Absolutely reprehensible company.

Booked in for an MRI and was told I would get my results in 3 working days.

2 weeks later no response so I phone up.

"We have had a change of protocol and we are sending them to your dr first and we need them to explain them to you first and confirm with s before we can release them"

Ok so what is the problem? We can't tell you, we can't release the info in case you go Google search and cause yourself undue stress and until a medical professional has explained it to you, we cannot release it.

As if THAT is not going to cause me undue steess. W T F is going on is going through my head and why won't you tell me.

Back and forth to my GP to try and get a nswers and today they text me. Yes TEXT me with no further information.

"I have just read your MRI report and referred you to the neurosurgery team as suggested at the end of your report"

Ok, really now W T F is going on?

Back on the phone to InHealth and they are admant they will not share my results until they have heard from my GP.

They have been trying to get through to them for 2 weeks to no avail and you think being referred to a neurosurgeon with ZERO explanation as to W T F is going on is not giving me undue stress and anxiety, then you are dreaming!

So now I am stuck waiting for a referal which could be weeks before I hear anything and not knowing w t f is wrong with me?

But I guess your "don't share inase they look up on Google and find out some bad things" is SOOOOO much worse than the myriad of scenarios and what ifs going through my head right now. Bravo!!!

Was told over the phone that the appointment waa at 2pm, and to be there ahead of time by 15min atleast, didnt get a confirmation till a few hours later. When i arrived and went to the front desk they asked what time name and date of birth, then they said to sit down and wait. After 40min of waiting went and asked and aparently it was booked in for 3pm. Was told when booking that had to book a dubble 15min appointment that would be £300, to then be done in less then 10min. Honestly outrageous pricing for so short procedure. The staff was nice and thats the only positive.

SCAM SCAM SCAM! Do not use this company!! They will take your money and not give it back even without carrying out the service. DO NOT USE!!!

They should be less rude and give more attention and support to patients. Every time there is different sort of information.

Booked an appointment via the NHS app, twice, and according to them my GP had failed to send supporting documents to ensure the appointments went ahead, despite the GP proving to me they had! When you're waiting and have been for months to get an urgent scan every cancelled appointment increased levels of anger towards InHealth. Eventually InHealth admitted they were in the wrong and had received the necessary medical documents.

The booking process is an absolute nightmare when booking it yourself. The NHS app has appointments available that InHealth cannot see, and so this leads to confusion and exacerbation.

If you refuse the appointment they offer you, even for legitimate reasons, they will return the referral back to the GP.

Finally getting an appointment for a double scan booked and confirmed felt like a hard won victory! But it wasn't achieved without my GP practice speaking directly to InHealth and me in a conference call.

Once at InHealth I was impressed by the ease of the process. Arrived having previously completed their questionnaire. Met with the radiographer, shown to a changing room with a locker, changed into appropriate clothing and then had the scans.

In total for 2 scans I was in there for no more than an hour. The findings and the report from the scan takes 7-10 working days to be sent to your referring practice.

The staff I dealt with in person were respectful, courteous and caring.

I was disappointed with my experience at Croydon Inhealth today. When I arrived, there were no patients waiting in the lobby. However, because I was 3 minutes late, they made me wait until 4pm. This wasted a lot of my time and left me feeling frustrated. Additionally, I found the behavior of the short black guy in the MRI area to be strange. He used his hands to show me what gynecology meant, as if I didn't already know.

These people supposedly made a very needed MRI scan appointment for my stroke. When myself and my Doctors chased it up it up, as nothing had been confirmed we found it had been cancelled. I eventually (stroke progressing) got another MRI scan appointment, I turned up at Ashton Primary care? as arranged, unfortunately they were totally unprepared for my visit and after they reluctantly carried out my scan, their report gave my doctors a false clear scan report. Fortunately I had my deteriorating multi scarred brain condition confirmed when I was forced to attend A&E not knowing even who I was just months later.
A year later, following the second of my third cancer operations I had a cystoscopy camera refused and cancelled due to being booked in a month early.
Now they call me after 5pm on a Friday evening, a little worrying for some of my age and condition, they tell me its a bad line as their voice was distorted, I asked them to recall me on my mobile number, which they should have from my records but I clearly gave it anyway. Nobody called back so I called them only to get some kind of a voice over type answer machine They do all the talking and advise me to press 2, when it promptly thanked me and cut me off.
Wonderful ! as if I haven't got enough to worry about without these people causing such unnecessary concerns.
In health ???? Seriously what part of health do they not understand ?

