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I Love meet and greet Recenzje 

276
Wynik TrustScore: 2.5 na 5

2,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Paid a premium price expecting a premium service, but what I got was a very poor service. Kept waiting at drop off (ok, it was only 10 mins) but the 30 min wait upon our return to Gatwick (kept waiti... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

After contacting I love meet and greet with photo evidence literally 5 minutes after we collected car they denied everything and didn’t even investigate. Avoid if you don’t want someone misusing your... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service from start to finish, booked via bookfhr.com we had credit available from Covid cancelled trips and it was very easy to use. We arrived at the airport hotel early but it didn’t matte... Zobacz więcej

Oceniono na 1 z 5

Avoid, I paid £190 for 14 days and when I returned was told at the leaving barrier that I had to pay £60 more pounds, when I asked why man why, he stated car was returned 1 hour and 7 minutes late by... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Parking

Napisane przez firmę

With over 40 years of providing meet and greet services, we are the only licenced forecourt operators at Gatwick and Stansted. Our drivers meet you on the forecourt, take your car to one of our secure car parks and bring it back to you on your return. We are recognised as a top qulaity service having received the Which? recommended accreditation for two years running 2024-2026, are licensed operators at Gatwick and Stansted, have police checked car parks and are members of IAPA - the Independant Airport Parking Association.


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

276 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 96% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,4

Wszystkie recenzje

(276)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 41

Napisz recenzję
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Oceniono na 5 z 5

Super service

Used this company from Stansted, 10/10 great service, cheap and very prompt. Customer service were very accommodating when accidentally booked the wrong departure date and only noticed the day before departure, totally my fault but they changed this for me no problem at all. Would def use again.

16 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

1st CLASS SERVICE

Travelled 22-26 Jan and used for meet and greet. 1st class service and would most certainly recommend and use again. Thank you.

27 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Highly recommended......…

We used I love meet and Greet for our holiday parking recently. I would highly recommend their services. We called 10 minutes before we arrived at the terminal and were met by their driver who checked over the car, issued us a receipt and sent us on our way. When we landed back in the uk we made a quick call to them and when we came out the terminal the car was there ready and waiting. All in all a fantastic hassle free service. Will definately use again.

10 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Smooth service reasonably priced

We used the service at Gatwick for a week holiday over Christmas. Really impressed with staff and whole process - went super smoothly and I think a reasonable price. Would definitely use again.

30 grudnia 2021
Opinia niezależna
Logo I Love meet and greet

Odpowiedź od I Love meet and greet

Thank you for your kind comments and we hope to see you again in the not too distant future

Oceniono na 1 z 5

London stansted - Awful people horrendous customer service

I would not recommend this company at all. I can’t speak for the other airports however do not use this company if you fly from stansted airport. The staff are extremely rude and don’t care how they treat you. Whilst there was some miscommunication we were manhandled by the driver with the door slammed onto our foot and being dragged in and out of the van. When I raised this with the reception staff and tried to reason with what happened they were even more aggressive towards us and did not act professionally at all! We then attempted to raise a formal complaint however this was completely pointless and doesn’t go anywhere. They have a driver Ali which we said we felt threatened and no actions were taken. After a holiday and early flight we wanted a simple journey back to the car and this is not what this company offers. Spend a few quid more and get a company that is way more professional and not full of rude and aggressive staff members

13 grudnia 2021
Opinia niezależna
Logo I Love meet and greet

Odpowiedź od I Love meet and greet

Thank you for your post. You called to be collected at the airport and our driver was dispatched to collect your party on the understanding you were ready. After 20 minutes of waiitng he returned to the car park. You later called again and once again you were not in the collection area. On the third attempt and three sets of forecourt charges later we went to collect you but had other clients at this point to pick up meaning we had to leave two of your party for the next trip which would have been about 8 mins. You were not happy with this despite we had tried on two previous attempts to collect all of you and were very vocal to the driver with your thoughts. We offered the service as promised but you failed to follow the procedures to allow us to deliver this and were not happy when we asked for two of your party to wait a few minutes. No one drageed you out of the bus - this is completely fabricated and no one shut your foot in the door. You then proceeded in to the office to continue your tirade against our next member of staff. Its our company policy not to allow aggressive behaviour towards our staff and our reply to your complaint reflected this point. Again you were not happy and at no point apologised for the delays and expenses you caused to our operation.

