Tech support team was easy to access for assistance, with an ultrasonic flow meter. The unit was shipped to Instrumart, evaluated, repaired and returned with 3 weeks. Much appreciated!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Item took a lot longer than expected. Delivery date was put back and I was never informed. I didn't find out until I called wondering where my package was. Also after receiving my package, I had quest... Zobacz więcej
Reakcja na opinię
I needed a instrument for a booster pump for a fairly large wash down system. my main concern was having the capability to precisely control the flow switch at minimal flow so the booster pump did not... Zobacz więcej
Ron gave us an individual quote. Made our discount impactful. Won the bid for the Customer. Thanks for quick RFQ and even better price.
Informacje dotyczące firmy
- Laboratorium
- również w kategorii:
- Usługi dla biznesu
Napisane przez firmę
Instrumart is a leading supplier of Test & Measurement instruments with headquarters in South Burlington, Vermont. Instrumart is a global company with local roots. We are a member of the Lake Champlain Regional Chamber of Commerce and Vermont Businesses for Social Responsibility. We have also been on Inc. Magazine's list of the fastest-growing private companies in the United States for five of the past six years. Vermont Business Magazine named Instrumart one of the Best Places to Work in Vermont and one of Vermont's 10 fastest-growing businesses over the past 10 years. We are accredited by the Better Business Bureau and have been awarded their highest rating (A+). We offer honest, up-front pricing on our website and on the phone. Our staff includes twenty two Applications Engineers to help you choose the right product for your application. We only sell products that we believe are a good value for our customers.
Why Instrumart?
Napisane przez firmę
- Free Lifetime Technical Support
- From pre-sale support to help you choose the right product for your application to post-sale support to help you use the product correctly, Instrumart's experienced Applications Engineers are here to help. For free. For life.
- Free Shipping on Orders > $1,000
- Most orders $1,000 or more ship free. $11 flat shipping charge for orders under $1,000. Delivery within the contiguous US only. Hazardous items and items over 75 pounds excluded. Distributors, Resellers and OEMs excluded.
- Best Brands in Test & Measurement
- Rosemount, GE, Ametek, Fluke, Honeywell, FLIR, Ashcroft, Megger, Partlow, & Yokogawa. These are just a few of the over 150 Test & Measurement brands we sell and support.
- Best Price Policy
- Instrumart is the low-price leader for name-brand industrial instruments. But every once in a while, another company offers a product for less. If you find a better price, please give us a chance to match it. Why? Because for the same low price we offer Free Lifetime Technical Support from our staff of engineers and a generous return policy if your purchase doesn't suit your application. If the price is too low, we'll politely decline to match it. So you have nothing to lose!
Dane kontaktowe
35 Green Mountain Drive, South Burlington, VT 05403, Stany Zjednoczone
- 1-802-863-0085
- sales@instrumart.com
- instrumart.com
4,7
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer Service at it's best!
The Instrumart team understood we were in a bad situation and worked with the manufacturer to expedite delivery of custom gauges so we could deliver product ontime.
9 czerwca 2025
Quick response to my technical question…
Quick response to my technical question and shipment of sensor.
6 czerwca 2025
Odpowiedź od Instrumart
Hello Paul,
Thank you for taking the time to share your feedback with us.
I reviewed your order, and you are correct. While the shipping delay was outside of Instrumart’s control, the lack of communication on our part was not, which I can assure you is not our standard practice. Unfortunately, this was an oversight, and for that, we sincerely apologize.
We appreciate your business and hope that we can earn your trust on a future order.
Best Regards,
Lindsey Dion
Order Management Team Lead
Quick Service
Very helpful in getting us the parts across the country the next day. Great customer service.
29 kwietnia 2025
Brynn is always great to work with and…
Brynn is always great to work with and responds in a very timely manner! I plan to work with her whenever I can.
15 kwietnia 2025
Excellent purchase.
15 kwietnia 2025
Professional and timely
10 kwietnia 2025
Flexible and accommodating staff and policies
I really appreciate that your staff is willing to work with me on finding products that my clients need and is also willing to work with me to ship to US postal priority service cutting the cost for shipment to Guam...
Many companies have so many rigid policies that I do not enjoy working with them. But you have an accommodating staff and flexible policies which is highly appreciated. Please don't change.
4 kwietnia 2025
Controls Instrumentation
Website is very helpful with detailed information readily available.
Engineering support was knowledgeable and helpful for equipment and applications information.
On previous projects, responsive follow up support was providedl
1 kwietnia 2025
Dead stock caused by delayed delivery
Due to delayed delivery of some of the ordered items, orders from customers have been cancelled and the items are held in stock.
1 kwietnia 2025
Odpowiedź od Instrumart
Hello Byong-Ho,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in delivering your order. We understand the impact this may have had on your business—especially with customer cancellations and the stock concerns.
Our delivery timelines are based on the most accurate information available at the time of ordering. However, they are subject to change by the manufacturer, and unfortunately, these changes are beyond Instrumart's control. That said, we make every effort to keep our customers informed as soon as we receive any updates. In this case, I see that our customer service team promptly notified you of the delay, and were ultimately able to ship a couple of days ahead of the revised schedule.
We truly value your business and appreciate your understanding. We hope to have the opportunity to serve you again in the future.
Best regards,
Lindsey Dion
Order Management Team Lead
AE changed my order…
AE invested time to assist me. However, the AE made changes to the specified equipment without consulting me, changes that will seriously affect the effectiveness of the project.
27 marca 2025
Odpowiedź od Instrumart
Hello,
Thank you for your feedback. We appreciate the opportunity to support you and are sorry to hear you were dissatisfied with the outcome. Our Application Engineer worked closely with you, including multiple phone calls, to confirm the project details and ensure the equipment matched your original specifications.
We understand that your application needs have since changed. Our team has been working with our suppliers to find a solution that better suits the updated requirements. Your success is important to us, and we're committed to helping however we can.
Best,
Lindsey Dion
Order Management Team Lead
Knowledgeable technical/engineering…
Knowledgeable technical/engineering staff was very responsive to questions after the sale. Order packed very well, received earlier than estimated.
20 marca 2025
Great Customer Service
My contacts at Instrumart were extremely helpful when dealing with a cartridge heater delay from the factory. Their responses were prompt, informational and always friendly.
14 marca 2025
They quoted me my software support…
They quoted me my software support contract months in advance. Saved it and added a reminder in my calendar a month before it expired. Issued the PO and the order was completed in a few days. Very smooth and painless.
7 marca 2025
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.