Hyundai Motor America Recenzje 

The paint has started peeling off my 2017 Hyundai Elantra, January of this year. I went to the Hyundai Collision center Jan 15th in Saint Petersburg where they took pictures and wrote an estimate and sent it to the Crown Hyundai Services to submit to warranty. This information was supposed to be sent to warranty as a claim. 3 months later and several calls to get an update and no one had the decency to return my calls. I left multiple messages for Ryan Murray the Services Manager as that’s who the Collision Center said to reach out to as he was supposed to send the information to warranty. My husband goes in there IN APRIL and they just say it’s out of warranty. Really?! Not sure if anything was even ever submitted!! Why wouldn’t you call your customer back, you have no issue taking their money! I then submitted a claim through the corporate since the dealership wasn’t any help. After multiple conversations with the case manager she wanted me to drive to another dealership to see if they could help. I said no I’m doing that since the other dealership is almost 40 minutes away she suggested going back to the dealership I went to initially to see if they would cover part of the cost. I advised I have already done that, I have gone there multiple times! After the runaround and pretending like they were going to assist I get an email saying “based on that evaluation, we are
not able to assist the issue with the paint even as a result of a defect in materials or workmanship. Specifically,
it appears that the condition did not arise during the applicable manufacturer's limited warranty period.” Hyundai needs to take care of this issue, it didn’t start happening until January. DO NOT BUY a Hyundai and if you have any manufacturing issues don’t expect any sort of help from them.

Copied and paste my history since the purchase of used car from hyundai dealership,

Update May 02, 2024: Never again will I buy a used car from a Hyundai dealership. The vehicle again has been a hyundai shop since mid Dec2023. Even after this dealership replaced the engine with a USED unknown miles, it still fails after a few months driving. For protection I have purchased the Hyundai warrantee, recommended by the dealership. The corporate Hyundai warranteee is giving us a hard time.
This is the biggest mistake I have ever done, buying a used vehicle from this hyundai. It has been nothing but problems. Even after believing I will be put on ease by purchasing the hyundai warranty, just to realize they are a bigger problem. I just hope they do the right thing, but I doubt it. They want to tear it down with the intent to bill me if they determine it's not manufactured defect, again the engine that was installed is a used unknown miles by the hyundai dealership itself. The worst transaction vehicle purchase I have ever done!!!!
Respectfully,
Retired Disable Veteran
Luis
Xxxxxxxxxxxxxxxxxxx

First of all.. my review that I had submitted around 6 weeks ago was removed. It was very detailed and to the point.

Let me add a little bio about myself: I am retired military that has suffered a stroke in the beginning of this year, had npt recovered fully and been dealing with what seems to be deception.

Do your research.. there is an active class action lawsuit. Some of the used vehicles has known engine issues. I been sold a used 2015 hyundai veloster with 83,303 miles on it. A little over 3 months after purchased engine light comes on, tic sound, loss of power and it consumed the oil.
Just to find out that these cars and many others had the same issue. I took the vehicle back to have the engine replaced due to safety recalls as described in class action and the motor Vehicle agency. Corporate refused to honor the repairs based on maintenance history not conducted during 10k-23k miles. I purchased the vehicle with a little over 83k miles on it and it breaks down 6k miles later. Corporate states that the dealership should replace the engine based on their inhouse contract and the dealership refused to honor it. I had reported it to the State attorney general office and spoken with traffic safety administration. They looked at the history of the vehicle and based that all safety recall was up to date on the vehicle that the vehicle met the criteria and that hyundai will make up any excuse not to honor the repairs, mind you their excuse was maintenance neglect during 10k-23k miles and just to remind you, Out this dealership with 83k miles. The next agency i will report to FTC, because I question if they knew that this vehicle was not going to meet corporate standard for engine replacement due to maintenance neglect during 10k-23k.. i also wonder if they knew about the oil consumption and neglected to reveal it. I will advice the administration not to remove this review.. and copied it and took an img for the record.
Do your research..a whole list of hyundai vehicles are listed in the class action lawsuit.

The paint is chipping off in very big chunks. No wrecks, dings or fender benders involved.

Apparently there's a paint warranty extension but that only extended to 2018. We have a 2019 but didn't encounter the problem until 2024.

