Vile company how it still trades i do not know.. same old responses described in other reviews AI product pictures awful material Returned as i do not want 10 %or 20% of refund why? The god aw... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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The company won’t accept returns. Jesse London does not reply to customer emails so therefore you cannot return items. They advertise a return policy. However, it appears this policy equates to i... Zobacz więcej
Reakcja na opinię
There is no such thing as free returns you have to return back to China or Asia at a huge cost also all the sizing is completely wrong. I would not recommend this company to any one it is a complete f... Zobacz więcej
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Bought a raincoat; took about 3 weeks to arrive; sizing completely wrong. Offered 50% discount to buy another one and keep the original coat. Have to return to China. How is it legal for a company... Zobacz więcej
Reakcja na opinię
1,2
Bardzo słaba
674 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A first class quality service from…
A first class quality service from original order right through to delivery to my door.
I could not fault the service from Jesse London.
Recomended....!
Best regards
Graham Birt
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
Thank you so much for your kind feedback. We’re really pleased to hear that you had a smooth experience from ordering through to delivery and that you’re happy with the service. It means a lot to us to receive your recommendation, and we truly appreciate your support.
Kind regards,
The Jesse London Team
This was an awful experience
This was an awful experience. I ordered a suit for an interview and first off the said it was available for next day dispatch then they emailed to say it was delayed so I asked them to cancel and they replied you can’t cancel unless within 15 minutes of ordering. When the suit came it looked more like pyjamas and not even in the right colour. I reached out and was told I would need to pay £40 to return the suit to their warehouse in China or keep it for a 10% refund. Contacted the bank and got it sorted but would not recommend. I was wishing I had read other reviews the name is misleading as it is not a uk company
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially given the timing of your interview and the issues with dispatch, cancellation, and the item received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We would like the opportunity to review your order and the concerns you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Was taken in by the Company being Jesse of London…
Was taken in by the Company being called Jesse of London which is false they are a company in China, as I have found out to my dismay this is the second time I have been duped by a company in China before believing it was a UK business will never order from this part of the world again
Ordered a dress for a wedding never arrived until too email late and also a blouse which is not cotton 100% polyester as was the dress, poor quality.
Advised to go on Jesse/happy returns which did not recognise email address or order no. have emailed without any response and judging by the reviews will appear that I have to put this down to another bad experience- GUTTED
These companies need reporting for false claims
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially with the delay and concerns regarding product quality and materials. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We would like the opportunity to review your order and the issues you encountered with returns and communication.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scam!
Scam!
Terrible product, very cheep looking and very small size. cannot return or get refund, as saying need to go back to Chinese wear house, they can return only 10%!
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing it must have been to receive an item that did not meet your expectations, especially regarding quality and sizing. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like yours seriously and would like the opportunity to review your order and the refund details.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID AVOID SCAM SCAM
AVOID AVOID AVOID. CHINESE SCAM COMPANY. TERRIBLE PRODUCTS. CUSTOMER PAYS RETURNS COST, TO CHINA 😂 THEY WILL PESTER YOU WITH THEIR SYCOPHANTIC CHATBOT, OFFER YOU £3 REFUND ON £30 PURCHASE. SAVE YOUR TIME, MONEY AND PATIENCE. THIS COMPANY WILL STEAL YOUR MONEY AND OFFER THE WORST PRODUCT IMAGINABLE. THEY DON'T UNDERSTAND THAT "SHROUDS HAVE NO POCKETS" AND IT IS BAD KARMA TO STEAL FROM THE POOR. SCREW YOU JESSE LONDON, YOU RUIN THE MARKET FOR GENUINE SELLERS BECAUSE PEOPLE LIKE ME WONT SHOP ONLINE FOR ANYTHING AGAIN. I DON'T GET BITTEN OFF THE SAME DOG TWICE. UNLESS YOU USED TO BE CALLED OUTDOORHELD UK? IN WHICH CASE. HELLO AGAIN, YOU THIEVES. HOPE YOU SPEND ALL THE MONEY YOU STEAL ON STUFF THAT MAKES YOU SICK.