Oceniono na 5 z 5

Seamless, friendly service

We booked the Park and Deliver service at Gatwick North Terminal with some nervousness after reading all the poor reviews. Maybe our expectations were lowered somewhat. All I can say is that we had no need to worry at all. We arrived at 9pm and the whole process could not have been easier. Alan checked us in. His manner was calm and friendly. As he was on the night shift he was also the one to transfer us to North Terminal at 4.15am the following morning. The pick up process was just as seamless. We called the number provided and waited in the collection area for no more than 10 minutes. Highly recommend this service!!

1 listopada 2021
Opinia niezależna
Oceniono na 1 z 5

What a greedy company with everyone…

What a greedy company with everyone sacked due to Covid the MDs are dealing with bookings and emails.

It's took me 20 plus emails to get my refund even though I paid for the extra cover to protect my booking due to the Covid-19 pandemic and all that comes with it.

I booked and paid for the 20th October to 2nd November. Jet2 cancelled the flight and changed it to the 21st a day later. I called them, no answer. I emailed them and they said pay another £30.00 to which I replied why as I'm coming a day later and the days are covered with my original booking. They emailed back saying it's that or nothing.

So I called Stansted Airport a man changed my booking as I had the dates already booked in as he understood my predicament and sent me confirmation of my booking for the 21st.

A day later one of the MDs cancelled my booking without any further communication and told me good luck finding another Meet and Greet. How unprofessional and disturbing is that.

I did find another company and saved £37.00.

Shame on you and good riddance.

I Love Meet and Greet my backside.

Plenty of decent company's out there everyone. Look around and stay well away form these greedy lot.

13 października 2021
Opinia niezależna
Oceniono na 5 z 5

I recently used the I Love Meet and…

I recently used the I Love Meet and Greet forecourt parking service at Gatwick North Terminal. I normally use the official valet parking but that was fully booked. I was slightly apprehensive given the reviews here (some very good and some less than good). However my own experience was extremely good. I followed the procedure by calling just ahead of arrival and only waited 5 minutes or so for the team member to collect my car. Then on my return I called when in the Arrivals hall and then made my way to the pick up point with just a 5 minute wait before my car arrived. Great service and very polite. I would definitely use again. Thanks.

9 września 2021
Opinia niezależna
Logo I Love meet and greet

Odpowiedź od I Love meet and greet

Thank you for your kind review. We look forward to seeing you again soon. Regards The I love team

Oceniono na 1 z 5

Truly awful experience

Truly awful experience. I have used them several times before with no problems. But this time was a disaster! We returned to find our car damaged, when we complained the "greeter" got aggressive and intimidating. It turned out this is a small operation and the rude greeter also runs the jokingly-titled "customer services" so it is impossible to get any recompense. Do not go near this company. Benefit of hindsight - video your car before you hand it over.

17 sierpnia 2021
Opinia niezależna
Logo I Love meet and greet

Odpowiedź od I Love meet and greet

Thank you for your review. You have been in dialogue with our customer service department over alleged damage to your vehicle which was pre-existing. We are a family business with a great reputation and considered highly by those in the industry, so to suggest otherwise is untrue. We do not as a Company accept false claims for damage which you are clearly making. We have provided photographic evidence which you are unwilling to consider and by writing in a public forum you have publically defamed our company without legal grounds.

Oceniono na 1 z 5

DO NOT USE - Horrible customer service.