So I call the warranty line and am told I may be eligible for a 'good will' service. I wait 4 weeks for my appointment at the local dealer from whom we bought the car. The dealership (Jeff Wyler) says its out of warranty and they don't do good will work and the Hyundai corporate has done this before. Corporate doesn't want to pay so they give you the runaround and a misleading sense that something might come of this process.

I'll make it my mission in life to give bad reviews everywhere possible - personal, online, BBB. We can't afford the paint job (quoted at 3-4k) before the car is even paid off. So its going to turn into a beater and a running example of why NOT TO BUY HYUNDAI. Fortunately for the dealership, they are going to be bundled into this 'goodwill' experience.

I buy cars to last a long time. This is pathetic.

Where to begin? Well I deliberately sought out a place to leave this review which I typically would not do, and noting that this review will be lost in the sea of 1 star reviews I wish I had seen prior to purchasing my Hyundai Elantra! In any event I purchased a 2015 Hyundai Elantra Push button Start with a manual transmission, and it was my first auto loan and was charged outrageously at 10.9% interest on top of a $14,000 sticker! In any event It was economical fuel wise which allows me to see my daughter who moved to an adjacent State, which is still an 8 hour round trip but doable with decent fuel economy! That was until about 7 months ago, where I had someone try to steal the vehicle they drove it up on a high curb, and broke the front drivers side fog light! Im assuming the amature didn’t know that in order to reverse the vehicle they had to push the button and shift it back towards the First position! Now most people would say calm your insurance and they will take care of it, except it was at this time that my insurance on the vehicle went from roughly $120 a month to $345 a month as a 40 yr old single male driver owning two vehicles. I was not exactly sure if it was an increase due to starting my new business or what had occurred to make my rates spike! I later came to find out that it was due to the high susceptibility of theft for Hyundai and Kia models! There has since been a judge who has approved a settlement for owners of these vehicles, however, my vehicle is NOT included in the class of vehicles that are covered under the settlement and therefore I’m not entitled to any settlement! My insurance company I won’t name names but lets just say they think im in good hands, while I just see their hands in my pockets at every turn! And Because of the stigma surrounding this vehicle model they are the only game in town because I’m grandfathered in as I had the vehicle insured before all this nonsense became known! But I make no misconception that they could drop me for any reason or no reason at all! And where my 6 month contract insurance premium is $1,909.00 for the Hyundai alone, I received a letter from the bank that provided the loan for which I am still $9,000 or so away from paying off said loan, that my insurance companies decision to raise my premium was one thing, but when they also decided midway through the policy period to arbitrarily raise my deductible from $600 to $2000 it was $1,000 higher than the loan would allow by about $1000! Which means that it will likely be adjusted back to about $1000, and my premium on this vehicle will in kind be raised yet again! And this for a vehicle that has not now run for some 8 months, because after the amature tried to steal the car it ran intermittently and it required a jump, on several occasions, so I assumed battery or the like! Then one day I was making a uturn a block from home and the vehicle died on me, i mean the whole dash went black and nothing! No jump worked, nothing would get it to turn over! So my brother pulled me into the lot of my apartment building and there it has sat while I have attempted to source the issue! I have placed a new starter, new battery, neither work, learned that the likely culprit which explains the complete shut down of the vehicle was the key Fob Batteries had died! I went to the Hyundai dealership and replaced one which brought a little life back to the vehicle, and it almost started the first time and then simply stopped! I get a sort of crank no start ! Looking online I see all manner of problems with solutions that don’t fit my push button manual transmission vehicle! Such as reprogramming a smart key following battery replacement! And I’m kind of under the gun because my apartment is threatening to tow the vehicle which I won’t be able to get out of impound due to an unprecedented lack of snow here in Minneapolis this season, and I still owe 9k ,Couple with crushing fuel prices and inflation, insurance that nearly tripled for this vehicle, plus the repairs and parts to get this vehicle operational, I’m beyond spread thin! I call the two Hyundai dealerships one was so uninterested blatantly rude. I called the other last Friday very friendly, helpful, understanding, said to replace the battery $245 which I did that day, without success. Now it’s Monday, and I call and I’m told there is no place in my vehicle to place a smart key for reset in my model vehicle. I’m told that I will have to pay to get it towed in! Likely another $250 And that to diagnose the issue will be $180 per hour, which basically Hyundai can say 1 or 10 or 100 hours how do I know? I’m on the verge of homelessness, I haven’t had steady work in nearly 4 months, I sunk everything I’ve made into trying to get this vehicle to run, thinking use it for DoorDash to stay afloat! Hyundai not only takes zero responsibility but smells blood in the water, and comes hungry!

