IKEA Recenzje 77

Last week I bought a bed frame, a mattress and a frame cover amounting over $1000 and one week later I noticed that there is 15% discount for almost everything for IKEA Family members. I was thinking I missed that opportunity but just wanted to double check with IKEA. I called the customer service and asked about it. The lady on the phone immediately told me that they can make a price adjustment for it and provide a gift card for the amount, without any hesitation. So I was really happy to take back this 15% without any hassle. This was a great experience for me with IKEA.

Ikea is certainly NOT Senior Friendly. I had to return a chair to IKEA....after speaking to five customer service persons, I still have not received refund!! There was a fee for pickup as I didn't have transportation to take it back to the store. Three weeks now...chair returned and no refund.

I recently used IKEA’s Sell-Back program for a desk and two chairs. While they accepted the desk, they rejected the chairs, citing a lack of space. This felt inconsistent, as both items were in good condition. I originally purchased these chairs while working from home, but now that I’m back in the office, I was hoping IKEA would help me find a solution.

Unfortunately, the inconsistent acceptance criteria left me disappointed. The program initially seemed like a great and helpful initiative, but rejecting my chairs due to an unconvincing excuse—"lack of space"—felt unfair. To add to my frustration, a staff member even mentioned that they could accept the desk because it would be easier to resell. This experience has made me question the reliability of the program.

Employees are frustred they don’t care about you

Bought a windows curtain in honey comb shape for 114$ and lasted 4 months !!!

Just found out there is no warranty …

Way the ho Ikea

We had a sofa fail on us after approximately 13 months. The customer service were really inconsistent. Twice I was told that the refund would go back to my credit card. On the basis of this information from Customer Service, I ordered a new sofa from another store, and then when the faulty sofa was picked up, I was told that the "refund" would be in the form of a store credit. I spoke with a customer service manager, who refused to follow through on what 2 of their staff had promised me. DO NOT TRUST THEIR WARRANTIES!

"Terrible customer service experience! When shopping online, IKEA charges you immediately, but if you return an item, they hold onto your money for 20 days or more. It’s unacceptable!

They don’t respond to inquiries, and
you’re left chasing them with endless calls to get your refund. It feels like
they’re intentionally delaying
payments, and it’s extremely
frustrating. IKEA needs to treat its
customers better and fix their refund
process. I wouldn’t recommend
shopping here if you value your time
and money!"

This review is straightforward, highlights your frustrations, and warns others about your experience.

My last purchase from Ikea.ca was a nightmare.
Firstly, my delivery went to the wrong house.
Secondly, when the drivers pulled up to my home, they realized they have the wrong items....The driver told me my option was to either accept the wrong order or reject delivery. I rejected it and the driver said Ikea will contact me in a few days.
Over ONE WEEK later....Ikea never contacts me. I called Ikea and told the customer rep. that I rejected a wrong deliver a week ago and gave them my order number. The customer rep. told me there was no reported issues. And because of my bad experience, they offered me FREE SHIPPING and then they hung up on me as quickly as possible...normally a customer rep will confirm if there's anything else they can do for me before hanging up...but not Ikea...I didn't even get the chance to ask them how I was supposed to redeem the free shipping offer. I had to make a few phones calls again to confirm how redeem the offer....the process is painful because I have to explain the situation again and again why I was offered free shipping to begin with.
So, finally the day comes and I'm ready to re-order everything that wasn't delivered to me in the first place and the way to redeem free shipping was to contact Ikea chat and tell them that I'm ready at checkout. The process takes over 30 minutes....There's all sorts of technical issues and the chat support rage quits from the chat....So...I need again get a new ticket to checkout and redeem my free shipping offer again.......I have no idea why people like Ikea so much. It's been an absolute hassle trying to shop with them...

Never delivered my order but sent a delivery confirmation.

Called numerous times, for two days. No answer, No call backs. No response to email/ delivery feedback survey.

Website chat, redirects to auto-messages with IKEA Business team phone number.

Website Autoblocked my review, which was my attempt to be contacted.

Bank can't start a dispute for 15 business days.

How do you just not delivery furniture.. and claim it was.

A few months ago, I purchased the Vangsta table, which consists of two boxes. However, about a month ago, after moving into a new apartment and starting to unpack and assemble my belongings, I discovered that I only have box 1—the tabletop—but box 2 is missing.

I reached out to the Ikea Richmond and Ikea Coquitlam locations for assistance. At the Richmond location, I was told that they do not have the replacement parts in stock and was advised to visit the Coquitlam store. However, when I went to the Coquitlam location, they informed me that it had been more than three months since the purchase, I just came three days late, so they could not help.

Additionally, I contacted the online customer service center for assistance, but after spending over half an hour communicating with them, I was directed back to the store. At the store, I was told to contact the online support center again, and eventually, I was advised to call customer support by phone. It feels like I am being sent in circles.

