I had a large water bill and thought maybe I had a leak in my outdoor pipe so I called Home Serve. They were prompt and professional in responding. Men were sent to check it out. They arrived exactly... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Honestly, the easiest most seamless resolution I could have hoped for. We had a clogged drain in the kitchen sink and we were immediately connected with a local service who fixed the issue within a fe... Zobacz więcej
Reakcja na opinię
I appreciate the fact that someone takes my call right away and tries to locate a repair person even on a Sunday. The young man that came from WL plumbing was so nice so professional and so respectful... Zobacz więcej
Reakcja na opinię
The timely manner in which the plumber arrived to assess my suspected sewer back up problem. After my call to Home Serv, he was at my home approximately 1 hour and 15 minutes later.
Informacje dotyczące firmy
Napisane przez firmę
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Dane kontaktowe
45 Glover Avenue, 06850, Norwalk, Stany Zjednoczone
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Doskonała
11 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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Odpowiedź od HomeServe USA
Thank you for your positive feedback!
Good guys did a professional job and…
Good guys did a professional job and didn't leave a mess.
5 maja 2026
Odpowiedź od HomeServe USA
We appreciate you sharing; we are so glad the team was professional, did a good job, and left no mess for your pleasing experience!
Odpowiedź od HomeServe USA
Thank you for your positive feedback!
Odpowiedź od HomeServe USA
We appreciate you taking the time to share your feedback; we are so glad to hear you received excellent service from us!
Odpowiedź od HomeServe USA
Thank you for your positive feedback!
Fernando Experienced n well…
Fernando Experienced n well communicated info to solve problem
5 maja 2026
Odpowiedź od HomeServe USA
We're happy the technician communicated well and solved the problem. We appreciate the positive feedback and are grateful for it!
Fast service
Fast service. The AI assistant wasn't able to help me, but I was connected quickly to a human representative who was very thorough and helpful.
5 maja 2026
Odpowiedź od HomeServe USA
We appreciate your feedback and are glad a representative assisted you thoroughly. We're always working to improve our AI assistant's capabilities for a better experience.
Odpowiedź od HomeServe USA
We appreciate you sharing; we are so glad the service was professional, knowledgeable, and efficient.
Odpowiedź od HomeServe USA
Thank you for your positive feedback!
The repairman was very efficient when…
The repairman was very efficient when he came out and replaced the anode rod in a very timely manner. I have no problem with Home Serve. It has been a godsend!
2 maja 2026
Odpowiedź od HomeServe USA
We're happy to hear that the repairman was efficient and replaced the part in a timely manner. We appreciate you acknowledging that our service has been a godsend!
Odpowiedź od HomeServe USA
Thank you for your positive feedback!
Sink repair and slow drainage
The person arrived at the specified time, able to communicate well. Completed the work in a timely, efficient manner. Cleaned up behind himself. Pleasant to deal with.
5 maja 2026
Odpowiedź od HomeServe USA
We're happy to learn that the person arrived punctually, communicated effectively, and completed the work efficiently. We appreciate you noting the clean-up and pleasant interaction!
Lakeside Electric came this morning and…
Lakeside Electric came this morning and took care of everything. I was extremely impressed by their knowledge and how quickly they took care of things. They were also very personable and pleasant to deal with.
5 maja 2026
Odpowiedź od HomeServe USA
We're happy to hear that we took care of everything this morning. We appreciate you acknowledging our knowledge, the quick resolution, and that we were personable and pleasant.
Hot water tank quit working
Hot water tank quit working. 6 hours later plumber shows up n Sunday at 530pm
Lights pilot light "fixed" in 10 min.
Leaves . Pilot light out in an hour. Emergency switch for pilot light re started by husband .light out in 15 min
No hot water next morning
Call homeserve Monday
Tuesday hear back ... that plumber can't come til Thursday (no hot water for 5 days??) NOT ACCEPTABLE!
HOMESERVE agreed and sends new plumber(surprise we need new hot water tank). Before installing while here says we are over our 1000$ limit and will owe 233$ out of pocket. Double service charge because we didn't stay with original plumber!! We said 5 days no hot water unacceptable for 5 days ! Home serve sent 2nd plumber!! We have every service they provide thru Duquesne light and have had for at least 15 years! This is what we get after thousands of dollars invested in this money saving insurance?
And try to talk to someone above customer service! NOT HAPPENING!
I tell everyone about how great this protection is... NO MORE
5 maja 2026
Odpowiedź od HomeServe USA
We appreciate your feedback and regret to hear about the issues you experienced with the hot water tank and subsequent service delays. We're sorry the initial repair was unsuccessful and for the inconvenience of the extended wait time. We'll review your case regarding the service charge and internal communication.
Easy to get in touch with you and…
Easy to get in touch with you and request a repair person
5 maja 2026
Odpowiedź od HomeServe USA
We appreciate the positive feedback; we are so glad getting in touch and requesting a repair person was easy.
Odpowiedź od HomeServe USA
We're happy you received great service from our tech! We appreciate your positive feedback and thank you for your time!
Odpowiedź od HomeServe USA
We appreciate the positive feedback; we are so glad they were prompt and professional for you!
He was very helpful in explaining the…
He was very helpful in explaining the situation and got it all fixed.
5 maja 2026
Odpowiedź od HomeServe USA
We appreciate your positive feedback! We're so glad the situation was explained well and resolved effectively for you.
Odpowiedź od HomeServe USA
Thank you for your positive feedback!
Quality & Value....
Great Service Quality from start to finish from Home Serve & Total Plumbing Co......And EXCEPTIONAL plumbers like Iran & Seth make the entire job feel like a breeze....
5 maja 2026
Odpowiedź od HomeServe USA
We're happy to hear that you had such a positive experience with our service and the plumbers. We appreciate you taking the time to share your feedback!
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