The product, a hearing aid charger, was in stock, and despatched and delivered promptly. Communication was good throughout. The only downside was the price which seems to be extortionate, but that see... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fiquei totalmente surpreendido pelo tempo em que recebi o produto. Foi muito rápido, superou as minhas expectativas. Processo da compra muito simples e rápido. A nível do produto encomendado, ainda nã... Zobacz więcej
Reakcja na opinię
After 20 days, I still haven't received my order. I shop mostly online, both domestically and internationally. When I buy from a store in an EU country, I expect to receive my order within 10 days. It... Zobacz więcej
Reakcja na opinię
First able, I want to thank Japebo management for their professional way dealing with my needs. Their service is top notch, they made the purchase of my ReSound TV Streamer 2 a breeze. I’m a total sa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Japebo
Napisane przez firmę
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer products from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need in one place.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range that helps you maintain and care for your device – ensuring good sound quality and long-term performance. 🔊
🛒 Easy and clear webshop
Our website is designed to make it simple to find the right products. With clear categories,
search functionality, and detailed descriptions, you can easily identify the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Customer support with product knowledge
Need help choosing the right product? Our support team is ready to assist you via email.
We’re happy to guide you – both before and after your purchase.
🔒 Safe and secure shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
We combine a wide selection with ease of use and reliable service.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Napisane przez firmę
- Everything you need – in one place
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from leading brands. We make it easy to find the right products quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or product choice? We’re here to help. Our support team is available via email and ready to guide you before and after your purchase.
- Fast dispatch & reliable delivery
- We dispatch orders quickly and provide tracking on all shipments, so you can follow your delivery from start to finish.
- Safe and flexible shopping
- We offer a 90-day return policy for your peace of mind. We read every review and use feedback to continuously improve our service.
Dane kontaktowe
Everything for your hearing aids
4,2
Dobra
72 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Japebo
Tack för din feedback! Det betyder mycket för oss att du är nöjd med servicen.
– Japebo Support
La experiencia fue buena
La experiencia fue buena, el producto bueno, pero demasiado caro!
22 listopada 2025
Odpowiedź od Japebo
Gracias por tu comentario. Nos alegra saber que la experiencia y el producto fueron buenos. Entendemos tu opinión sobre el precio: en Japebo solo vendemos productos originales de los fabricantes para garantizar calidad y compatibilidad. ¡Gracias por compartir tu experiencia!
– Japebo Support
Very fast service
15 stycznia 2026
Odpowiedź od Japebo
Hi Andrea, thank you for your review!
We’re really happy to hear you experienced very fast service 😊 You’re always welcome back.
Best regards,
Mads - Japebo
Produit très très satisfaisant
Produit très très satisfaisant, nitrite pas,quand mon stock sera épuisé, je repasserai commende.
7 stycznia 2026
Odpowiedź od Japebo
Bonjour Josée-René, merci beaucoup pour votre avis !
Nous sommes ravis que le produit vous donne entière satisfaction. Quand votre stock sera épuisé, vous serez la bienvenue pour repasser commande 😊
Cordialement,
Mads – Japebo
Domes
Buongiorno. Ho già inviato un quesito all'azienda. Ma non ho ancora ricevuto alcuna risposta. Sembra che il prodotto acquistato non si adatta alla mia problematica, nonostante l' indicazione presente sulla pagina web.
19 grudnia 2025
Odpowiedź od Japebo
Buongiorno Vito Giovanni,
ci dispiace molto leggere la sua esperienza e ci scusiamo sinceramente se non ha ancora ricevuto risposta: non è lo standard di servizio che vogliamo offrire.
Capita purtroppo che, anche seguendo le indicazioni sul sito, alcuni domes non risultino adatti a tutte le problematiche o a tutti i modelli di apparecchi acustici. Proprio per questo siamo sempre disponibili ad aiutare a trovare l’articolo corretto.
La invitiamo a rispondere direttamente alla nostra e-mail (o a scriverci nuovamente) indicando:
• il numero d’ordine, e
• il modello dei suoi apparecchi acustici.
