Product quality does not match the prices and the sizing is off on the website. Convenient, since they only offer store credit. Deceptive business practices. You can find better products elsewhere.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Hvis du kommer fra Danmark kan du trygt handle med iHeartRaves! Produkterne er af høj kvalitet og som vist på billederne… dog skal du væbne dig med tålmodighed for der går mellem 8-15 dage for lever... Zobacz więcej
I LOVE Emma!! I paid for expedited shipping because I have a rave event I’m going to Wednesday night and my shirts are supposed to be here Wednesday and I wanted to 10000% confirm they would be and sh... Zobacz więcej
I am very surprised and satisfied with their customer service. One of the items I ordered was out of stock. They had reached out to offer a variety of solutions. They even sent a follow up email when... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles.
Dane kontaktowe
240 S. Loara Street, 92802, Anaheim, Stany Zjednoczone
- +1 844 447 5509
- support@iheartraves.com
- iheartraves.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 40% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fantastic raves clothes
Fantastic raves clothes, definitely the best place to go to prepare for EDC.
The pricing is fair and the quality is…
The pricing is fair and the quality is pretty good. They carry all sizes and many styles allowing you to wear just pasties to fully covered. This is much better than other rave sites I have been to.
Walked into the store was at first so…
Walked into the store was at first so overwhelmed by the huge amount of everything this store stocked, was immediately greeted by an overly enthusiastic employee that was more than ready to help me with everything I needed and was very extremely informative with all my questions.. 15/10 would recommend to anyone with any festival needs come here!!!
This store is fantastic
This store is fantastic! They have everything you would ever need for your edm and techno music shows. All the outfits, cool stuff for the guys cute stuff for the girls. I love it
This store was soo amazing
This store was soo amazing ! They had all the right clothes for my festival😋😋 best prices and outfits , thank you Iheartraves!!!
I ordered my outfit two weeks ago and…
I ordered my outfit two weeks ago and it says it was delivered 5 days ago at my mailbox when it was NOT. I need my order before Friday and they won’t help me either. I emailed and just get responses with articles or saying they are looking into it or asking me to rate them. They won’t even respond to me asking for a refund.
Potentially filtering review of their products
I bought a marabou skirt twice and it curled up weirdly making it look unlike the picture. I have attempted to post a 3 star review for the product multiple times, but it has yet to post (it has been about 3 weeks and the product is still at 5 stars). I have checked the reviews to see if anyone else is experiencing this problem and if they have possible solutions, but noticed a recent 5 star review was posted. It feels like this website is filtering the reviews to make certain products better than they are considering this is a persistent issue. I have also contacted them about this issue, but was told it would be forwarded to the right department and am still waiting to see results.
They have the best outfits
They have the best outfits for all the raves I attend. Their selection has gotten a lot better over the years. Highly recommended!!
6 ungenügend
Sehr schlecht. Bloß hier nichts kaufen. Versteckte Kosten von 33,90 EUR Zoll und Gebühren für die Zusendung nach Deutschland. Keine Erstattung der Rücksendung erhalten. Mehrfach angeschrieben. Jedesmal antwortet ein anderer auf die Mail, aber keiner weiß angeblich Bescheid. Man wird hingehalten und verarscht, obwohl ich auch jede E-Mail in Englisch geschrieben habe. Reine Zeitverschwendung. Niemals wieder. Bitte nichts bestellen. Die positiven Bewertung sind falsch wie diese Firma. Keine positive Bewertung ist wahr. Alles getürkt. Lasst die Finger davon.
Very bad. Just don't buy anything here. Hidden costs of 33.90 EUR customs and fees for sending to Germany. No refund will be received. Written multiple times. Each time someone replies to the mail, but no one is supposed to know. You are held back and scorned, even though I have written every email in English. Pure waste of time. Never again. Please do not order anything. The positive rating is wrong as this company. No positive rating is true. Everything tussled. Get your fingers crossed.
AVOID, IT'S A SCAM! THEY DIDN'T DELIVER AND WON'T ISSUE A REFUND!
Absolutely horrible, I still I can't believe it. We placed an order and paid extra for fast shipping. Two weeks later, the order hadn't arrived and nobody had contacted us. I wrote them an email to ask what had happened, and they said they won't be able to deliver it and won't refund the shipping costs! As a 'one-time exception' they offered a return for the items (not the delivery costs) in the form of 'gift vouchers'. This company is horrible, this is probably illegal and if you want my advice, avoid having anything to do with them!
horrible policies and customer service
I have ordered from I heart raves for the past two years but never again. There store policies and customer service is an absolute joke. If you have to return a package or your package gets sent back, they will only give you store credit. On top of that they will not honor any deals you had when you made the original purchase. To get your store credit the item has to go back to them and then you have to wait for store credit so you can purchase the items again. Do not order here unless you want a nightmare to exchange or return items. Think twice before buying anything from I heart raves!!
Absolutely love the products but horrible...
Absolutely love love the products but the customer service is very lacking in the policies are a joke!!!
