Home Treats Recenzje 

Cant get hold of this company, my orders through B and Q keep being cancelled yet All items still showing in stock on B and Q and Home treats website (i have tried 2 different lengths)
I need an extra panel to finish off a project and now i have No other option but to try and find a matching panel or rip the others off and start again. Previous service has always been good until now. Really not impressed and i wouldnt recommend using this company again

We ordered a bed from this company, when it arrived a part was missing, the missing part was reported. It then took the company over a week to send the part, when it arrived it was the wrong part. The phone is never answered, and the message says you get a response in hours via email, but from our experience this is not the case and we have waited over a week to then have to chase to get a response. I have not been able to make an official complaint or speak to a manager. Very disappointed.

no customer service. template emails sent by company only, telephone contact number on a auto answer and directed to a recorded message with instructions to send email. THIS COMPANY IS SHOCKING! I HAVE A DOUBLE OTTAMAN BED DELIVERED OVER A WEEK AGO THAT I PAID GOOD MONEY FOR THAT DID NOT INCLUDE ANY NUTS OR BOLTS AND IT CANNOT BE ASSEMBLED

This company is appalling,do not buy any garden furniture off them.The furniture of very poor quality the rattan is woven ribbon probably bought in from Ali baba and selling on wowcher.All orders are wrong and they will deny your legal 14 day money back guarantee saying that it is "sold as seen" well Home treats,Doodle or bed star your furniture you sent me was atrocious.I spent over 3months contacting them with the same old time and time again saying ,"you got what you ordered" Sold as seen !!! We will charge to collect and a re handling fee!!.Wowcher were no better as well.To anyone who finds themselves with this company having problems (thy sell at B&Q,The Range) document everything ,emails etc and contact consumer rights,they are helpful,constructive with knowledge to help you and can pass all info onto Trading standards.The more people that do this the better and prevent other people being scammed.Today after all of the above I received my refund from Wowcher just 15 weeks late but heyho they didnt get away with scamming me.Just be careful peeps who you are buying from.I would lime to thak Co nsumer Rights .

If I could give zero I would.
I would not recommend this company if it was the last one available.
I ordered some panels through B&Q website I was told it would be delivered by the 8th August. I messaged to find out when they were coming as it was 2 days late, I got told they’d be delivered this week, a couple of hours later I got an email confirming my refund ( not at any point I mention a refund). I rang BnQ to find out why I’d got a refund ‘they were out of stock’ funny how on the website they were still available but a slightly higher price. I then emailed the seller through the B&Q website which he told me it couldn’t be delivered to my area, a different story then I had originally been told however this is the same person I spoke to saying it would be delivered this week and also BnQ website said it could be delivered to me.
Then decided after two different stories to email the company directly, yet another answer was the product was damaged and didn’t meet QC inspection. 3 different answers not one of these stories were anything like the other.

Would 100% never use this company again.

Ordered and paid for a bed on 16th July it is now 13th August and still no sign of the bed. I’ve made numerous amount of contact, Even spoke to a member of staff Id explained the importance of the bed that was for my disabled child. He agreed he’d try to get to the bottom of it and promised a call back for the next day at the very latest. That didn’t happen!
I waited home on the supposed day of delivery and no sign. Instead I recieved a notification to say the date had changed (THIS HAPPEND TWICE)
The courier DX Express apparently came out but left no note to say they’d been. There impossible to contact & don’t send any notifications when the delivery is due. I’ve been trying to get a refund ever since but it says because the item has been dispatched it’s not possible.
The bed is no longer needed as this has been 4weeks since the order was placed. We’ve since brought from elsewhere.
Home Treats & their courier have very bad service/ customer service from start to finish. I would avoid At any given cost. Very disappointed.

The worst seller I have ever met.
Bought their products, the yucca turned out to be defective and did not match the description. asked to fix the situation, or replace it. 3 months they promised to do it, after which they said that the deadline had passed and nothing would happen. Do not buy from them, do not waste your money

Worse company, ordered via B&Q, bed received damaged, 3 weeks on still no answers, sent photos and videos of damaged part, which clearly shows the bottom base which I even highlighted of the instructions Part B, for a bed specialist to ask me if it was the headboard, enough said if you didn't laugh at the last question you would greet, avoid at all cost

Terrible service. After waiting in at specific time they cancelled order, no one answers call, no response to email.

