After a recent hospital stay, I rented a Joos charger for my son to charge his device. There was a misunderstanding over rental charges, whereby I assumed it was a one off charge of £2.00, but actuall... Zobacz więcej
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Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Zobacz więcej
Reakcja na opinię
Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Zobacz więcej
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It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quic... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Producent oprogramowania
- Urządzenia do obsługi imprez masowych
- Elektrownia
- Dostawca urządzeń telekomunikacyjnych
Napisane przez firmę
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Dane kontaktowe
86-90 Paul Street, EC2A 4NE, London, Zjednoczone Królestwo
- hi@joospower.com
- joos.app
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Inni użytkownicy przeglądali również
They were really nice
They were really nice, and they got straight to the point regarding to my issues

Odpowiedź od joospower.com
It only charged one phone at a time
It only charged one phone at a time, however It was very useful as did not have time to think about charging phone in an emergency.

Odpowiedź od joospower.com

Odpowiedź od joospower.com
10/10 chat support
Used Jools power banks for over a year. Tonight I had my first issue and the chat was super helpful & lovely. Made my experience better!

Odpowiedź od joospower.com
Great idea and helpful support
Great idea, works well for those times when you need it. Easy to use machine and app for taking the charger pack. Return process is also easy, but I did have a problem with the registering of the return. Went onto their chat via the app and they were very responsive. Helped to resolve the issue after a few messages back and forth.

Odpowiedź od joospower.com
Very helpful
They were very straight to the point and addressed my problem with preciseness. I like that it's easy to refer back to previous conversations so I didn't have to extensively reexplain my issue

Odpowiedź od joospower.com
Great idea and product
Great idea and product. Had a problem returning but the customer service was really helpful and resolved the problem quickly.

Odpowiedź od joospower.com
Amazing customer service!!
The power banks are really helpful and in many locations which I feel is really helpful. I did encounter an issue when returning the power bank however through contacting their online helpline I managed to get a refund and the worker I was talking to was incredibly helpful and kept the whole experience calm. I would definitely use the power banks again

Odpowiedź od joospower.com
Lifesaver!!!!
Unfortunately, I was referred to A&E unexpectedly and I only had 5% on my phone if the Joos machine hadn’t been there, I don’t know what I would’ve done!!! it literally saved the night!!!!! and subsequent weekend I was admitted great thing to have installed!!!!
Just Brilliant

Odpowiedź od joospower.com
Absolute SCAM, beware.
After I recent hospital admission I used a charger for 2 hours, still hadn't fully charged my phone £36 later, absolute SCAMMERS.

Odpowiedź od joospower.com
Great experience
I’m so happy with the service. I’d accidentally carried the wrong plug and wrong cable in my bag. With my battery running out and yet I didn’t carry my bank cards or cash that I urgently needed to use. I remembered seeing a joos booth in the mall and the steps were so easy to follow. This is a life saver and the fees are very affordable especially because it’s an emergency. I 100% recommend

Odpowiedź od joospower.com
Great idea
Great idea! Easy to use / pay for… I needed support and the Team resolved my issue within 10 minutes! Very pleasant experience.

Odpowiedź od joospower.com
Extortionate
I rented a power bank when in hospital for 4 hours and was charged 17 pounds so I got in touch with them to sort the mistake only to be told it was correct that's ripping off in anyone's book and in a hospital too they should be ashamed

Odpowiedź od joospower.com
Hired a power bank as phone battery is…
Hired a power bank as phone battery is awful. Tried to return it and the docking station wasn’t working for returns. I posted it back to Joos at the address they gave me under the false pretence of getting a refund and instead they refused to accept the parcel!! I put no return address on it yet parcel is apparently being returned to me !! Nobody is responding via emails conveniently and there is NO NUMBER to contact them!!! I’ll be issuing a chargeback and sticking posters on their docking station warning potential customers of this absolute SCAM

Odpowiedź od joospower.com
Good customer service!
I had a problem and the customer service center answered right away. I was unsure about some charges and the team was very transparent in their explanations and came up with a solution.

Odpowiedź od joospower.com
Customer servises were fantastic and…
Customer servises were fantastic and helpfull

Odpowiedź od joospower.com
I was so happy to have Joos services
I was so happy to have Joos at the hospital emergency department to charge my cellphone.
When it's an emergency, you leave your place ASAP and leave behind all the accessories you might need, like your charger.
The reason I gave 4 stars is because the power bank lost its power faster than it should have. Dropping from three lights to one in almost 15 minutes just doesn't make sense.
But, I contacted customer service through online chat and had a great and prompt conversation.
Overall, I was really satisfied with their services.

Odpowiedź od joospower.com
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