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing it must have been to receive an item that did not match your expectations after a long wait. Please accept our sincere apologies for the inconvenience and concern caused, as this is not the standard we aim to provide. We take feedback like yours seriously and would like the opportunity to review your order in detail.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I ordered an outfit from this website
I ordered an outfit from this website, they promote quick delivery however the item had taken over 3 weeks to be received.
When it has arrived, the quality is terrible so I want to return the item. When I have emailed them on numerous occasions to arrange the refund and return, I receive no response.
Avoid at all costs!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating it must have been to wait longer than expected for delivery and then feel disappointed with the quality of the item. Please accept our sincere apologies for the inconvenience and the lack of response you’ve experienced, as this is not the standard we aim to provide. We would really like the opportunity to look into your case and assist you properly.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I see that there is now another Jesse…
I see that there is now another Jesse London on trust pilot showing fake reviews!! The website looks the same as the scammer one! Why is this permitted?? It’s a corrupt world!!!
And ofcourse they didn’t refund me
10% as they said they would! They just cheat and lie to all the customers like they did to me. The Karmic Law will catch up with them!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re sorry to hear about your frustration and understand how upsetting this situation must feel, especially regarding your refund concerns. Please accept our sincere apologies if there has been any confusion or delay in resolving your case, as this is not the experience we want for our customers. We also understand your concerns about online listings and would like the opportunity to review your specific order and refund status directly.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Sizing all wrong and took forever to come
The good things: they email back pretty quickly. The shoes were ok, primark level quality really but fairly cheap so ok. Unfortunately, it took forever to turn up and then the sizing was not great. I ordered my usual size, in fact, I ordered up half a size and they were too small! Probably half a size to a size too small…. And then, it turns out it comes from China (don’t think it’s all British because of the name - it isn’t) and you have to fund returns yourself if there isn’t a fault (though could you argue the sizing being rubbish is a fault?!) so it could cost up to £40 to return! Mad. Was offered a 10% refund if I just kept the shoes so took that as I’m not paying more than the item is worth to return it (which will also no doubt take weeks on end). Regret ordering from here and certainly won’t be again.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re sorry to hear about your experience and understand your frustration with the sizing, delivery time, and return costs. Please accept our sincere apologies for the inconvenience caused, as this is not the experience we aim to provide. We also appreciate your feedback regarding product expectations and will make sure it is shared with our wider team.
If you would like us to formally review your order and the resolution offered, please email us at info@jesse-london.com with your order number, and our team will look into this further for you.
Kind regards,
The Jesse London Team
Avoid!!!!!
Aviod!!!!
Ordered blazer 2 weeks it has not even left china. Company looks like uk based but its not. No phone number support as stated just answer machine. Sent email and no reply. I will be lucky if I evr get the product delivered.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating it must be to be waiting without clear updates or a response from support. Please accept our sincere apologies for the delay and inconvenience caused, as this is not the standard we aim to provide. We would like the opportunity to look into your order and check its current status for you.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
🚩🚩 AVOID 🚩🚩
Shocking company. Based in China NOT London as the name suggests. They send cheap items that are nothing like described and if you want to return you have to pay massive fee's to send to China.
AVOID 🚩🚩🚩🚩🚩
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must have been to receive an item that did not meet your expectations, as well as concerns about the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like yours seriously and would like the opportunity to review your order in detail.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid online cheap clothing
Avoid this basically cheap online clothing store, website looks v professional but don’t be fooled. Poor quality and fitting, then you are expected to foot the return back to china, (despite return address on package being London) which will hopefully get there within the 30 day return policy.. offered 10% refund and to keep items, which are no good to even give away. Scammers
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like yours seriously and would like the opportunity to review your order in detail.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Bought 2 Fair-isle KNIT cardigans
Bought 2 Fair-isle KNIT cardigans, £80 for the 2.
I have only received one and it’s not a knitted cardigan it’s a polyester, cheap button up jacket effect top, awful.
⛔️STAY CLEAR OF THIS COMPANY ⛔️
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing it must be to receive an item that does not match what you ordered, as well as only receiving part of your order. Please accept our sincere apologies for the inconvenience and frustration this has caused, as this is not the standard we aim to provide. We would like the opportunity to investigate this properly and review what has happened with your order.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Do not use this company. Read the reviews
No response to the several emails I sent asking about the refund process.
Phone number on website is not recognised.