I have had 2 Hyundais and I liked both the one I have now had the recall motor replacement which they replaced at no cost but the rental car I had to get for the 21 days I waited because no loaner cars available cost me 1400.00 and they will only give me 750.00 back on that I think they should have payed the full amount if they had I would have given 5 stars

I don’t recommend to buy hyundai vehicles as their vehicle is not good and not worth for money and their customer care is best of the worst.

I purchased hyundai Tucson 2023 model (limited edition) but I regret for my purchase. Most of the features(smart key, switching audio between calls and radio, very inaccurate estimated fuel range) gives hard time and even their app don’t have option to raise case. Need to goto chat and figure out for support case submission.after all these we end up with unable to submit the case scenario(after filling form in 2 screens, it says unable to submit your request please try again)

The paint on our 2018 white elantra started peeling for the second time. Hyundai admitted there were issues with paint on this year and model car. Hyundai still refused to assist on the cost of repainting it. They will Not stand behind their product. Don't buy Hyundai.

My husband purchased a 2013 Hyundai Santa Fe. It’s been maybe 4 years now. Had problems with it about a year after purchase with recalls. He has been taking it back and forth to Hyundai dealer. They said they changed several parts as well as the engine. Either they lied about the engine being changed or the one they put in was worst then the first one. Problem after problem. Of course by the time the replacement engine really started burning the oil and he noticed. Of course the warranty was expired. I have called every Hyundai company I was told to contact with no results. Called the BBB they said because at the time it was a pending class action about you guessed it the oil consumption. Took it back to the dealer and was told we would have to pay for the engine and get reimbursed. Why should we have to do that when Hyundai is very aware of the bad engines they put in. I have been trying to get a phone number for corporate office and all the consumer service people claim they don’t have a direct number to corporate. So I guess I’ll have to write a letter. This is horrible. We will never buy another Hyundai. I’m worried about something happening with mine. I bought a 2015 right before my husband got his. These are not our first Hyundai vehicles. So loyalty means nothing to them.

Don't ever buy a Hyundai. I bought a 2017 Hyundai Elantra and paid outright for it in 2019. The paint started peeling off the roof within a year. I made numerous attempts to get Winner Hyundai to do something but was given the run around. I contacted Hyundai Corporate who tried to assist me. I'm still waiting to have it painted because Hyundai wants me to pay for 25% which is unacceptable. They knew about the paint issue before they sold the vehicle to me and never disclosed the issue. Yesterday, my engine light came on and I went to my mechanic to see what the issue was and he informed me that he couldn't tell because it needed a software update. WOW!! I go to Winner Hyundai and I'm told sorry we can't get you in until the end of March. I wish I would have gotten the girls name because she was rude. I can't express my disappointment enough. I just want to warn anyone thinking of buying a Hyundai vehicle NOT TO. Go buy a Honda, Toyota, Nissan or Mazda, they actually care about the customers.

Hyundai sent me a notice of a recall campaign on my Santa Fe indicating that a leaking valve cover gasket could leak oil into the alternator causing it to fail. Well, the notice came after the alternator had already failed, and I had replaced it at my expense ($650). Upon getting the notice of the recall campaign, I took the car to the local Hyundai dealer, and they verified that the gasket was leaking oil into the alternator. Hyundai has a provision to reimburse the customer for such repairs, but refused to do so in my case because the I replaced the alternator more than 60 days before the gasket was replaced by the dealer.

No amount of pleading with Hyundai could get them to reimburse the cost because of this arbitrary 60 day limit. The bottom line is that Hyundai had a design problem that caused alternators to fail, and they used a "made up" rule to avoid making it right. That's terrible treatment of a loyal customer. They don't stand behind their vehicles. You can expect the same kind of treatment if you buy a Hyundai.

