Despite pursuing Homebox via e-mail for the past 12 months or so they continually avoid their obligations in providing a final detailed utility statement for a tenancy rental that has ceased.It is ext... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
If you're considering Homebox, save yourself the money and frustration. And if you've already had the misfortune of signing up with them, be fully prepared to be ignored, messed around, and g... Zobacz więcej
I can’t comment on the HomeBox service itself, as I haven’t used it, but I did want to highlight the excellent support I received from Jimmy over the phone. I initially called outside of business h... Zobacz więcej
The call was quick and easy and the gentleman on the phone was very polite and chatty. It made the experience very easy and I didn't feel pressured into any decisions.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Dane kontaktowe
24-128 Kemp House City Road, London, EC1V 2NX, London, Zjednoczone Królestwo
- 0208 106 1894
- support@homebox.co.uk
- homebox.co.uk
3,8
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Poor customer service
19 września 2025
Odpowiedź od Homebox
Hi Andu,
We're sorry to hear that you were disappointed with our customer service.
We'd like the opportunity to understand what happened and see if we can help. A member of our team will be reaching out to you directly to discuss your experience.
The Homebox Team
I spoke to Lee and he was very helpful
I spoke to Lee and he was very helpful, making the process nice and easy!
30 lipca 2026
Opinia niezależna
Great experience
Great experience, spoke to Lee who helped me simplify my bills!
30 lipca 2026
Opinia niezależna
Terrible end to service
When I eventually moved house and wanted to cancel my account I was reassured numerous times that all bills had been settled. Cut to a month later when every single one of the suppliers who were linked to Homebox started chasing me for large amounts of money for bills still outstanding. Terrible end to the service.
29 lipca 2026
Opinia niezależna
Odpowiedź od Homebox
Hi Jack,
We're sorry to hear about your experience and understand how frustrating this must have been.
We'd like the opportunity to look into what happened with your account and the supplier balances you were contacted about. We’ll be reaching out to you directly so we can review the account history and work towards resolving any outstanding issues.
The Homebox Team
So easy and simple all in one place for…
So easy and simple all in one place for the utilities. It removes the headache of calling each one and the best things is it’s just one easy monthly payment to cover them all. Definitely will be using them again if we move
100% RECOMMENDING everyone to use these.
27 lipca 2026
Awful
Awful - I had to use them when I was renting a few months ago, always getting the bills wrong, charging for what I don’t know and my bills always astronomical. I have not been in the rented property and in my own flat for several months now but today I was contacted by them as they thought I was back in the rental. Don’t use this company just pay your bills the normal way.
27 lipca 2026
Odpowiedź od Homebox
Hi John,
We're sorry to hear that you were unhappy with your experience.
We'd like to clarify that the Homebox service is entirely optional for your building. Having reviewed your account, we can also see that whenever you contacted us with queries, our team responded promptly and worked to assist you.
We're sorry that the service did not meet your expectations and appreciate you taking the time to share your feedback.
The Homebox Team
Avoid Homebox!!!
My experience with Homebox has been extremely disappointing.
Within the first few months of using them as a third-party provider for my Wi-Fi, I was charged for a service that wasn't even being provided. Despite raising the issue, I never received a proper explanation or resolution.
Throughout the year, I also received letters from different utility providers claiming my accounts were in debt. This was alarming because I had always made my payments to Homebox on time. It became clear that the problem was with Homebox failing to pay the providers promptly on my behalf, which caused unnecessary stress and confusion.
When I logged directly into my accounts with my electricity and other utility providers, I found that the accounts were not actually in debt. Instead, the balances matched the money that was being held in my Homebox "e-wallet". This left me confused as to why debt letters had been generated in the first place when the funds to cover the bills were already available.
When I tried to cancel my account because of these ongoing issues, I was informed that I would still have to pay the £15 monthly fee until the end of the contract year, even though I no longer wanted to use the service. This made an already frustrating experience even worse.
I expected a service that would simplify managing my bills, but instead it created more problems than it solved. Based on my experience, I would not recommend Homebox.
