joospower.com Recenzje 

355
Wynik TrustScore: 3.5 na 5

3,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After a recent hospital stay, I rented a Joos charger for my son to charge his device. There was a misunderstanding over rental charges, whereby I assumed it was a one off charge of £2.00, but actuall... Zobacz więcej

Oceniono na 1 z 5

Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quic... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent oprogramowania
  2. Urządzenia do obsługi imprez masowych
  3. Elektrownia
  4. Dostawca urządzeń telekomunikacyjnych

Napisane przez firmę

Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

355 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(355)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 99

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

They were really nice

They were really nice, and they got straight to the point regarding to my issues

11 kwietnia 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Carmelle, thank you for taking the time to leave a review.

Oceniono na 4 z 5

It only charged one phone at a time

It only charged one phone at a time, however It was very useful as did not have time to think about charging phone in an emergency.

3 kwietnia 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Marie, thank you for your feedback and we are glad the power bank could help in that moment. Our chargers are designed to power one device at a time, and we are happy it was useful when you needed it most

Oceniono na 1 z 5

Scam avoid !!!!

Scam avoid !!!!! Took
36 and 8 pounds

13 marca 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi, we are sorry to hear about your experience. The two separate charges you are seeing may be the holding deposit and the actual rental fee. For POS rentals, a temporary holding deposit is applied and automatically released by your bank within 1–7 working days after the power bank is successfully returned.

Please contact us at customers@joospower.com with more details so we can take a closer look and assist you further.

Oceniono na 5 z 5

10/10 chat support

Used Jools power banks for over a year. Tonight I had my first issue and the chat was super helpful & lovely. Made my experience better!

27 marca 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi Estelle, thank you for your continued support. We are glad to hear our team could make your experience a better one when you needed help. We really appreciate your review!

Oceniono na 4 z 5

Great idea and helpful support

Great idea, works well for those times when you need it. Easy to use machine and app for taking the charger pack. Return process is also easy, but I did have a problem with the registering of the return. Went onto their chat via the app and they were very responsive. Helped to resolve the issue after a few messages back and forth.

25 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Dave, thank you for your feedback. We are glad you found the service easy to use. We appreciate your patience with the return issue and are happy our team could quickly assist.

Oceniono na 5 z 5

Very helpful

They were very straight to the point and addressed my problem with preciseness. I like that it's easy to refer back to previous conversations so I didn't have to extensively reexplain my issue

25 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Barakat, we are glad you had a positive experience. Thank you for taking the time to leave us a review

Oceniono na 5 z 5

Lovely

lovely and cheap

19 stycznia 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi, thank you for the review

Oceniono na 4 z 5

Great idea and product

Great idea and product. Had a problem returning but the customer service was really helpful and resolved the problem quickly.

19 marca 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi Rebecca, we are glad our support team could help. Thank you for choosing Joos

Oceniono na 5 z 5

Amazing customer service!!

The power banks are really helpful and in many locations which I feel is really helpful. I did encounter an issue when returning the power bank however through contacting their online helpline I managed to get a refund and the worker I was talking to was incredibly helpful and kept the whole experience calm. I would definitely use the power banks again

17 marca 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi Grace, Thank you for your feedback! We are glad you find our power banks convenient.

We are sorry to hear about the return issue, but happy our team could resolve it quickly and support you through it. We appreciate your kind words and look forward to serving you again.

Oceniono na 5 z 5

Lifesaver!!!!

Unfortunately, I was referred to A&E unexpectedly and I only had 5% on my phone if the Joos machine hadn’t been there, I don’t know what I would’ve done!!! it literally saved the night!!!!! and subsequent weekend I was admitted great thing to have installed!!!!
Just Brilliant

27 lutego 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi, thank you for your kind words. We are really glad Joos could be there for you when you needed it most. Please send us an email at hi@joospower.com

Oceniono na 1 z 5

Absolute SCAM, beware.

After I recent hospital admission I used a charger for 2 hours, still hadn't fully charged my phone £36 later, absolute SCAMMERS.

8 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Matt, we are really sorry to hear about your experience, especially following a hospital visit. A charge of £36 for a 2-hour rental doesn’t align with our pricing, so we would like to look into this for you. Please email us at customers@joospower.com with your rental details, and we will investigate this as a priority.

Oceniono na 5 z 5

Great experience

I’m so happy with the service. I’d accidentally carried the wrong plug and wrong cable in my bag. With my battery running out and yet I didn’t carry my bank cards or cash that I urgently needed to use. I remembered seeing a joos booth in the mall and the steps were so easy to follow. This is a life saver and the fees are very affordable especially because it’s an emergency. I 100% recommend

17 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Innocent, Thank you so much for your amazing feedback! We are really glad Joos could come through for you in that moment and that you found the process easy and affordable.
Please send us an email at hi @joospower.com

Oceniono na 5 z 5

Great idea

Great idea! Easy to use / pay for… I needed support and the Team resolved my issue within 10 minutes! Very pleasant experience.

18 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Thank you for leaving us a review, and we are glad we could help

Oceniono na 1 z 5

Extortionate

I rented a power bank when in hospital for 4 hours and was charged 17 pounds so I got in touch with them to sort the mistake only to be told it was correct that's ripping off in anyone's book and in a hospital too they should be ashamed

16 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Shaun, we are really sorry to hear about your experience and understand your frustration, especially in a hospital setting. Our pricing is displayed on the station, but we appreciate that this may not always be clear in the moment. We would like to review this for you. Please email us at customers@joospower.com with your rental details.

Oceniono na 1 z 5

Hired a power bank as phone battery is…

Hired a power bank as phone battery is awful. Tried to return it and the docking station wasn’t working for returns. I posted it back to Joos at the address they gave me under the false pretence of getting a refund and instead they refused to accept the parcel!! I put no return address on it yet parcel is apparently being returned to me !! Nobody is responding via emails conveniently and there is NO NUMBER to contact them!!! I’ll be issuing a chargeback and sticking posters on their docking station warning potential customers of this absolute SCAM

5 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Samantha, we are really sorry to hear about your experience, as this is certainly not the service we aim to provide. We understand how frustrating this must be, especially with the return issue. An email has been sent to you, and we are treating this as a priority to get it resolved as quickly as possible. Thank you for your patience while we sort this out.

Oceniono na 5 z 5

Good customer service!

I had a problem and the customer service center answered right away. I was unsure about some charges and the team was very transparent in their explanations and came up with a solution.

16 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Paloma, we are really glad to hear our support team was able to help and make your experience seamless. Thank you for your feedback.

Oceniono na 5 z 5

Excellent

Excellent, very useful

13 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Tyffany, thank you for leaving us a review

Oceniono na 4 z 5

I was so happy to have Joos services

I was so happy to have Joos at the hospital emergency department to charge my cellphone.
When it's an emergency, you leave your place ASAP and leave behind all the accessories you might need, like your charger.
The reason I gave 4 stars is because the power bank lost its power faster than it should have. Dropping from three lights to one in almost 15 minutes just doesn't make sense.
But, I contacted customer service through online chat and had a great and prompt conversation.
Overall, I was really satisfied with their services.

10 marca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi, thank you for your review. We are really glad Joos could help when you needed it most. We are sorry to hear about the battery issue and appreciate you flagging it. We will look into this to ensure a better experience next time. It is great to hear our support team was able to assist you quickly, and we assure you that your next rental will be even smoother.

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