Hyundai Motor America Recenzje 

I have been a loyal Hyundai customer for years and currently own 3. One just had the engine issue that has been going on with the 2014's. I had the car towed to the Lakewood Ranch location and am extremely upset by their service. No communication and would not respond to messages or provide me with information. This car is for my daughter and grandchild that has health issues and is truly a hardship to be without. When I finally got in touch with them I was told corporate denied the repairs due to extreme neglect, which is absolutely a lie! Not once when bringing the car in for service/oil changes did the mechanic say there was an issue! No oil light ever came on nor have I had any prior issues. I was directed to Hyundai customer care but given the wrong phone number and then was ignored my request for a reference number. I have since called customer care and asked for the report submitted to corporate that was used in the decision making and was denied. They said that Hyundai Motors made those decisions but I was not allowed to speak to someone there. Customer care representative just read off a script and that was all that could be offered. How can they not provide me with that report? They said it is owned by Hyundai?! My next step according to Hyundai customer care is to go through the BBB. I am a single grandmother working full time and my daughter needs a car to take her baby to the doctors every Wednesday, so yeah, like I have time to go through that process. I believe that's what they are counting on to get out of replacing the faulty engine. I will be selling my other 2 Hyundai's asap. I am no longer a loyal customer. Please be very cautious buying a Hyundai! The dealership and corporate are terrible and do not care about their loyal customers at all! And to top it off, they replaced my mothers engine in her 2014 just 6 months ago due to the same default in their engines, but will not do mine. I think they have fixed their quota and are trying anything to get out of replace more. They must be tapped out and customers be damned.

I recently leased a Hyundai Tucson 2023 with high expectations of a reliable and enjoyable driving experience. However, my journey with this vehicle and Hyundai's customer support has been nothing short of a nightmare.

After just 4,000 miles, I received an alarming alert that there was no engine oil in my brand-new Tucson. Worried about potential damage, I promptly took the car to my local Hyundai dealership. To my astonishment, they did little more than add oil and send me on my way, offering a bewildering excuse that the car may have come from the company with no oil—an unacceptable explanation for such a significant issue.

My troubles escalated when, after an additional 3,000 miles, the engine warning light reappeared with the same alert. Returning to the dealership, I was informed that little could be done beyond adding more oil and contacting Hyundai on my behalf, initiating a consumption process.

Three weeks passed without updates or progress, prompting me to contact Hyundai support directly. Shockingly, I discovered that no process had been initiated on my behalf, forcing me to open a ticket and obtain a case number myself.

My efforts to resolve the issue hit further roadblocks when dealing with the assigned case manager, who proved unhelpful and unable to provide meaningful assistance.

In the midst of this ordeal, I had to use my vehicle for a vital trip from Quincy, MA, to Albany, NY. The journey was marred by the strong smell of burning oil from my car. In Albany, I sought help from a Hyundai dealer, only to be refused due to their busy schedule, offering an appointment 40 days in the future.

Desperate and with no alternatives, I contacted Hyundai support yet again, only to receive the same unhelpful advice—leave my car at the uncooperative dealership for 40 days.

Left with no choice, I sent my family with a rental car while I slowly drove my problematic Hyundai back to Quincy, a stressful and frustrating experience that highlighted the car's dangerous condition.

Communication with the case manager continued to be ineffective. Promises of escalation and resolutions fell by the wayside, leaving me deeply dissatisfied with Hyundai's product quality and customer support.

I am left pondering whether this is how Hyundai chooses to treat loyal customers. If this experience reflects the company's values and commitment to customer satisfaction, I am inclined to explore alternatives, like Kia, with whom I have enjoyed a trouble-free five-year relationship.

I implore Hyundai to take immediate action to rectify these issues and provide a satisfactory resolution. The way this situation has been handled thus far is far from acceptable.

Sincerely,

zdalbaker

Motor died on a new car under warranty. The dealer says it is common and will take 6 months to fix (because they have so many issues) but said that I should rent a car and Hyundai will reimburse. The dealer has my car, Hyundai of America is not responding - I am out several 000's in rental. They do not respond to BBB complaints. I am so lucky that the car was still under warranty + they had a class action because of problems with engines so make sure that you don't give up even if your car is not under warranty. Anyhow, crapy quality, useless customer service. I'll get a Toyota next.

