Great service and fast shipping! I ordered a blackfin paddleboard plus accessories and noticed after I clicked "pay" that it had auto populated an old address in the shipping... After I reached out ab... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience with IROCKER on my warranty claim was top notch. Brittany was super efficient - compassionate and explained everything in detail. She responded to me in a timely manner and was awesome i... Zobacz więcej
Cant speak for the products as I dont have them yet, nor do I even know how to jidge them, but the customer service from Brittany was fantastic. I ordered some SUPs and needed them delivered quickly,... Zobacz więcej
I've hardly used my board since I bought it 5 years ago, finally get it out for the first time in 2 years and all the glue has some away where the d rings attach. I did some research and there is a kn... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
iROCKER is the premier outdoor sports and lifestyle brand specializing in inflatable paddle boards and floats. Founded in 2013 by co-founder and CEO Steve Elder, iROCKER began as a passion project with a vision to redefine the paddle board industry and build a strong, connected community on the water. Today, iROCKER has grown into one of the fastest-rising outdoor brands, with a portfolio that spans four categories: iROCKER, BLACKFIN, ULTRA™ and iLAND®. As the brand continues to evolve, iROCKER remains committed to delivering top-quality gear designed for both performance and play—whether you’re chasing adventure on a paddle board or unwinding on a float. With innovation, design, and functionality at the forefront, iROCKER’s mission is simple: create products people trust, love, and are proud to experience life on the water with. For more information, please visit https://www.irockersup.com/
Dane kontaktowe
4601 Hollins Ferry Road, 21227, Halethorpe, Stany Zjednoczone
- https://dsdhocg68uhssgx7-55969447990.shopifypreview.com/pages/contact-us
- irockersup.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 8% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Best iSUP you can buy
Best iSUP you can buy! I have so many of their products at this point and I love every single one. Durable and incredible build quality.
Simply the best
I have been a loyal supporter of iRocker products for over 5 years. I currently have 3 boards and love each of them. They are reliable, easy to take care of, and very stable. I have recommended them to many friends and family. You will not regret getting one of their products.
Excellent warrenty and service!!
Had to make a warrenty claim and the process was simple and they sent me a new board. I'm veryimpressed with both the products and the company (shout out to KYRA for being awesome). We have 3 of their boards and will get more as my kids get bigger.
Amazing customer service for a warranty…
Amazing customer service for a warranty item, and I love my iRocker SUP board as well!!
I ordered two new blackfin model xl… thanks Brittany
I ordered two new blackfin model xl 6.0. board packages with accessories and everything showed up except for one of the travel bags. I called customer service and Brittany was quick to see that it had been missed in procurement and got one sent out to me the same day that I called in!
Super excited to get these boards out on the water with my girl and our dogs this weekend!
Rock on iRocker!
I recently had an outstanding customer support experience.
I recently had an outstanding experience with the iRocker Support team regarding the warranty on my Stand Up Paddleboard. Kristin and Kyra were incredibly helpful and efficient in processing my request for a replacement. Their prompt responses and willingness to assist made the entire process smooth and hassle-free.
I’ve always loved iRocker’s products, but their exceptional customer support truly sets them apart. It's rare to find such dedicated and friendly service. I highly recommend iRocker not only for their quality paddleboards but also for their top-notch customer care. Thank you, Kristin and Kyra, for making this experience so positive!
My board is awesome/ mid customer service
My board is awesome and I love it. The customer service was mid. I ordered my board late in the night and I realized I didn’t order the one with the bag, I immediately emailed to cancel or switch which one I ordered and they said it was already on the truck. So that sucked.

Odpowiedź od iROCKER
NICE DELIVERY AND PRODUCT
NICE DELIVERY AND PRODUCT. NO SET UP OR WARRANTY INSTRUCTIONS CAME WITH MY PRODUCT. EMAILED CUSTOMER SERVICE AND NEVER HEARD BACK. LAME.

