Dear Customer Service, I am contacting you regarding order #EU22917 After inspecting the items, I found that the quality is extremely mediocre and not up to standard. I have attached several ph... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered two products, which were sent in separate packages. One of them arrived, but the other one was also fully paid for and has been stuck in “processing” ever since. I have contacted customer se... Zobacz więcej
J’ai mis un étoile car je pourrai pas moins J’avais commandé sur l’application ma commande c’est bien marqué livré mais je l’ai pas reçu j’avais envoyé plusieurs mails et toujours aucune retour auc... Zobacz więcej
I am happy that Touché has return service from USA. I was worried at the first my return, because Touché return system didn’t give me any receipt or barcode etc when I delivered my purchase to deliv... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Touché's story began when a group of young designers from Istanbul aimed at revolutionising the way the next generation of women wear clothes. The fading popularity of mainstream brands, the repetitive and mundane designs of the old industry have pushed Touché to pursue a reformative path for young women who have a constant desire to be differently elegant. We followed the rising trend of modest fashion in the world and blended it with our touch of modernism, which allowed for a unique style to emerge. With Touché, modest fashion is no longer an archaic way to dress. Modern and modest designs coming together for the first time with Touché was met with great enthusiasm by the market. Since our story began in 2014, Touché has reached a network of around 200 sales points in over 30 countries and 5 continents with its unique story, high quality fabrics and reasonable prices. Our mission is to spread our free spirit and innovative designs all over the world and show that women can be modest without having to sacrifice their modern, young, chic, sporty and colourful attributes. The Art of Turkish Fabric and Textiles All Touché models are produced with a selection of highest quality Turkish fabrics. Turkish fabric and textiles industry is one of the leading in the world, in quality and in its sheer size. Turkish Cotton Turkish cotton is a premium long-fiber cotton grown exclusively in the Aegean Region. The long fibers yield stronger and smoother threads than regular cotton, and Turkish Cotton becomes even softer and more comfortable over time. Quality and Health All fabrics used by Touché go through a meticulous inspection phase before entering production. With Touché, you can rest assured that the products you buy do not cause any harm to your skin and health.
Dane kontaktowe
Cumhuriyet Mahallesi Silahşör Caddesi. No:67 Kat:3, 34000, Istanbul, Turcja
- hey@toucheprive.com
- int.toucheprive.com
2,5
Słaba
53 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I placed an order 10 days ago
I placed an order 10 days ago. This still needs to be shipped. I am now starting to strongly believe that this is a fake website. I sent them an email but I probably won't get a response. My advice is not to order from Touche.
19 grudnia 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Hanan,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
They are thieves
The do not respond to emails, and the do not process refunds, you're money is stolen.
8 listopada 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Parisa,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
Horrible website
Horrible website. I never write reviews but honestly it's a scam. the items look nothing like the photos AND returns are NOT free even though it is explicitly mentioned on their website. Save your money. They dont respond to emails either.
20 września 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Shaima,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
I love Touche prive a lot you are one…
I love Touche prive a lot you are one of my favorites brands
I love your designs and fabric
But you need to work on the shipping courier because shipping takes looooong till I receive it
Thank you :)
9 października 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Anwaar,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Very friendly and helpful
Very friendly and helpful. Touche responds directly to emails and is very reliable. Always happy!!
9 października 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Betül,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Best customer service ever!
10 września 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Amira,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
I am extremely happy with my shopping…
I am extremely happy with my shopping experience at Toucheprive! The customer service is outstanding!
Every interaction has been smooth and pleasant. I will definitely continue shopping with them and highly recommend it to others!
5 września 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Reyhane,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
The best customer service ever
The best customer service ever, quality of the products are excellent, fitting perfect for hijabs and delivery experience is great.
Happy with my purchase.
1 sierpnia 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Asma,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Happy customer
I’m really satisfied with the customer service they treat me kindly regarding my return item. On the other side, modesty and the quality of the touchepeive fit my expectations the clothes are elegant and trendy the fabrics are super good and the delivery is fast. As a Muslim woman living in Canada, I highly recommend it as an online choice.
11 sierpnia 2024
Opinia niezależna
فريق خدمة العملاء بعد ضمان الدفع…
فريق خدمة العملاء بعد ضمان الدفع واعتماد الطلب .. جدّاً سيّء ولا يمكن الوصول له ومايردون على الايميلات واذا ردّوا عقب ايام ردودهم عامه ومؤجلة عشان الزبون ينسى الموضوع أو يحولونج لاماكن ثانيه ومايحلون المشكلة 👎🏻
Touché Privé Customer Support
23 lipca 2024
Opinia niezależna
There pieces are high quality and nice…
There pieces are high quality and nice designs and their customer service is very helpful and responsive
29 lipca 2024
Opinia niezależna
They have very good communication and…
They have very good communication and respectful to their customers.
25 lipca 2024
Opinia niezależna
Best customer service
Best customer service! I had an amazing experience with an international order. I ordered 4 products, two of which I wanted to refund (sizes did not fit). Customer service quickly resolved my refund. Will certainly continue to shop!!
19 lipca 2024
Opinia niezależna
There customer service is BAD!
There customer service is BAD!, I returned some items 2 months ago, and still I didn’t receive my money back, I’m trying to tell the customer service, they don’t answer!
19 maja 2024
Opinia niezależna
I have ordered from touche prive…
I have ordered from touche prive several times, they provide amazing options for modest clothing, the price they offer compared to the quality of the fabric and the design is really good, I so far recommend every item I bought from them, and their customer service is a top notch! I've recently requested to return a dress that wasn't an accurate size on me, they fully refunded me and asked me to keep the dress as a gift. this type of service with the fast shipping and quality of products is remarkable and definitely worth a 5 star.
2 czerwca 2024
Opinia niezależna
Excellent service
It was the first time that I ordered from Touche. The delivery and customer service were excellent. I love the fabric and designs. Definetely will be ordering again!
1 sierpnia 2023
Opinia niezależna
No one is answering my return request
No one is answering my return request! Has been two days; falsely stating they accept returns and free to the customer. What a spam!
13 lipca 2023
Opinia niezależna
Very good quality I will repeat this…
Very good quality I will repeat this experiance
14 stycznia 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.