joospower.com Recenzje 

355
Wynik TrustScore: 3.5 na 5

3,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After a recent hospital stay, I rented a Joos charger for my son to charge his device. There was a misunderstanding over rental charges, whereby I assumed it was a one off charge of £2.00, but actuall... Zobacz więcej

Oceniono na 1 z 5

Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quic... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent oprogramowania
  2. Urządzenia do obsługi imprez masowych
  3. Elektrownia
  4. Dostawca urządzeń telekomunikacyjnych

Napisane przez firmę

Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

355 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(355)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 99

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Helpful service but beware not getting returns right!

Helpful as running out of power while in A and E dept and the next day whilst waiting to be admitted to ward. However my charger didn’t register as being returned and I’m still uncertain from my ‘chat’ experience as to whether this was from poor Wi-Fi in the hospital or if I hadn’t returned the bank properly. So charges continued to be charged every half hour and if you don’t notice this could end up being pricey. Thankfully chat person monitored and refunded my overpayment. Was mega stressful though as only contact was through chat function and I was no longer mobile being admitted onto a ward. Take care out there but all ended well!

12 czerwca 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Susan, thank you for sharing your experience. We are glad Joos could help you stay connected during a stressful time in A&E, and that our team was able to assist with the refund.

We appreciate your feedback regarding the return process and chat support, and we will continue working to make the experience as smooth as possible for our customers.

Oceniono na 5 z 5

Was an extremley handy resouce.

Was an extremley handy resouce, the £36 fee that initially gets tsken gets refunded when you take the bank back. Has all charging cables connected to fit all devices and if you stay within 39 mins only £2 a charge. There when I needed it the most at the hospital.

2 maja 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi Rachel, thank you for your review. We're happy to hear Joos was there when you needed it most and that you found the service convenient and easy to use. We appreciate you taking the time to share your experience

Oceniono na 5 z 5

Helpful

Was nice to be able to charge my phone for an affordable price while I was shopping :)

2 czerwca 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi Chelsea, thank you for your review. We're glad Joos helped keep you charged while you were shopping and that you found the service affordable.

Oceniono na 5 z 5

Quick and easy

Quick and easy to use and gave me a full charge on my phone before dying. Love the service will definitely use it again

30 maja 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Joseph, thank you for your review. We're delighted to hear that Joos was quick and easy to use and helped keep your phone charged when you needed it. We look forward to powering your next rental.

Oceniono na 5 z 5

Helpful chat service

I used the power bank and it worked well. Unfortunately I was accidentally charged 12 hours and only used for two. However, the chat service was incredibly helpful and agreed to refund the money to my account. Thank you

6 czerwca 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi Jodie, thank you for taking the time to leave us a review, and we are glad that our support team could help you when needed

Oceniono na 5 z 5

I had a struggle trying to return a…

I had a struggle trying to return a rented power bank but after speaking to the customer service, they were very patient with me and manage to help me.

3 czerwca 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi Joanne, we are happy to hear that our support team was able to assist you when needed. Thank you for taking the time to leave us a review.

Oceniono na 4 z 5

I had no charge in my phone.

I had no charge in my phone.
I was in hospital.
I paid the £36.00
I assume the power bank is now mine ?
If that's right then this should be 5 stars.
If I'm wrong, I'd say 1 star...
I use it regularly.
It's a half decent piece of kit.
Bit expensive, but it was there when I needed it.
B Woodward

14 maja 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi William, we are glad Joos was able to help you stay charged when you needed it most.

Yes, as the £36 charge has been taken, the power bank is yours to keep. It can be recharged using a standard micro-USB cable.

Thank you for choosing Joos!

Oceniono na 5 z 5

This was the first time i have used the…

This was the first time i have used the service as I needed some battery power for my phone in the hospital so I could contact a family member. Getting the battery pack was fairly straight forward if a little confusing as I did not know what to expect but returning it was simple. Now that I have used it it should be easier next time. It is not particularly cheap but it got me out of a hole. When you need it you need it.

3 kwietnia 2026
Opinia niezależna
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Odpowiedź od joospower.com

Thank you for sharing your experience. We are glad Joos could help when you needed to stay connected, and it’s great to hear the process felt easier once you got started. We appreciate your feedback and your review.

Oceniono na 5 z 5

Kindness Is Always Fashionable

I really liked how quick and easy Joos was to use overall. At first I struggled slightly getting the machine working because it was my first time using the service, but once I managed to rent it out everything worked really well. The battery charged my phone efficiently, lasted well, and the power bank itself was a very convenient size to carry around whilst out and about. I also appreciate services like this because they are genuinely helpful in situations where people need quick access to charging on the go. ✨FULL STOP✨

9 kwietnia 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi, thank you for your wonderful review! We are delighted to hear that, despite the initial learning curve, you found Joos easy to use and convenient. We truly appreciate your kind words and are glad the power bank kept you charged while you were on the go. 🔋✨

Oceniono na 3 z 5

Great service if totally understand the pricing structure packs on two…

I used the rental power packs on two consecutive days while in desperate need in a hospital. I totally misunderstood the rental structure and ended up with a large bill. After contacting Joos they halved the cost I had racked up.
I would like to thank them for that and urge people to read the rental structure carefully. It is a great service if used carefully and in my case gave me peace of mind when I was in a very dark place unexpectedly with the health of my husband.

