Dear Customer Service, I am contacting you regarding order #EU22917 After inspecting the items, I found that the quality is extremely mediocre and not up to standard. I have attached several ph... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered two products, which were sent in separate packages. One of them arrived, but the other one was also fully paid for and has been stuck in “processing” ever since. I have contacted customer se... Zobacz więcej
J’ai mis un étoile car je pourrai pas moins J’avais commandé sur l’application ma commande c’est bien marqué livré mais je l’ai pas reçu j’avais envoyé plusieurs mails et toujours aucune retour auc... Zobacz więcej
I am happy that Touché has return service from USA. I was worried at the first my return, because Touché return system didn’t give me any receipt or barcode etc when I delivered my purchase to deliv... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Touché's story began when a group of young designers from Istanbul aimed at revolutionising the way the next generation of women wear clothes. The fading popularity of mainstream brands, the repetitive and mundane designs of the old industry have pushed Touché to pursue a reformative path for young women who have a constant desire to be differently elegant. We followed the rising trend of modest fashion in the world and blended it with our touch of modernism, which allowed for a unique style to emerge. With Touché, modest fashion is no longer an archaic way to dress. Modern and modest designs coming together for the first time with Touché was met with great enthusiasm by the market. Since our story began in 2014, Touché has reached a network of around 200 sales points in over 30 countries and 5 continents with its unique story, high quality fabrics and reasonable prices. Our mission is to spread our free spirit and innovative designs all over the world and show that women can be modest without having to sacrifice their modern, young, chic, sporty and colourful attributes. The Art of Turkish Fabric and Textiles All Touché models are produced with a selection of highest quality Turkish fabrics. Turkish fabric and textiles industry is one of the leading in the world, in quality and in its sheer size. Turkish Cotton Turkish cotton is a premium long-fiber cotton grown exclusively in the Aegean Region. The long fibers yield stronger and smoother threads than regular cotton, and Turkish Cotton becomes even softer and more comfortable over time. Quality and Health All fabrics used by Touché go through a meticulous inspection phase before entering production. With Touché, you can rest assured that the products you buy do not cause any harm to your skin and health.
Dane kontaktowe
Cumhuriyet Mahallesi Silahşör Caddesi. No:67 Kat:3, 34000, Istanbul, Turcja
- hey@toucheprive.com
- int.toucheprive.com
2,5
Słaba
53 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordre EU22917
Dear Customer Service,
I am contacting you regarding order #EU22917
After inspecting the items, I found that the quality is extremely mediocre and not up to standard. I have attached several photos to this email so you can clearly see the defects.
As I can no longer return these items through the standard procedure, I would like to know what solution you can offer. I am expecting either a replacement of acceptable quality or a credit note.
Thank you for your assistance.
Best regards,
KTBS
Please Check my several e-mails in your box
15 lipca 2026
Opinia niezależna
J’ai mis un étoile car je pourrai pas…
J’ai mis un étoile car je pourrai pas moins
J’avais commandé sur l’application ma commande c’est bien marqué livré mais je l’ai pas reçu j’avais envoyé plusieurs mails et toujours aucune retour aucune réponse
13 lipca 2026
Opinia niezależna
Très mauvaise expérience retour fait le…
Très mauvaise expérience retour fait le lendemain de la livraison de la commande je vais bientôt faire un mois que j’attends mon remboursement et rien ils répondent jamais au mail commande EU22189 c’est une grosse arnaque
28 czerwca 2026
Opinia niezależna
One item missing, no communication
I ordered two products, which were sent in separate packages. One of them arrived, but the other one was also fully paid for and has been stuck in “processing” ever since. I have contacted customer service several times by email, but I have received no response. I am very disappointed with the lack of communication and support. Every customer knows their rights and will take action if necessary.
6 czerwca 2026
Opinia niezależna
NO REFUND FOR WEEKS DO NOT ORDER
Still no refund for order EU20864 although it is marked as delivered back to them days ago. Customer care doesn’t reply to multiple emails about return RMA# TM60W21R.
DO NOT ORDER FROM THIS SELLER! Return process is not working! You will regret ordering from them. Quality of the item was not good, so had to send it back but it is complete silence from their end despite multiple emails.
17 kwietnia 2026
Opinia niezależna
This is a scam
This is a scam. They don’t rey to emails or to the 24/7 whatsapp. The website guarantees no customs but now the courier is asking for customs to be paid before I can get my package. I’m definitely disputing this with my bank.
14 kwietnia 2026
Opinia niezależna
Can I call it a scam if a refund can not be done after 10 months?
