One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Zobacz więcej
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Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Zobacz więcej
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Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Dane kontaktowe
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Zjednoczone Królestwo
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Doskonała
264 recenzji
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Furniture arrived quickly and is great…
Furniture arrived quickly and is great quality
19 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi Tracy,
Thank you for your feedback, very much appreciated.
Kind regards
I telephoned customer service spoke…
I telephoned customer service spoke with nick and he was great helpful and professional. Pleased with the product and service
28 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi Lisa,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Odpowiedź od Home Garden Direct
Hi Mr Law,
Thank you for your feedback, very much appreciated.
Kind regards
So straight forward and Nick was very…
So straight forward and Nick was very very helpful
20 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi Jacqueline,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Delivery was fast and packaging the…
Delivery was fast and packaging the items was Brilliant👏
24 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi Joanna,
Thank you for your feedback, much appreciated.
Kind regards
Really lovely selection of furniture…
Really lovely selection of furniture and all at very good prices. My order arrived quickly. The furniture was easy to assemble with good instructions. Its lovely and comfortable and looks good. A minor delivery query over courier splitting the boxes over 2 different days was easily and quickly sorted. Nick at Home Garden Direct customer services was really helpful. He promised to sort everything and call me back with details, which he did. My second box arrived next day as promised plus a follow up call from Nick to check that everything was OK. Brilliant and friendly service. Great company to do business with. Would highly recommend.
13 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi Cas,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Great price for my outdoor corner sofa…
Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can’t complain ,it looks fab in my patio area .Great communication with Home Garden Direct from ordering to being delivered .Thanks I love my purchase .
20 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi Tracey,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Beware deliverers won’t take upstairs
No indication on website or even in shipping policy that delivery guys wouldn’t take upstairs, or anything to ask for that or indicate it was required or not.
15 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi Ian,
Thank you for the feedback.
The courier service provided is the standard offering that we have on the website, which is to the hallway. We can potentially arrange other delivery options which we would need to discuss in advance, due to the number of different variables.
We will look to have the website updated with this information.
Kind regards,
Very good purchase for the price
Very good purchase for the price, and the customer service assisted us efficiently. Our furniture arrived with a wrong leg, but they resolved the problem within a few days.
30 marca 2026
Odpowiedź od Home Garden Direct
Hi Joaquin,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Really lovely sofa
Really lovely sofa, quick delivery & super helpful delivery driver.
7 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi,
Thank you for your feedback, much appreciated.
Kind regards
Extremely disappointed
Extremely disappointed. Quality very poor, too 2 hrs to put together not 60 mins as stated, seating is hard and thereforr extremely uncomfortable. Cant return as I have recycled box and they said need in original! Awful
7 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi Toni,
Thank you for the feedback.
We did have a conversation on chat about this, and as discussed it does state on the website that there was assembly required. We did also agree a gesture of goodwill, which you confirmed were happy with at the time.
Kind regards,
Not as comfortable as I had hoped. Screws missing, slippery cushions.
Screws not as on instructions only 5 of one size instead of 8 but more of the larger size which I had to use on the table as had function planned. Quite difficult to put some parts together as some screw holes difficult to line up for an 80 year old. Cushions very slippery material and do not stay upright but slide flat when not sitting on sofa. Not as comfortable as I had hoped so rather disappointed.
13 kwietnia 2026
Odpowiedź od Home Garden Direct
Hi Mrs Warner,
Thank you for the feedback and for taking my call to see if there was anything we could do for you. Apologies again for the missing parts, we can always send these out if there do happen to be any missing.
Kind regards,
Odpowiedź od Home Garden Direct
Hi Russell,
Thank you for your feedback, much appreciated.
Kind regards
Great Customer Service
Needed to delay delivery so I would be home for delivery and they delayed order. Very helpful. Purchased before from them and always give a very good customer service.
24 marca 2026
Odpowiedź od Home Garden Direct
Hi,
Thank you for your very kind feedback, much appreciated.
Kind regards
Amazing customer service from the team…
Amazing customer service from the team (Nick) who went above and beyond for me. My issue was not only fixed, but fixed at an expedited rate. Will recommend to anyone for impeccable after sales customer service!
25 marca 2026
Opinia niezależna
Odpowiedź od Home Garden Direct
Hi Hills,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Odpowiedź od Home Garden Direct
Hi Sonya,
Thank you for your feedback, much appreciated.
Kind regards
Above and beyond in communication and…
Above and beyond in communication and service, thank you nick for your professionalism.
16 marca 2026
Odpowiedź od Home Garden Direct
Hi Garry ,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Absolutely delighted with my new garden…
Absolutely delighted with my new garden set.
Nick was brilliant when I was purchasing and the delivery was very smooth and bang on time... here's to a great summer on my new set... thanks guys
23 marca 2026
Opinia niezależna
Odpowiedź od Home Garden Direct
Hi Toni,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Very happy with purchase
Purchased a cream accent chair. Delivery was very good. On time and no issues. Chair was very easy to build and is definitely worth the money paid. Would definitely recommend and would use them again.
27 lutego 2026
Odpowiedź od Home Garden Direct
Hi Wendy,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Odpowiedź od Home Garden Direct
Hi Elaine,
Thank you for your feedback, much appreciated.
Kind regards
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