Hootsuite Recenzje 

What a sham of a company. No responce from hootsuite. After cancelling a year ago after not liking the app after trying it for a day or so, we left hootsuite. Today I have just been billed for over £1200 for an app!!! One I don’t use or even have installed. No one has responded to my emails. £1200!!! Shame on you.

Still the best one on the market. However, plans are slightly expensive, but if you want quality, you pay for it...

Payment of £1.3k taken from bank account with no warning and our account has been dormant.
I have escalated via PayPal to raise a merchant dispute after trying to speak directly with Hootsuite. After speaking with my bank I am now undertaking the painstaking painful process of cancelling my bank account and all outgoing payments due to the recurring payment set up on my account. If raising a dispute with PayPal ensure you activate your buyers protection instead of unauthorised transaction. Avoid at at all costs.

UPDATE 13/01/2024 - Still no update from Hootsuite

Despite higher fees, Hootsuite were attentive to the problem and helped to resolve it for us. We would consider going back now.

Charged twice within a month on the same account number. £561.60 in November, then Just a few days later £1,281.60. Of course, no support at the weekend.... Thats neary 2K for a service that cost just shy of £300 in 2020. Beyond dissapointed.

I’ll post an update, dependent on the outcome. But as of now, this review stands.

This was a helpful site for starting out as a social media manager for my organization, allowing me to aggregate all our accounts in one place and schedule all posts at one time. The automatic link shortener, Owly, was also a bonus. However, it was sometimes difficult to edit posts, some features were unavailable on Hootsuite that were accessible through the original platform (like Facebook Stories) and the recent news of a nearly doubling price increase has made my company decide that the benefits no longer outweigh the cost, and we will be cutting out a third party management system entirely and managing our social presence directly from the platforms.

The rate for our company went up 241.38% from when we first started using Hootsuite 4 year ago!

In response to the price increase we finally had to cancel our subscription.

I understand increasing our rate each year by a little bit, but this is too much of an increase.

Also make sure you 100% want to get Hootsuite as a service, it is almost impossible to get a REFUND once they have your money. The only way to talk to them is through CHAT, you can't call this company at xxx-xxx-xxxx number. Good luck getting help as their tech support will do EVERYTHING in their power to NOT give you a REFUND!

Cancelling or pausing their service is extremely difficult as their billing page is is not easy to use. For me it was even worse then trying to call my ISP about my phone plan bad.

I don't recommend using this company until they get their pricing model to be more competitive with others on the market, the company allows refunds & tech support allows you to call them.

Ideal for overseeing multiple social media accounts, with highly valuable analytics details.

Nevertheless, there are a few notable features absent in the scheduling aspect compared to other platforms. These include the inability to incorporate geotagging (location data), the inability to add tags directly to Instagram post images (rather than just in the caption), and the lack of a grid layout preview for scheduled Instagram posts. The latter is especially useful for planning multi-grid posts and assessing the overall layout and color scheme of the grid when posts are scheduled.

I subscribed for a trial and realized the feature i wanted wasn't here. I tried canceling and thats when the nightmare started. I tried finding how to cancel my plan but the button "manage my billing" wasn't working. It led to "page not working try later". I thought the website was down and tried the button "upgrade my plan" but it was working like a charm. How convenient. I tried for the next hour still nothing. I then reached out to support mentionning the associated email and confirmed my wish to subscribe. The support waited 2 hours to get back to me saying:

"Thank you for reaching out to Hootsuite. My name is ****** from E-commerce Support and I'll be happy to assist you today! May I have the email linked to the account, please?"

Seriously? I just litterally provided my associated email. And of course i had stepped out since no one was answering when I was logged in. So the chat conveniently said:

"It seems you might have stepped away. Please feel free to reply to this message in case you have further questions, we'll be glad to assist you with anything else you may need. Have an excellent day!".

Oh how convenient.