Hyundai sold me a car with a faulty engine that requires a weekly oil change, and millions of others. I have visited Hyundai countless times in an attempt to have the dealership inspect the faulty engine that my vehicle has. Unfortunately, my concerns were ignored and brushed off and I was told to have other repairs instead. I continued to go to the dealership and complain and finally after an oil change, I returned to the dealership a week later because my car ran out of oil after just one week, and I was told by a service employee at that dealership that they can see how the engine is over consuming oil and advised me to let me engine BLOW up so that Hyundai can replace it, otherwise they were not going to because they don't want to spend the money. I was outraged! I have gone to multiple mechanics who have confirmed that I have a faulty engine and that there is a recall on it. I have called multiple times in an attempt to speak with a manager, recently I was told there were no other options except for me to pay for or fix an engine that I did not damage. I am now considering on hiring an attorney and filing the proper paperwork that is needed or getting a NHTSA inspector. I have spent THOUSANDS just on oil changes. I have to get an oil changed every 10 days because my car runs out of oil after a week! It makes it a lot more difficult and infuriating that Hyundai have ignored my claims and refused to help unless I spend more money. It is very disappointing that I am not being heard or helped unless I take legal action. The amount of money I have spent on this vehicle plus the oil changes is really a shame. They are selling cars to people under the impression that it is a good vehicle but that is a lie and millions of others would agree.

Buyer beware. Hyundai has white paint peeling issue. Car has been peeling for months. Many models, many future years not corrected. Dealerships know. For 3 months dealer has been working in good faith to get resolved with Hyundai. Reps have same script, different rep or different day we can only go with what warranty department warrants. Consider you being luck 85% of car can be painted. you owe added 15%. Consider yourself lucky! Car out of warranty and this is good faith offer. We Calculated average trade keeping a car is 3 years, most would be out of warranty coast saving to Hyundai if they do not have to cover painting car. Low miles on car, maintained, runs great, paint only started to chip off after 36,000 miles. We are considered lucky it did not start earlier!. So it will only cost about $800.00 of our money to get the whole car painted correctly because Hyundai does not care to much about servicing an issue they have known for years. Not corrected on other models on social media, public broadcasted on a local TV station to show car issue with big chunks of paint chipping of car. Do will uncover much of this issue across the country. no recall. No more even sharing the small cost to split difference on making the complete job painted correctly. Still going on with no further warranty consideration to dealer so we can get car painted correctly. Should be 1005. Some have been given that satisfaction.

Awful customer service! No help getting my car repaired under my warranty! No help and incompetent people!! They will not assist me getting me in a dealshiper to get my horn repaired and told me to wait until March! Newer car, no reason why I have this issue in the first place!

They really stepped their game up especially in the recent years. It is not something hard to imagine because the technology floor overall has been on the rise across the automobiles and motor companies industry, and they are following the trend.

the new generation Sonata's are a really smooth ride and they have very good interior, technologically advanced. all the cars are about practicality and budget friendliness. They are affordable relative to so many other brands and they don't lack too much if you put them in a "versus" They provide good warranty programs too in so many countries as I have heard

I submitted the requested paperwork for the Hyundai E2 settlement twice. Once when I initially filed my claims for reimbursement and again when they claimed that they had not received the document. While I lost thousands of dollars in value for the vehicle and hundreds of dollars on diagnostics, ride share, and towing, I was awarded $0.00 as they refused to verify the documentation submitted and denied receiving it.

My Elantra was about to be robbed , the insurance company paid me 184$ only and 1000$ is the deductible amount I’ve to pay it from my pocket.
The insurance companies won’t offer me any low price quotes for Elantra !!
And some companies refused to insured my car ! 😒

Hyundai USA saying we will settle this down for the owners but after court decision on September and September now finished October November and 2023 for no news from them .

Don’t buy Hyundai I’m really disappointed of them

Moreover the authorized dealerships want to keep the car for 3 month in average to get it fixed before upgrading the security system without offering me another car for my daily use !!

