Kaezer was very helpful and efficient. Quite rare to have an online chat that actually answers your questions rather than pre-programmed ones these days. Thank you!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a really good experience with Kaezer. She helped me pick the right insurance plan for my mother. There was no pushy sales or trying to oversell the services. She was honest in telling me how the... Zobacz więcej
These guys are a scam! I haven't received money for an approved claim for over 6 months now. They want me to write a physical letter to an underwriter overseas. Robin Assist is supposed to be t... Zobacz więcej
Great support in helping select the correct plan for my parents. Kaezer was especially patient and helpful. I hope this sort of support exists if I ever need to file a claim.
Informacje dotyczące firmy
Napisane przez firmę
At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.
Dane kontaktowe
1811 Aston Avenue, Suite 200, 92008, Carlsbad, Stany Zjednoczone
- 408-222-1110
- support@infplans.com
- infplans.com
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The chat support feature is so helpful…
The chat support feature is so helpful to get quick answers. The representatives (Vanessa) are well-informed and courteous and are able answer any plan-related questions. Highly recommend!
INF good customer service with KAEZER
KAEZER Helps me to deal with my insurance issues, he is with a lot of patients & really helpful, I really recommend travelers who needs insurance consider using INF!
I was looking for some more details…
I was looking for some more details around the plans for my grandma visiting with her health case, Erwin from Helpdesk provided excellent service, identified the best plan and provided all the information needed for us to make a decision. Thank you Erwin!
Scam
I do not usually write review but this insurance is a scam. I had paid about $650 + for the travel health insurance. My grandma had to go to an urgent care because she had fell. They sent her to a specialist for her shoulder but the INF insurance never faxed over the pre-authorization to the clinic. When asked to send it to my email, they said it’s against policy although I was the one who purchased the insurance using the same email. Do not trust it as you may just have to pay out of pocket.
Kaezer was wonderful
Kaezer was wonderful. Stuck with me and helped me si much. Excellent service
Fine print of Cooling Policy of 5 days
Bought one of their best policy for $1600 for my parents who were visiting. My dad had an emergency the very next day and was admitted to emergency for a few hours. Our claim was completely denied stating a "cooling policy for period of 5 days".
Sales department promises that the cooling period of the policy does not apply for emergencies.
You cannot reach anyone from the department properly. The operations team from INF team reach out to RobinAssist and RobinAssist says to reach out to INF.
APRILLE was patient & guided me with the exact policy required. She explained me all the details that I had queried her. Thank you very much
Syra was great at answering all my…
Syra was great at answering all my questions so I can review various plans for my parents visiting from abroad. Wow! She is awesome.
He patiently explained my questions
He patiently explained my questions, was very knowledgeable, and made the customer happy.
Claire
Claire, the agent, was outstanding. She is well-informed and thorough. It's refreshing to see such knowledgeable, yet graceful and polite, customer support staff in this day and age!
Kaezer is the best he helped me out…
Kaezer is the best he helped me out with all the queries bothering me all this time.Again thanks for helping us.
Impressive
I am impressed by the way Mr Kaezer handled my queries. I am not fully knowledgeable, and he gladly guided me through various options. I am really impressed
Quick efficient guidance and support to find a plan for my Dad
Quick efficient guidance and support to find the right plan for my Dad
Syra's advice was excellent
I'm extremely satisfied with the…
I'm extremely satisfied with the exceptional service provided by Angel. Angel helped me find the perfect visitor health care plan for my dad, and the entire process was seamless and stress-free. Angel was knowledgeable, patient, and took time to understand our specific needs and expertise in health insurance was impressive. Thanks again!
YHONG is so great!!!!Thanks so much!!!!
Great Chat service
Claire was very understanding and helpful. Patient, too, as I had misunderstood something.
Fatima from INF sales department…
Fatima from INF sales department clarified all my doubts patiently and also helped me with the additional technical details in regards to coverage amounts.
Policy documents
I was having trouble obtaining the documents for a policy I had bought for my elderly sister in the UK who is visiting me in November.
After a few failed attempts I was connected to Keigh who solved this problem for me, and I was able download and forward this information to my sister who is very happy to have this in hand before her trip.
Thank you Keigh your help was much appreciated.
Great Customer Service
Great Customer Service
Keigh did a great job on explaining the trade-off between different plans and helped to make a informed decision.
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