Never again will I ever use one of the Inhealth mobile scanners. I had my appointment today, they were running late despite it being a quiet Sunday and also told to arrive 15 minutes before the appointment time. When it was my turn i was called in by a guy who had just literally walked back from the shop with his arms full carrying his lunch it was as if he just grabbed me on his way through (a little bit unprofessional), I was quickly taken to the unit by the man who really didn’t want to be there it seemed, on approach to the unit I was told to “wait there” he then left me on my own and went back into the unit, then an elderly lady appeared and was leaving and coming down the steps of the unit on her own, she said she felt funny after her MRI but she was left unaided and I asked if she needed any assistance luckily her husband saw her and came to meet her, this immediately made me wonder whether I was actually going to be in safe hands. The man then called me into the unit where another man was sat at his desk, the unit stank of B.O and sweat, the unit felt dirty, there was a dirty bed left outside the unit too which was very off putting, I was told to put my items in a locker, wasn’t shown how to use it, when I asked I was ignored so had to leave it unlocked, was then taken through to the scanning room which was tiny, I already felt claustrophobic before even getting in the machine. In my pack I was told there would be earphones with music! This was untrue, I was handed foam earplugs to use. I was asked to lay on the bed and then a head sheild was clipped over me, at this point I then got really shaky, I was told to stay still and then the guy left the room, I already at this point was near on having a panic attack which I did say as he was leaving the room and I felt this was disregarded. When I actually started panicking I was told to make my mind up quickly if I wanted to leave or continue. I never once had any reassurance and felt really uncomfortable being a women left with two males. In view of the fact I’d already got that far I just wanted it over with so had to continue. Once finished I was told to grab my stuff from the locker and I was ushered out. The pack I received from Inhealth weeks before my MRI was reassuring that I would be in great hands and well looked after, in fact the whole experience did not match up to any of the pack guidance and information, the headphones being available with music was one of the them. I feel a little traumatised by the whole experience if I’m honest and I would NEVER go to one of these mobile inhealth units again.

I don't think their is enough words of the levels of incompetence that you could have for these people, they are dangerous,careless and should have nothing to do with people's helth. Please do your self a favour if you are thinking of having a MRI with inhelth group and go somewhere else this company should be shut down

For the second time in 8 months I've been inconvenienced and failed by this company.
In February of this year, I had a collapsed lung. In March, I received a second cancer diagnosis. In April, my ear became blocked with wax. I'm already traumatised after a delayed diagnosis of prostate cancer which took the NHS 11 years to diagnose and is now incurable.
I waited several weeks for an appointment to have microsuction on the ear and my trauma intensified as I was half deaf. On the day of the appointment, they weren't expecting me and I was refused treatment. The nurse did her best to help and phoned head office.
I saw the consultant sat doing nothing and I approached him and politely explained my serious state of health and asked for help. It's a simple 10 minutes procedure that I've had many times. He verbally abused me, demanded I leave and would call the police and I welcomed him to do so. He's an extremely arrogant older man and a bully. Several months earlier, he examined me and was rude and disrespectful. I saw his manner towards the nurses as one jumped off her chair in response to his grumbling. I let him off the hook then and shouldn't have. On my way out, 35 minutes later, the patient I met before I went in, was still sat waiting and another had arrived.
I emailed a detailed formal complaint to HQ and the next day, the regional manager was very apologetic, helpful and arranged the treatment later that day. However, it's evident they haven't learned anything and I await their latest excuses.

