if I could give 6 stars I would. From start to finish exceptional service. A 8.30 ring back from 6.10email on a friday night before a bank holiday. Engineer by 9.40 am on saturday morning as requeste... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very pleased overall with my install, I did have a small issue, but they came back and sorted it at no extra charge so can't complain. Have a nice fast 2gb connection speed 3 floors up now. Overall h... Zobacz więcej
Reakcja na opinię
Would highly recommended,fast service.Richard the guy who came to do the work very friendly and helpful, I rang company to ask for quote on a aerial as my freesat kept freezing,when Richard arrived h... Zobacz więcej
Reakcja na opinię
Booking process was really efficient and appt arranged quickly. However, contractor started job and then realised leads weren’t long enough so halfway through the job added extra cost (holes in wall a... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
HomeVision are specialists in CCTV, WiFi and networking solutions for both residential and commercial properties across the United Kingdom. From small home installations to large scale commercial projects, we deliver reliable, high quality systems tailored to your needs. Our services include CCTV installations, WiFi and network solutions, TV aerial installations, Digital TV aerials, Freeview, Freesat & Freesat+, Sky Digital including Sky+ HD & Sky Freesat, European & motorised satellite systems, DAB digital radio aerials and LCD/Plasma TV installations. With almost 60 years of combined industry experience, we pride ourselves on professional workmanship, dependable service and expert advice. Whether you need improved connectivity, security systems, aerial repairs or full network infrastructure, HomeVision are committed to delivering trusted solutions that keep homes and businesses connected and protected.
Fast & Professional Service
Same Day Service*
Subject to current availability and demand, HomeVision is proud to be able to offer a Same Day service to attend your Telecommunications, Aerial & Satellite, CCTV, WiFi/Networking needs.
Dane kontaktowe
Zjednoczone Królestwo
- homevision.co.uk
4,0
Dobra
675 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 36% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Please note, before booking this company
Unfortunately the engineer did not arrive at the appointed time, on the pre arranged day, so the call out was transferred to the following day.
This was annoying as I had to cancel an aerobics class, prepaid, on both days.
He arrived and was very polite. I was pleased to see him as my aerial had broken away from the chimney and slid down the roof! So no TV for a couple of days.
He removed the old aerial and fitted a new one. No problem with the work done.
However, no quotation was mentioned, so I was shocked to get a bill for £407!
I have since asked around to find that this amount is extortionate!
So, if you are having work done by this company, get a quote first!
9 września 2026
Opinia niezależna
Odpowiedź od HomeVision
Thank you for taking the time to leave your feedback. We’re pleased to hear that you were happy with the engineer, his manner and the work carried out to replace your aerial.
We’re sorry that the original appointment could not be attended as scheduled and appreciate the inconvenience this caused, particularly as you had made arrangements for both days.
Regarding the price, we would like to clarify that our aerial installation work is quoted rather than charged on an hourly basis. A quotation should be provided and agreed before the work is carried out, so we are concerned to hear that you feel this was not discussed with you. We would certainly expect the cost to be made clear before proceeding.
We’re sorry that you were disappointed with the final price and appreciate your feedback regarding the quotation process. We will take this on board with the relevant team.
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Very polite cheerful engineer on time…
Very polite cheerful engineer on time explained everything , would defiantly recommend .
1 września 2026
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Really pleased with communication…
Really pleased with communication between emails and phone call. Gentleman who came very polite and helpful. No more problems even when it's raining. All good
2 września 2026
Opinia niezależna
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Nick was fabulous
Nick was fabulous! explaining everything and care & consideration recommended company
23 sierpnia 2026
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Odpowiedź od HomeVision
Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations.
We would just like to clarify that HomeVision is an aerial and television services company, and we do not sell or supply glasses or eyewear. It appears that this review may have been intended for a different company with a similar name.
We would therefore be grateful if you could check the business the review was intended for and, if appropriate, amend or remove the review from our profile.
We’re sorry we’re unable to assist further with the issue you’ve described, but we hope you’re able to resolve it with the correct retailer.
The engineer arrived on time,was very…
The engineer arrived on time,was very efficient and professional. However, I did think it was expensive for less than half an hours work.
31 sierpnia 2026
Odpowiedź od HomeVision
Thank you so much for your 4 star review ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Excellent service
Excellent service, the engineer was very polite thorough and knowledgeable. Would highly recommend this company
1 września 2026
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Great service,fitter that came was a…
Great service,fitter that came was a gem,polite,helpful,funny,done a great job.will not hesitate to call again if we have any problems,keep up the great job.
4 września 2026
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Immediate response and polite and…
Immediate response and polite and helpful to my daughter with learning difficulties
27 sierpnia 2026
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Highly recommend HomeVision
Would recommend HomeVision, very professional no hidden costs, experienced friendly operatives who have years of knowledge and are really helpful and accommodating.
26 sierpnia 2026
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Problem dealt with quickly and…
Problem dealt with quickly and efficiently. Engineer very helpful and quick to respond. Very satisfactory outcome would use this service again.
22 sierpnia 2026
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Appalling service and complete…
Appalling service and complete disregard for customers
Home Vision were due to install my wall-mounted TV today. I booked the appointment in good faith and took the entire day off work to ensure I was available. I was assured that I would receive 30 minutes’ notice before the engineer arrived.
