Joe & Seph's Gourmet Popcorn Recenzje 

235
•
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Found foreign objects(strip of paper and a light human hair in bag of Black pepper/goats cheese popcorn delivered unopened by Ocado today.

Oceniono na 1 z 5

The popcorn is, well, popcorn with a bit flavouring added. Meanwhile, the packaging could be used to deliver high-end watches. Just received 270g of popcorn delivered by two separate vans wrapped in... Zobacz więcej

Oceniono na 5 z 5

My son (8) enjoyed your vegan advent so much! He said it's the best advent calendar he's ever had and his favourite flavour was the olive oil one, although he loved all of the flavours. Thank you for... Zobacz więcej

Oceniono na 5 z 5

Won a selection box of gourmet popcorn from Daymade, it was a prize I chose, and oh my goodness I'm SO glad it did! Every single one of the flavours has been amazing. The one I was most dubious about... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

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  4. Producent żywności
  5. Produkcja żywności
  6. Sklep ze słodyczami

Informacje przekazane przez różne źródła zewnętrzne

Award-winning, handmade popcorn and caramel sauces, in over 50 flavours!


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

235 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 90% z negatywnych recenzji

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3,4

Wszystkie recenzje

(235)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26

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Oceniono na 5 z 5

Amazing flavours, great customer service

I'm a huge fan of Joe&Seph's popcorn, every single one of their popcorn flavours has delighted. Their popcorn bites are delicious, and I've now started trying out their caramel sauces too. The company is very helpful and kind to customers.

23 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service!!!

Amazing customer service, they are so helpful and really will do anything to make sure your order is perfect. and on top of the great service, the popcorn is AMAZING! i would recommend the white chocolate caramel, or belgian chocolate caramel... my favs!

19 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Delicious gourmet popcorn, great customer exp. & delivery

Absolutely love this gourmet popcorn! Having read the previous review, I wanted to add: Joe & Seph’s is far superior to Butterkist etc in both taste (to me, it’s the equivalent of a luxury box of chocolates but in popcorn form! Also, just casual enough to excuse buying for one self ;) or at least that’s my excuse..) but also far ahead in ‘saving the planet’ - Butterkist etc are international corps with far less local and ethical methods/sources/employment. Joe and Seph’s are locally produced in London, made with only natural ingredients, and from what I can see a family-born business. To complain about the packaging, makes me think: we wouldn’t complain about the layout of a box of chocolates not being packaged up like some Rolos… it’s the same with this gourmet popcorn (and yet actually more efficiently packaged than a box of chocs). Also worth adding - had amazing customer service with an enquiry and v quick delivery. Lastly - re. late deliveries… December 2020 was the middle of a Royal Mail meltdown with staff off due to Covid and a huge increase in Christmas presents being sent because we were all spending it apart. Seems unfair to blame delays on this small popcorn company. So yes. V happy with me popcorn :) My problem is not eating too many in one go…

18 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Missing Order

I placed an order to be sent to my son in Scotland
However I didn’t get the confirmation email and my account was debited
I contacted Customer Service
Aneesa dealt with my problem
After several emails the order was traced by her
She also kindly replaced one item on my order that had run out and substituted it for something very similar
She confirmed the order was on its way
Great customer service

15 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Popcorntastic !

I got Joe & Seph's Ultimate night in gift box bought from Amazon. The popcorn came quicker than expected and was wonderfully presented. All the popcorn was beautiful and flavoursome. The only fault I had was that there was supposed to be a movie quiz in the box and this wasn't present. But after going on their website and emailing them about the missing quiz they promptly replaced it and they were very apologetic. The person who dealt with my problem was a very polite young lady called Aneesa, she was so helpful and got the quiz to me within a couple of days from my original email. I have nothing but praise for Joe and Seph's and the quality of their product after my experience in dealing with them.

14 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

Environmental Disaster Zone

The popcorn is, well, popcorn with a bit flavouring added. Meanwhile, the packaging could be used to deliver high-end watches.
Just received 270g of popcorn delivered by two separate vans wrapped in half a kilo of packaging. Some heavy-duty cardboard but the rest is over-the-top zip-lock bags (why? i'm not likely to eat 1oz of popcorn in two sittings) and glue.
Save the planet, buy Butterkist or, better still, make your own.

