Product is great, instructions for fitting are pretty and it didn’t take long to install, although ever so slightly fiddly trying to hold the spacers in place whilst tightening up app the screws. I’d... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The most helpful customer service I have ever come across. Nothing was too much trouble and it was all sorted whilst they were on holiday Cannot fault this company
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Really easy to install, good instructions, arrived quickly. Such a god send using it and keeping stuff out of the rain when you’re not home. Just takes delivery people a while to figure out how to ope... Zobacz więcej
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Where do I start 🤔 like many people that work it’s a real ball ache to chase deliveries around your county, even leaving polite notices to delivery drivers to leave goods in a safe place doesn’t work... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Do you get fed up with missed parcel deliveries? iParcelBox is the smart, secure and simple at-home parcel delivery solution you control from your smartphone.
Dane kontaktowe
5&6 Manor Court, YO11 3TU, Scarborough, Zjednoczone Królestwo
- 0208 6291052
- support@iparcelbox.com
- iparcelbox.com
Excellent customer service
Paul went above and beyond to rectify a problem with my iParcelBox, including tech support that worked around my working hours. Fantastic service from a fantastic company!
13 maja 2023
Opinia niezależna
Odpowiedź od iParcelBox
Thanks Mark, glad we could get you back up and running!
Great service on a Bank Holiday
Great service on a Bank Holiday. High recommend this product and company
8 maja 2023
Opinia niezależna
Odpowiedź od iParcelBox
Glad to be able to help Steve!
iParcelbox is amazing and support even better
iParcelbox is a fantastic idea and I have had one of the original boxes for many many years and it has worked flawlessly. Big enough for most parcels and easy to see if they are made by use of an app. Occasionally having to train delivery drivers to understand the push a button to deliver it has been fantastic.
I later started to add to my tech setup and my iParcelbox was not playing properly./ I contacted them and they issued a firmware update, to get me fully supported.
Following a further issue, way beyond the remit of iParcelbox, their CEO personally supported me to find and fix an issue with Home Assistant. So other than the iParcelbox being amazing, the support is also incredible. Thank you so much
30 kwietnia 2023
Opinia niezależna
Odpowiedź od iParcelBox
Thanks Jason, I’m pleased we were able to work together to help you find the solution!
Very good helper..Paul helped me to fix…
Very good helper..Paul helped me to fix my problem.
Thanks !
26 kwietnia 2023
Opinia niezależna
Odpowiedź od iParcelBox
Many thanks Johan!
Awesome customer support
Paul from customer support reacted within minutes.
went above and beyond to give me a detailed step-by-step process.
awesome support!
4 marca 2023
Opinia niezależna
Odpowiedź od iParcelBox
Happy to help you get your new phone connected!
Awesome customer support!!
Awesome customer support.
I was having a problem connecting to my iParcelBox after my home router was replaced and contacted iParcelBox for help.
Paul responded to my email immediately and I was up and running again in a few minutes.
3 marca 2023
Opinia niezależna
Odpowiedź od iParcelBox
Glad to help Maurice!
Great Product and Service!
The order was processed quickly, and delivered within the quoted time.
The box came with everything you need, and there are clear instructions as well as videos available online to help set up and install the box.
I had a few software related hiccups due to my side of the technology (network etc) being a lot more complex than the average home user, and Paul was really quick to help me get everything set up and working.
Delivery drivers love the box as it saves them time waiting at the door. It's unobtrusive, looks good, and is very responsive.
23 lutego 2023
Odpowiedź od iParcelBox
Thanks Sean, we’re delighted you like your IParcelBox!
BEST Customer Support
Sooooo Impressed my parcel box was playing up on setp up after a back and forth with Paul extermely patient and helpful box is all sorted and up and running thank you so much best customer support ive had from any company
24 stycznia 2023
Opinia niezależna
Odpowiedź od iParcelBox
Thanks Ben! Glad to be able to get you connected to your new WiFi network and back online.
Super fast and correct support
Super fast and correct support. You communicate directly with technical people.
10 stycznia 2023
Opinia niezależna
Odpowiedź od iParcelBox
Many thanks Jan!
Minor problem connecting the iparcel…
Minor problem connecting the iparcel box to my network. Called support and Paul could not be any more helpful in resolving the issue.
5 stycznia 2023
Odpowiedź od iParcelBox
Thanks Richard, glad we could help!
Great Customer Service
Great quick help, excellent customer service. Was nearly 8PM. Chat support was perfect; a human at the end no BOTS.
4 stycznia 2023
Opinia niezależna
Odpowiedź od iParcelBox
Many thanks, glad to be able to help!
Top product and top support
I've had an iParcelBox since mid 2020 and from setup or on the rare occasion I've had an issue, their Customer Support Chat within the App is very quick to reply and resolve.
Great product and I never miss a delivery
23 grudnia 2022
Opinia niezależna
Odpowiedź od iParcelBox
Thanks David, always a pleasure to be able to help!
Top class aftercare
Once again, Paul and his team at iParcelBox continue to provide absolutely top class aftercare and customer service, really appreciated!
22 grudnia 2022
Opinia niezależna
Odpowiedź od iParcelBox
Many thanks Gavin, always pleased to be able to help!
This product is brilliant
This product is brilliant; it saves time and effort and the fuel driving back and forth to collect parcels. The drivers love it as it's faster to use than answering the door, as well as safer than leaving it on the doorstep. The app is great and product support is answered fast with in-app chat. It's great to see someone Inventing something that works and supports it too. Well done *****
22 grudnia 2022
Opinia niezależna
Odpowiedź od iParcelBox
That's really great feedback, thanks Paul!
Great purchase, could not do with it now.
Arrived as expected, great item easy to setup and install. I had anchored to ground and not wall. Royal mail and couriers now leave in my I-parcel box. Very happy with my purchase.
7 grudnia 2022
Odpowiedź od iParcelBox
We’re delighted to hear that, thanks Mark!
Great customer service!
My box got stuck in “sleep mode” and I couldn’t seem to reset it myself from the app. Reached out to Paul at support late last night (Friday) when I got home from work and even though it is his weekend and he was at home, he managed to get everything back up and running quickly and easily! Really great service and I would highly recommend the iparcelbox to anyone who is away from home a lot or who gets a lot of parcels.
26 listopada 2022
Opinia niezależna
Odpowiedź od iParcelBox
That's great feedback many thanks Chris. Glad we were able to help and get you back online promptly.
This is a good quality and secure box
This is a good quality and secure box. We did have a few problems with it at the start but the customer service we received from Paul was amazing. He even drove from Hull to fix a problem - probably a 400 mile round trip! Now we’ve got the delivery drivers trained up it works like a dream and we would definitely recommend it
16 listopada 2022
Opinia niezależna
Odpowiedź od iParcelBox
Thanks Hilary! That feels like a long time ago now, glad to hear it’s been working well and your delivery drivers are using it!
Great idea
Great idea. Great product. Very well made. Support is first class. Been using for over 2 years. Delivery companies love it!
16 listopada 2022
Odpowiedź od iParcelBox
Great feedback! Many thanks Martin.
Plot 17
Paul replied to any questions very quickly and gave clear and thorough answers to any queries
15 listopada 2022
Odpowiedź od iParcelBox
Thanks Heath! I’m glad we could answer your queries promptly.
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