One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Zobacz więcej
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Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Zobacz więcej
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Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Dane kontaktowe
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Zjednoczone Królestwo
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Doskonała
265 recenzji
Zaprasza klientów do wystawiania recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic
Fantastic. Delivered to Northern Ireland which many other companies selling similar items wouldn't do.
26 listopada 2024
Odpowiedź od Home Garden Direct
Hi Beverley
Thank you for your feedback, very much appreciated!
Odpowiedź od Home Garden Direct
Hi JH
I can only apologise for the delay with you receiving your items. The courier collected these from us and we are still chasing for an update as to what has happened to them.
We have now agreed a resolution through our communications today.
Kind regards
Odpowiedź od Home Garden Direct
Hi Barry
Thank you for your feedback, very much appreciated!
Odpowiedź od Home Garden Direct
Hi Louise
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Odpowiedź od Home Garden Direct
Hi Alex
Welcome back! Thank you for your kind comments, much appreciated. We hope to see you again soon!
Perfect
Delivery in 3/4 days, product perfect, & extremely well packed. First class.
22 października 2024
Odpowiedź od Home Garden Direct
Hi John
Thank you for your feedback, very much appreciated!
Excellent service
Excellent all round.good communication for the delivery.very well packaged.easy to put together.good quality.
1 października 2024
Odpowiedź od Home Garden Direct
Hi Shirley
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Odpowiedź od Home Garden Direct
Hi Melanie
Thank you for your feedback, very much appreciated!
2seater Sofa Bed
We were happy with the 2seater Sofa Bed received. The size, quality and colour was perfect. The delivery was on time as stipulated and would definitely recommend buying any household items from Home Garden Direct.
17 września 2024
Odpowiedź od Home Garden Direct
Hi Sheila
Thank you for your kind comments, very much appreciated. We hope to see you again soon!
AMAZING CUSTOMER SERVICE
I had to return a chair as it was damaged. Nick, was super helpful and sympathetic. The customer service was amazing. I wouldn’t hesitate to recommend this company.
16 września 2024
Odpowiedź od Home Garden Direct
Hi Laura
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Odpowiedź od Home Garden Direct
Hi Elizabeth
Thank you for your feedback, very much appreciated!
Odpowiedź od Home Garden Direct
Hi Robert
Thank you for your feedback, very much appreciated!
If only more companies could adopt this…
If only more companies could adopt this level of customer service ! Great price fast delivery excellent product AND when needed spare parts they were delivered the next day with great comms’ throughout just top class. Buy with confidence!
25 września 2024
Opinia niezależna
Odpowiedź od Home Garden Direct
Hi Guy
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Dinning chairs
I had to get in touch with Home Garden Direct Paul who was dealing with me was just great he sorted my problem out and I would recommend this company as they were very attentive and just great to work with I am an oap and they couldn't do enough thank you so much.
30 sierpnia 2024
Odpowiedź od Home Garden Direct
Hi Sandra
Thank you for your feedback, very much appreciated!
Nice product and arrived on time
Nice product and arrived on time. Would happily use again.
4 września 2024
Odpowiedź od Home Garden Direct
Hi James
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Great range of garden products
Great range of garden products that we were looking for. Easy to order on line, competitive prices, quick delivery. Very pleased with our garden furniture, good quality.
2 września 2024
Odpowiedź od Home Garden Direct
Hi Jane
Thank you for your feedback, very much appreciated!
8 piece Garden furniture Set
Quick delivery and easy build. Unfortunately one wrong size pillow was sent but after contacting customer services this was dealt with professionally and new cushion received within under a week.
Nick was great with correspondence and resolving the problem.
Would recommend.
27 sierpnia 2024
Odpowiedź od Home Garden Direct
Hi Katie
Thank you for your feedback, very much appreciated.
Amazing quality table & chairs
We ordered this table and chairs after moving house. I was a little sceptical I must say after only having 60 odd trustpilot reviews, but we took the chance and I'm so glad we did.
Gorgeous chairs and table, the navy blue matches our curtains to perfection and the table is completely solid and was super easy to put together - I wish all flat pack was this easy!!!
Only downfall was the shipping, it stated 2/4 working days and it took 2 weeks, HOWEVER! Nick from Home & Garden was super helpful and went above and beyond with updates in regards to shipping and timings. I should mention we live on the Isle of Wight, so i should have known it wasn't going to be 2/4 days, totally my fault.
I would definitely not hesitate to order from this company in the future.
Thank you :)
4 września 2024
Opinia niezależna
Odpowiedź od Home Garden Direct
Hi
We are so pleased you like your new table and chairs!
Thank you for your lovely feedback, very much appreciated.
We hope to see you again soon!
Kind regards
Odpowiedź od Home Garden Direct
Hi Pauline
Thank you for your feedback, very much appreciated!
Excellent company and great…
Excellent company and great communication when one of our parcels was missing on delivery due to the delivery company. It was followed up and they phoned me to let me know all quickly and efficiently. But more importantly, the garden sofa and table is great quality. Really pleased. Will order again from here.
20 sierpnia 2024
Odpowiedź od Home Garden Direct
Thank you for your kind comments, very much appreciated. We hope to see you again soon!
Doświadczenie Trustpilot
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