I am completely appalled by the lack of customer service. I returned my items weeks ago, and I received an explicit email confirmation from your team stating that my return and refund had been fully p... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Do not shop with this company! Bought a dress through Debenhams and returned it nearly 2 months ago. Royal Mail tracking shows it was received at their warehouse on 13th June and still no refund. I ha... Zobacz więcej
I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Zobacz więcej
Reakcja na opinię
So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.
Dane kontaktowe
London, Zjednoczone Królestwo
- +44 7961 938041
- orders@glrfashion.com
- hoxtongal.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 33% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Amazing customer service
So happy with the Hoxton gal’s customer service, what a great experience after problems with another online company. I am really pleased the way my query was dealt with by Asli, who responded promptly and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!

Odpowiedź od Hoxton Gal
I have got a dress from Hoxton gal and…
I have got a dress from Hoxton gal and that was fit me well and quality and delivery was Amazing Thank you so much .

Odpowiedź od Hoxton Gal
Quality products and got support when needed
Gonna drop a quick message here. Bought two dresses as a gift to my girlfriend. They arrived earlier than I imagined and quickly got support when I asked them a question about the products. Thanks!!

Odpowiedź od Hoxton Gal
Different style of clothes
I got same colour with same tag on top but different style. But just going on holidays no time to change

Odpowiedź od Hoxton Gal
Perfect for Workwear
I was looking for loose but smart tops for work and came across this brand. My order came quickly and was exactly what I wanted. They are fantastic value for money and really good quality. The customer service has also been exceptional. Would happily recommend.

Odpowiedź od Hoxton Gal
Great Service!
I have ordered many styles from Hoxton Gal and they are always perfectly described, true to size with delivery on time. Thank youuu! 😍😍

Odpowiedź od Hoxton Gal
Gorgeous dress!!!☺️ It arrived promptly…
Gorgeous dress!!!☺️ It arrived promptly and I had so many compliments when I wore it and it had a very flattering shape. Really happy.

Odpowiedź od Hoxton Gal
Great customer service from Asli
Has to chase a refund having returned a dress and not receiving confirmation of return or refund. Asli dealt with my query and was super helpful and friendly.

Odpowiedź od Hoxton Gal
Great customer service
Had to chase my delivery, Asli was very helpful and kept me informed. The dresses finally arrived and I love them. Well made and reasonably priced

Odpowiedź od Hoxton Gal
Little disappointed
Ordering and delivery was easy and prompt , however the style of shirt/blouse was incorrect and not as selected it was the same colour. Due to the fact i required for weekend no time to send back .

Odpowiedź od Hoxton Gal
Long delivery.
1. Site has no information about material item is made of.
2. Site gives wrong delivery information. Instead of 4 - 5 working days my delivery took 8 working days. I ordered my item on 25/06/2023 and recieved on 05/07/2023.
Instead of saying: "Please note that we cannot guarantee that you will receive the goods within such estimated delivery times." company should estimate delivery time as 7 - 8 working days.

Odpowiedź od Hoxton Gal
A classic selection of clothing perfect…
A classic selection of clothing perfect for my FOH role.

Odpowiedź od Hoxton Gal
Good customer service.
Unfortunately I wasn’t sent the correct order. I ordered 3items 2 were correct and the 3rd wasn’t what I’d ordered and i was sent a duplicate of one of the other items in the order. The problem was resolved quickly and a refund was issued along with a free returns label for the incorrect item but sadly the missing item wasn’t available for the event I had purchased it for.

Odpowiedź od Hoxton Gal
My experience with the Hoxton gal’s customer service
My experience with the Hoxton gal’s customer services has been great. I am really pleased the way my query was dealt with by Asli. A great person who responded to me without any delay and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!

Odpowiedź od Hoxton Gal
No return label for items that were…
No return label for items that were full price but had discount code applied. I'll be returning both items just to make shipping cost worthwhile

Odpowiedź od Hoxton Gal

Odpowiedź od Hoxton Gal
Excellent service and staff very very…
Excellent service and staff very very helpful

Odpowiedź od Hoxton Gal
Refund due re: return
Spoke with Asli, in customer service about a return I had made and not received a refund. Within 24 hours of sending an email Asli, responded and sorted it out. An excellent customer service agent.

Odpowiedź od Hoxton Gal
I had made a mistake returning goods…
I had made a mistake returning goods and contacted ‘Asli’ ( from customer care) who not only understood my situation but quickly, with care and compassion contacted the necessary department.
Thank you so much for making what for me was a dead end into a complete journey .

Odpowiedź od Hoxton Gal
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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