Run away from Hyundai guys
NP: I'm experiencing this in the USA

The most untrustworthy company out there. Not only did I work for Hyundai as a car salesman and sold new vehicles… after I sold several new vehicles for the company, they supposedly gave dealership rewards to sales people. They charged me and sent me a tax form that I had to pay the taxes on for the money yet never release the money to me… that’s just the icing on the cake. Also purchased a vehicle from Hyundai while working for the dealership. I paid the accountant full and they never took it off my credit, and it still shows as an open auto loan two years later. This is prohibited me from getting credit and auto loans. It’s not hurting my credit, but they refused to remove it as it shows I still have an outstanding balance of over $15,000 on a car that was paid off by another dealership years past. Avoid this company, or spent countless hours on the phone and even the Audi dealership where I bought a 2023 Audi from even tried contacting them after they paid my vehicle off. This company is the most dishonest reputable company I’ve ever heard of. They have no representatives in the United States that are willing to listen. I’ve made countless phone calls for both the money they texted me and never paid me, as well as the total balance. They never took off my credit.

I am thrilled and sincerely grateful to Hyundai Motor America for their incredible gesture on my first anniversary as a Hyundai owner! Receiving the beautifully designed anniversary card was an unexpected and delightful surprise. As a first-time Hyundai owner, this thoughtful act made me feel like a truly valued customer. The highlight for me was the unique white seed paper, crafted into a lovely heart shape. It was such a charming and eco-friendly gift that I immediately planted it in a cute pot on my windowsill. I can't wait to see the flowers bloom!

This kind gesture from Hyundai Motor America has deepened my appreciation for them. Owning a Hyundai has been a fantastic experience, but this personal touch has added a whole new dimension to my journey with them. It's not just about having a car that I enjoy driving; it's also about feeling a connection and loyalty to the brand and the people behind this excellent automobile. Their attention to customer experience is truly commendable!

Hyundia took a radio graphic that I purchased , I liked it , and it stood out the day I purchased it , it was then stolen from me in some update after I purchased it , thats what i bought it served no nessacary function it was a graphic design is all and it was my property once I bought it , Hyundia refused to address their theft , refused to reinstall it with multiple calls and written requests and demands ,Hyindia could care less that that is was I purchased not the generic thing they replaced it with and basically told me tough, get lost , I like the vehicle but I like 100% of what my money purchased not the lesser percentage they believe they can force me to accept as mine , when it is just plain not what I bought , Hyundia Motor company Stole what I purchased and it's unacceptable, egregious , criminal and so tacky they'll never be off the hook for being thieves ...Shameful Horrible Company is what Hyundia Motors is....

**Legal Complaint**

**To whom it may concern:**

**From:** Liliana de la Caridad
**Address:** 18180 NW. 68 Ave
HIALEAH FL 33015 United States
**Phone:** [(786) 210-4364]

**Date:** November 8 , 2023

**Subject:** Complaint regarding lack of Hyundai roadside assistance service

I hereby bring to your attention a complaint regarding the lack of Hyundai roadside assistance service.

On November 8, 2023, my Hyundai Santa Fe vehicle, purchased last February from Rick Case Hyundai in Weston, Florida, experienced a tire puncture on the highway. Since the vehicle does not come with a spare tire and I am a single woman, I was forced to rely on Hyundai roadside assistance.

After calling the corresponding telephone number, at approximately 4:15 pm, I was assigned a case number (73173131) and was informed that the service was on its way and would arrive within 20 to 30 minutes. However, after several calls and over 4 hours of waiting, the service had still not arrived.

Finally, after a 4-hour wait, I was informed that they would send Triple AAA service. However, the Triple AAA service did not arrive either.

In total, I was stranded on the highway for over 6 hours, at night, alone, and unable to reach my workplace. Additionally, my sick mother was waiting for me to be able to receive her injection.

This situation caused me great frustration and stress. I lost a day of work, and my mother had to wait longer than necessary to receive her injection, posing a risk to her health.

Finally, around 11:00 pm, I was able to resolve the issue myself with the help of someone I was able to reach out to, who kindly repaired the tire for me, with the corresponding payment, of course.

Therefore, I consider the Hyundai roadside assistance service to be deficient and not meeting the promised standards. As a result, I request compensation for the damages and losses incurred.

**Requests:**

* Hyundai Motors to apologize for the lack of roadside assistance service.
* Hyundai Motors to compensate me for the damages and losses incurred, including lost wages, the stress caused, and the vehicle repair expenses.

**Sincerely,**
[Liliana de la Caridad Fagoaga]