UPDATE - Nov 16- 2023- I finally was reimbursed for my rental expenses and raised my review from a 1 star to a 2 stars. In great part because of the dedication of a support rep (Pamela). It is unfortunate that I had to spend so much time for such a simple matter. Is the Hyundai strategy to make it so hard that most don’t fight for their warranty? Anyhow. Don’t give up if you are in the same situation. My filing with the better business bureau and sending a letter to start a small claim court process had the desired (yet slow) result.

I leased a car through Fox Hyundai using Hyundai Motor Finance. Due to a horrible storm I had a tree fall on me while driving. My lease was totaled my insurance paid off the car and sent in all the paperwork. The check cleared, and I am still be financially harassed by Hyundai motor finance. They have not officially taken care of the issue and are still asking me for my monthly payments. I can’t sign a new car as I already have a car loan out, thanks to Hyundai. All I want is them to finalize my lease payoff. Fox Hyundai says this has nothing to do with them but it’s Hyundai motor finance. I understand, but you USE them to finance your vehicles! Help your costumer out. I am at a loss and can’t recommend Hyundai due to the horrible costumer service with motor finance. I wish the dealership could somehow figure this out with me and I would not have to leave reviews and go to the news. I am a 27 year old with no car now because motor finance can’t get it together. Thanks Hyundai for making me struggle more in this economy!

Called SouthPoint Hyundai in Austin, TX on 9/18/23 because the horn on my 2022 Santa Fe isn’t working. The female service rep said I could have an appointment in January of 2024-only 4 months from now! She cited “lots of people moving here”, “supply shortage from the pandemic” yada, yada, yada. Checked local Honda and Mazda dealers to fix same issue. 1 to 3 week wait. Their competitors seem to have overcome the same issues, So what’s Hyundai’s problem? Mismanagement would be my guess. They’re happy to sell you the car, they just can’t service it in any reasonable time frame.

So far so good !! That means even though it’s going on two weeks , my friends, petty sure Honda corporation is going to make it right they’ve already taken some steps to make things right, 😊 we will see tomorrow if they stand by their promises, Devon a couple other people have been very kind to me as of today which would make it September 15 as I thought they keep saying they have to do this and get a superior approval so here it is I am a foster mother bought a vehicle from Honda 18,000 that was gone They sold me a bad car. I got evidence I got paperwork. I’ve got everything and I said to them since you guys were working with me, I’ll wait off and reporting anything. Let’s get this fixed get me an a rental get me a new car do what I have to do well today same thing I have to come out of pocket for a rental and they’re still trying to find out what they’re gonna do so I’m gonna tell you guys I am myself going to report it to the fraud department Honda and I am going to report it to my bank because my bank knows what’s going on so as far as a Beautiful report, you know they don’t care they don’t care I don’t have the money to do what they want me to do but I’m sure making a payment on my car. Have a nice still make a payment. They sold me a junk car. I can prove it from the time I bought it and there was two recalls on it they never did it now in Corpus Christi get out it. Yeah that was a month ago I called him every day. Nothing ,

I can't leave a no star review so I have to select one. Our 2018 Tucson has gone through 3 motors, the 3rd one the car didn't even make it out of the shop. We do the maintenance on the vehicle and there is no reason for a vehicle to go through this many motors. We filed a claim with HMA for a buyback or settlement and was denied. They refused to give us a reason for the denial or tell us what the requirements are which is very suspicious to me. I'm going to guess no claims get approved if our car didn't meet their requirements, that they are just there to waste our time and give false hope.

I have owned a 2007 Santa Fe, 2009 Genesis, 2018 Genesis, 2020 Veloster and a 2023 Santa Fe Calligraphy. Hyundai service has never been great but it is at an all time low. How many manufacturers would offer free maintenance then suggest you take your new vehicle to an independent garage for the first oil change because they don’t have an appointment for the foreseeable future? How good is a 10yr/100,000 mile warranty if you can’t get the vehicle looked at? Acura, Lexus, and Infinity all have separate dealerships and service departments. Not Genesis. Toyota’s service looks like Rolls Royce compared to Hyundai/ Genesis.