So basically your page to cancel my plan is down and your customer support doesnt answer when i wait patiently and then conveniently skipped the information they needed to cancel my plan.

So now i have a pending unresovled charge coming. I had to go to my paypal account and find the planned transaction to cancel it. All in all I lost an entire hour chasing you and trying to cancel my free trial. Hence i don't mind losing another 5 writing others to let them know to be careful before considering starting a free trial and losing precious time.

This seriously smells like dishonest practices at worst, serious lack of customer care at best.

I just want to acknowledge Hootsuite's honesty. I signed up for a free two-month trial and hardly used it- then forgot about it. Technically, legally even, they were right to charge me an annual fee after two months was up - I'd agreed to that when I signed up - and they did. But the moment I got onto them to say I'd forgotten they reimbursed me, no problem, no difficulties, right away. I am going to try them again, once I have more time to get my head around all the different things they do - they were recommended by two fellow novelists - but this time of year I'm crazy-busy.

I’ve been charged 1437.58€ following the renewal of an account that I never used, and I was never contacted to remind me that the debit would take place. This is the first time I've seen this kind of procedure, even though I also work in the Saas sector. Avoid this company if you can. I submitted a request for a refund, which has obviously gone unanswered for 4 days. If no action is taken within 48 hours, I will file a complaint (and European laws are fortunately well suited to this kind of scam) + file a PayPal dispute.

If by any chance someone from Hootsuite is reading this, here’s my account number : 77555491

We have been using hootesuite for a couple of years and the subscription auto renewed an. d took an annual payment from our bank. We then received an email of a price increase. And contacted them to cancel and they will not refund the annual subscription which is paid until Sept 2024.

No contact number. Nobody you can speak to. Really poor customer service.

Basically robots you are speaking with.

The ease of scheduling posts was a real bonus. The calendar made it easy to see when and where to plot posts. I enjoyed using the analytics portion of hootesuite.
Using Hootesuite made my life easier and my job more efficient,

Lists one price per month on its website but charges you nearly double after the trial period ended. I even contacted their customer service after the charge, who were dismissive and completely unhelpful. I just want the difference refunded which they are refusing. Won't be using again and our company will be researching other social media schedulers.

Complete scam. They intentionally display error when i tried to cancel my subscription. I will contact authority in Germany for fraud.

Please do not waste your time or money.

Nunca he tenido una cuenta hootsuite, me están cobrando una cantidad de dinero absurda por un plan que no se ni de que se trata, han intentado entrar a mis cuentas para descontar el valor del dinero, no se que hacer ya que no hay cono comunicarse con ellos

Arnaque, j'ai été prélevé de 1400€ alors que je n'utilise plus ce service depuis plusieurs mois. J'ai demandé à être remboursé, mais ça a été refusé. Je ne recommande pas ce service. My login "s3mconcept".

I tried Hootsuite as well before to decide which one. It is too expensive and they have lots of feature whihc you do not need. and complicated.

Hola, acabo de ver un intento de cobro en mi cuenta de 1.400 euros. Yo no he utilizado los servicos de Hootsuite. Debió ser algún periodo de prueba que se activó sin darme cuenta y, repito, no he utilizado los servicios para nada. Voy a denunciar donde proceda porque creo que estoy es escandaloso. Además, yo no soy ninguna empresa, para nada. Tampoco hago uso de este tipo de cosas y me he enterado de qué clase de servicios ofrecen cuando a través del intento de cobro he tenido que investigar quiénes son.

Im März habe ich mein Abo über den Kundensupport gekündigt. Es scheint, als wolle man es einem besonders schwer machen zu kündigen. Heute fand ich eine Rechnung von über 1.400 EUR in meinem Postfach, obwohl ich sehr deutlich geschrieben hatte, dass ich mein Abo "zum nächstmöglichen Zeitpunkt" kündigen möchte. Jetzt habe ich einen schlechten Service, den ich zu einem exorbitanten Preis eigentlich nicht mehr nutzen wollte.