Great service and fast shipping! I ordered a blackfin paddleboard plus accessories and noticed after I clicked "pay" that it had auto populated an old address in the shipping... After I reached out ab... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience with IROCKER on my warranty claim was top notch. Brittany was super efficient - compassionate and explained everything in detail. She responded to me in a timely manner and was awesome i... Zobacz więcej
Cant speak for the products as I dont have them yet, nor do I even know how to jidge them, but the customer service from Brittany was fantastic. I ordered some SUPs and needed them delivered quickly,... Zobacz więcej
I've hardly used my board since I bought it 5 years ago, finally get it out for the first time in 2 years and all the glue has some away where the d rings attach. I did some research and there is a kn... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/
Dane kontaktowe
4601 Hollins Ferry Road, 21227, Halethorpe, Stany Zjednoczone
- https://dsdhocg68uhssgx7-55969447990.shopifypreview.com/pages/contact-us
- irockersup.com
4,3
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 8% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
From Leak to Love – Amazing Customer Service!
My previous SUP had a side seam leak, which was disappointing at first — but I have to say, the warranty process completely changed that experience. The team was incredibly responsive, and the replacement arrived much faster than I expected. Just in time for my weekend camping trip! The new board is beautiful, and I’m genuinely impressed with the quality of both the product and the customer service. Thank you for turning a frustrating issue into such a positive experience!
10 lipca 2025
Opinia niezależna
Terrible experience overall
Terrible experience overall. Received board damaged and contacted company after the two week deadline, so they did nothing, which was awful considering the expense of the board. Since then we have had to replace two screws because the center fin was not long enough. The replacement screws also not long enough, so had to use the smaller washers to get the fin in. No center handle so we had to order those on Amazon. Entire experience has been awful.
6 lipca 2025
Odpowiedź od iROCKER
Hi EDF - We’re truly sorry to hear about your experience—it’s certainly not the impression we want anyone to have of iROCKER. While we do have a standard window for reporting shipping damage, we understand how disappointing this must have been and apologize for any inconvenience.
It sounds like you've run into multiple issues, which is far from the smooth experience we aim to provide. We’d appreciate the chance to look into this further and make things right—a member of our team will be reaching out to further assist you.
— The iROCKER Team
Deck pad comes unglued
I have 2 IRocker boards. The deck pad came unglued on both of them multiple times. IRocker send me a tiny tube of glue to fix it which is laughable considering how much glue is needed and how often if keeps happening. The reviews are filled with similar complaints so I’m not the only one. You would think they’d fix this issue.
16 czerwca 2025
Odpowiedź od iROCKER
Hi Jay - We really appreciate you taking the time to share your feedback. We're sorry to hear about the issues you've had with the deck pad and completely understand your frustration. Over the years, we’ve continued to evolve and improve the construction and materials of our boards based on experiences just like yours. Your input truly helps us do better, and we’ll be sure to share this with our product team. If there’s anything we can do to help make this right, please don’t hesitate to reach out to our customer experience team directly.
Thanks again for paddling with us.
-Your iROCKER Team
They use AI bots to communicate and…
They use AI bots to communicate and sent my order to the wrong address. The worst customer service.
7 lipca 2025
Odpowiedź od iROCKER
Hi Scotch- We’re sorry to hear about your experience and appreciate you bringing it to our attention. We do our best to make the checkout process clear by asking customers to review and confirm all shipping information before submitting their order, as we’re unable to cancel or make changes once it’s been placed.
While we do use AI tools to assist with simple questions, our customer experience team is made up of real people who are always here to help. We understand how frustrating this must have been and truly appreciate your understanding. If there’s anything still unresolved, please don’t hesitate to reach out directly—we’d love the chance to assist further.
-Your iROCKER Team
Still haven’t received the items
6 lipca 2025
Odpowiedź od iROCKER
Hi CW - thank you for your feedback, we're sorry that you have not received your items yet. Our customer experience team will be reaching out to further assist you!
-Your iROCKER Team
Great Customer Service
iRocker was great work with with. There was an ordering glitch with an accessory, but Kyra and the support team were on it and resolved the issue for me. I will definitely be going back to iRocker as I further accessorize my SUP, like with the kayak conversion kit.
4 lipca 2025
The expected arrival date has been…
The expected arrival date has been delayed, and it didn’t arrive in time for the original planned use.
3 lipca 2025
Odpowiedź od iROCKER
Hi Keita - Thank you for your feedback! We aim to be as transparent as possible with our shipping timelines, which are clearly outlined on our website and during the checkout process.Orders typically process within 1–3 business days.* Once shipped, delivery takes an additional 3–5 business days, depending on your location.