28 grudnia 2020
Oceniono na 1 z 5

Very quick to take your money, useless customer service

Very quick to take your money, when mine arrived the box was damaged and so was the advent calendar inside.... I did email and probably should of took the refund but I was treating the wife so wanted a replacement, obviously they said they didn't have the same one in stock so I'm now still waiting for the replacement..... Even after sending pictures of proof they are still useless and I'm still waiting and Joe's Gourmet Food has ruined my wife Christmas!!!!!!!!!!!

28 grudnia 2020
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi Ben. Really sorry to hear that your advent calendar arrived damaged. We did agree to send you a replacement calendar out straight away and free of charge. If you have not received this yet if you could please reply to the email we sent you to tell us this and we can make it right

Oceniono na 5 z 5

Bought these for nephew for Christmas

Bought these for nephew for Christmas. Although i have to wait a while for them . The original request had gone astray. I messaged the website and they sent another order over which arrived on time for Christmas. Nephew has tried the popcorn before and love it.

Thanks

24 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Delicious

The milk chocolate popcorn is absolutely amazing!
The packaging is also great as it’s resealable - however I didn’t need to use it because they were so delicious I ate them all!
Will definitely be buying more and will be highly recommending this company to all my friends and family.
Thank you so much

18 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

Don't know if nice, haven't received order!

I ordered a gift on the 3rd of December, the order confirmation said I would get a further email when the order was dispatched. I have still not heard anything, and my son has not received anything. I emailed them two days ago, and got an automatic response to say I'd get a response within 48hrs, that time has passed and I still haven't heard from them. It was quite a bit of cash that I splashed on buying this popcorn, I would like to know what is happening with my order!

16 grudnia 2020
Opinia niezależna
Logo Joe & Seph's Gourmet Popcorn

Odpowiedź od Joe & Seph's Gourmet Popcorn

Hi. Hopefully you received your order all ok from us? If not, if you could get in touch with us so we can make it right - joe@joeandsephs.com is the best place to send us an email.

Oceniono na 5 z 5

I had a swift and friendly response…

I had a swift and friendly response when contacting their customer care team (I was contacting with feedback/a suggestion). The delivery was quick and the popcorn is delicious, they have lots of vegan options which is great to see and these are clearly marked on their website. I've been a fan of the popcorn ever since the first time I tried it in a department store and the flavours just keep getting better, I'd definitely recommend.

14 grudnia 2020
Opinia niezależna
Oceniono na 2 z 5

pop corn advent calendar delivery

Ordered a pop corn advent calendar on 19/11 for my daughter, as per them should arrive by latest 30/11. Finally got it on 5/12 - pretty useless for this, so had to splash out on another advent calendar for her. It took them 4 days to reply with 'we were busy with a huge number of orders ' apology. Sorry but, not acceptable.

9 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Great product awesome service

Despite some delivery issues which were dealt with really quickly and in a great professional manner by the customer service team I highly recommend these products!! From the first taste I was hooked and within ten minutes was back making a second order! Awesome taste and great service

28 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

Absolutely excellent customer service

Absolutely excellent customer service! So responsive and helpful! Despite Covid, got my order on time before Christmas. Love the variety of products - bought two advent calendars, and fillers to make my own calendar for my partner. Would recommend!

26 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

Customer service

Ordered with this company via Vodafone offer. Had to call them because order had not been delivered by royal mail. They chased up order and resent via FedEx which arrived next day. Royal mail finally delivered and when I called to ask how to return the extra delivery, they told me to keep it as a gesture of goodwill. They were helpful and friendly each time I called and we're happy to help.

23 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

Absolutely delicious!

Absolutely delicious! We were gifted a box by a friend, my boyfriend didn't even get a look in! Had a mix of sweet and boozy popcorns. I'd love to try the savoury ones.

18 listopada 2020
Opinia niezależna

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