class!
Thanks,
Eliza Chereau
Head of Customer Success & Account Management
Grymt system!
Vi är supernöjda med Juni! Bra funktioner och alltid bra och snabb service, kan verkligen rekommendera!
20 lutego 2024
Opinia niezależna
Odpowiedź od Juni
Hej Fanny,
Tack för att du tog dig tid att skriva en recension!
Kul att höra att du har haft en så positiv upplevelse hittills. Vi har massor av mycket spännande produkt- och funktionerssläpp till dig nästa år som vi absolut inte kan vänta med att visa dig.
Tack,
Eliza Chereau
Customer Success Lead - EMEA
Great product!
7 lutego 2024
Opinia niezależna
Odpowiedź od Juni
Hi Martin,
Thank you for taking the time to write a review!
I'm delighted to hear how much you've enjoyed using the Juni platform. We've got lots of very exciting product and features releases in store for you in 2024 that we absolutely cannot wait to show you!
Thanks,
Eliza Chereau
Customer Success Lead - EMEA
Juni has closed our account abruptly…
Juni has closed our account abruptly and without notice, causing significant business damage and expense and is refusing to release our money to our sole director and shareholder without explanation.
4 grudnia 2023
Odpowiedź od Juni
Hi Justin,
Thank you for taking the time to write a review.
As a regulated entity, we are required by law to regularly carry out routine checks on customers' accounts, which leads us to suspend or close customers' accounts on occasion.
These decisions are not taken lightly and are internally reviewed. We always strive to place our customers at the heart of everything we do.
Sometimes, due to the nature of being a business that operates in a highly regulated industry, working closely with our partner banks and providers, we have to make some hard decisions.
Due to the rules, authorities and regulations we have to comply with, we cannot provide further details on the decision to close your account.
Thanks,
Eliza Chereau,
Head of Customer Success & Account Management
2 years with them already very…
2 years with them already very satisfied so sad we'll have to pay monthly subscription now
1 listopada 2023
Opinia niezależna
Odpowiedź od Juni
Hi Client,
Thank you for taking the time to write a review!
After years of continuously building and improving the product all whilst offering a free service to our customers, we've now introduced a monthly subscription fee because we believe that the value our customers derive from using Juni is worth paying for.
Whether that's helping businesses improve their cashflow, simplifying financial processes, alleviating administrative burden and helping finance professionals save a tonne of time, as well as the ability to earn cashback!
Through charging a subscription fee, we will have even more scope to continue to reinvest in the platform, enabling us to continually deliver products and features that have a positive impact on our customers and their ways of working.
We're delighted that you are on this journey with us, and we can't wait to show you what's in store in 2024!
Thanks,
Eliza Chereau
Customer Success Lead - EMEA
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.