Homemade Support Recenzje 

My wife and I have been with Homemade Support for a while. We are self managed and we’re quite satisfied but on 2 occasions I had to submit an official complaint relating to their accounting department.
MyAgedCare had approved the cost of a stair elevator and provided the money to HMS who delayed paying the deposit for the chairlift by a whole month, thereby delaying the delivery of the lift.
What was even worse was 3 months after paying the deposit, we were informed of overspending our allowance. We immediately contacted HMS advising that the money for the lift was sitting on our home modification account. We heard nothing for a week and received a note advising that $5,500 would be deducted from our account the next day, which was the case. We had to ask our son to transfer this amount into our account to cover this as we do not have this kind of money sitting in the bank.
After numerous phone calls to 3 different people, we finally received the money back and while the people we spoke to were apologetic, we so far have not received an offical explanation as to why we were charged.
The communication with this company is almost not existent and we were never be able to either speak to a manager or the account department directly.

Poorly organized website, confusing and inaccurate statements. Terrible accounting. According to the statements, spending and balance are positive, but then they turn around and claim your account is in negative... Increased their fees from 15% to 18% within first year for self-managed care services. Poor communication: they assign a "support partner", but to reach that person, you have to call customer service. What's the point?! No direct contact#. After submitting online request, you get an impersonal response with a message "it has been resolved", but in most cases you know it has not been resolved...Then, they use word "reject" a lot! they should know better that it's a very negative term. Should use 'not approved', 'wasn't processed", etc. They started to withhold state approved funds from 82yo bedridden Parkinsonian patient for personal care, gardening, etc. without prior warning, which is abusive practices, etc. Didn't reimburse costs for an absolutely necessary equipment after OT assessment from "assistive technology bucket"(funds were available), claiming it wasn't approved by their company, etc., but they never provided their procedure re equipment purchase prior, etc. Total neglect. Currently in the middle of switching to a different provider.

Did my mums budget and then it went over as they didn’t equate for change in fuel charges. Now they want me to pay $1900. They owe my mums carers. Don’t answer calls, manager want call. Now they have frozen all my mums workers for the new period in which she has funding for, that’s elder abuse. Disgusting company

I AM WITH THEM FOR MY MOTHERS CARE. COMMUNICATION IS ONE SIDED. YOU CANNOT GET A NUMBER TO RING THEM, AND THEIR PLATFORM SEEMS NON=FUNCTIONING. IF YOU NEED SOMETHING, YOU HAVE TO PASS THRU THEM AND THEIR PRICING ARE DOUBLE BUT I GUESS THEY ALL DO THIS

⭐ 1/5 – Absolutely Terrible Experience

Extremely disappointed with Our Home Made Support. As a support worker, getting invoices paid has been an absolute nightmare.

We constantly have to chase payments, calling again and again just to get an update. Despite numerous phone calls and follow-ups, I still have an invoice outstanding from three months ago.

It is completely unacceptable that support workers have to waste so much time chasing money they have already earned. We provide our services professionally and on time, and we expect the same level of professionalism when it comes to payment.

The lack of communication, accountability and organisation is extremely frustrating.

I would not recommend this company to any independent support worker.

Company owned by Mable so even though support worker got all the working right ( abn, insurance…. Mable will take a percentage )

KEEP AWAY! They should be shut down immediately. A total scam. They provide NOTHING that they promise. They harass you with emails, over promising services they do not provide, till you sign and they disappear. I find myself waiting 40min for my call to be answered. NO emails get responded to. They take your money and no where to be seen. They are being reported for investigation. Warning, DO NOT USE. Anyone is better than them. Not deserving of 1 star!

I have been trying to get a rollator paid by Homemade since the middle of August and to date this has still not been paid. My dad needs this rollator for his neuropathy and I have been given one excuse after another.

I'm appalled at how I've been treated. I wish I had looked at their reviews before contacting them. They're heavy handed, judgemental and almost abusive in how they treat you. There's no empathy or consultation leaving you disempowered. The first time they were meant to contact me they didn't. I'm pleased I found out about all this before I signed up with them.

Before you sign up they check in and spend time with you and tell you you will be supported. However, once you sign up that’s the last time they contact you. There is no support at all. You have to call them constantly and speak to whoever answers the phone as your case manager is never available. Then they promise to get back to you but don’t. Communication with them is appalling. Do Not sign up with them!

This provider says it will pay invoices in 7 to 10 days but I have been waiting a month to be paid for work consistently. I decided even though my client was happy that I was not satisfied with this especially after you take insurance and other costs out why bother.