In questo modo potremo aiutarla subito con una sostituzione o una soluzione adeguata, oppure con una restituzione, se preferisce.
Grazie per averci segnalato il problema — speriamo davvero di poter rimediare e riconquistare la sua fiducia.
Cordiali saluti
Mads – Japebo
All well!!!
There was acdelaybbutbginslly I ve got my package.
All fine excellent product
28 grudnia 2025
Odpowiedź od Japebo
Hi Giacomo, thank you for updating your review!
We’re sorry about the delay, but we’re very happy to hear your package arrived and that everything is fine.
Thanks for the kind words about the product — we really appreciate it.
Kind regards,
Mads – Japebo
Correct product and cheap!
11 grudnia 2025
Odpowiedź od Japebo
Hi John, thank you for your feedback!
Great to hear you received the correct product and that the price felt right.
We appreciate your order!
Best regards,
Mads – Japebo
Odpowiedź od Japebo
Petra,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Precio razonable y calidad original buen compromiso con el servicio al cliente, todo correcto, como debería ser en una venta sin trato físico
Servicio y entrega cumpliendo con los plazos y el servicio.
11 grudnia 2025
Odpowiedź od Japebo
Hola Jose, muchas gracias por tu reseña de 5 estrellas y por confiar en Japebo.
Nos alegra saber que consideras el precio razonable, la calidad original y que tanto el servicio como la entrega cumplieron con los plazos.
Ese es exactamente el tipo de experiencia que buscamos ofrecer, incluso en ventas sin contacto físico 😊
Si en el futuro necesitas ayuda o accesorios de nuevo, estaremos encantados de ayudarte.
Un saludo cordial,
Mads – Japebo
After three weeks, I still haven't received my order.
After 20 days, I still haven't received my order. I shop mostly online, both domestically and internationally. When I buy from a store in an EU country, I expect to receive my order within 10 days. It's never happened beyond two weeks. Well, there's always a first time, unfortunately. At this point, I don't even know if I'll ever receive it. It is essential material, not optional. Disappointing.
28 listopada 2025
Odpowiedź od Japebo
Hi,
We’re very sorry for the inconvenience, and we sincerely apologise for the delay.
Unfortunately, the shipment was mis-sorted by the postal service, which caused it to be in transit longer than expected. We can confirm that the order is now on its way, but we fully understand how disappointing and frustrating this situation is—especially when the items are essential.
We truly regret the inconvenience this has caused and appreciate your patience. If you have any further questions, please don’t hesitate to contact us so we can assist you further.
Kind regards
Micas – Japebo
Odpowiedź od Japebo
Bonjour Monsieur Delaunois,
Merci pour votre avis, et je suis vraiment désolé pour l’inquiétude et la frustration causées par ce retard.
Après vérification de votre commande 23021, je peux voir qu’elle a été livrée hier, le 10 décembre. Le délai de livraison a malheureusement été plus long que la normale, et je vous présente nos excuses pour le fait qu’il ait fallu plus d’une semaine pour que le colis vous parvienne.
Si quelque chose manque, est abîmé ou ne correspond pas à vos attentes, n’hésitez pas à nous contacter à info@japebo.eu – nous vous aiderons volontiers à trouver une solution.
Cordialement,
Mads – Japebo
Very disappointed with my experience…
Very disappointed with my experience ordering from Japebo. I placed an order on November 10th and paid extra for DHL Express to ensure fast delivery. The website did not indicate that the items were out of stock, and only after repeatedly contacting support did I learn they were backordered.
Over several weeks, I’ve received inconsistent or no updates at all. Messages through different support threads often go unanswered, and despite being told the order would ship “next week,” it never happened.
The lack of transparency, poor communication, and continuous delays make it very difficult to trust this company. I’ve requested a refund or a guaranteed delivery date, but I’m still waiting for a clear response. Very disappointing experience.
10 listopada 2025
Odpowiedź od Japebo
Hi,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration this caused.