Its unfortunate I have to write this after loyalty to Hyundai, they do not take responsibility for their products and are not loyal to their customers. I have been dealing with oil consumption since 2022 and currently still going back and fort, and they continue to deny anything is wrong, my 2019 sonata is burning 2 quarts of oil, they diminished test by saying it is only burning 1 quart which to them is normal so repairs were denied even after Napleton Hyundai advised it is burning too much oil, talked to one adviser who had test redone, after the 3rd test, the new adviser told me that they didn't have approval to do test again, this is because the last test showed it is burning even more oil. After reading everyone else issues I know now Hyundai sell lemon cars and will not take responsibility are stand behind their products. The BBB is not evening displaying complaints including mines against Hyundai. this is a WARNING, FOR YOUR SAKE DO NOT PURCHASE ANY CAR FROM THIS COMPANY YOU WILL REGRET IT. A group lawsuit against their warranty policy and process should be started.

Worst car company ever, so many people over their heads paying for cars with bad engines that Hyundai won't take care of. I hope you go out of business!!!! I hope the federal government comes after you.

I should have read the reviews before buying a 2020 Kona SEL. Search for Hyundai complementary maintenance. Find the link to a PDF file. I think everyone should read it.
I was told that my first HCM was mileage based only. Stevens Point automotive center talked Hyundai into giving the service to me based on months. How generous?
I spent months finally getting a supervisor to email me words that convinced my dealer to give the second service based on months. How kind?
My third service I was told I had to pay for myself because I was 1 to 5 days late, depending on who I spoke with. I finally paid for just the oil change and found out when I got home it wasn't even the full synthetic like all previous services. I paid for a tire rotation when I got home. See terms, section 6 of the PDF. EACH service? A supervisor acknowledged I am right. I'm now being ignored over $$45.64.
UPDATE: I received a debit card that covers my expenses on 9/16/23.

We have had 2 new cars purchased brand new from this corporation and we will never again by another one. Customer service sucks they treat people like crap you lied to when you buy the car and then purchase an extended warranty that covers not a damn thing we bought a 2017 Hyundai Tucson our 2 oil change the kid cross threaded the drain plug blew our engine up they replaced it not with the new engine with a remanufactured engine so they said they should have gave us a new car but that was off the table no matter what but hey they threw in heated seats. that literally burned two holes in the back of the seat. Must’ve got them from Amazon Wow so around 68k miles down the road. This thing is consuming oil all 4 quarts between oil change the oil change they put us on four or five oil consumption test combustion cleanung yada yada yada and still was consuming oil after that still would not replace our engine mind you we are still under the hundred thousand mile manufacturing warranty and a $3500 purchased extended warranty and they still will not Effn cover us. The Hyundai corporation only cares about your money that’s it. They don’t give a damn about the customer. They proved that with the way they treated us we have documentation of every oil change from the time we bought the car till now we also have two years worth of voice recordings from different dealerships stating different things telling us just to let the engine blow up which we could not do that because we would’ve had no transportation and we tried to be responsible still won’t honor their hundred thousand mile warranty with my car. They will not honor the extended warranty with my car which shouldn’t even come in to play because we are still under 100,000 miles but whatever, I would not ever purchase a vehicle from this company they will not take care of you. They will not honor their warranty and plus if they don’t deem manufacture defect, it doesn’t get covered anyway unless you purchase that extended warranty, so I would be very cautious when dealing with this company , we had to get a lawyer for them to fix our catalytic converter that was clogged up due to all the oil that it consumed. I think they should give us our $3500 extended warranty money back. You can keep your car I don’t give flyin damn anymore. I just would like to be refunded my money from my extended warranty that they never honored in the first place I’m telling you guys this isnt a made up story. This is the truth we have dealt with this for 2 1/2 years now it’s been a nightmare for six months. It sat in my driveway making payments on it along with insurance they just don’t care even if they are to fix your engine. They are so far behind with all these engines. They are replacing you’re talking maybe a year or so before you get your car back , if Hyundai would like to reach out to my wife, Amber Watson, or myself chris watson, you should know who we are. We have called you plenty of times and I honestly feel you should give us our money back for the extended warranty at minimum for the hell you have put us through never again. Will we NEVER purchase a Hyundai AGAIN

Being a service member overseas my Hyundai Tucson engine blew up and it was still under warranty. After the local Hyundai dealership determined it was a manufacturer defect I submitted a claim but it was denied numerous times because I wasn’t in the US. I am on us official military orders. I sold the piece of junk for parts after two years of back and forth with these jokers. I will NEVER buy or recommend Hyundai EVER again.