First off I’ve been ordering from I heart raves For over three years now and never have I had to return or exchange anything !!! So I had no idea that they don’t even do exchanges.They only do returns for store credit!!!( if you want to just return it without a store credit they charge you to do so ). So not only do you have to send your item back,then wait for them to get that item,then wait to place another purchase for your item (with the store credit they give you) and wait for it to come in the mail. they make you pay full price or whatever price it is the second time you have to purchase it so if you got a deal on it the first time you don’t get the deal again!!! (also they offered to give me 15% but looked back and the item is still more than I originally paid for it, even with the discount). Like what age do we live in now where you don’t process returns on an all online website is this a joke! So pretty much don’t order here and less you are very sure that you want these items and that they are in your size and you know that they’re going to fit no matter what,because you can’t exchange or you’ll loose money!!! Stupidest S*** I’ve ever seen!
Horrible
Horrible! Do yourself a favor and shop elsewhere. The same problem has happened to me both times I have shopped here. They allow me to purchase an item that is no longer in stock (items say available in the size I chose), wait for almost a week to tell me that the item isn’t in stock, yet ships the rest of the order without confirming with me if I would like the rest of the items still or not. I purchased an outfit, without the pants I did not want the top. They tell me pretty much tough luck, I have to wait for the package to come to me, another week, then have to send it back and process it, another week, then wait for a refund. Don’t waste your time with this mediocre store! :/
Very breathable
The mask care very fast. Packaged very well. The fabric is a soft very breathable fabric. Perfect for concerts!
Ordered a few things now from this…
Ordered a few things now from this website. I've gotten my items usually within 2-3 which is super fast! The quality of everything is pretty nice as well and super comfortable. Can't wait to rock em' at Forest!
Don’t buy, they’ll only send half of what you ordered
I bought a pair of reflective chaps and a mesh 2 piece to go with the chaps, I received my 2 piece no problem, but I ordered them together, so when I received one product and not the other I immediately called iheartraves customer service. The lady on the phone assured me the items were still on there way and had shipped separately even though I told her the tracking number stated both items were shipped together. A couple weeks pass and I see no sign of my chaps in the mail. I call the customer service team again and repeat exactly what I had told the first woman I spoke with. This new woman tells me they have record that I received both the items in the mail a month ago on the same day I called the first time! I was in such shock, I asked if she could just send me the chaps because I desperately still wanted them and she says she can, but then she checks and they’re completely out of stock! Now I have half of an outfit that was completely overpriced anyway and I only ordered because I was anticipating owning the chaps. The customer service team was not willing to help nor seemed apologetic for the mix up. I felt like they did not care about my business, only about getting my almost $50 for a product that was never shipped.
I would give 0 stars if it was an…
I would give 0 stars if it was an option, I ordered 2 tank tops, I was sent t shirts , I called customer service they said they would re ship...ok but then they sent me t shirts again not only that but 2 with the identical print this time. So they screwed up my order worse the 2nd time. Do not buy from this company obviously they have no clue on what they are doing
Will never order from this site again
Of the 5 things I ordered, 1 thing didn't fit properly. I don't own a printer so it was a HUGE ordeal to get the return label printed. When I talked to the first person about returns, no one mentioned I wouldn't be getting the full amount back. I paid $18.95 originally for said pants and received $13.56 back. Apparently, if you want all your money back, you need to rip a giant hole in them and say they sent you a defective item. All in all, I paid to have the stuff shipped, then I paid to ship it back, just to get shorted money. I just would have had them altered had I known they were going to rip me off.
LOVE the products, HATE the service
Look, I love iHeartRaves clothing. As a frequent festival goer, I can say that their clothes are a staple and pretty good quality for the price. I own a lot of their apparel and haven't had any issues with the products.
HOWEVER, their customer service really needs some work. I tried to exchange two items because the sizing was off, but they never sent me a confirmation. When I tried checking in, the lady told me it was because I never sent my items in. But they're supposed to send me a confirmation and a shipping label first!! Then I just asked for a refund instead of an exchange because the sizes I wanted had sold out. She said they'd process in 3-5 days. It's been a month and I still never got my refund or any other word from their service reps.
If you're just ordering with no rush and you know for sure the sizing will work, this place is fine. Their clothes are cute and prices are fair. However, beware if you need any special assistance (i.e. sizing exchange, faster shipping, refunds, etc.) ......
Honestly don't know where to begin
Honestly don't know where to begin. After a 20 thread email and multiple phone calls of my 2 orders never being received and another 1 order of paying extra for Express overnight shipping and not receiving it until a week later...there was really no help by calling, emailing andchatting with customer support. They offered store credit but why would I ever want to buy from a site where its inconsistency and ignored messages are to the point of just regurgitated CRs. I was initially told I'd get a refund and then was told no, but would reship, however these items are now out of stock and I no longer needed them because I bought them for a festival. This issue got escalated to Gabby the manager, but I still never received any response or answers when I called her during business hours. Complete mess.
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