I have spent money on this table and would really like to be able to use it. I asked if it was possible to purchase box 2 separately or obtain the missing parts, but I was told that currently, no such option is available. The only suggestion given was to periodically check the clearance section for the table. They also mentioned that I could simply buy a new table if this option didn’t work for me.

However, I have already purchased this table, and it seems like the money has gone to waste. Ikea 365 seems like a typo. It is Ikea 14. And at the end we figure out that legs part numbers that i get from the store is just means nothing. Just useless numbers . IKEA just playing with me.

Tried multiple times to get a competent kitchen planning session. I got an appointment with a "planner" who I had a difficult time communicating with (English as a second language) and who left me with a poorly designed kitchen (gaps between cabinets, no hood for the stove...). I made multiple attempts to schedule another, and it was one screw-up after another: given the incorrect time, no planner showing up at appointment, etc. The last attempt, they scheduled me an appointment but didn't send me the link. When I called 45 minutes ahead of the appointment to get the link, they told me that they couldn't send me the link and they couldn't get me in touch with the planner.
If this is how they handle the planning, I hate to think what kinds of problems I would see down the line with actually building my kitchen. No thanks, there are other options-- I'm going elsewhere to build my kitchen.

Leurs services de livraison au Québec sont pitoyables ! On vous annonce une date puis en cours de journée on vous notifie que la livraison est impossible et reportée au jours suivant. J'attends 3 commandes je contacte le service client pour confirmer la date de livraison. On m'annonce que la première commande non livrée sera livrée le lendemain avec celle déjà prévu ce jour.... Sauf que sur le site du livreur la deuxième commande est reportée de samedi à mercredi.... On vous facture des sommes conséquentes pour des livraisons de meubles (déjà que de nombreux meubles ne sont pas disponibles à la livraison alors on fait des compromis) et les délais ne sont pas tenu.... Dernière fois Ikea Canada... Le service est tellement meilleur en Europe.

Where to start. Order placed on 08/25. After numerous hours on the phone we are on the 5th version of the order. Still has not been delivered. There is no senior management to deal with. Customer service staff are left to try and explain the incompetence. Constantly requested to review quality of service without improvement. Very frustrated...

Entire experience with online shopping from IKEA has been extremely disappointing and frustrating, reflecting a serious lack of respect for customers' time and money. Based on my experience, I would advise against relying on chat for delivery issues—it's better to call IKEA directly. Despite the repeated promises and reassurances that my delivery was on its way, I waited, and no one showed up. I don’t understand how such promises can be made without any certainty.
We purchased furniture from IKEA online. Unfortunately, the delivery did not arrive at the designated time, and we were not informed of any cancellation or delay. I reached out via chat and was told that the delivery was not completed, and there was no prior notification. I don’t believe it’s the customer’s responsibility to track down their order.

The representative in chat rescheduled the delivery, but again, no one showed up. This happened two more times, and despite the repeated inconvenience, no one apologized. I had to reach out via chat two more times, and each time, I was given assurances and a new delivery time, but nothing happened.

This review is mostly for the online purchases. I have mostly had good experiences in the store.

I put in an online order for the first time which was expected to be delivered on Aug 30 2024 between 9 am and 9pm. They also stated you will be contacted when they start picking the order but that never happened. When the 9 pm deadline had passed I logged in to see what was going on. It appears that they had not started picking the order until 7 pm on Aug 30. It is now Sept 4th and the parcel is finally scheduled to be delivered today. Due to the extended delay I was forced to buy some of the items elsewhere.

From now on I will be doing in store purchases. Sure they move items around all the time making them hard to find but its still far faster than ordering online.

Ikea never has stock! It is so frustrating to try to buy what you want.

Bought child's dresser from Ikea and clicked link for their installer Taskrabbit. Item installed and functioned for a while. After their 30 day limit for installation complaints the dresser drawers did not open properly. Upon removal of drawers it appears Taskrabbit's installation was negligent. Both Taskrabbit and Ikea take no responsibility for their own negligence after 30 days even though defect was not noticed within that period

Do not try to return anything unless you have a couple of days to wait. Very slow service very poor procedures

My wife and I bought a new bed w/ a new mattress when we got married 10 years ago, we noticed now a bulge on one side of the mattress, so we called IKEA’a customer service, they sent us to the department that takes care of warranties. After giving them all they asked for and also finally finding the original receipt, they came back saying that it wasn’t covered because they found a small stain of which had nothing to do with the bulge on the side of the mattress. We don’t have any kids and we never spilled any water on the mattress at all. We were both very disappointed about this and apparently the mattress has 25 year warranty

I had a 13 month old table that screws were falling out of. After numerous back and forths with IKEA, way more than i should have had to have, the net result was this - i was asking for 6 screws..here was the net result of their answer. "If you want screws that you installed, no problem, we will send them right over. If you want the screws that we installed (which were the ones falling out), you are one month too late for our warranty so you are on your own." Seriously....i had 3 different customer service people tell me that.....FK you Ikea.