I have been waiting for the refund of my purchase to be made since 10 months ago. All they do is to apologise and say that they are doing the best to make a refund... It is like talking to the wall cold and fake. DO NOT BUY from them. The quality of cloths are poor and this was why I returned every single item.
22 października 2025
Opinia niezależna
Amazing quality and great customer…
Amazing quality and great customer service! Thank you and keep up the great work.
1 sierpnia 2025
Opinia niezależna
Terrible service
Terrible service. I received no return instructions, they don't have a phone number, and they don't respond to emails. Now I'm stuck with products I can't return.
16 lipca 2025
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Merve,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
Warm regards,
The Touché Team
Good experience
Good quality
Fast delivery
Good material
Easy return
Very good website, I had a great experience. Thank you
10 czerwca 2025
Opinia niezależna
Odpowiedź od int.toucheprive.com
Thank you so much for your kind words and wonderful feedback! 😊
We truly appreciate you taking the time to share your experience with us. Your comments will help us improve our services to serve you even better in the future.
It was our pleasure to assist you, and we hope to see you again soon! 💖
Best regards,
Touche Team
Really recommend touche prive for all i know
Well the website has a big collection that suits all kind of shape bodies, fabrics are very good, quality & the finishing are great, the prices are very well and reasonable, shipping is fast, but they have an issue with the company who collect the returned clothes, but in the mean time they refund you the amount without doubt even before collecting the returned items, also they are easy to reach and contact you back quickly.
I really like touche prive due to all what i mentioned above and i will always order from them.
16 maja 2025
Opinia niezależna
Odpowiedź od int.toucheprive.com
Thank you so much for your kind words and wonderful feedback! 😊
We truly appreciate you taking the time to share your experience with us. Your comments will help us improve our services to serve you even better in the future.
It was our pleasure to assist you, and we hope to see you again soon! 💖
Best regards,
Touche Team
The order process was easy
The order process was easy, and I liked the styles. One item wasn't quite what I expected in terms of fabric, but overall, the quality is good, and I'd consider ordering again.
16 marca 2025
Opinia niezależna
Odpowiedź od int.toucheprive.com
Thank you so much for your kind words and wonderful feedback! 😊
We truly appreciate you taking the time to share your experience with us. Your comments will help us improve our services to serve you even better in the future.
It was our pleasure to assist you, and we hope to see you again soon! 💖
Best regards,
Touche Team
Happy with my purchase
Happy with my purchase! The delivery was a bit slower than I anticipated, but the products were worth the wait. Customer service was responsive when I asked about my order.
15 marca 2025
Opinia niezależna
Odpowiedź od int.toucheprive.com
Thank you so much for your kind words and wonderful feedback! 😊
We truly appreciate you taking the time to share your experience with us. Your comments will help us improve our services to serve you even better in the future.
It was our pleasure to assist you, and we hope to see you again soon! 💖
Best regards,
Touche Team
I had a great experience with Touche
I had a great experience with Touche; their customer service is excellent.
25 lutego 2025
Opinia niezależna
Odpowiedź od int.toucheprive.com
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Loved the design and material
Loved the design and material. Also their costumer service is amazing. Definitely recommend buying here
18 lutego 2025
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Nilcole,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
I am happy that Touché has return…
I am happy that Touché has return service from USA. I was worried at the first my return, because Touché return system didn’t give me any receipt or barcode etc when I delivered my purchase to delivery station. I just wrote my name and return number that they sent it to me on a blank paper, and put inside of the package, but they sent my money back my in a week.
At the second time, it takes almost ten days to get money back, but that’s OK.
Thanks Touche
28 listopada 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Behiye,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
0 étoile
Je mets une étoile parce que c'est obligé mais je n'en mettrais aucune! Déplorable de la livraison à la réception. Colis envoyé sans facture donc bloqué à la douane pendant des semaines, livraison en point relais et non à l'adresse indiquée. Articles reçus non conformes : veste avec plein de taches, des accrocs, un autre totalement différent du site (couleur et matière différentes). Le service client qui répond que les couleurs sont différentes à cause de la lumière... bref retour à ma charge alors qu'il s'agit de leur erreur. A FUIR
24 grudnia 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Malika,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
Warm regards,
The Touché Team
Didn’t give me back my refund money and its been a 40 days now
I have been trying to get a refund for a month and the return request is not being accepted
29 grudnia 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Ola,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
Warm regards,
The Touché Team
I had an issue with my purchase
I had an issue with my purchase. The website duplicated my order and the team has assisted me with all the steps. I really appreciate them. Thank you Touche! Very good products and very good services
28 listopada 2024
Opinia niezależna
Odpowiedź od int.toucheprive.com
Dear Feride,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Odpowiedź od int.toucheprive.com
Dear Orçun,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.