Hootsuite Recenzje 

I had a fantastic experience with Hootsuite’s help desk, thanks to Adrian, who assisted me on May 14. He was incredibly helpful and resolved my issue quickly, which was such a relief. This experience really demonstrates that Hootsuite values its customers and prioritizes high-quality service. I’m thoroughly impressed with the consideration and efficiency of their support team. Highly recommend Hootsuite for anyone needing reliable and effective partner with strong customer support!

Update:
Finally got the £1281.60 refund from Hootsuite after my review.
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HOOTSUITE HAVE TAKEN £1281.60 FROM MY PAYPAL IN AN UNAUTHORISED TRANSACTION FOR A YEARLY SUBSCRIPTION THAT I DID NOT AGREE TO!!!!!!!! I HAVEN'T EVEN LOGGED INTO THIS SITE FOR A YEAR AFTER TRYING IT OUT FOR A FREE TRIAL!!!!!!

Hootsuite charged my card for an exorbitant rate that I never agreed to. I requested a refund the following day and they refused to refund me.

UPDATE: After some arm twisting, hootsuite customer service refunded me. It shouldn't have been more than one simple step (especially considering their lack of gaining explicit agreement for the price increase) but they did the right thing in the end which is most important.

I am incredibly frustrated with Hootsuite's customer service—or the lack thereof. All I wanted was information on upgrading my plan from one to three users, but their system is remarkably inefficient and user-unfriendly. Firstly, there is no direct line to speak with a real person; the only available option is a chatbot that proved utterly useless in addressing my concerns. When I attempted to escalate my issue by submitting a support request email, it went completely unanswered.

Moreover, the billing issues have only compounded my dissatisfaction. Having already paid for a one-user account last month, Hootsuite is now attempting to charge me for a full year's subscription for a three-user account anew. This feels like a blatant disregard for fair billing practices and customer loyalty.

If you're considering Hootsuite for your social media management needs, be wary of their customer support and billing systems.

4 out of 5 posts fail.
Several years later they've not fixed the same problems they always have had, let alone attempt to upgrade and integrate new features.
Cannot rely on the service to do the bare minimum

We used Hootsuite enterprise for a couple of years and were increasingly unhappy as the customer service was dismal. No replies for months, no resolutions, shocking all around. They were very aware of our dissatisfaction. We had said in previous feedback that we had no intention of renewing.

We didn't get a proper renewal notice and were shocked that when we cancelled our plan, we were told we were seven days too late and should have given a whopping two months notice. They're forcing us to pay for a year's worth of their services, $22,000 (!), despite the fact we've migrated away and hadn't been using it for several months already at this point. Trying to negotiate or discuss has been like hitting a brick wall.

Edit: There is no way to contact you through this platform and we've not been getting anywhere via email - please share a new address if you have it

I just cannot schedule posts and go about my day without worrying that something will not post in time. For weeks, scheduling to the Threads is constantly failing. I understand that the service is still in beta, but seems like Hootsuite don't know why posting fails every time

Hootsuite makes us so much more organised, saving us a ton of time in the process. The only downside is that it is quite pricey.

We used this platform for scheduling post on Facebook, Instagram and so on.
Works great.
We have also received great customer service when needed.

Buyer beware! Hootsuite won't let you schedule stories or tag users in carousel posts and constantly disconnects from social accounts. They won't issue refunds unless a request made within 30 days. So if you are unhappy with your services 6 months into your year-long plan you're on your own.

Buyer beware! First - an outdated, clunky interface. Did not support TikTok - one of the most important social media channels?! We moved on to a more flexible and modern option (Zoho Social). Secondly - we had an annual subscription. They require TWO MONTHS notice to cancel the NEXT years' service. The person who signed the agreement left and we were not aware of the terms. We confirmed to terminate the agreement with 54 days notice before the end of the year (instead of 60) and Hootsuite refused to release us for the following year from a service that e clearly did not use. I've never had an experience where a business is so predatory with their terms. But I guess you have to be when the product itself is a poor value. If a company has such little faith in the value of its product, why would you buy it?