By lunchtime, having heard nothing, I emailed the company—the only available way to contact them—to ask for a rough indication of when the engineer might attend. They said they could not provide a time but reassured me that I would receive the promised 30-minute notification.
At 5:50 p.m., knowing their office closed at 6 p.m. and still having received no update, I contacted them again. Only then was I told that the engineer had supposedly been delayed on another job and would not be attending at all.
The fact that nobody thought to contact me is completely unacceptable. There was no phone call, no email, no apology in advance and absolutely no courtesy. Had I not chased them ten minutes before closing, I doubt they would have bothered informing me at all.
I wasted an entire day’s annual leave waiting for an appointment they apparently had no intention of keeping. Although they offered to rearrange it, their complete lack of communication and reliability has destroyed any confidence I had in the company. I would much rather use someone professional, reputable and respectful of their customers’ time.
I certainly will not use Home Vision again and cannot recommend them. A deeply disappointing and frustrating experience from a company that has treated me with complete disregard.
10 września 2026
Opinia niezależna
Odpowiedź od HomeVision
We’re sorry to hear about your experience and, in particular, that you were left waiting without receiving the expected update.
We appreciate that taking a full day off work for an appointment and then not being informed that the engineer would be unable to attend is extremely frustrating. We would normally expect customers to be contacted if an engineer is significantly delayed or unable to attend, and we apologise that this did not happen on this occasion.
We understand that you had to contact us yourself to obtain an update and that this has understandably affected your confidence in our service. This is not the level of communication we aim to provide.
We are pleased that a rearranged appointment was offered, although we appreciate that after losing a day of annual leave, you may understandably have decided not to proceed.
We apologise for the inconvenience caused and for the lack of communication on this occasion.
On time ,under budget and very polite…
On time ,under budget and very polite and helpful
1 września 2026
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐ ⭐ ⭐ ⭐ ⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Ripoff
Over charged for parts and service. I've exercised my right to cancel. Get this, HomeVision is claiming I owe them £519.40 for a 1 hour call-out where all they did was replace a satellite dish and pointed the satellite to Hotbird. Yet, they advertise their dish installation starts at £64. And the original charge was £874.80! And the kicker is that all I needed in the first place was to have my satellite dish repointed to Hotbird!
6 września 2026
Opinia niezależna
Odpowiedź od HomeVision
We’re sorry to hear that you feel you were overcharged for the service and parts.
We would like to clarify that our engineers do not carry out additional chargeable works without the customer being advised of the cost beforehand. Where parts or further works are required, a quotation would be provided for the customer’s approval before the work proceeds.
Our pricing reflects the service provided, including the engineer’s time, expertise, parts and associated costs. Customers are free to decide whether they wish to proceed once the quotation has been provided.
Quick efficient
Quick efficient. Steve was great . Friendly and supportive. He even saved me money...great job
1 września 2026
Odpowiedź od HomeVision
Thank you so much for your 5 star review ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your positive experience with us. It’s fantastic to hear that you were happy with the service.
Your feedback means a lot to the team, and we hope to assist you again in the future.
Very disappointing experience with Home…
Very disappointing experience with Home Vision Aerial – I feel I was overcharged
I am a lady living on my own and recently had a problem with the picture on my TV. I found Home Vision Aerial online and contacted them for help.
When I booked the appointment, I was given a price of £89 plus VAT (£106.80), with any parts to be charged on top. I was given an appointment for the following day.
The engineer arrived the next day. Unfortunately, I found his manner to be very rude and unprofessional, with no basic courtesy such as “please” or “thank you”.
After inspecting the problem, I was told that there was actually nothing wrong with my aerial and that the problem was the cable, which needed replacing. The engineer used aerial cable and connectors and was at my property for approximately one hour.
I was then presented with a final bill of £202.80. I was told that the additional cost was because extra cable had been used.
I live in a single-storey park home, so I find it very difficult to understand how the cost of the cable and connectors could have resulted in such a substantial increase from the original quoted price. I have since been made aware of what this type of cable and the connectors cost, which makes the final charge even more difficult for me to accept.
I feel that I was taken advantage of because I am a woman living on my own. I am not an expert in aerial installations and had to trust the professional who came to my home.
I consider £202.80 for approximately one hour's work, replacing a cable and connectors, to be excessive, particularly when compared with the original quotation.
I am extremely unhappy with this experience and would strongly recommend that anyone considering using this company obtains a full written breakdown of the charges, including exactly how much cable was used and the cost of all parts, before agreeing to any work.
I have raised my concerns because I do not feel the final charge was fair or transparent.
4 września 2026
Opinia niezależna
Odpowiedź od HomeVision
We’re sorry to hear that you were disappointed with your experience and particularly that you felt the engineer’s manner was not as courteous or professional as you expected. We take that feedback seriously.
We would, however, like to clarify the pricing. The initial price of £89 + VAT (£106.80) was for the booked attendance. As explained at the time of booking, any parts or additional work required would be charged separately.
Following the engineer’s assessment, the fault was identified as being with the cable rather than the aerial itself. The engineer then carried out the necessary cable replacement and used additional cable and connectors to complete the work. This is why the final amount differed from the original attendance price.
Our charges are not based on the customer’s personal circumstances, and we strongly reject any suggestion that you were charged more because you are a woman living alone. Our pricing is applied consistently to customers.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.