Hoxton Gal Recenzje 

169
Wynik TrustScore: 2.5 na 5

2,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I am completely appalled by the lack of customer service. I returned my items weeks ago, and I received an explicit email confirmation from your team stating that my return and refund had been fully p... Zobacz więcej

Oceniono na 1 z 5

Do not shop with this company! Bought a dress through Debenhams and returned it nearly 2 months ago. Royal Mail tracking shows it was received at their warehouse on 13th June and still no refund. I ha... Zobacz więcej

Oceniono na 5 z 5

I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

169 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 33% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(169)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 36

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Amazing customer service

So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!

21 listopada 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Mrs Milne, Thank you for taking the time to leave a review. We are always here to help if you need us. Happy future shoppings! :) - Hoxton Gal Team

Oceniono na 5 z 5

I have got a dress from Hoxton gal and…

I have got a dress from Hoxton gal and that was fit me well and quality and delivery was Amazing Thank you so much .

13 listopada 2023
Opinia niezależna
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Odpowiedź od Hoxton Gal

Hi Gulay, Thanks so much! Your feedback is important to us! :) -Hoxton Gal Team

Oceniono na 5 z 5

Quality products and got support when needed

Gonna drop a quick message here. Bought two dresses as a gift to my girlfriend. They arrived earlier than I imagined and quickly got support when I asked them a question about the products. Thanks!!

6 listopada 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Berkay, We are so pleased you are happy with your purchase! Happy future shoppings! :) - Hoxton Gal Team

Oceniono na 3 z 5

Different style of clothes

I got same colour with same tag on top but different style. But just going on holidays no time to change

24 sierpnia 2023
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Hina, Thank you for taking the time to leave a review. We are so sorry to hear you are not 100% happy with your purchase! If you ever aren't happy with any items please drop us an email. We'd be more than happy to help you! Thanks - Hoxton Gal Team

Oceniono na 5 z 5

Perfect for Workwear

I was looking for loose but smart tops for work and came across this brand. My order came quickly and was exactly what I wanted. They are fantastic value for money and really good quality. The customer service has also been exceptional. Would happily recommend.

25 sierpnia 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Arlene, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team

Oceniono na 5 z 5

Great Service!

I have ordered many styles from Hoxton Gal and they are always perfectly described, true to size with delivery on time. Thank youuu! 😍😍

24 sierpnia 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Yeliz, Thank you so much for sharing your lovely review! Happy future shoppings! :) -Hoxton Gal Team

Oceniono na 5 z 5

Gorgeous dress!!!☺️ It arrived promptly…

Gorgeous dress!!!☺️ It arrived promptly and I had so many compliments when I wore it and it had a very flattering shape. Really happy.

28 sierpnia 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Seval, We are so pleased you are happy with your dress! Happy future shoppings! :) - Hoxton Gal Team

Oceniono na 5 z 5

Great customer service from Asli

Has to chase a refund having returned a dress and not receiving confirmation of return or refund. Asli dealt with my query and was super helpful and friendly.

24 sierpnia 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Phoebe, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team

Oceniono na 5 z 5

Great customer service

Had to chase my delivery, Asli was very helpful and kept me informed. The dresses finally arrived and I love them. Well made and reasonably priced

17 sierpnia 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Amanda, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Oceniono na 3 z 5

Little disappointed

Ordering and delivery was easy and prompt , however the style of shirt/blouse was incorrect and not as selected it was the same colour. Due to the fact i required for weekend no time to send back .

4 sierpnia 2023
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Judith, Please accept our apologies for this confusion. We are so sorry to hear this. Our CX team will get in touch with you asap. We are always here to help you. - Hoxton Gal Team

Oceniono na 1 z 5

Long delivery.

1. Site has no information about material item is made of.
2. Site gives wrong delivery information. Instead of 4 - 5 working days my delivery took 8 working days. I ordered my item on 25/06/2023 and recieved on 05/07/2023.
Instead of saying: "Please note that we cannot guarantee that you will receive the goods within such estimated delivery times." company should estimate delivery time as 7 - 8 working days.

24 czerwca 2023
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Olga,

We are so sorry to read you are disappointed. We can totally understand your frustration here. We ship all orders in 24hrs after they have been placed with 48hrs service of Royal Mail. 96% of the orders arrive in 2-3 business days, however, due to external reasons they might get delayed. Unfortunately, as we rely on external delivery companies, we can only indicate the estimated delivery times as a guideline.

For any queries about products, please feel free to reach out to our CX team via orders@glrfashion.com. We are always ready to help you with sizing, product info, shipping times, and more! Because your satisfaction is highly important to us.

Have a lovely day!

Thanks,
Hoxton Gal Team

Oceniono na 3 z 5

Good customer service.

Unfortunately I wasn’t sent the correct order. I ordered 3items 2 were correct and the 3rd wasn’t what I’d ordered and i was sent a duplicate of one of the other items in the order. The problem was resolved quickly and a refund was issued along with a free returns label for the incorrect item but sadly the missing item wasn’t available for the event I had purchased it for.

5 czerwca 2023
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Odpowiedź od Hoxton Gal

Hi Lucy, We are so sorry to read this. Please accept our apologies for this confusion. I can see that we have been in touch with you via email. Please let us know if you need a replacement for the missing item. We'd be happy to ship it asap. Because, your satisfaction is highly important to us! - Hoxton Gal Team

Oceniono na 5 z 5

My experience with the Hoxton gal’s customer service

My experience with the Hoxton gal’s customer services has been great. I am really pleased the way my query was dealt with by Asli. A great person who responded to me without any delay and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!

12 czerwca 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Rabia, This is brilliant to read, thank you for taking the time to leave a review. We will pass your feedback onto her! :) - Hoxton Gal Team

Oceniono na 1 z 5

No return label for items that were…

No return label for items that were full price but had discount code applied. I'll be returning both items just to make shipping cost worthwhile

20 kwietnia 2023
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Claire,

We are so sorry to hear this. Unfortunately our free return service is only valid for full price items. You can find our return policy here --> https://hoxtongal.co.uk/pages/returns-exchange

Please let us know if you'll need any other help. Your satisfaction is highly important to us!

Thanks,
Hoxton Gal Team

Oceniono na 5 z 5

Blouse

Great quality fab fit quick delivery love everything I've purchased

15 kwietnia 2023
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Karen, This is so nice to read! Thank you for choosing Hoxton Gal. Happy future shoppings! :) - Hoxton Gal Team

Oceniono na 5 z 5

Refund due re: return

Spoke with Asli, in customer service about a return I had made and not received a refund. Within 24 hours of sending an email Asli, responded and sorted it out. An excellent customer service agent.

3 kwietnia 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Sharon, Thank you for taking the time to leave a review. We are always here to help if you need us! :) - Hoxton Gal Team

Oceniono na 5 z 5

I had made a mistake returning goods…

I had made a mistake returning goods and contacted ‘Asli’ ( from customer care) who not only understood my situation but quickly, with care and compassion contacted the necessary department.
Thank you so much for making what for me was a dead end into a complete journey .

31 marca 2023
Opinia niezależna
Logo Hoxton Gal

Odpowiedź od Hoxton Gal

Hi Sheena, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team

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