A member of our Customer Experience Team will be reaching out shortly with updated tracking information.
We truly hope you enjoy your order!
— The iROCKER Team
Seem to be out of fins a lot of the…
Seem to be out of fins a lot of the time. Also the small piece breaks that holds the fin in but the fins fine you have to buy a whole new fin for that one piece. Which then might not be in stock. I chose a black fin just because I need one asap. My previous order I ordered river fins since they said fins come with the piece but they didn’t not. Pretty confusing and disappointing. The boards killer though. Thanks for the rant that probably won’t change anything but who knows.
30 czerwca 2025
The replacement paddle I ordered didn't fit!
Be VERY careful ordering replacement paddles. Was willing to pay the expensive price, but then my kayak blade didn't fit the new paddle. I didn't feel like the website was super clear about that. Returning and will just purchase less expensive accessories elsewhere from now on because they are making me pay shipping costs to return it.
30 czerwca 2025
Odpowiedź od iROCKER
Hi KD - Thank you for your feedback! We apologize that the product description wasn’t as clear as it should have been. We always aim to be as transparent and detailed as possible when it comes to product compatibility.
If you’re ever unsure, our Customer Experience Team is always here to help and happy to assist with any questions.
Best regards,
The iROCKER Team
OK, but...
I like that iRocker offers a bungee cord replacement (the one from my 2021 board has rotted), but one of the reasons I wanted to get one from the company is that I had hoped there would be a shrink sleeve to go over the knot after I tied it, like the original cord has . Now, I still have to hunt down that and likely purchase way more than I need for this task. I also didn't need straps but I had to get them, too = waste.
30 czerwca 2025
Odpowiedź od iROCKER
Hi Marisa - Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts. We’ll be sure to pass this along to our team as we continue to improve and consider future replacement bungee options.
Thanks again for being part of the iROCKER community!
Best,
The iROCKER Team
Over a week and no progress
It's been over a week and ups still doesn't have the package. Even for a holiday week, that's not great.
2 lipca 2025
Odpowiedź od iROCKER
Hi Joe - Thank you for your feedback! We aim to be as transparent as possible with our shipping timelines, which are clearly outlined on our website and during the checkout process.Orders typically process within 1–3 business days.* Once shipped, delivery takes an additional 3–5 business days, depending on your location.
A member of our Customer Experience Team will be reaching out shortly with updated tracking information.
We truly hope you enjoy your order!
— The iROCKER Team
My shipment was missing the carry strap…
My shipment was missing the carry strap and having to communicate with an AI bot to try and fix it is not so great. That said I love the board!
2 lipca 2025
Odpowiedź od iROCKER
Hi Bradley - Thank you for your feedback, and our apologies that a carry strap was missing from your order. A member of our Customer Experience Team will be reaching out shortly to assist you further.
Best regards,
Your iROCKER Team
Odpowiedź od iROCKER
Hi Bill - Thank you for your feedback! We are sincerely sorry to hear you experienced issues with your board. A customer experience team member will be reaching out asap.
-Your iROCKER Team
Late delivery
I’m sure the product may be fine once I receive it but my problem is that you claim 3-5 business days for delivery yet it’s day 9 and still haven’t received the items. I ordered them for a trip with time to spare but had to leave without them. This is common practice with vendors now though. I should have known better!
30 czerwca 2025
Odpowiedź od iROCKER
Hi Hurston - Thank you for your feedback! We aim to be as transparent as possible on our website and at checkout regarding processing and shipping times.
iROCKER inflatable boards and gear typically process within 1–3 business days.* Once processed, please allow 3–5 business days for delivery. Delivery times may vary depending on your location. You can find more details here:
https://irockersup.com/pages/shipping-information
Our team will be reaching out shortly with your tracking details!
-Your iROCKER Team
Quick and Excellent customer service and product
I really like the product. It got a hole sometime during my first use of my new bag and I reached out and they replaced it. I’d recommend them for sure! The bag is large with lots of straps so I can carry my paddleboard easily.
9 czerwca 2025
Product Quality & Customer Service Unsatisfactory
Stars are based on quality of the product and customer service.
Originally purchased both pump and board in April 2024.
When the hose broke in June 2025, I reached out to iRocker to see if they would honor the year warranty despite being just over 2 months past expiration.
No dice.
Apparently $20 for a new hose is more important to iRocker than customer satisfaction.
25 czerwca 2025
Odpowiedź od iROCKER
Hi Laura - Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when a part breaks after the warranty period ends.
Our warranty policies are in place to ensure consistency and fairness for all our customers, and while we do our best to be as accommodating as possible, we must also follow those guidelines.
Your input is valued, and we’ll be sure to share it with our team.
-Your iROCKER Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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