Quick delivery and able to track on the day.
Really liked the bed that arrived and impressed with the quality for the price. However had an issue with the smell on the fabric due to he glue used which didn't seem to be improving after 7 days.
Found customer services helpful and quick to respond. Given full refund within 3 working days.

Ordered a bed via Amazon - 2 days later they cancelled the order - urgently needed to find another bed in time for house move!!! No explanation just cancelled

We bought a garden table and chairs via B&Q. The backs of the chairs were completely different to the rest of the furniture, and the rattan on the table warped in the sun.
The customer service is terrible, they just sent an automated response to every message I sent including photos! When B&Q asked them to organise a return they wanted to charge £100 to have it collected or we could return it to B&Q free of charge. Both my husband and myself are disabled so we had great difficulty in returning it!
Would not recommend this company!

They cancelled my order multiple times and said that I cancelled it.
Something dodgy about it all.

Incredibly poor customer service, item arrived broken with missing parts. They never answer the phone, and it takes weeks to answer emails. Very disappointed

Child’s bed has arrived with a whopping 32 missing parts! Been over 2 days and we still can’t get a response from them about when they will send replacement parts. Phone lines don’t work - wish I read other reviews before ordering!

They Cancelled my order without clear explanation, kept sending me emails right up to delivery time (which wasted the drivers time as well as mine)
Zoe Evans UK Customer Engagement Centre you should ban this company from your Tesco website they are not worth you supporting them.

Bought a bed through Tesco Marketplace, delivery arranged and scheduled with delivery slot. Only to be told it didn't pass QC and my order was cancelled. No replacement offered. Shocking.

Now I have to look for a new bed.

My order was cancelled twice with no explanation. I contacted customer service about this and never received a reply. This caused major delays to my project. Totally unreliable—avoid if you’re looking for a dependable service.

We ordered a wooden ottoman bed frame from The Range website on the 29th April, with it delivered on Tuesday 6th May. We opened the package to put it together and noticed the corner brackets missing. We emailed the company to get the missing products the same day.

After having to chase the company multiple times on both the 9th & 19th May, we finally received the missing pieces on the 22nd May.

We attempted the build a second time, to find even more missing pieces! Fool on us not to check when we noticed the first set of pieces. So we contacted the company again with the new missing pieces (5 different pieces/bolts).

We waited, and chase the company again on the 30th May & 2nd June, before finally being received on the 3rd June.

We assembled the bed as per the instructions. Followed all the rules for testing and preparing an ottoman style bed.

After sleeping on the bed for just over two weeks, I went to open the base of the ottoman part of the bed to utilise the storage, and found that the metal frame had completely broken away from the sides of the frame and skewed sidewards. The wooden pieces had splintered beyond saving, the bolts waned and could not hold the actual bracket and when I tried carefully to place it back down into it's closed position it had come off the rails and the bolts went right through the "wood". It was clear in this moment that the "wood" used in this bed frame is of incredibly poor quality, and has broken beyond usage. It cannot be used for storage, or slept in as the bracket completely collapsed during our sleep.

The next day, the 18th of June, I emailed the company with photos/videos showing the damage.

I received a reply on the 24th June essentially blaming the damage to the bed on us for "incorrect assembly."
I replied to them with 48-hours with video footage of another ottoman that we have on our property. One that was purchased in 2022, has been moved house twice in that time, which means being disassembled and re-assembled three time. And never an issue, as the quality is clearly much better than what Home Treats offers.

We also noticed at this time that no warranty is ever offered with this product, which is a pretty clear indication that a product will never been made with quality products.

We sent the retailer a video of what a quality ottoman bed with correct assembly looks like, alongside a request for a refund due to the shoddy workmanship of this product, the only response we received was that the retailer couldn't view the video.

Absolutely useless. A pathetic response to try an excuse the use of cheap materials and poor product quality.

Our next step will be to report them to trading standards for a broken or damaged product (known as not of satisfactory quality) and an unusable product (known as not fit for purpose).

website states 1-2 day delivery when asked where the bed is they keep saying they are planning routes but cannot give an answer of when it will be delivered. They do not answer their phones so you have to wait from a reply by email. Will not be buying from them again.