I am completely appalled by the lack of customer service. I returned my items weeks ago, and I received an explicit email confirmation from your team stating that my return and refund had been fully p... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Do not shop with this company! Bought a dress through Debenhams and returned it nearly 2 months ago. Royal Mail tracking shows it was received at their warehouse on 13th June and still no refund. I ha... Zobacz więcej
I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Zobacz więcej
Reakcja na opinię
So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.
Dane kontaktowe
London, Zjednoczone Królestwo
- +44 7961 938041
- orders@glrfashion.com
- hoxtongal.co.uk
2,7
Słaba
169 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 33% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The quality of the products is amazing…
The quality of the products is amazing however I couldn't find the right size for me -shame! Great customer service though, thank you HoxtonGal!
21 stycznia 2022
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Gokce, We are very glad that you were satisfied with our service. You can always ask for help from our Customer Experience Team to find the right size for yourself. Thank you for choosing us! :) - Hoxton Gal Team
Great experience all round
Great experience all round, loved the designs, quality and easy ordering & delivery of the clothes I bought. Will definitely be using again!
14 stycznia 2022
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Rebecca, Thanks so much! Happy future shopping! :) - Hoxton Gal Team
I absolutely love my Hoxtongal pieces
I absolutely love my Hoxtongal pieces, fit perfectly and delivery was superb! A great affordable brand with lots of fashionable items on offer xx
8 stycznia 2022
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Caroline, This is lovely to read! Thanks so much for taking the time to leave this review! -Hoxton Gal Team
Good products
I'm very happy with the purchase from this company, really like the design and quality.
5 stycznia 2022
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Aleksandra, thank you so much! We really do love to hear your feedback! <3 - Hoxton Gal Team
Great company!
Thank you for your excellent products and attentive customer service.
I love the flow of the shirt as it goes from office to casual dress easily.
5 stycznia 2022
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Yvonne, thank you for your lovely review! This is so nice to read! <3 - Hoxton Gal Team
Perfect quality with best price value
I haven't seen this quality for long time. The dress that I had has perfect fit. Also, I've emailed them about dress for other colours. I've received quick respond and i was very helpful act I had. Thanks Hoxton Team. Xx
5 stycznia 2022
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Bilge, thank you for taking the time to review! So pleased you love your dress! :) - Hoxton Gal Team
Very bad no any communication
Very bad no any communication, waiting for my order 12 days now, no any answer back to my email for last 4 days .if you search online no phone number or any other communication apart email which they stop responding .
Avoid
20 grudnia 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Elvira!
We are so sorry for your negative experience. Our orders are shipping from warehouse within 48 hours, but sometimes parcels may arrive late due to a slowdown in cargo services. We haven't found an order by this name, we would like to help you if you can send us an email. Please, send an e-mail to us that includes your full name&order number. Your satisfaction is highly important to us.
orders@glrfashion.com
Thanks, Hoxton Gal
Great quality, good service…
I am really pleased with this beautiful top. Fits really well, and the material feels and hangs really nice. Reasonably quick postage. Thanks.
30 listopada 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Semra, Thanks so much! Your feedback is so important to us! -Hoxton Gal Team
Amazing brand and great customer…
Amazing brand and great customer service!
30 listopada 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Natalie, Thanks so much! This is lovely to read! -Hoxton Gal Team
I really wouldn’t trust this brand
I really wouldn’t trust this brand.
Wouldn’t accept my return as apprently it was returned with makeup on… I don’t wear make up 🤔
I know we are all falling on hard times at the moment small businesses but to cheat customers out of returns with fake excuses is low.
Avoid unless you’re sure you’ll keep the item!
22 listopada 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Sinead,
As the Hoxton Gal team, we are recording all rejected refund requests. Your purchase made through SilkFred.com was returned to us with a stained and intense perfume smell. We do not take back stained products because we care about the health of our customer. If you contact with us via orders@glrfashion.com, we can share the picture of the product and also ship it back to you. Have a nice day!
Thanks
Hoxton Gal Team
Poor Quality, Poor Customer Service
Disappointed to say that I purchased a Hoxton Gal shirt dress and after wearing only once, both cuffs detached from the sleeves due to faulty stitching. I was advised that Hoxton Gal would not take any action as the item had been purchased 3 months ago.
Had I known that the lifespan of a Hoxton Gal garment, costing £45, is one wear only before it quite literally falls apart, I would not have purchased. Very poor quality and equally poor customer service.
25 października 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi,
The satisfaction of our customers is highly important to us. We are sorry for the negative experience you had. If you contact us via orders@glrfashion.com, we will be happy to help you.
Have a nice day,
Hoxton Gal Team
Great Customer Service
They were really nice throughout the whole process. Unfortunately I had to return my order bc I picked the wrong size 😿 they were genuinely very helpful though when wanted to return the item and they refunded my money even before I realized it.
10 sierpnia 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Nursen, Thanks so much! We are always here to help if you need us! -Hoxton Gal Team
Lovely styles and great fits
Lovely styles and great fits! Really happy with the quality and quick delivery service.
7 sierpnia 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Sevilay, This is lovely to read! Thanks so much for taking the time to leave this review! -Hoxton Gal Team
Great quality and customer service!
Have ordered from Hoxton Gal a few times now and have always been so pleased with quality and customer service! Very stylish
6 sierpnia 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Beste, This is nice! Your feedback is so important to us! -Hoxton Gal Team
I love hoxton gal
I love hoxton gal! Very good quality and excellent customer service. They have so many choices and prices are very reasonable. I’ll definitely shop again.
6 sierpnia 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Sevay, Thanks so much! Happy future shopping! -Hoxton Gal Team
Great quality and customer services
Great quality and customer services. I bought like 5 pieces and I’m in love with every single one of them. I also recommended it to all my friends and they are really pleased too. I’ll definitely shop again.
6 sierpnia 2021
Opinia niezależna
Odpowiedź od Hoxton Gal
Hi Nazli, This is great! Thank you for taking the time to leave a review! -Hoxton Gal Team
Good experience with customer services
Good experience with customer services. Paid via PayPal and for some reason my house number was missed off my details. Received an email from Hoxtongal and after my reply my item was immediately dispatched.
Trousers very comfortable.
4 sierpnia 2021
Odpowiedź od Hoxton Gal
Hi, Thanks so much! Your feedback is so important to us! -Hoxton Gal Team
Doświadczenie Trustpilot
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