Hootsuite Recenzje 

The issue is resolved; thank you

I have been trying to delete my account but till now I haven’t succeeded. I logged out and I can’t log back in
It’s saying the email is not found in their site! 👎👎

Terrible company. DO NOT SIGN UP FOR THE TRIAL. they then charge large sums of money to your credit card. Make it impossible to contact them to fix.We had to do a chargeback to get our money back. they are useless company now.

Only now do they reach out. Tried to contact them for months prior. They were non responsive and kept charging my credit card.

Exceptional customer service!

My billing query was resolved right away, and I could not fault their response.

I used to like this service but they keep jacking up the price YOY, and their customer service is terrible when something goes wrong. We have a post that will not post to IG and they had us run so much BS trouble shooting and then still would not escalate it to a specialist. They want us to screen record a video of us duplicating the post and trying to post again. Like what good is that going to do? Just have someone with a brain look at the backend error and tell us how to fix it. Their support staff does not want to solve problem, they want you to give up and leave them alone so they can close the ticket. I'm going to stop giving these people money when the recurring thing is up because it is not worth the money considering the cost/value and the fact that their customer service is comparable to comcast. I've been using them for over 5 years and cannot justify it anymore.

This is by far the worst company that I have worked with. I signed up for the trial version and was unable to get a password reset for the username to cancel. I wrote to customer service multiple times which took days to reply. I want to cancel the trial because honestly as a creative director, I was not impressed with the platform. It's not great, VERY BASIC - and the customer support has no live support phone number. I was charged $1,199 PER MONTH for a platform I did not even use. I asked for a refund and I was denied. I asked AMEX to refund my account after not receiving emails (since there is no phone number) pre-trial expiration date. I feel like I was not responded to on purpose for reasons to be charged. AWFUL, AWFUL, AWFUL. WORST SOCIAL MEDIA PROJECT MANAGEMENT PLATFORM I HAVE EVER USED. I would not recommend this to any client or agency.

Hootsuite are quite possibly the worst and most duplicitous company we have dealt with. Our subscription, which we paid for yearly since 2016 rose from £360 to £1,200 overnight as apparently, we had benefited from a low price for years? Erm, hello, you mean we were a loyal customer for years whilst you redeveloped your product? Now, we've experienced the customer service (they absolutely don't want to know and respond like chatbots) we realised they aren't a company we want to do business with.

I would advice anyone considering using them to check their Ts&Cs as apparently "The Self-Serve Services evolve constantly. We may change the Self-Serve Services, such as by changing, adding or removing features at any time, for any reason. We may or may not provide notice of those changes to you. We will not be liable to you or any third party for the modification, price change, suspension or discontinuance of any of the Self-Serve Services."

How is this even legal? AVOID AVOID AVOID. Awful experience. And do look at Hootsuite's responses to bad reviews on here... more lip service delivered by chatbots.

Ich hatte vergessen, das Probeabo zu kündigen und habe dann aus Schreck meinen Account gelöscht. Ich kann Hootsuite für mich gar nicht sinnvoll nutzen. Nach anfänglichem Zögern ist man mir jedoch entgegengekommen und hat mir den gesamten Betrag zurückerstattet. Das war wirklich sehr kulant. Vielen Dank dafür! Das war eine große Erleichterung und ich bin froh, daß es noch Menschen gibt die da arbeiten und nicht nur Automaten.

We had two accounts with Hootsuite that were set up by an employee who no longer works for us. As we had no need for the service from Hootsuite, I asked for Hootsuite to cancel both accounts in July 2023. They confirmed that one account had been closed and a refund processed in July 2023. I asked multiple times in July and August 2023 for Hootsuite to close the second account but received no response. We no longer have access to the email address used to set up one of the accounts so we are unable to close the account ourselves.
In June 2024 a charge of €1188.00 was taken from our credit card. We asked for this amount to be refunded as we no longer use Hootsuite and had already asked for Hootsuite to close the account last year. I have sent multiple emails and haven't received a response.
When our accounts were set up in 2020 the charge was €367.00 so the charge has increased by 223% since then. Absolute disgrace. Avoid at all costs.
UPDATE 1st Aug: responded to Dayana on 29th July accepting refund and accepting that the account will be closed but still no response!

Scam

You subscribe to a subscription at $250/year and it becomes subscribed to $1100/year without warning / without announcement of a price change.