EDIT: We have had many discussions with our billing rep about this and I assure you they don't care and won't do anything.

I used the trial service to test and see if their service will suite my needs.
Unfortunately it was not meeting my expectations, therefore I cancelled the trial.
Sadly, they decided to charge me out of nowhere for 1 month, setting up an automatic monthly renewal plan for £129[not including tax].

I raised a ticket to solve the issue, but with no solution. It seems like these sort of scams are completely allowed.
I would recommend to avoid at all cost.
Their service is probably worth £10 a month.

We like using Hootsuite for our basic marketing needs. However, they recently increased our monthly subscription rate from £21 to £129. This seems incredibly unfair and unreasonable. I don’t know any business to increase their monthly rates by this much (it’s over a 500% increase in price). Be careful joining. They’ll start with a low price model and then increase it excessively after a short time. I appreciate that costs rise, especially given inflation at the moment. But this increase is beyond acceptable. We don’t even use any of the new features they claim to be behind the price increase. They should keep a basic model for those that just need the platform for simple scheduled posts.

We are now on the hunt for a new platform and luckily there’s quite a few a

We thought it was a mistake at first, but having spoken to a customer service rep (no telephone line- only by email), it proved to be correct. Really rather shocking, and we now have a month to transfer over all our social media to a new platform.

Katastrophenservice! Ich würde jedem von dieser Software abraten. Auf keinem einzigen Kommunikationsweg wird dir hier geantwortet. Wenn du dein Vertrag kündigen willst wird er dementsprechend nicht bearbeitet und dein Vertrag läuft einfach unendlich weiter.
Ohne Anwalt wirst du dein Geld hier nicht mehr sehen.

The service is OK, sort of - but they keep having technical problems.

But the worst thing is their customer service, which is absolutely terrible. I've been trying to get an answer to a technical problem since November - it is now February. They just don't bother to reply.

EDIT: And yes, Alina was in contact briefly a few weeks ago, and has done absolutely nothing, and is now also refusing to reply to my emails. So Hootsuite, please don't try to make out that everything is fine. Solve the problem for me, instead of wasting time trying to make it seem like you're doing something when you are not!

2ND EDIT - Another month has passed and still nothing, except an email from someone on the Hootsuite Platform Team who explained that their technical support is (I quote) "practically non-existent". He did ask a few questions and implied that he would get back to me, but predictably enough, I haven't heard a thing.

3rd EDIT - Apologies for naming one of the Hootsuite employees in my previous post - that has been removed. Interesting that they have time to read and complain about Trustpilot reviews, but apparently are too busy to answer my question. Obviously they're more worried about appearing to give good service than actually giving it.

Do not sign up for Hootsuite!! It is a scam & the customer service is awful. My account has not been connected to my social media for years (because I switched my handles) so they can even see that my account was dormant and not being used. Every hootsuite report I have sent to me in my email says 0% for posts, followers and engagement which shows there has been no use and suddenly after 5+ years instead of charging me $119/year (the amount I agreed to when I signed up) I was charged $588/yr TWICE for the past two years! I did not catch this because I do my accounting for my business at the end of the year & they will not refund me my $1,176 for the past two years that I never agreed to! I would not complain if it was the $119 that I signed up with but an over $400 price increase that I didn't agree to is unacceptable. I just went in and canceled my account and my annual subscription that was set to renew in March was now $1,188 - an over $500 increase over last year and over $1,000 increase over what I initially agreed to when I signed up!!!!!! They keep raising the prices hoping you won't notice like me, scam, scam, scam, stay FAR away!!

This is a scam company. They charge your card in the trial period, even after you cancel and remove your credit card information. They still are charging me.

Initially I had a problem with a surprise billing related to an employee not cancelling before the trial period.
Although you’ll never get a live human, if you are patient and send emails that weirdly reply automatically that make you feel like you aren’t get him anywhere, they will resolve your problem. It just seems like it’s all AI or whatever, welcome to the future I guess.

So ein schlechtes Programm! Macht nur Probleme. Würde das nichtmal umsonst benutzen.