After a recent hospital stay, I rented a Joos charger for my son to charge his device. There was a misunderstanding over rental charges, whereby I assumed it was a one off charge of £2.00, but actuall... Zobacz więcej
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Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Zobacz więcej
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Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Zobacz więcej
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It's so easy and simple! Follow the instructions then plug in the charger and get on with whatever you were doing! No leaving your phone in a locker to charge where you can't use it! Charging was quic... Zobacz więcej
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Informacje dotyczące firmy
- Producent oprogramowania
- Urządzenia do obsługi imprez masowych
- Elektrownia
- Dostawca urządzeń telekomunikacyjnych
Napisane przez firmę
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Dane kontaktowe
86-90 Paul Street, EC2A 4NE, London, Zjednoczone Królestwo
- hi@joospower.com
- joos.app
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Helpful service but beware not getting returns right!
Helpful as running out of power while in A and E dept and the next day whilst waiting to be admitted to ward. However my charger didn’t register as being returned and I’m still uncertain from my ‘chat’ experience as to whether this was from poor Wi-Fi in the hospital or if I hadn’t returned the bank properly. So charges continued to be charged every half hour and if you don’t notice this could end up being pricey. Thankfully chat person monitored and refunded my overpayment. Was mega stressful though as only contact was through chat function and I was no longer mobile being admitted onto a ward. Take care out there but all ended well!

Odpowiedź od joospower.com
Was an extremley handy resouce.
Was an extremley handy resouce, the £36 fee that initially gets tsken gets refunded when you take the bank back. Has all charging cables connected to fit all devices and if you stay within 39 mins only £2 a charge. There when I needed it the most at the hospital.

Odpowiedź od joospower.com
Helpful
Was nice to be able to charge my phone for an affordable price while I was shopping :)

Odpowiedź od joospower.com
Quick and easy
Quick and easy to use and gave me a full charge on my phone before dying. Love the service will definitely use it again

Odpowiedź od joospower.com
Helpful chat service
I used the power bank and it worked well. Unfortunately I was accidentally charged 12 hours and only used for two. However, the chat service was incredibly helpful and agreed to refund the money to my account. Thank you

Odpowiedź od joospower.com
I had a struggle trying to return a…
I had a struggle trying to return a rented power bank but after speaking to the customer service, they were very patient with me and manage to help me.

Odpowiedź od joospower.com
I had no charge in my phone.
I had no charge in my phone.
I was in hospital.
I paid the £36.00
I assume the power bank is now mine ?
If that's right then this should be 5 stars.
If I'm wrong, I'd say 1 star...
I use it regularly.
It's a half decent piece of kit.
Bit expensive, but it was there when I needed it.
B Woodward

Odpowiedź od joospower.com
Quick and understanding superb service
Quick and understanding superb service

Odpowiedź od joospower.com
This was the first time i have used the…
This was the first time i have used the service as I needed some battery power for my phone in the hospital so I could contact a family member. Getting the battery pack was fairly straight forward if a little confusing as I did not know what to expect but returning it was simple. Now that I have used it it should be easier next time. It is not particularly cheap but it got me out of a hole. When you need it you need it.

Odpowiedź od joospower.com
Kindness Is Always Fashionable
I really liked how quick and easy Joos was to use overall. At first I struggled slightly getting the machine working because it was my first time using the service, but once I managed to rent it out everything worked really well. The battery charged my phone efficiently, lasted well, and the power bank itself was a very convenient size to carry around whilst out and about. I also appreciate services like this because they are genuinely helpful in situations where people need quick access to charging on the go. ✨FULL STOP✨

Odpowiedź od joospower.com
Great service if totally understand the pricing structure packs on two…
I used the rental power packs on two consecutive days while in desperate need in a hospital. I totally misunderstood the rental structure and ended up with a large bill. After contacting Joos they halved the cost I had racked up.
I would like to thank them for that and urge people to read the rental structure carefully. It is a great service if used carefully and in my case gave me peace of mind when I was in a very dark place unexpectedly with the health of my husband.

Odpowiedź od joospower.com
Super useful.
I rented one and it was useful but im not gonna lie they charge really slow. The customer service team are ace aswell and they helped resolve my issue straight away.

Odpowiedź od joospower.com
Cool solution to charge your phone
Came across one of their stations at Victoria Centre in Notts as I was shopping for some birthday presents. Experience was smooth, renting and returning was super easy

Odpowiedź od joospower.com
Very prompt and helpful chat service
Joos chat was prompt, and very helpful when inquiring about a transaction on my credit card I didn’t recognise and were able to pinpoint the machine the transaction related to.

Odpowiedź od joospower.com
Great product, awful customer service
The actual product was great, did what I needed
However on returning the device I am now on day 8 of waiting for my money back. Contacted customer service whoever I spoke to was so rude and patronising it’s a pity they don’t have the persons name there on the chat. Not helpful at all still not received my money

Odpowiedź od joospower.com
Absolute scam
Absolute scam. Hired one of these for 3 hours whilst in Bolton Hospital. Received a charge of £36 24 hours later as they claimed it wasn’t returned. Advised them that it was and they said it was returned incorrectly so will be charged £18 and no further resolution offer. Just what you need after emergency surgery. Make sure you avoid these at all costs and stick with more reputable companies as it seems they like to charge for products returned yet continue to monetise and profit off them! Scam artists

Odpowiedź od joospower.com
Power bank worked, but terrible service and overcharged
Power bank worked, that's the only reason I am giving a star. The rest of the experience was poor. The POS displayed totally different prices than I was actually charged, said max £3 a day charge, yet I was charged £7, I sent photos supporting this, should have been an easy resolution. Customer support via live chat only, and was useless and often just didn't reply until I chased. Still not resolved. Should not be this difficult to dispute or speak with customer support, and when you do they should be able to resolve issues easily.

Odpowiedź od joospower.com
I swiped my payment card in one of the…
I swiped my payment card in one of the machines and it took £36. When I did this I didn't realise that the machine had no battery banks in it, I never got my £36 back, surely the machine is programmed to say that the machine is empty but it didn't.

Odpowiedź od joospower.com
Made a mistake returning a power bank…
Made a mistake returning a power bank whilst at hospital which led to being charged the maximum. Contacted support and they were really helpful, I showed them proof of when I left the hospital and they refunded me all of the additional cost. I wasn’t expecting that level of service whatsoever and was really pleasantly surprised.

Odpowiedź od joospower.com
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