BEWARE**
No communication, case manger always at lunch, away or in a meeting. Withhold monies owing. We are constantly chasing up invoices that we have already paid ourselves. Always finding excuses to dance around why payments have not been made.
Reading invoices incorrectly and holding up payment to supplies as well.
Just a headache to work with.

Had a chat with Zac who was very pleasant and I thought about signing up with them so we booked a follow up phone call for 2 days later to give me time to think about it.
That phone call at the allotted time never came. I tried ringing them a few hours later as he still hadn't called. No answer after 13 mins so I opted for their call back where you don't lose your place in the queue. No call back came so I escalated it to the company that recommended them in the first place. Finally, he rang, said people were off sick. These things happen but reading their reviews on this site and on others there seems to be a pattern of very poor communication from this company that doesn't translate to good service.
I'm moving on. Do better Homemade!!

This company is a disgrace. Firstly communication with them is non existent. They simply ignore you either via email or phone. They do not care about the people they are supposed to be helping. More concerning is their lack of understanding of the Governments requirements and they mislead a person so they miss out on funding. I can honestly say their behaviour borders on elder abuse. A report will be going to the Aged Care Commission, namely to protect the most vulnerable in our society that deserve better.

Frustrated by the lack of communication and responses to emails. Have been waiting almost 6 weeks for reimbursements, despite their commitment to 7 to 10 business days. Spending too much time trying to follow up. Makes self management make more difficult.

HomeMade don't get a fee pass , a 2 hour on-boarding session hours before a major promotion and it was never mentioned, when asked why, they skip the reply, only mentioned they reviewed it and my mother doesn't qualify because technically she agreed to on board several hours before promotion started, when asked why I wasn't advised of the promotion there revert back to the A.I generated response that i agreed to onboard hours before the promotion started therefore didn't qualify, when asked why there so called expert staff who pretended to have my best interests at heart didn't mention it, they again state the same generic rhetoric generated by A.I that they reviewed it and there are no exceptions they treat all customers the same, so in other words they poorly advise all there customers so no need to accept responsibility

My concern has never been whether the promotion had eligibility criteria. I understand that it did.

My concern is that during a lengthy onboarding process on 30 June, conducted by staff presented as experienced advisers, there was no mention that a new promotion was commencing only hours later which would have significantly reduced my 85-year-old mother's costs.

The Customer Agreement itself was not completed until 1 July, the day of promotion yet at no stage was delaying commencement discussed as an option.

The response continues to explain why my mother was deemed ineligible, but it does not explain why information that would have materially benefited a new customer was not disclosed during the onboarding process.

For a business that promotes caring, support and expert guidance, that is the disappointing part of this experience.

I hope this feedback encourages HomeMade to review its onboarding process so future customers receive all relevant information before making decisions that may have significant financial consequences.

I was looking to transfer our homecare package to this company for the purposes of managing the financial side of our package and to pay our Carer. Our Carer had elected to sign up on the Mable App. We current are employing The initial consultation with employee Zac sounded promising. A zoom meeting was set up with the recommendation to give notice (14 day) exit strategy. My Mum is 99 years old and is in reasonable health. We received a phone from another employee saying we're unable to take your Mum on as a client relying on an older ACAT assessment. The consultant didn't even want to review the latest information or have the telenconference session to assess my Mum. The consultant then promised to send me an email which is yet to be received. I wouldn't recommend an organisation that wouldn't even take the time to fully review the facts and asses the circumstances in their entirety.

Easy to get support
Staff are friendly and easy to contact
Very happy

Dear management you should put more atention of how you managing things!
1. Not sure if your staff are getting the right salary,every week people are leaving the company. I had 5 support partners left !
2. No one returns calls or emails why??
3. 30 minites on the phone waiting and when you get someone theyy they tell a support partner will call you and never does!!!
How hard is to manage a few customers?
Im not happy !!!

Wow what a organisation once they have you signed up that it don't want to know you they got your money won't return calls or emails so see how they like it looking for a new provider absolutely useless and when you do contact them they promise you the world but nothing happens

I would not rate homemade, the lack of customer service and support when you really require them the most, is not even a 1 star. The amount of “no sorry we have changed the rules & that’s now not supported through homemade” is 9/10 times.. literally everything we need support for, with my ailing mum, is a knock back … try to get reimbursed for approved items, good luck 3 mths minimum to receive yr reimbursement… oh & getting a reply to an email, yep atleast 3 wks before a reply and I’m still waiting on a call back! Get on the phone to speak to someone? 39 mins wait only to be disconnected & no follow up call back!! This company is NOTHING SHORT OF abysmal and has caused more stress then help. Trust me, take it from me, pursue another company to support your needs !