Item purchased was not what I expected, I didn’t bother trying it on.
Only wish I had researched this company on Trustpilot prior to purchasing item - lesson learned!!
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating it must be to have had no response to your emails and difficulty reaching us. Please accept our sincere apologies for the inconvenience and disappointment with your order, as this is not the level of service we aim to provide. We would really like the opportunity to look into your case properly and assist you with this.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Dropshipping garbage company
Edit, they didn't refund me. Join my anti jesse-london Facebook group, "Jesse London is a Scam" and maybe we can stop this company.
Not a real store and not in London - jesse-london is a front for chinese dropshipping company. Low quality aliexpress quality goods at 3x the prices that take a month to arrive and are impossible to return.
If you've already ordered, do a chargeback with your bank immediately, don't bother with their returns process as they won't pay up.
They sent me the wrong sized shoes, refused to believe me when I sent them photos of the shoes, refused to pay for a return (which their returns policy said they would do), begged me to accept a partial refund and now my parcel which I HAD TO PAY TO RETURN TO CHINA is with chinese customs... and jesse-london refuse to pay the import fee to collect it.
Google their name and address: "Wang Maoqin, Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang" and you'll find a dozen other companies registered with this address and running similar scams.
I've tried to work with them but wasted months waiting for this to get sorted out. I'm out £60 with no shoes to show for it.
Avoid at all costs.
@Jesse-london dont bother commenting unless you're going to refund me, order JL51968.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been for you, especially with the sizing issues and the difficulties you’ve faced regarding the return. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We would like the opportunity to review your order and the concerns you’ve raised in full.
Please email us at info@jesse-london.com with your order number JL51968, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Long delivery wrong sizing tiny size…
Long delivery wrong sizing tiny size 12!!! about size 8. Very poor quality
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating it must be to receive an item with incorrect sizing and disappointing quality after a long wait. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We’d like the opportunity to look into your order and see how we can help resolve this for you.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Shocking Service
They need to be more responsive on emails. I have an issue with order that arrived. Very poor quality and they want me to return at cost of 30.00 when item was not more than that. I have been chasing order due to time it took to arrive
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating it must be to deal with delays, quality concerns, and difficulty getting timely responses. Please accept our sincere apologies for the inconvenience caused, as this is not the level of service we aim to provide. We’d really appreciate the opportunity to look into your order and communication history to better understand what went wrong.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Nice clear website offering dresses
Nice clear website offering the dress I was after. Delivery was slow but you kept me informed all the way. The dresses are lightweight and brightly coloured just right for the summer.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to read your review and understand your concerns. We take feedback like this seriously and sincerely apologise if your experience has led you to feel this way. This is not the impression we want to give, and we would like the opportunity to look into any specific issues you may have encountered.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This company is a complete scam
This company is a complete scam, items that arrived were really poor quality and nothing like the picture. I then returned the items in Dec 2025 recorded and signed from through Royal Mail which cost over £30 to send and it’s now April 2026 and I have still not received a refund. There is no way of prepaying the customs fee or getting in touch with customs and Royal Mail are not responsible as far as they are concerned, it’s a customs issue. I have been in touch with Jesse London many times. They are polite but essentially say they can’t do anything unless it’s released from customs. So your items go into a black hole which you can do nothing about and no one takes responsibility for. DO NOT WASTE YOUR MONEY IF BUYING FROM THE UK. A company like this in China should not allowed to continue selling to the UK. The website claims easy returns, does not mention the issue with customs and the fact it cost a fortune to return and is deceptive in that it makes you think they are UK based unless you look at where the company is registered. AVOID AT ALL COSTS
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to hear about your experience and completely understand how frustrating it must be to still be waiting for a refund after such a long time. Please accept our sincere apologies for the disappointment with the product and the delay in resolving your return. This is not the level of service we aim to provide, and we take your concerns seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scammers!!!
These people are also masquerading as other companies - Lucy-Rose London, Wolker Hade and Azzoria. Thieves and scammers!
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Jesse London
Hi,
We’re very sorry to read your review and understand how concerning this situation feels. Please accept our sincere apologies for any confusion or frustration caused by your experience. We take concerns like this seriously and would appreciate the opportunity to review your case and clarify any issues.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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