In The Style Recenzje 

Need help from cs to organise a return of a faulty item and dispute having to pay postage and return fee .
Tel number not taking calls and online chat useless no one ever answers after waiting hours in queue .
What a shocking company to deal with

Dårligste kundeservice ever!! Har aldrig oplevet noget lignende. Og de er bare slet ikke til at komme i kontakt med! wow vil aldrig anbefale nogen denne side!

A lady called Corrine was so helpful regarding my returns as i was slightly out of the policy time.

Next day delivery parcel still hasn't been received. I have made contact via website 3 times and have had no response. I will be raising an incident with Amercian Express to get my money back as this is such poor customer service. I'm out of pocket and left completely in the dark.

Zero customer service no response to emails delayed delivery despatch if you are lucky enough that they despatch it. Do these celebrities who endorse their products have any idea how bad their service is - I doubt it

Very unprofessional customer service.. I have now email multiple times, each time receiving an automated email stating I will get a reply back with in 48 hours but I have not received one email back! I waited 3 times each time over an hour in the queue to then get disconnected twice once getting to number 5,then the third time I got to number 1 in the queue and then a person called luke finally answered and then again got disconnected after him saying hello thanks for your wait!? Your contact number doesn't work, no body replied on Instagram either. I've literally tried every way to contact customer support but no response.. You are a well established company, I just don't understand how you can run the customer service side like this. Appalled.. I am still waiting for my coat I ordered from 27th November... The tracking is showing it is still with the sender, I even contacted yodel and they also said in the style have not yet given it to them to be shipped out!
They still have my item and my money! First and last time using them, awful awful awful!

I sent a faulty item back as I was told to do by a customer agent. It took me almost an hour to get through to an agent to organise that. They said once it’s sent to go back into the chat and I would get a refund with proof of postage. I’ve spent 2 hours today waiting in a queue for it to kick me off 4 times after lengthy waits. Nobody has time for that! Especially when they have already been inconvenienced. I don’t think I’ll ever get through to receive my refund. I’m so mad! I had an easier time getting Peter Kay tickets. Disgraceful.

The customer service has been very unhelpful with a lost delivery situation.
£68 for a dress and delivery and according to Royal Mail the parcel was delivered but not to my address.
I am being told they are not liable for this and I should contact Royal Mail. I will not ever order from this site again.

If I could give 0 stars then I would. Ordered my parcel 3 weeks ago Wednesday and have been trying to get hold of you ever since about an item that isn’t in the parcel!

To be honest ITS clothing I do like however with this ridiculous customer service or lack of should I say, No idea why you mention 24-48 hours to message back because it’s absolute bull!

If I could give them zero or minus stars I would! Do not shop at In The Style! I wish I had read the reviews before I did! I ordered two items, using the size guidance & they were ridiculously oversized. I ordered the same items in smaller sizes & on the day they were dispatched I received an email advising that one was out of stock. I tried to cancel the order but could not get any response. So by now I was 2 delivery fees down & didn’t even have the main item I wanted! I then decided to return all items - WARNING- they charge a £2.50 ‘admin fee’ for returns & there is no option to return more than one order together.
All items were returned on 20th October. I received a refund for one order & then a refund for only 1 item on my original order! It then took me from 26th October until 15th November to receive the rest of my refund!
Their customer service is non-exsistent! There are no contact numbers to call, the online chat times out & says it’s too busy & the email is an automated service that confirms receipt of your email & states a response will be received with 48 hours. You do not get a response!!
I tried to contact them before I returned my items to ask about joining the orders & avoiding one of the ‘admin’ charges but you can’t get through to anyone!
I’ve never experienced such poor service & am £5 down on ‘admin fees’ & the delivery costs!
AVOID AT ALL COSTS!!

Absolutely shambles.
Ordered £240 of clothing and paid for next day delivery.
Parcel showed up 5 days late and all taped up with parcel tape like it had been tampered with. I refused to accept the parcel from the courier so they returned it to sender.

I am still waiting for my refund and they are not replying via email.
This is theft!
I've not known such horrendous service.

Give me my money back in the style.

Absolute shambles of a company. I ordered 4 items and received one. The parcel had no tampering with or damage. I contacted them to let them know I only got one of my items but they claimed they were all sent so I’d have to fill out a missing items form and they would raise the issue with the delivery company (how convenient to blame them instead of taking responsibility). I sent pictures of the bag my order came in vs the size of my ONE item to show there would be no way 4 items would’ve even fit in the bag. I’ve contacted them on web chat, email, Instagram and heard nothing back regarding my missing items. I paid next day delivery on items I didn’t get but needed for an event, I also paid for something I havnt got…and now I have to keep chasing up this shambles of a company without a ounce of decent customer service. I wouldn’t recommend this company at all! Disgrace

Awful service. Next day is never next day, parcels never turn up on time or are damaged and missing. Only order because I like the Lorna Luxe items. Won’t be ordering once her collections end. Won’t recommend them at all

It's been a long time from I received fantastic online customer support, Emily H did just that. Extremely helpful

Nightmare to try to return items.

The returns process is shambolic. After adding my order number on the returns portal, it specified that it was over the 14 days register period, which it isn’t. I have now sent two emails to ask for guidance on how to return my items. After the first email I received an automated email informing me I’d hear back between 24-48 hours. No surprise at all, nothing! I sent another to get a reply to say it’ll now be 72 hours before hearing back.

I want to return my full order, the impression I get is they stall and make it extra difficult to return so you can’t get your money back. I would appreciate somebody contacting me as soon as possible so I can return my order and get a refund. I will never purchase from this site again. Worst experience I’ve had from an online shop.

Cost me €12.50 to return one item from Ireland, and that was just standard post. Definitely won’t be ordering from them again for that reason.

My experience of the live chat was awful as it kept throwing me out- I had to write the same thing 5 times before actually getting through to a human!
By this time I was extremely frustrated and had lost complete faith in your customer service.
Luckily I got through to Ashley who was empathetic, helpful and understanding from the start.
My problem was sorted and I was guided through each step of what I needed to do.
Ashley restored my faith in your customer service and went the extra mile to ensure I felt like a valued customer. Ashley is a true ambay for your company and deserves some recognition!
Thank you again for a job truly well done Ashley - the company are luck to have you!!!

Ordered on Monday, received Thursday. Fits perfect! As a curvy girl am delighted with my purchase.
Great price, lovely clothing, true to size!!
Highly recommended :)

I had a product missing from my order, the cheapest item I ordered and there was a hole in the bag on delivery, which it must have fallen through. I contacted ITS by live chat and they said I had to complete a form and wait 7 days for a response. I paid by PayPal so opened a dispute and they immediately refunded me. Really poor service from ITS

I ordered a swimsuit recently. My blue light code wouldn’t work so I emailed customer services but in the meantime I ordered as didn’t want item to go out of stock. They replied and refunded the 10% which I thought was really nice.
The only thing is it’s £3.99 postage and if you return they knock £2.50 off the refund, so that’s £6.49 for nothing if you are returning. That’s the only reason I didn’t give 5* but the clothes and customer service is amanzing