Hyundai Motor America Recenzje 

Horrible. Representative on initial call listened attentively, wrote down all my complaints about my new car purchase with broken parts, no help from dealership. Rep told me everything sounded quite valid and in need for attention, that she would get back to me. Next call with same rep said they cannot assist since I purchased car from a third party Hyundai dealership and said I need to go to a local Hyundai place. Said she would email those locations. Never recieved email, contacted her and was told she never said she would provide that info.
So inaddition to a horrible purchase experience, I continue to have no one from Hyundai to assist me. How can they sell me a new car that had broken parts 3 days later that needed immediate repair. I will continue my quest until they step up and do something!

Hyundai did not honor a TSB or warranty for my 2020 Hyundai Venue. The transmission totally failed at 95000 miles. I've lost all faith in the car and the larger brand itself. Thanks for nothing Hyundai.

Hyundai does not honor its warranty unless you hire a lawyer and then wants to hide its malfeasance with non-disclosure agreements. This company is shady and should be shut down.

Hyundai Warranty Nightmare – Beware of Their Tactics to Deny Valid Claims

I own a 2013 Hyundai Veloster with only 144,000 miles on it. Recently, the engine developed a serious issue — the bearings failed. I brought the vehicle to a Hyundai dealership, where they removed the valve cover and confirmed internal engine damage.

At first, Hyundai requested just one year of oil change receipts. I went to the shop where I always have my oil changed, got the receipts, and provided them to the dealership, who then submitted them to Hyundai.

A few days later, Hyundai asked for more information, saying the receipts needed mileage listed. I got detailed receipts from my shop with mileage included and took them back to the dealership. Before I even made it home (less than an hour), I got a call saying the receipts were rejected again — this time because they didn’t have my VIN number on them.

Once again, I returned to the shop, had the VIN added, and delivered the updated receipts. A few days later, the dealership called to say my warranty claim was denied — despite giving them exactly what they asked for. The reason? Alleged "excessive abuse" and “lack of maintenance records,” even though I provided everything Hyundai had requested.

Out of options, I filed a complaint through the Better Business Bureau and entered into arbitration as part of the Hyundai class action lawsuit for engine failure — a known issue with the 1.6L engines. But even there, I was denied again. This time the arbitrator cited a “9-year gap in maintenance records.” This was the first time a 10-year history was brought up — Hyundai never asked for that initially. It felt like they moved the goalposts to avoid responsibility.

I'm now left with a paid-off vehicle and a blown engine, with no support or resolution from Hyundai. It’s frustrating, disheartening, and frankly unethical. Despite following all of Hyundai’s requests and proving regular oil changes, they used vague language and shifting requirements to avoid honoring their warranty.

This situation makes it clear to me: Hyundai cannot be trusted to stand behind their vehicles or support their customers when it matters most. I would strongly advise anyone thinking of purchasing a Hyundai to think twice, especially if you care about long-term support and accountability.

We had the misfortune of buying one of the Hyundai Sonatas that had the theft problem with the engine immobilizer defect.
There was no remedy available for quite a long time, so we decided to protect our investment by purchasing a car alarm. Finally, a year or so later, Hyundai came out with a software update. The problem is that we'd already spent the money and could not use the update since our alarm was incompatible.
We requested a refund for our car alarm but they refused to help us - even though it was their defect at fault. Our car would have been vulnerable to theft for over a year prior to the update had we not gotten our own protection.
Hyundai is a company we will never buy another car from again. We had bought a number of Hyundai vehicles in the past, but NEVER AGAIN.

Hyundia Customer care after 5 phone calls and an escalation which could not be escalated any further (I guess she owns the company?). All I got was " I am sorry but you will need to contact the dealer" or Bluelink or basically anyone but them. They did nothing to try to assist. Also note you can only escalate once per case so use it wisely - after the first one (which was also not helpful) you just have to accept whatever they say. I will not be recommending or buying any more Hyundia's! Absolutely disgraceful customer service.