27 lipca 2026
Odpowiedź od Homebox
Hi Kerri,
We're sorry to hear that you were disappointed with your experience.
Having reviewed your account, we can't see that any of the letters you mention were uploaded to your Homebox portal, and we also can't see that you contacted our Customer Support Team to raise these concerns. Had we been made aware of the issues, we would have been happy to investigate them for you.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
The Homebox Team
Great service
Good service - Holly was incredibly helpful in getting everything sorted ahead of my move!
23 lipca 2026
The Homebox adviser was very good
The Homebox adviser was very professional and courteous. He made everything easy and understandable.
27 lipca 2026
They were nice on the phone but didn't…
They were nice on the phone but didn't really tell me everything like a management fee of 15 quid and I asked has to repeat a question which was also dismissed
24 lipca 2026
Odpowiedź od Homebox
Hi Amy,
We're sorry to hear that your sign-up experience didn't meet your expectations.
We appreciate your feedback regarding the information provided during your call. A member of our Sales Team will be reaching out to you directly to discuss your concerns, answer any questions you have about the service and charges, and take your feedback on board.
Thank you for taking the time to share your experience.
The Homebox Team
STEER CLEAR - SCAMMERS - THEY STEAL.
WHATEVER YOU DO, NEVER GO TO HOMEBOX EVER
- Did not receive my contract extension
- Took months to update my account
- Took 600+ pounds of my account, not acknowledged that they stole money
- Now threatening to take me to court? While my account has been set to autobilling
- Have been trying to resolve it for months! They are fully responsible
Do not deal with these people.
ALSO I PAID! THIS IS NOT ACKNOWLEDGED AS PROVEN BY THE REACTION, THEY HAVE STOLEN MONEY AND DO NOT INTEND TO PAY! I HAVE BEEN PAYING ON AUTOBILLING.
23 lipca 2026
Opinia niezależna
Odpowiedź od Homebox
Hi,
We're sorry to hear that you're unhappy with your experience. As this is a public forum, we'd like to clarify a few points.
Your Homebox account was closed at the end of your tenancy, as we were not informed that you had remained at the property until approximately nine months later. During this period, no payments were made to your account between July 2025 and April 2026, which resulted in an outstanding balance of £1,652.04. Since then, payments have only been received towards your most recent three invoices.
We appreciate that you have been in contact with us regarding your account and remain happy to continue discussing the outstanding balance with you directly.
The Homebox Team
Delay to claim credits back
I moved out from my flat on the 5th of June and let both Homebox and the utility provider (British Gas) aware of the date. However, until now, I could not claim my Electricity and Gas credits back.
I have contacted BG directly and they have issued my final bills, which have dates from the 14th and 26th of June. However, have been in touch with Homebox since the 5th of June and the communication is terrible. It really feels that they are trying to gain more time. Following the communication with the support team today, they told me that the resolution from British Gas could take up to 6 weeks (from today!!) which is completely unacceptable, given they have already issued the final bills.
23 lipca 2026
Opinia niezależna
Odpowiedź od Homebox
Hi Pedro,
We’re sorry to hear about your experience and understand how frustrating the delay has been.
At the time you contacted us, the final bills had not yet been issued, which meant we were unable to complete the reconciliation of your account and arrange any refund due. Once the supplier issues the final bills and confirms the account balance, we can process the credit accordingly.
We’re sorry for the delay and appreciate your patience while this is being finalised.
The Homebox Team
helped me a lot and made me understand thanks Daniel 10
helped me a lot and made me understand thanks Daniel
23 lipca 2026
Lady on the phone very helpfull
21 lipca 2026
Not a fan of being railroaded into…
Not a fan of being railroaded into using this service
21 lipca 2026
Odpowiedź od Homebox
Hi,
We're sorry to hear that you feel this way.
We appreciate you taking the time to share your feedback. We'd like the opportunity to better understand your experience, so a member of our team will be reaching out to you directly to discuss your concerns.
The Homebox Team
Answered all my questions clearly and…
Answered all my questions clearly and explained each steps carefully and clearly.
20 lipca 2026
Opinia niezależna
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