Horrible customer service. Booked over a year ago and still no refund. It’s against the law to hold other people’s money. Court case in progress, see you in court I love meet and greet.
Good luck

3 czerwca 2021
Opinia niezależna
Logo I Love meet and greet

Odpowiedź od I Love meet and greet

Hi
Having looked in to your booking and correspondence I can see a refund was paid to you on 10th June 2020. So your allegations that we have not sent you your money back are completely false. Further looking in to the correspondance that went on last June it appears your horrible vindictive, accusations are still persisting a year later without foundation. We paid you as requested on 10th June 2020 so stopping trying to make us look bad by your lies

Oceniono na 5 z 5

Great customer care

I ve used I love meet and greet on many occasions from Stansted. First class service at airport everytime.
I d prebooked parking at Stansted at Christmas 2020 when flights were cancelled. The staff contacted me and offered a voucher to use in the future when travel can resume. I was very grateful for their consideration and professionalism during they difficult times 🙏 Thank you for your Excellent customer care

9 maja 2021
Opinia niezależna
Logo I Love meet and greet

Odpowiedź od I Love meet and greet

Thank you for your lovely comments - we look forward to seeing you soon

Oceniono na 5 z 5

Friendly and efficient

By far the friendliest and most efficient valet park service we have used. Gentleman helped us get a trolley and with our luggage while socially distancing. Furthermore we had now hit time on arrival or departure. Excellent service

13 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

First class service during the pandemic

I used these at Gatwick recently. I drove myself to their car park and used their complimentary shuttle bus to the airport. As it was the day before lockdown it was really quiet, just me. On arrival they were very polite and professional. They took photos of my car and gave me a receipt. They explained the pick up procedure and off I went. On getting back to the U.K. I just called the number and they immediately brought my car to the front entrance of the airport. These are now my preferred airport parking company.

13 listopada 2020
Opinia niezależna
Oceniono na 1 z 5

TOTALLY AWFUL all went fine dropped us…

In reply to that I can leave a review of what I have experienced my right and true and fact, in response the fact you took pictures , does not show it was pre-existing as you say it shows you took pictures nothing more, I know million percent that that damage was not there before arrival FACT. Anyone can take a picture the fact you took a picture or pictures what time you claim or 7,39am leaves a 2 hour window , before arrival round about 5,40wm till 6am ish so between that time and the so called date and time stamp of the photo you made , ,,,,, shows the damage what about the approximate 2 hour window then ,,, and I've asked for CCTV ,, of that entire 2 hours ,,,, be interesting to see ,,

This is my experience damage to my car fact ,,,

24 września 2020
Opinia niezależna
Logo I Love meet and greet

Odpowiedź od I Love meet and greet

Thank you for your review. As holders of Park Mark our processes are vetted and our systems in place to avoid fraudulent claims. You enetered our car park, parked your car and our photos were taken in situ showing your damage to be pre-existing. We do not entertain false claims ever, even when clients leave bad reviews. Your suggestion we doctored photos which form part of our automated process is outrageous and we stand by our decision using the evidence we have that clearly shows this damage to be pre-existing.

Oceniono na 5 z 5

Fantastic Service!

Have used ilovemeetandgreet multiple times for park and ride and always received fantastic service, would definitely recommend to anyone looking for an easy and efficient service!

7 września 2020
Opinia niezależna
Oceniono na 5 z 5

5* service from start to finish

5* service from start to finish. Such a smooth process which made my holiday stress free right from the start. Our return flight home was unexpectedly delayed but by providing the team with my return flight number when making the booking, they were able to keep live track of our arrival. I definitely will be using their service again, and definitely recommend

4 września 2020
Opinia niezależna
Oceniono na 5 z 5

Great Value and Reliable

Used ilovemeetandgreet for the first time out of Gatwick. Communication was clear, their prices were the best and car had obviously been handled using PPE equipment. Will use again.
Regards,
Mr Ferdinando

4 września 2020
Opinia niezależna

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