Jettly Recenzje 

1258
•
Wynik TrustScore: 2.5 na 5

2,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Beyond awful. Checked one route / fare and they will not stop calling me 24/7/365 every Indian call center on the planet is bombarding me with calls from spoofed numbers — never ever use this company... Zobacz więcej

Oceniono na 2 z 5

Flight costs were not even close to published rates. I fly charter pretty regularly and understand the reasons prices vary from estimates. However I was not expecting such a large variance or would... Zobacz więcej

Oceniono na 5 z 5

Jettly is a great way to plan travel at an excellent price. I have planned several European trips easily, and I was able to receive quotes much more quickly than through a broker. The cost savings eas... Zobacz więcej

Oceniono na 5 z 5

While using the search engine, didn't think of receiving a personalized offer in no time. I mean emails sent by the application ok, but an email from a real person... this is unique. Thank you for thi... Zobacz więcej

Informacje dotyczące firmy

  1. Biuro podróży

Napisane przez firmę

Jettly, is a private jet charter technology company making private air travel accessible through a mobile app connecting travelers to private jets in real-time.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(1258)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Pricing on website not even within 25%…

Pricing on website not even within 25% of live quotes. Shameful.

11 kwietnia 2023
Logo Jettly

Odpowiedź od Jettly

I am deeply sorry to hear about the discrepancy you experienced between our website pricing and the live quotes. We understand how this can lead to confusion and disappointment, and it's certainly not the way we want our customers to feel. At Jettly, we strive for accuracy and transparency in all our communications, including pricing.

Please be assured that we take this feedback seriously. We will be conducting a thorough review of our live quoting system and website pricing to identify and rectify the inconsistencies you've encountered. Our aim is to ensure that our customers have a clear, accurate understanding of costs before proceeding with their booking.

Once again, I apologize for the frustration and inconvenience this situation has caused. Your feedback is instrumental in helping us improve our service. We are committed to providing an improved experience in the future.

Oceniono na 1 z 5

Offensively overbearing!

Within seconds of stating I just wanted information, I was barraged with texts, three phone calls, incessant emails, and a really annoying representative. For such a concierge service, it was the most offensive experience I've had to date booking anything.

31 marca 2023
Oceniono na 1 z 5

"Empty Leg" travel

I inquired about travel on an "empty leg" flight which is viewable on Jettly but they could not give me prices. Said I would have to contact the private company myself but couldnt tell me who the company was. BIG PUSH to get me to fly private charter! WAY too expensive. Talked in circles.

30 marca 2023
Oceniono na 1 z 5

Taken Advantage of

We were told our flight would be a direct from Jan Juan Puerto Rick to McAllen Texas. Instead, we were routed on a path extremely north to Jacksonville FL to refuel, which was never the plan. In turns out, the charter crew flying the Lear 60 was based there and they flew there to gas up on cheaper fuel cost for the owners bottom line and dropped off a pilot and picked another up. Our flight time was around 6 hours which I paid for by the hour and we were taken advantage of and I am furious. I expect someone to call me. We fly private 50 hours a year and never have I had something like this happen. Reference flight was on Wednesday March 22, 2023.

Sincerely,
Justin Dye

22 marca 2023
Oceniono na 1 z 5

Fake “Quotes” and bait and switch prices.

UPDATE
Jettly responds a year later with a scripted response. None of it addressed the issue only further lies. They claim they have policies against bait and switch BUT literally that is the experience EVERYONE has with them so how is that possible. If they look at my account it’s a clear and obvious bait and switch. Stop lying and just fix the problem for your next batch of clients … if you get any.

ORIGINAL REVIEW
Im shocked theyre asking me to give them a review 😂 take it from me PLEASE 🙏🏻 Every price you get from them is a complete lie. When you confront them for providing quotes that they don’t honor and then try to charge you 400% more making up some story they cancel your account. Dont take it just from me, this is nearly everyone’s experience ive talked to. I don’t honestly get how they make money with such an aggressive and egregious bait and switch. What they’re doing they can actually be sued for.

12 marca 2023
Logo Jettly

Odpowiedź od Jettly

I am truly sorry to hear about your experience with our service. It saddens me to learn that you felt misled by our pricing, and even more so that it resulted in the cancellation of your account. At Jettly, we prioritize honesty and transparency in all our dealings, and it seems we have failed to uphold these values in your case.
I want to assure you that it is not our policy to engage in any form of bait and switch tactics. If you felt this way, I sincerely apologize. We are taking your feedback seriously and will conduct a thorough internal review to address any pricing discrepancies and communication issues.

Please understand that your feedback is invaluable to us, as it helps us identify where we've fallen short so we can rectify these issues. We want to assure you that we are committed to improving our service and providing a transparent and fair pricing structure to all our customers.

Again, I apologize for the inconvenience and disappointment cause. We wish to regain your trust and demonstrate our commitment to exceptional customer service.

Oceniono na 1 z 5

Spammed by bot replies and no actual quote

After filling out a charter request form, i was spammed with 6+ emails including one that was titled “we have a plane for you”

Followed by a text saying no aircraft was available

Followed by a quote, which was incomplete

Followed by me responding saying the quote is incomplete

Followed by a message to say no aircraft was available

Followed by 5 more automated emails

This company is just set up to spew automated replies. Charter quotes always need a phone call. This company is not legit, just a waste of time

13 marca 2023
Oceniono na 1 z 5

Quotes/Estimates COMPLETELY false.

Jettly seemed like a reasonable and nice quality booking site. The booking rates we're just what I needed them to be. I received an E-Mail with "Quotes" which are legally binding but mixed in with the words "Estimate" which shouldn't differ more than 10-15% from the numbers I was given. For some reason I wasn't able to move forward with the actual quotes given to me in both the E-Mail and my online account I had created. A representative instead reached out for me to "Finalize" my quotes. Upon finalization the actual price was nearly 4x the quote/estimate. This is fraudulent and illegal because a quote is legally binding. One would expect even an estimate to not shift more than 10-20% but these estimates shifted 400%. No one is going to move forward with clear lies. Listen to the negative reviews here they all say the same thing.

I was QUOTED approximately $9000 for my private jet booking but the final number from Jettly.com representative was nearly $35,000+

This site is a clear scam and I'm open to a class action lawsuit for anyone who received a fraudulent QUOTE from this company.

12 marca 2023
Opinia niezależna
Logo Jettly

Odpowiedź od Jettly

I am truly sorry to hear about your recent experience with Jettly. We take your feedback seriously and your experience of receiving a price quote significantly higher than the initial estimate is certainly not reflective of our commitment to transparency and honesty in our pricing. I understand how this situation could have led to confusion and frustration, and for that, I sincerely apologize.

At Jettly, we strive to provide accurate quotes that don't deviate more than 10-15% from the final prices. In your case, it seems we have significantly deviated from this standard, which is indeed concerning. I assure you that your experience is not indicative of our business practices and we are committed to investigating this matter thoroughly to rectify it.

Please understand that we do not engage in fraudulent practices and we are taking your feedback, along with similar ones, extremely seriously. We are committed to conducting a comprehensive internal review of our pricing and communication processes to ensure such a situation does not recur.
I deeply regret the inconvenience this has caused you and I understand the feeling of betrayal that comes with such a price discrepancy. Your feedback serves as a reminder that we must continually strive to improve and uphold our commitment to honest, transparent pricing.

Once again, I apologize for the frustration and disappointment this situation has caused and thank you for bringing this matter to our attention. We hope to regain your trust and serve you better in the future.

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