On March I bought a used Hyundai Santa Fe. When I purchased it I looked up recalls and noted there was one for the front valve cover gasket leaking onto the alternator and causing the alternator to fail and that the car had been looked at in Nov 2015. A month later I took the cover off the engine to change the oil and found oil down the front of the engine and leaking onto the alternator. I called Hyundai to find out if that repair would fall under the service campaign and was told that yes, if the dealership determined it was the same front valve cover leak, it would be a covered repair. I then called to confirm it two more times, once before making an appointment to have it looked at and then again the day I took it in to the dealership. Both times i was told the exact same thing, yes, if the dealership confirms its the same valve cover leak, it will be a covered repair. The dealership did confirm it was the exact same leak from the service campaign. But then Hyundai said, sorry, but we will not cover the repair. I even had a case manager call me and say she reviewed the case and it didnt matter if it was the same leak from the service campaign, they would not cover the repair. I asked her if she would accept that kind of treatment, being told THREE times they would then when the dealership confirms the information, being told sorry, no we wont. and she said she would not, but still, we aren't going to cover the repair. So, they wouldn't accept the same customer service they give? There's your problem. This is my second Hyundai Santa Fe I've purchased, and you can be certain it will be the last Hyundai vehicle I ever purchase.

I bought a used 2017 Hyundai Santa Fe sport . It had 17,000 miles . I paid more than it’s worth because of chip shortage . But just in case I bought extra power train warranty coverage even though I might have still been covered under the 10 year / 100,000 mile coverage . The car was using more and more oil weekly finally they did an oil consumption test in 6/2/23 which is supposed to be drive 1,000 miles and they check the oil level . The car only made it 800 miles and started stalling so now it’s been in the shop since 6/16/23 and I’m waiting in line for an engine replacement . Stressful part is Hyundai dealer has no loner cars because they are replacing so many engines so now I have to pay weekly anywhere from 500-600 for rental cars and they just told me they reimburse only up to $40/day . Crazy !!! It’s not my fault the engine went at 70,000 miles . Their customer service sucks and I will never buy another Hyundai product again

Hyundai tucson hybrid blue 2022
KM8JBCA18NU018555
Case: 21563314
Case Manager: Dayan
Ext: 53058

My case began on 12/06/2023 and to date it has not been resolved. For one reason or another, only excuses and no solutions. I am very sorry for the decision that you have forced me to make but my desertion by the HYUNDAI company is enormous. For this reason, after having bought two vehicles of this brand, I can only comment that I will not recommend or buy another car from this company. For your attention, thank you very much.

Where do I begin with this horrible company, so I own my 2017 Hyundai Tucson forever? Nonstop problems with this vehicle, my engine blew up on the highway then on July 6th, 2023 my Hyundai was broken into, stolen, and damaged due to the anti-theft issue. I went to the Hyundai dealership in Janesville, Wisconsin all the people are rude and disrespectful and had me waiting lying saying my car was safe to drive when a noise was coming from the tire. I will never get another Hyundai in my lifetime. They owe me 4,255 worth of money for the damages on my car and my insurance went up because this unprofessional company.

Horrible customer support! Karen is a very unprofessional lady that works for this giant company she should be fired immediately due to her lack of knowledge, integrity and professionalism. I left her many voicemails and she never returned back to me knowing that my car was in an emergency situation. I don’t recommend this company to no one.

Hyundai Motor America converted its dealerships into franchises owned by private stockholders who abuse their customers, especially in their Service Department. In particular, Kendall Hyundai and Doral Hyundai in Miami are incompetent and abusive. After 12 months of trying to make them honor my Veloster warranty on the transmission and turbo system, they have not. So, I will have to use other recourses.

I have a 2016 Santa fe with oil consumption problem. They won't fix my car. I escalated it to the executive complaint dept
And all they do is five me rhetoric. Hyundai does not care about their consumer.