Unfortunately, the item you ordered was placed on unexpected backorder by the manufacturer without prior notice to us. We fully understand that you chose DHL Express to receive the order quickly, and it is not acceptable that the stock situation was not made clear at the time of purchase. We also acknowledge that our communication was not consistent enough while we were waiting for reliable delivery information from the manufacturer. That is on us, and we are sorry.
I would also like to clarify one point: as soon as you informed us that you did not want to wait any longer, we immediately cancelled the order and issued a full refund. I understand this does not undo the inconvenience, but I want to ensure the timeline is correct.
Your feedback is being taken seriously. We are already tightening our processes around backorder visibility and escalation with suppliers, so customers receive clearer and faster updates going forward.
If you would like us to review your case in detail or confirm anything regarding your refund, please reply here or contact us directly and we will prioritize your request.
Kind regards
Thomas – Japebo
Odpowiedź od Japebo
Hi Rosamund,
Thank you for your review. We are pleased to hear everything was quick and easy. You are always very welcome back whenever you need new accessories for your hearing aids.
Kind regards
Thomas – Japebo
Jeg havde lavet en fejlbestilling og…
Jeg havde lavet en fejlbestilling og ringede til Japebo for at annullere.
De kunne ikke love noget. Men et øjeblik efter fin jeg meddelse at ordren var annulleret.
Det ersådan et firma man godt gider hande hos.
21 listopada 2025
Opinia niezależna
Odpowiedź od Japebo
Tak Lise — hvor er det dejligt at høre, at alt blev løst hurtigt og uden besvær.
Vi gør altid vores bedste for at reagere med det samme, når en kunde har brug for hjælp, så din tilbagemelding betyder meget.
Tusind tak fordi du valgte Japebo, og du er altid velkommen hos os igen!
Ótimo. Gostei de ter comprado neste site.
Fiquei totalmente surpreendido pelo tempo em que recebi o produto. Foi muito rápido, superou as minhas expectativas. Processo da compra muito simples e rápido. A nível do produto encomendado, ainda não consigo deixar o Feedback porquê é um presente para o Natal. Mas recomendo este site. 100% 😃👍🏽
23 listopada 2025
Odpowiedź od Japebo
Thank you so much for your wonderful review, Pedro!
We are delighted to hear that your order arrived quickly and exceeded your expectations. It’s great to know that the purchasing process felt simple and fast for you.
We hope the Christmas gift will be a success as well — and you are always welcome back at Japebo.
Kind regards
Thomas – Japebo
Prima service!
6 listopada 2025
Odpowiedź od Japebo
Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot!
We are thrilled to hear that you had a great experience with our service at Japebo. Your satisfaction is our top priority, and your feedback motivates us to continue delivering the best possible service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We look forward to serving you again!
Best regards,
Micas - Japebo
Shap prices ands quick supply.
Shap prices ands quick supply.
Product quality is as expected.
Customer service is quick answering and very helpful.
16 listopada 2025
Odpowiedź od Japebo
Hello,
Thank you for taking the time to share your experience! We’re very pleased that you’re satisfied with the pricing, delivery speed, product quality, and our customer service.
We truly appreciate your kind words.
Best regards,
The Japebo Team
Good service
31 października 2025
Odpowiedź od Japebo
Hi Boij,
Thank you for your review. We’re glad to hear that you were satisfied with the service.
You’re always welcome back at Japebo.eu.
Best regards,
Team Japebo
prodotto e consegna OK
il prodotto era quello di cui avevo bisogno. Ottima la consegna tramite pacchetto postale
23 października 2025
Odpowiedź od Japebo
Buongiorno,
Grazie per la tua recensione positiva! Ci fa molto piacere sapere che il prodotto corrispondeva alle tue esigenze e che la consegna è stata puntuale e comoda.
Cordiali saluti,
The Japebo Team
Todo perfecto
19 października 2025
Odpowiedź od Japebo
Hola,
Gracias por tu comentario y por confiar en nosotros. Nos alegra saber que todo salió perfecto.
Atentamente,
The Japebo Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Dowiedz się więcej o innych rodzajach recenzji.
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