21 maja 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi Dawn, thank you for taking the time to share your experience. We are sorry to hear about the circumstances you and your husband were facing, and we are glad Joos was able to provide some peace of mind when you needed it most. We appreciate your understanding regarding the rental structure and are pleased our team could assist.

Oceniono na 4 z 5

Super useful.

I rented one and it was useful but im not gonna lie they charge really slow. The customer service team are ace aswell and they helped resolve my issue straight away.

21 maja 2026
Opinia niezależna
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Odpowiedź od joospower.com

Thank you for taking the time to leave a review. We appreciate your feedback regarding the charging speed and will take it on board as we continue to improve our service. We're also delighted to hear that our customer support team was able to resolve your issue quickly.

Oceniono na 5 z 5

Cool solution to charge your phone

Came across one of their stations at Victoria Centre in Notts as I was shopping for some birthday presents. Experience was smooth, renting and returning was super easy

16 maja 2026
Opinia niezależna
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Odpowiedź od joospower.com

Hi Lev, thank you for taking the time to leave us a review, and we are glad we could help

Oceniono na 5 z 5

Very prompt and helpful chat service

Joos chat was prompt, and very helpful when inquiring about a transaction on my credit card I didn’t recognise and were able to pinpoint the machine the transaction related to.

9 maja 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Andrew, we are glad our support team was able to help. Thank you for taking the time to leave us a review.

Oceniono na 2 z 5

Great product, awful customer service

The actual product was great, did what I needed
However on returning the device I am now on day 8 of waiting for my money back. Contacted customer service whoever I spoke to was so rude and patronising it’s a pity they don’t have the persons name there on the chat. Not helpful at all still not received my money

4 maja 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Katie, thank you for your feedback. We are glad to hear the power bank met your needs, but we are very sorry about your experience with our support team. This is not the standard we aim to provide.

Regarding the refund, the £36 you are seeing is a temporary pre-authorisation, which is released by your bank after the power bank is returned. The timing can vary depending on the bank, but we would still like to review this for you.

Please email us at customers@joospower.com with your details so we can investigate both the refund and your interaction with our team.

Thank you for bringing this to our attention.

Oceniono na 1 z 5

Absolute scam

Absolute scam. Hired one of these for 3 hours whilst in Bolton Hospital. Received a charge of £36 24 hours later as they claimed it wasn’t returned. Advised them that it was and they said it was returned incorrectly so will be charged £18 and no further resolution offer. Just what you need after emergency surgery. Make sure you avoid these at all costs and stick with more reputable companies as it seems they like to charge for products returned yet continue to monetise and profit off them! Scam artists

1 maja 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi James, we are very sorry to hear about your experience, especially given the circumstances. This is certainly not the experience we aim to provide.

Charges are applied based on when a return is successfully registered at the station. If a return is not properly completed, the rental may remain active until it is correctly registered, which can lead to higher charges.

That said, we would really like to review this for you and ensure everything has been handled correctly. Please email us at customers@joospower.com with your rental details so we can investigate and work towards resolving this.

Oceniono na 1 z 5

Power bank worked, but terrible service and overcharged

Power bank worked, that's the only reason I am giving a star. The rest of the experience was poor. The POS displayed totally different prices than I was actually charged, said max £3 a day charge, yet I was charged £7, I sent photos supporting this, should have been an easy resolution. Customer support via live chat only, and was useless and often just didn't reply until I chased. Still not resolved. Should not be this difficult to dispute or speak with customer support, and when you do they should be able to resolve issues easily.

29 kwietnia 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Jason,

We are truly sorry to hear about your experience and the frustration caused, particularly regarding the pricing discrepancy and the delay in resolving your case. This is not the level of service we aim to provide.

Your issue has been escalated, and an update will be shared with you shortly. We sincerely apologize for the delay and appreciate your patience while we work to resolve this.

We are glad the power bank was helpful, and thank you for bringing this to our attention.

Oceniono na 1 z 5

I swiped my payment card in one of the…

I swiped my payment card in one of the machines and it took £36. When I did this I didn't realise that the machine had no battery banks in it, I never got my £36 back, surely the machine is programmed to say that the machine is empty but it didn't.

18 kwietnia 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi, we are really sorry to hear about this. Please send us an email at customers@joospower.com, and we will work to resolve this with immediate effect.

Oceniono na 5 z 5

Made a mistake returning a power bank…

Made a mistake returning a power bank whilst at hospital which led to being charged the maximum. Contacted support and they were really helpful, I showed them proof of when I left the hospital and they refunded me all of the additional cost. I wasn’t expecting that level of service whatsoever and was really pleasantly surprised.

21 kwietnia 2026
Opinia niezależna
Logo joospower.com

Odpowiedź od joospower.com

Hi Taylor, we are glad we could help when you needed it the most. Thank you for taking the time to leave us a review

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