Intermountainhealthcare Recenzje 

Worst hospital experience Orem community is sorry staffed and not equipped to deal with anything kitchen was awful food was awful staff and nursing so rude

If I could give them zero stars I would. Their billing department is the worst I have ever dealt with. If I had another option in Utah for pediatric cardiology I would never use IHC. We had set up a payment plan after our baby's hospitalization. About 6 months into it, they changed it from auto pay to online pay without even notifying us. I got an email 2 days before Christmas stating that if we didn't pay we would be sent to collections...Merry Christmas. I called them to see what had happened and they blamed it all on me stating that I had changed it on my online account. I enrolled for a payment plan over the phone and never had created a online account until last week when I received the email from them. From August to December, I never received a statement via email or mail saying a payment had been missed. Terrible customer service and a terrible company!!

I had surgery almost a year ago. My insurance didnt pay because the hospital didnt send them an invoice of the implants, my insurance company said that is required as in "contract" with them, then the hospital agreed if the insurance company will send "confidentiality agreement" they will send the invoice, that was 3 months ago. Which they did even though they werent required to do so under contract with this hospital. This is $42k bill hanging over my head (the patient) for 50 weeks now. And if they don't resubmit by the one year mark I could be responsible for this $42k. I have called I have had them on 3way calls with insurance co. I have called once or twice a month since March, I have begged for help but yet get brushed off with them saying "its being taking care of".
This exact thing happened in 2017 same thing with my back surgery but it was worst then they were billing me for $22k every month for this and at the last moment they received their money.
For the life of me I cant understand why a Hospital that is suppose to help people get better, care for people's well being lets them suffer with anxiety and stress for monthes on end. This is a lot money I can't afford this. I'm retired.

So far I’ve been on hold for 70 min awaiting a rep. To get my child added to the my health app to check Covid results. As a previous employee: IHC pays nurses the lowest wage in Utah, yet housing prices are excessively. High. They are non-profit and make TOOOOO much $ so they are buying hospitals in Nevada & South Dakota. All while GROSSLY understaffing, underpaying, & paying MILLIONS in bonuses alone to Marc Harrison & board of directors. It’s an obscene form of greed and provides lower quality of care due to short staffing & low pay for the employees. There is no reason I’m on hold for over an hour with a recording saying I may be on hold for 3 HOURS. WISH I could give zero stars... Marc Harrison ruined this healthcare system so watch out Nevada & South Dakota... Marc is coming for you.

had blood work ordered by Dr. Dalrymple. Had an ma contact me to inform me of my dangerously high cholesterol. Wanted to set up a video visit. I requested a real visit and she seemed very put off.
Arrived for my office visit and was told I need to sign myself in on my own phone. I explained I would rather not hit unknown links on my personal phone. I was told it is a corporate decision. I left the building and am changing my families provider to a company that is more concerned with their patients.

This is the most incompetent hospital i have ever been to. A 5 yr old could do a better job i have never had a place that everytime I HAD to go there it was the worst experience of my life. The people there running the computers are the dummest i have ever dealt with.

I'm currently pregnant with some health complications. I have reached out for help and advice, but am just being put off because it doesn't work with their schedules. I'm not dying, yet, so it's ok for me to be miserable. I wish I had other healthcare options on my insurance plan because then I could be done with Intermountain.

My mom was admitted to the Emergency Room due to severe chest pain. It took just over 4.5 hours of her being there before she was administered oxygen. My sister kept texting me her vital signs and her oxygen levels consistently dropped below 90% and even under 85%. I was concerned and told them to get the nurse. Multiple times my siblings asked the nurses and the doctor about her oxygen levels and they were told she was fine they just have temperamental oxygen sensors. Really? In the ED you can’t afford decent oxygen sensors? Eventually after the nagging from my siblings they tried 3 different sensors and they were all reading low for them t admit maybe she needed oxygen. My mom’s fingertips were a bluish purple color!! Come on Logan Regional! Get your act together!! My sister who is a nurse tried to get help and was brushed off. Not good!!

I have gotten annoyed everytime i have to go to this hospital. Doesn't matter if it's a instacare or hosptial. The customer service is so frustrating, Everytime i call, i am being lectured and so far i was told that i can't do financial aid because i have insurance and even though i almost died i was being treated that i was a criminal because i couldn't pay a bill on time. I had to not pay other bills so they would leave me alone. I will never go another hospital or Instacare ever again. Rather die than deal with the lectures and basically told that i am nothing and just want my money.

Quick service, great care. The provider was very knowledgeable and great for our needs.

Saved me when I was completely down hard with the flu. So much better than having to get out of bed and spread my germs.

It was great to be able to cuddle up with a blanket in my own living room instead of going out in the cold just to get a doctor's opinion. I've have always felt like it was better back when doctors would make house visits. you wouldn't end up dragging the whole family sometimes into a waiting room full of sick people. Because you couldn't find a babysitter. having doctor visits over the internet I feel is awesome

Great pla and very caring people

I'm not sure how connect care is useful at all, simply because if you actually need anything, you'll have to go in to be seen by a doctor to get any treatment. I've tried to use connect care twice...once when I was already being treated for bronchitis and couldn't stop coughing...I was hoping to get an Rx for cough syrup with codeine...but they can't even prescribe that because it's a controlled substance. The other time I was hoping to get an order for a Vit. D and iron level because I was extremely tired and my doctor hadn't gotten back to me after a couple weeks...so I thought this would be a simple way to get the order. They can't order labs either. I'm just honestly not sure what they'd be able to do for anyone unless it's to prescribe some ointment for eczema or some other rash. Connect Care is a good thought...but restrictions seem to render it useless.

The doctor let me know what medications I could take, but she gave me so many and never actually said which ones to take. I wasn't feeling good and the doctor sort of listened to my explanation and didn't spend a lot of time with me.

Good experience.

The doctors have been great, but the app sometimes struggles to work and it takes a while to wait for the doctors.

I love being able to call in and have my issue evaluated. It's not fun waiting for an appointment time when you're sick. This gave us immediate attention. I have recommended it to 3 different family members in the past month, even those that live out of state!

It was quick and easy, mine was a short wait for a doctor.
It took much less time than going to a doctors office and waiting to see one.