I couldn’t be more disappointed in Hyundai who has been a life long brand in my family for almost 35 years. We just simply want Hyundai to intervene with the dealership who is selling their brand new vehicles and has gotten our paperwork incorrect. The paperwork they have submitted Hyundai and Hyundai motor financing is not correct and I do not see why Hyundai America cannot intervene to ask the dealership to do what they are supposed to for a customer that has bought their brand of car. This is clearly not the Hyundai America that I was used to dealing with for the last 35 years. I could not be more disappointed or disgusted over the whole situation. Considering what I am now going through after 35 years I will never buy another Hyundai. I will never recommend another Hyundai and I would highly suggest anyone to steer clear from Hyundai. Not that they make a bad car but if you have any kind of problem on the back end, I cannot confidently tell you that it is going to be resolved in a professional manner or in one that shows any inclination of appreciation, especially for a customer that has bought a brand new 2025 vehicle.

Absolutely horrible experience buying a brand new Hyundai Elantra Hybrid SEL Sport. From almost every new Elantra having a misaligned hood to the dealership messing up my paperwork because they had to exchange the 1st damaged vehicle we bought. Hyundai America refuses to intervene and help make the situation right. I would simply like them to call the dealership and ask them to correct the paperwork but they deny help every time. I have been purchasing Hyundai’s since the 90’s and have has only good things to say about the company but I have lost all faith in the brand a really wish I had went with Honda or Toyota sad thing is despite the hood misaligned we actually love the car but the hate of our experience far exceeds how much we enjoy the car.

My husbands Ionic 6 has been at the service department at red mc combs in san Antonio, tx for a month. They don't know when his car will be ready to be taken home. He is leasing his car. After two years the car has a battery issue. The car dealership will not loan him a car. Hyundai will not pay for my husband to rent a car.
Very bad service from the car dealership and Hyundai. 😡😡😡😡😡😡!!!!! Still at the car dealership waiting for the car to be repaired.

I would rate with negative stars if available. My Feb 2023 Hyundai Sante Fe Calligraphy has been out of service and in the shop since March 13...3 months...going from one "repair" tp the next as Hyundai corporate piece-meals a fix. Customer Service department as well as Gary Rome Hyundai are horrificly disappointing in absolve themselves of any responsibility for this.

Customer service is JUST AWFUL!
AVOID.

Problem with EV, and customer service just could not help. The car has SAFETY ISSUES, that an OS upgrade might fix. They eventually told me to Google Hyundai tech support and contact them.

Hyundai tech support first told me I needed a USB drive exactly 64GB, but their evidence said the opposite. Then, they claimed my OS was too old to upgrade, eventhough it was the version before the current one. Then, they said it was an issue for the Hardware team, but did not pass me on to them.

A few months of owning this junk and it’s still not safe. Thinking to take the hit and just sell it.

Horrible customer service. Absolutely impossible to get the blue link service transferred over and actually use it. Massive regret purchasing one of their vehicles and I will absolutely never do it again. Rude reps on the phone when you try to call

Hyundai USA is very much aware of a defect in a specific engine type. Instead of recalling the affected vehicles, they ignored the problem until the US government forced them to extend the warranty on potentially affected vehicles. FYI, it isn't just Hyundai vehicles, it also affects some Kia vehicles. The problem is so major, the typical 10 year, 100k mile warranty they're famous for, has been extended to the full life of the vehicle for this particular issue. It doesn't matter how many owners, how old, or the mileage if you own one of these cars and this particular problem occurs.

The real trouble happens if you have this issue and you go to Hyundai service. Many vehicles offer up little or no symptoms or warning, they just out of nowhere throw a rod or one day they just don't start. No check engine light, NOTHING. I am fortunate that the engine started knocking. We took the car elsewhere to have it looked at and they've seen this problem before, many times. They sent us to a Hyundai service location. We were told that this location gets on average 15 or more cars in for this problem every month! We were informed that since the vehicle still runs and doesn't have a check engine light, Hyundai will refuse to cover the engine replacement which is what the warranty requires. To avoid a $16000+ engine replacement on a car worth less than half that, we just need to keep driving it around until the check engine light comes on or the car throws a rod and the engine seizes! THIS SHOULD BE A FEDERALLY MANDATED RECALL, NOT A WARRANTY ISSUE. I will never drive or trust Hyundai or Kia again!

