Jamaica Coffee Trading Co Recenzje 516

Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Many, many years ago as a 14 year old school boy passing the teachers rest room on my way to our science class. A beautiful coffee aroma oozed out into the corridor. That smell stayed with me fo... Zobacz więcej

Oceniono na 5 z 5

This is a great company! I have been purchasing Jamaican blue mountain coffee through this company for many years now, for my Hubby's birthday and Christmas as a wee memory from our Jamaican Honeymoo... Zobacz więcej

Oceniono na 5 z 5

Tremendously slick , efficient service from website order. Arrived quickly in huge box for 250g bag. It's a present so the provenance certificates add to the excitement, as will the rather posh lookin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Brilliant from start to finish excellent product excellent service can’t wait to buy some more

Informacje dotyczące firmy

  1. Palarnia kawy
  2. Kawiarnia
  3. Sklep z kawą
  4. Hurtownia kawy

Informacje przekazane przez różne źródła zewnętrzne

Selling Blue Mountain coffee, with information about the mountains, roasting, growing and online shop.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

516 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Exceptional Service

Sadly the Royal Mail lost my order, but I cannot praise JCTC enough for the way they handled the matter, going above and beyond in to resolve an issue not of their making. I have been buying coffee from them for years, which is excellent by the way, and have never had an issue. Anyone can give good service when nothing goes wrong, I find it's how a company deals with you when there is a problem that is a true indicator of their worth and I have never experienced such exceptional service as I did in this case.
I would have no problem recommending them for their coffee alone, which is always supplied freshly roasted and ground, but add that to the aforementioned exceptional service, and I would say you would be hard pressed to find a better company to deal with than Jamaica Coffee Trading Co.
Thank you

25 stycznia 2024
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Odpowiedź od Jamaica Coffee Trading Co

Thank you Ms Briggs , we appreciate the feedback , it means a lot to us

Oceniono na 2 z 5

The Blue Mountain coffee just wasn’t as…

The Blue Mountain coffee just wasn’t as I remember it. Pity.

20 stycznia 2024
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Odpowiedź od Jamaica Coffee Trading Co

Hi We are reaching out to you now to see what the issue is. The customer is always right at jctc

Edward

Oceniono na 1 z 5

No update on delivery and delivery is…

No update on delivery and delivery is days late

10 grudnia 2023
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Odpowiedź od Jamaica Coffee Trading Co

Hi Pippa

We have juat fully refunded your order. We will also send out another shipment of the same order for free at no extra cost.

We hope this helps. If you end up having two deliveries its fine with us, the customer is always right.

We will call you on Monday to see how you are doing also.

Edward

Hi Pippa , We are sorry your order is delayed. It went out yesterday , we saw your email but we were tied up roasting all day yesterday. Your order should be with you by Monday. We will check in with you just tom make sure all is well on Monday.

Have a great weekend.

Kindest regards
Edward

Oceniono na 1 z 5

Jamaican blue mountain medium roast…

I recently purchased medium roast Jamaican blue mountain coffee from you, suitable for a filter coffee machine. It was my first order after a friend’s recommendation so I just wanted to see what I thought of it. I’m can say that I’m not impressed- about one third of the packet contained unground beans which would obviously not filter through my machine, resulting in weak coffee. It was very disappointing as the coffee at the top of the pack was delicious.
I would be interested to hear your views on this - I assume this is an error in your manufacturing?
Answer to response from Jamaica coffee trading - I did email you about this, to your customer service department, and received no response from you, hence when I was asked to provide a review, I copied my email to you. I have attached a photo of some of the solid beans in the bottom of the bag

27 października 2023
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Odpowiedź od Jamaica Coffee Trading Co

Hi Julie

We believe the customer is always regardless of the issue.

Each order is processed through rigorous checks. We have never had a compliant like this before but we can only guess this a a first.

We very very sorry for your experience.

We have just processed a full refund on your account.

We will also send out the same order again to you for free today.

We would have been happy to talk over the phone if you called us also.

Everything we do we do to keep our customers happy.

We hope this helps.

Thank you for shopping with us and the feedback on Trust Pilot.

Kindest regards
Edward


Hi Julie

We will look for that email.
Your refund has now been processed and the order has been shipped out again for free.

Its our mission to keep all customers happy.

Kindest regards

Edward

Oceniono na 5 z 5

Simply The Best

As Tina Turner would say - simply the best. 100% authentic, guaranteed.

Purchase with confidence - what you see, is what you get.

They are yet to be beaten on price. 10% off for life when you sign up.

The staff are amazing and always happy to accommodate special requests where possible.

8 listopada 2023
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Odpowiedź od Jamaica Coffee Trading Co

Hi Gail, sorry for the late response, its been a bit busy :) thanks for the feedback. have a wonderful Christmas if we don't speak before then. Thanks again for your orders. Edward

Oceniono na 5 z 5

Great experience

It was easy to find exactly what I wanted on the website and ordering was easy. Delivery was fast and the coffee is delicious.
The price is very competitive.
I will definitely be using the Jamaica Coffee Trading Co for my next order.

8 listopada 2023
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Odpowiedź od Jamaica Coffee Trading Co

thank you for the kind words and 5 stars , we must make the time to respond to all the other reviews also.

we always try to keep our customers happy.

kind regards

Edward

Oceniono na 5 z 5

Great delivery service

Great delivery service, and the goods arrived in tact and in great condition. The smell from the coffee from outside the unopened package was complex, layered and overwhelmingly delicious! I will order from them again.

3 listopada 2023
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Odpowiedź od Jamaica Coffee Trading Co

Thanks Broomhilda much appreciated

Oceniono na 5 z 5

A constantly good experience

A good constant supply. Arrives shortly after purchase and of course the coffee is superb!

27 września 2023
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Odpowiedź od Jamaica Coffee Trading Co

Thanks GN :)

Oceniono na 5 z 5

Excellent as always!

I have ordered from here a few times and wouldn’t buy from anywhere else now. The coffee is of exceptional quality and a very good price and their customer service I find is always excellent.

6 sierpnia 2023
Oceniono na 1 z 5

Shame

For the first time since I've started ordering from Uber eats it was the worst quality in the terms of flavour!!
Absolutely no flavour at all
No seasoning no spices
No any flavours at all just boiled ingredients!!
Just wasted my money unfortunately

11 sierpnia 2023
Opinia niezależna
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Odpowiedź od Jamaica Coffee Trading Co

Hi Iwona, we hope you are having a good weekend. I think you might have left this review in error.

Was it meant for Jamaica Coffee ?

This looks like a review for Uber Eats which is a different company to us.

We just thought we would flag this for you in case you you want to submit another review for Uber Eats to make sure is gets through to them.

We hope to see you online again soon.

Kind regards
Ed
jctc

Oceniono na 3 z 5

Unfortunately I did not receive the…

Unfortunately I did not receive the coffee.

31 lipca 2023
Logo Jamaica Coffee Trading Co

Odpowiedź od Jamaica Coffee Trading Co

Hi Anca, We are so sorry you did not receive your coffee. This is the first we are hearing about this. We will ship the order out again now at no extra cost. If the missing order turns up please keep it also. Anything could have happened to your order with Royal Mail. We can look into this as all shipments that we do are insured. Once again please accept our apologies for this mishap. Your replacement order is on the way. One of our team will reach out to you on Monday to check that everything is resolved and ok. Kind regards
Edward

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