Disappointed, no standard of healthcare. I went in for my hearing aid fitting. When I arrived I wasn’t allowed to get a sip of water. The fitting is not invasive shouldn’t cause discomfort or pain! I experienced both at my fitting. The fitting was unsatisfactory to the point I got home and the hearing aid keeps slipping out unprofessional. I am very upset have work on Monday and will have to go in without my hearing aid! Waste of time I can not believe this is the service I received from healthcare provider shocked. Also when I arrived at the Hornchurch branch I wasn’t even allowed to grab a sip of water !
Please avoid InHealth

Personal data is not secure with these people !! they sent me someone else's Personal information and appointments via email and text, they've also lost my information, I will be making a complaint to the ICO on Monday morning

Very Efficient And Polite!
I arrived for my appointment about 15mins early, as recommended and was seen stright away. Very polite, professional and efficient. I was back out before my official appointment time started! Would recommend.

Shocking experience. Went for a routine appointment (non invasive and would have taken 5 minutes) and they refused to see me because I had brought my baby with me. Kept referring to “policy” of not accepting under 16s in the “clinic” and when I asked for an explanation none was provided. Would give zero stars if I could.

Very threatening and aggressive behaviour when booking via NHS referral. Not explaining terms of call up front. Threatening when enquiring about availability and said if I don't take the appointment now they will cancel my referral and not let me use the booking link shared

I booked a knee MRI self referring as per the website's instructions and paid the £365 required for the booking. Within an hour I got a call from Vista Health saying "my booking had not passed their triage" and the appointment was cancelled. I asked for email confirmation and for a refund. I got the email saying the refund would take 3-5 working days. 1 week later there is still no refund and they don't answer the phone

this group is absolutely useless and crap. Honestly wont even give then 1 star. I do not even know how thy have got a contract with NHS when they do not answer simple queries, lose your data and your results, send your results to wrong people and are absolutely incompetent in what they do not answer calls properly, when you call you just get random people answer calls and laugh it off, mess around with patients do not want to pass the call to people in authority and are totally incompetent in their approach or how they handle patients and data. how this company has got a contract from HNS is beggars belief. To all patients reading this do not go to this company for anything they are useless and i have for 2 days constantly been calling them and no answers yet from them even the managers promise to call and dont.

First visit to Nye Bevan House Audiology was good, despite the initial call-centre staff experience being infuriatingly useless. Audiologist was excellent. I found her very attentive, kind and professional. However, I needed a chaperone for my 2nd appointment as it was with a male consultant. I was forced to chase this up repeatedly, right until the morning of my appointment, as the promised return calls never happened. This left me feeling very anxious.

Once there, the `chaperone' seemed to have no idea she was supposed to stay with me and kept leaving the room, which did nothing to settle my nerves. To top this, the Consultant clearly hadn't read my medical records of previous hearing/vertigo issues over a year, as he put `none reported', despite the fact these can be symptomatic of Meniere's Disease. He also seemed to think it was amusing to get in my space when definitely not necessary and having been informed of my anxiety problem!

I ended up so stressed I just needed to get out of there. I wasn't given any informed cause for my hearing loss or whether it was likely to worsen over time. Very upset. Sent them feedback and they haven't even had the decency to reply and oddly enough their request for feedback link is no longer working - very sneaky. Definitely wouldn't recommend this service, especially for women. If this is private healthcare in the NHS, it's the basement end. Avoid if at all possible.

I was late for a scan at Waterloo but was still seen despite it being my fault. Staff at reception and the staff scanning were all lovely . Toilets are clean and the waiting room is welcoming and comfortable .

Ridiculously nervous having my very first MRI,had to have prescribed diazepam prior.
The two radiographers (one was called Akhel) put me completely at ease. They explained everything in full detail and made sure I was comfortable on the machine before they started. I had a slight panic but they reassured me and managed to do the scan in 8 minutes. These guys were absolutely brilliant. The machine itself was brand new, spotlessly clean and slightly wider. So if you are nervous,when you get referred, ask for the wider machine. All in all a really positive experience from someone who was absolutely dreading it. Thank you Inhealth 🙏