I paid off my car on March 15th with Hyundai Motor Finance and been waiting on my title. I been told so many stories on where it was sent to instead of me, the lienholder and owner of car. Sometimes the stories change in two 2 hours after I check to see where they say they sent it, and that turns out to be not true. Don't finance with them at all costs unless you want piss poor service. Still waiting as of April 8th

Poor car and aftersales support. Numerous faults since purchasing a brand new ioniq5.
Avoid buying the cars and going to this branch for fault checks.

Had to wait 2 months backlog for a diagnostics of a faulty grill on a car (ioniq5) under 5 year warranty.
We have no idea if issue has resolved but have evidence from AA report it did exist.
Arrived at the branch only to be told they will take prepayment and charge the costs to us despite having full proof of the issue and reporting the issue back in Feb.

Asked to speak to a manager and was refused

Title: Extremely Disappointed – Hyundai Refused to Honor Repurchase Offer & Ignored Lemon Law

I am beyond frustrated and disappointed with Hyundai Motor Corporation. I purchased a used 2012 Hyundai Sonata in 2017, and almost immediately, I started experiencing serious engine issues. My car would stall in the middle of the freeway, losing power completely, putting my life and my child’s life in danger. I took it in for multiple repairs, yet the problem was never fixed. Eventually, the car became completely undriveable, forcing me to turn it in at the dealership and take on the burden of purchasing another vehicle—something I was financially unprepared for.

In December 2021, Hyundai offered to repurchase my vehicle, acknowledging the issues I had faced. At the time, I was missing some paperwork, but they never gave me a deadline or expiration date for submission. I was also going through an extremely difficult period in my life, escaping an abusive relationship, which delayed my ability to complete the process.

Now that I have all the documents ready and have reached back out, Hyundai refuses to honor their offer, claiming I "ran out of time"—even though no deadline was ever mentioned in the original offer. To make matters worse, I recently found out that my car actually qualified under Lemon Law, meaning Hyundai was likely legally obligated to repurchase it, but they never informed me of this.

Under Lemon Law, I have four years from the date I discovered my car qualified as a lemon to take legal action, which means I am still well within my rights to pursue this case. Hyundai's attempt to deny my claim and ignore their legal responsibilities is completely unacceptable.

This experience has been absolutely horrible. Not only did Hyundai fail to fix my car, but they also strung me along with a repurchase offer only to revoke it with no valid reason. I am now stuck with the financial burden of another car payment that should never have been necessary in the first place.

Hyundai needs to take responsibility for their defective vehicles and stand by the offers they make to their customers. I will be exploring legal options to fight this, but I strongly urge others to think twice before trusting Hyundai with their business. This is NOT how a company should treat its customers!

Same issue with brakes came back again I took my truck many times to the dealer and no body cares

I would NEVER buy a Hyundai again. My husband and I purchased a 2020 Pallisade and absolutely love the vehicle. However, it has been very EXPENSIVE. For a vehicle with an alleged excellent warranty, we have spent over $5300 on it. Be very careful about which dealership you chose for service. Also, be aware that there are not many dealerships. When we purchased the car, we had a dealership about 10 minutes away. They performed the maintenance without issue. Everything was very smooth and routine. After we moved, the closest dealership is 30 minutes away as long as you avoid rush hour traffic. Since then, here is always add on work “recommended” with routine maintenance, with the suggestion that the warranty will be voided if you don’t do the maintenance. My husband and I have purchased many new cars with warranties and we have never experienced such terrible coverage.
Do not have service performed at Antwerpen Hyundai in Columbia / Clarksburg

I advise you to look elsewhere if you are ever in the market to buy a new vehicle. Hyundai Motor Company sold me a hyundai Sante fe with a faulty motor with known issues and would not repair or even meet me halfway on the motor repair. Instead of owning their poor product they claimed that I didn't do proper maintenance. I did submit proof of proper maintenance. And i was under the 100k mile warranty. They still refused to make it right. I will never buy another car from hyundai or any affiliates ever again and I will assure no one in my circle of friends or family does either. Shame on you for ripping me off.

While I love the vehicles, the loyal lease end program and inspection are a total mess. I'm on my 6th Hyundai and as a loyal lease member they are trying to get me for $250 which I don't feel is correct for wear and use -- for a vehicle returned under mileage. The customer service is heartless on the phone. Horrible. I don't think I'll purchase again.