Odpowiedź od iROCKER
Still waiting for hose to arrive
Why too expensive for shipping when it takes so long. I should of had the hose for the pump last week Friday it’s Monday and I still won’t receive it. I am still loving my board I bought in 2021 it’s fabulous the pump itself is great the hose sucks would think there would be a more flexible hose. I am still not impressed with customer service nit sure if this is just a mom and pop type of company if so then i understand but when there’s so much advertising you would think the service would be better

Odpowiedź od iROCKER
Outstanding Customer Support
I cannot say enough about the customer service at iRocker. I accidentally damaged my SUP before ever getting to use it and the customer service team was kind enough to offer me a replacement of a similar nature to the board I originally bought at no charge. I would recommend them to those looking to buy from an honest company that cares about their customers.
I ordered a replacement tube for my…
I ordered a replacement tube for my electric air pump. No problem w the delivery of the item. My complaint is with the item itself. I love my board and use it often. The part that goes into the valve broke and I ordered a new one. I babied thos second one because of how easy the fiemrst one broke. I've just recieved my third one. The plastic that gets inserted to the valve breaks easily. It should be made of some type of metal? Something that doesnt break so easily. I was aware and was sooo careful with the second one and it broke sooner than the first one. I'm also having an issue with my handle in the middle of the board. Its coming out/off. That just happened the other day and I haven't had a chance to address it yet. I really do love my board and would recommend your company and product. As I said I use mine often, so I expect the wear and tear. I put a strap on the metal rings to carry it from now on.
But the hose breaking for the air pump is annoying!

Odpowiedź od iROCKER
Don't be fooled
Overall, the quality of the board is a great. I purchased this product before in a different color scheme and I've really enjoyed it. What I don't enjoy and am really disappointed this time around is the fact that advertised on the website the color of this board is maroon and grey. What I received was a board that was pink and a purple maroon color. Last thing. For $800+ these boards should come with a case. Spending another $100-200 is ridiculous. Please do better Irocker

Odpowiedź od iROCKER
Excellent customer service
Excellent customer service.
Responses were within a reasonable timeframe and my issue was resolved to my satisfaction.
I would not hesitate to do business with iRocker again.
Brittany was so kind and helpful when I…
Brittany was so kind and helpful when I reached out about troubleshooting a couple of products! She was quick to respond to my emails & went above and beyond to fix my issues - even offering to reach out in the future if she finds an alternative to a missing piece I need! She even linked amazon pages for replacement fuses that would fit the air compressor pump that they sell. Super helpful, above and beyond customer service & just a general delight to have gotten to “e-meet!” Thank you, Brittany - paddle on!
The patches and patch kit sent to me do…
The patches and patch kit sent to me do not match my board $800 board. I do not want some crazy obnoxious contrasted colors different than my own board on it in the event I ever have to use it. Id like the matching kit.

Odpowiedź od iROCKER
Need a SUP
Need a SUP? Go to iRocker, great quality, great range, great prices!
Need aftercare or support? Go to iRocker, paid my money 4 years ago and they still care enough about me to help me out.
Brilliant product, brilliant staff!!!!
Tried to return my purchase
Tried to return my purchase. Due to wrong size. The return is $30 and I would owe you another $13.00. Super uncalled for. I will be purchasing my center fin from Amazon and will not be buying anything else from your company.

Odpowiedź od iROCKER
dangerous paddle boards
I have had an irocker cruiser for 3 and a half years. I have used it 5 times only. On the last occasion whilst in use (and used correctly and kept in the shade, pumped up to the correct psi and had been pumped up for just over 12 hours only) it exploded at the seam. Incredibly dangerous. A huge safety issue and I wouldn’t trust anyone to use an irocker now. I was luckily not on my own this time so my friend could help me. Lucky it wasn’t a child.
I’ve been told it’s out of warranty and it was my fault because it must have over heated. How can it overheat in the water whilst being used for 2 hours? Ive only ever used it in the north of England - I’ve seen paddle boards abroad in high temperatures which have managed absolutely fine and have been inflated for days!!!! Why did none of the other hundreds of paddle boards I saw on the lake over the weekend explode like mine? Surely there’s something wrong with mine? But they aren’t willing to accept any blame.
I’m incredibly disappointed in this company and I would avoid at all costs as they clearly do not take safety seriously or respect their customers. These boards are not cheap and I feel like I’ve been robbed.

Odpowiedź od iROCKER
great quality, I now have two of these. the first one is going on five years and is used a couple times a week during the summer months.
second time dealing with Irocker. Great company. Several family members have different Irocker models and we havent had a bad experience yet.
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