Hootsuite Recenzje 

je viens de voir que je vais etre prélever de 1425 euro j'avais bien fait le désabonnement avant la fin de la période d'essai . A aucun moment j'avais vu un tel montant et la je suis choqué. Cette semaine je vais contacter paypal , j'appelle ma banque et si il faut j'irais porter plainte.

I deleted my card details from my Hootsuite account to ensure it would be cancelled/unsubscribed at the end of the billing period. Despite that, they withdrew more than 1000 euros from my account over Easter weekend. The last communication I received from them was an email confirming my account would be canceled on May 2 because of the removed card details. And, because it's Easter weekend, nobody is manning their customer support chat.

I won't be using Hootsuite moving forward because clearly personal info deletion requests aren't being honored.

UPDATE: Hootsuite refunded the amount quickly and efficiently.

I am excited about using Hootsuite because of the social media benchmarking and social listening. One thing that I've noticed since using the product is that customer service doesn't respond to chats, the social media platform analytics are not accurate (I have to go to Meta or Linkedin directly for accurate numbers on impressions and likes), and Hootsuite doesn't seem to see when I check the inbox (I got a message recently saying that if I didn't use the inbox within 5 days, the function would be taken away. I use this function every single work day so this is confusing).

Hootsuite auto-withdrew $1188 from my account for an annual membership, raising my rate from $107.88 without any kind of notification. In fact, they invoiced me AFTER withdrawing my funds from paypal. What made this so stressful is, they don't have a customer service telephone line. They only use twitter chat or email tickets. This was so disheartening. I had been a paying customer for 10 years. You just don't do this kind of thing! Thankfully, I disputed the charge through my bank and Paypal and got my money back. Too bad. I really liked their product.

Im doing the courses now and they are bad. half the videos barely have subtitles or a transcript. and the courses are way over priced. what a bag of garbage.

This is a very comfortable CMS for many many platforms. transparent stats and understanding where and how you should develop socials. I utilized this CMS with many companies and can safely say that it greatly saves the effort, money and management resources. reaching their support is not the best idea. But everything is intuitive and in the end you have answers to your question.

Such a dumb service. No matter how much I tried, hootsuite still gets into conflict when I have to post on Twitter and Facebook, and sometimes, continuous error on Instagram as well.

I can post longer texts and videos on Twitter. But on hootsuite, I am literally fed up of editing my texts and videos and you have no idea how much tiring it is.

So, to sum up, I find hootsuite as useless. So after the free trial, I will cancel it. It’s better to post it on my social media channels independently.

Thanks!

Ils viennent d'essayer de me pomper 1200 EUR sans raison. A fuir.

Was doing some investment work online with your company. Taking money and had the possibility of withdrawing but every time there was an issue either account frozen and first paid £200 to unfreeze. Then tried to withdraw but credit score reduced to below 100. Then tried to withdraw again, but had a time limit and now asked for over £1200 to unfreeze.
Company owe me over £6000 and this is causing me sleepless nights. Would never use the company again.
This is in the network division.

Me registré para hacer una prueba. Al ver que no era lo que estaba buscando, cancelé la cuenta de tal manera que no me deja volver a entrar, ni tampoco funciona la opción de cambiar la contraseña. Aún así me ha llegado un cargo de 180€ a mi cuenta!! No me contestan a los correos ni mensajes. Tened cuidado!!

Years ago, I signed up for a free trial on behalf of a client, expecting to pay $29/month afterward. At some point, I stopped using the service and believed I had canceled my membership.

Turns out, my client was actually being charged $129/month the entire time—which then jumped to $250/month without my knowledge. No notifications, no warnings—just quietly draining money despite barely using the service.

My client recently reached out, completely blindsided by these outrageous charges.

I dug through old records and found screenshots from their plans page via the Wayback Machine, which clearly showed a $29/month option when we signed up.

We also found the original welcome email, yet—conveniently—it made no mention of the plan I had supposedly signed up for.

When we logged in recently to cancel the account, no confirmation email was sent. Nothing.

When I reached out to notify them, they acknowledged the account was recently canceled but refused to explain how I was charged $129/month instead of $29.

Instead of owning up to the mistake, they can’t even explain why they don’t include pricing details in their welcome emails or send cancellation confirmations in 2025.

What kind of company operates like this?

I'm ashamed this company is Canadian and will pursue legal action to get my money back.

Absolutely awful. Bad platform, overpriced and can't get a refund.

We paid the annual fee, only to find that the platform never works. When we raised a complaint and requested that the remaining months are refunded they told us that this is not possible. So essentially we are paying thousands for a platform that we have only used a few times over a period of a couple of months and we're paying for it for the whole year.

This company scammed me. My subscription should have been canceled after the trial but I was still charged through Paypal for $399 and never refunded me. They didn't help even if its obvious that I never used the service.

I started a free trial and about one week before the trial ends, I was charged random amounts on Paypal twice. I contacted the support but they didn’t admit or recognise that my subscription was cancelled even though I had screenshots. I requested a refund in my email twice. It’s been a few days since I got their initial response and still no refund issued or further reply.

Don’t sign up for this trial thing!

Edit: A few days after they did refund me both of those payments. And the actual platform is quite okay to be fair

worst customer service, do not use it. our company has just started using this program and the app is not working properly we have not been able to contact customer service for 2 months, they never get back to us

SCAM
I sing up to Hootsuite, in September 14, after one month in October 14 I receive a invoice of €1.437,48 EUR (tax included)

I didn't even use the service, luckily the charge didn't succed because I didnt have enof money on my bank acount at this moment, but they just try to steel me.

Scam!!! I subscribed for a 30 day free trial and after 14 days they tried to take £1000 from my account, no notification, no email, no invoice!!! Complete criminals, this was not an invoicing error it was theft!!! Avoid these con artists at all costs!!!!

Worst Company Ever to connect with. Scam artists. I never use this term but I am so annoyed. It takes a lot of annoy a Brit and their CS has certainly done that.

If your under 30 days of renewal - just go ahead and delete the full account. That's how I manage to get my money back. Customer Services rep 'Isaac' disappeared when I requested a refund.

Tout se passait bien chez eux, bien que le service client soit injoignable.
Et un jour je reçois une facture, un mois avant mon réabonnement normal et le prix passe de 400€ à près de 1200€ sans raison, ni explication.
Je demande la résiliation du compte et on me dit que je dois payer pour 2025 !!
C'est HORS de question.

C'est quoi ces pratiques ?