And they don't want to hear anything.

Go your way or you will be surprised.

Edit after reply : Justifying the 400% price increase with new features we didn't sign up for is illegal.

We subscribe for $250 and then it magically becomes $1100.

Augmentation des prix totalement abusif.
On a laissé tombé, les prix ont augmenté de 400%. On est mieux a utilisé l'application de facebook manager qui post gratuitement sur FB et insta. Faut pas déconner.

TRASH. They refuse to give clear customer service instructions and DRAG THEIR FEET over the most simple refund in the world.

The mobile site is deliberately set-up to be hard/impossible to cancel on. DO NOT TRUST HOOTSUITE WITH YOUR TIME AND BUSINESS.

I pay $4700 a year for Hootsuite services and have been trying to resolve an issue that is on their end for the past three weeks. 30+ emails back and forth to explain the issues (which would have taken 5 minutes over the phone). Finally got a call scheduled yesterday. When I dialled the number, it went to voice mail. Over and over again! I sent follow-up emails. Nothing! Gobsmacked at the lack of respect for their customers. I have never seen anything like this. I use FREE services that provide far better customer support.

Keep far away from this company it’s a total scam
We have never ever have done any business with this company we was advised that hootsuit had tried many times to withdraw over $5,000 from our banking account we do not know how this company hootsuit will obtained our banking info hootsuit does not have any care what so ever when we was provided this company’s contact info we contacted them and was told that a scammer had used our banking info for there services and that is was a business account hootsuit had advised us that the going go shut down this scammers account and give us all of this scammers contact info so we can prosecute but later we receive a email saying that they need to protect the identity of there customer? so are they are in colution with a scammer
Thus Company is a total scam keep far away they have many many complaints

Support super nett und äußerst entgegenkommend . Ich danke vom Herzen für diesen tollen Support und daher 5 Sterne an Hootsuite

I should have read these reviews before signing up for the free trial!

While I was overseas in June, I got a notification that my subscription payment following my free trial had failed. On June 5th, I tried logging in to resolve it, but my login failed and the account verification link didn’t work, so I couldn’t investigate further. I assumed, as with most trials, that a failed payment would suspend the account until I updated the payment details. Unfortunately, I was wrong.

Today, after returning to Australia, I found an unpaid invoice for $437 AUD! I haven’t used any services in the app, other than connecting my work's social accounts. When I logged in, I saw a notification about the failed payment and overdue invoices, but also a button saying 'start my paid subscription'—I'm so confused!

I’m already in debt and can’t pay this invoice, nor will my work cover this cost as I didn't authorise it with my manager (I used my personal debit card).

Hootsuite, please rethink your strategy. Five years ago, you were a pioneer in social media management, and I used your services religiously. It’s disappointing to see the lack of focus on customer experience. Please consider if the poor reviews are really worth that extra $437.

HORRIBLE customer service. They charged me over $1k on an account that was for an old client I no longer had access to, and absolutely refused to work with me to get a refund. I worked with my bank on trying to get the charge back even... but now because the bank looked at the transaction they cant help at all?? HATE. Do not recommend at all. Horrible for small businesses.

I have been using Hootsuite for a few months and, on the whole, have been pleased with the product.

However, one major issue is leading me to rethink whether this is of use to me in the future.

On three occasions over the last few days, I have been at the end of developing a social media post and the system has suddenly taken me back to the home page. My draft text and image isn’t to be found anywhere. This is unrelated to anything happening on my laptop and the internet connection is absolutely fine.

The issue I have is a) being kicked out for no apparent reason and b) unlike packages like Canva, the draft does not automatically save causing me a few hours of extra work.

The company is forever increasing their prices, yet not giving customers anything for their value. I paid for one year and when I got an email saying the price was almost doubling, I didn’t renew and switched to Buffer (which I love); little did I know, they set everyone up for automatic renewal without customer consent. I was charged for two years that I was not using and am now out almost $2000. I contacted support and they said that they set everyone up on automatic renewal and they refuse to give me a refund for either year, despite it never being used.

Absolutely horrible and I would steer clear from this company at all costs.

The worst customer service I’ve experienced. Never addressing my questions, generic fobbing off answers only, changes to the product and functionality without any logical explanations. Avoid using this expensive platform - it’s not worth it. Platforms like Canva are upping their content planning functionality, so goodbye Hootsuite.