Homecure PlumbersRecenzje 

109
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After hearing some rather alarming sounds from my boiler I called Homecure to investigate the issue. The fault was found quickly and the engineer took his time to explain my options to me. As my boile... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We were very happy with our repair from Homecure Plumbers. We initially called around 7pm in the evening and was told a engineer could be with us between 8-9am the next morning. A lovely chap c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We use Homecure Plumbing to re-arrange our pipes, it is a brilliant and amazing company. Dave sorted out all the problems, and we were extremely impressed by the office too. They were professional, kn... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I called on Tuesday to arrange a plumber for Thursday. I waited the entire day, but no one showed up, and I didn’t receive any call or explanation—just complete silence. I followed up on Friday a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Hydraulik

Napisane przez firmę

Homecure Plumbers provides emergency and general plumbing services which include Boiler repairs and servicing, Boiler installation and maintenance, Drain clearance and problem solving of all domestic plumbing issues.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

109 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(109)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

What a fantastic company!

What a fantastic company. A very smooth process from coming over to quote, all the way through to leaving my property spotless after my brand new boiler was installed. I couldn’t recommend these guys any more! Well done homecure!

9 marca 2021
Opinia niezależna
Logo Homecure Plumbers

Odpowiedź od Homecure Plumbers

Thank you, Beau! We're thrilled to hear you had such a fantastic experience with our boiler installation. We're glad the process was smooth from start to finish and that we left your property spotless. We truly appreciate your high recommendation and are delighted you were so pleased with our service!

Oceniono na 5 z 5

Would definitely recommend

I had a very positive experience with Homecure plumbers and would definitely use there services again. My partner and I came back from holiday last month to find our hot water wasn't getting hot. We booked in a visit over the phone (who were very friendly and helpful) for an appointment the very next day. The engineer who visited was also really friendly, clean and tidy and knew exactly what he was talking about. Everything was explained to me regarding the fault with our boiler and he managed to source the part straight away from a local supplier. This was a very smooth and painless process unlike experiences I have been through in the past, highly recommended!

7 marca 2021
Opinia niezależna
Logo Homecure Plumbers

Odpowiedź od Homecure Plumbers

Thank you, Andrew! We're so glad to hear you had a positive experience with Homecure Plumbers. It's great to know our team was friendly, helpful, and efficient in resolving your boiler issue. We're delighted the process was smooth and painless for you, and we truly appreciate your high recommendation. We look forward to assisting you again in the future!

Oceniono na 5 z 5

My nans boiler broke down recently so I…

My nans boiler broke down recently so I contacted Homecure. Their service was professional and the prices were very fair. Quick and efficient work carried out by a friendly engineer. Highly recommended.

6 marca 2021
Opinia niezależna
Logo Homecure Plumbers

Odpowiedź od Homecure Plumbers

Thank you, Thomas! We're glad we could assist your nan with her boiler breakdown. It's great to hear you found our service professional, our prices fair, and our engineer friendly and efficient. We appreciate your high recommendation!

Oceniono na 5 z 5

We have been using Homecure for at…

We have been using Homecure for at least 5 years now. They just installed a new valiant boiler for me at my property and after getting 3 different quotes they were the cheapest but the main selling point was that they gave a 10 year guarantee as they are a valiant approved installer compared to the other 2 companies who offered just a 5 year guarantee. They have very knowledgeable engineers who always get the work done to a high standard and at short notice. I would definitely recommend Homecure to others.

6 marca 2021
Opinia niezależna
Logo Homecure Plumbers

Odpowiedź od Homecure Plumbers

Thank you, Jason! We're thrilled to hear you've been using Homecure for over 5 years and that you were happy with your new Vaillant boiler installation. It's great to know our competitive pricing and 10-year guarantee stood out to you. We truly appreciate your kind words about our knowledgeable engineers and your recommendation. We look forward to continuing to assist you in the future!

Oceniono na 1 z 5

A "quick fix" means it will break again apparently

Had a really poor experience with Homecure. Came out to look at a toilet button issue. Was told that a fix was made and it should be good moving forward. Broken within a couple of days (exact same issue as before). Contacted Homecure for a refund. Was refused by email. Followed up to ask again and iterate that they hadn't done anything to fix our issue and then received a phone call from somebody.

The aim of the call seemed to be to iterate why I was in the wrong and find different ways to tell me that they wouldn't refund me. Kept cutting me off as I was talking. Even said at one stage "We offered a quick fix so it would break again as it was only a temporary fix", which is an interesting business model.

No resolution offered, no offer of a partial refund, no offer for somebody to look at it again.

My partner tried to talk to this person as well but again was cut off and the phone call ended with us just giving up and hanging up. Will be going through a complaints procedure. Honestly don't waste your time, much better options out there.

23 lutego 2021
Opinia niezależna
Logo Homecure Plumbers

Odpowiedź od Homecure Plumbers

Thank you for your feedback, Rob. While this review is from some time ago, we still want to acknowledge your concerns. We’re very sorry to hear about your experience and the frustration caused by the unresolved issue with your toilet. The situation you’ve described does not reflect the level of service we aim to provide, and we regret that we were unable to meet your expectations.

We understand how important clear communication and effective solutions are, and we apologise for any miscommunication or dissatisfaction you experienced. Your feedback is valuable, and we will use it to review and improve our processes to ensure better outcomes for our customers in the future. Thank you for bringing this to our attention.

Oceniono na 1 z 5

Completely unprofessional

I called to book an appointment for a gas engineer to do an annual service check on a boiler. I was told that an engineer could come to my flat the next morning between 8am to noon.
The next morning, I called around 11.15 am to check if the engineer was still coming and what was his ETA. I was told I was "on the list" and that the woman on the other line would call me to tell me when he is coming. I waited for 10 minutes for a call back and then, at 11.25, I called again. I was told the woman was still on the other line.
I did not call them again until noon and they did not call me. I told them to cancel the job.
I had waited around the whole morning for someone who was not going to turn up. They made no effort to tell me that the engineer would not be coming or was running late and may have to reschedule. I was just hanging around for nothing.

11 grudnia 2020
Opinia niezależna
Logo Homecure Plumbers

Odpowiedź od Homecure Plumbers

Thank you for your feedback, Alice. While this review is from some time ago, we still want to acknowledge your concerns. We’re very sorry to hear about your experience and the lack of communication regarding your boiler service appointment. This is not the level of service we aim to provide, and we regret the inconvenience and frustration caused by the missed appointment and lack of updates.

Your feedback is important to us, and we will use it to review and improve our scheduling and communication processes to ensure better experiences for our customers in the future. Thank you for bringing this to our attention.

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