SCAMMERS. Never delivered my product and when I disputed with my credit card, they submitted fake documents saying that they did until I submitted the tracking showing it never arrived. I am now pursu... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Nice clean look, surprisingly sturdy. The delivery took 8 weeks, but this is the only drawback. The pieces were well-packed and the holes aligned well for assembly. A major upgrade in organization for... Zobacz więcej
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Almost 5 stars for service but definitely 5 stars for the product! The lamp is beautiful! Previous reviewers were correct that there were no instructions included and yes, you can figure it out but... Zobacz więcej
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I ordered a light that was labeled "Third gear dimming". I did not realize this mean that it would change color temp every time I turned it off and on again. I reached out to customer support to inqui... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- również w kategorii:
- Sklep z meblami do barów i restauracji
- Sklep z meblami do salonu
- Sklep z meblami kuchennymi
- Sklep z oświetleniem
Napisane przez firmę
Homebaa is an online provider of quality lighting and a curated selection of fine furniture. We focus on delivering a diverse range of design styles—from modern minimalism to vintage elegance—allowing clients to find the perfect pieces to complement any unique space. With an emphasis on craftsmanship and reliable quality, Homebaa ensures that each product line is carefully selected to balance aesthetic appeal with lasting durability. By providing attentive service and a refined shopping experience, Homebaa aims to help both residential and commercial clients create environments that are both tasteful and inviting.
Dane kontaktowe
19713, Newark, Stany Zjednoczone
- service@homebaa.com
- homebaa.com
3,6
Średnia
113 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Two months since I ordered....
I ordered a floor lamp on January 17th and it still hasn't arrived (I'm writing this on March 14th). As far as I can see, it was shipped from China a month after we ordered it and it has been sitting in customs for 10 days. I'd just as soon cancel the lamp, this is ridiculous. I would NOT recommend ordering from this company.
14 marca 2025
Opinia niezależna
Odpowiedź od Homebaa
Dear Anne,
We apologize for the extensive delay with your floor lamp order. We previously notified customers about shipping delays during Chinese New Year when our partner factories temporarily closed, but understand this doesn't make the wait any less frustrating.
We've identified the customs clearance issue you mentioned and are actively working with our logistics team to resolve it quickly. We'll update you immediately on any progress.
We take your feedback seriously and understand your frustration with this experience. Our team is committed to delivering your order as soon as possible.
Again, I apologize for this frustrating experience.
Product was everything we hoped for.
10 lutego 2025
Opinia niezależna
Odpowiedź od Homebaa
Dear Jeremie,
Thank you for your excellent review! We're delighted that our product met all your expectations.
At Homebaa, customer satisfaction is our priority. Your feedback is valuable and helps other shoppers make informed decisions.
We look forward to serving you again in the future!
Best regards!
Delayed Due To Holiday
Unfortunately I was not aware that it was Chinese New Year when I placed my order so there were some delays with getting my lamp. As a courtesy I got a refund on some of my money for the inconvenience and the delay. I now have received my lamp and I have to say, it is a work of art and definitely a conversation piece.
24 stycznia 2025
Opinia niezależna
Odpowiedź od Homebaa
Dear Customer,
Thanks for your understanding regarding the Chinese New Year delays with our partner factories. We're thrilled you love your lamp as a work of art and conversation piece!
We sincerely apologize for any inconvenience caused by the delayed delivery. We're working to improve our holiday scheduling and communication going forward.
Thanks again for your valuable feedback and support! Your satisfaction means everything to us.
Have a great day!
This is a SCAM
This is a SCAM! Do not purchase! You will loose your money!! Ordered something in early December and till have not received it. The "company" supposedly sent a letter asking that I give them more time...more time to hide the money. Do not fall for this fake company and the phoney AI generated letters that they send out. Still waiting for the lamp mentioned weeks ago in my review!
25 grudnia 2024
Opinia niezależna
Odpowiedź od Homebaa
Dear Customer,
We're sorry for your frustration. However, our records indicate that we followed up with you in February, and you confirmed receiving your Retro Yellow Floor Lamp at that time.
We maintain detailed delivery records for all orders. If there's still any confusion, please contact our customer service team at with your order number.
We understand holiday shipping delays can be concerning, and we apologize for any inconvenience. We remain committed to resolving any legitimate issues promptly.
Best regards!
Very bad company they run away with my…
Very bad company they run away with my $500
1 stycznia 2025
Opinia niezależna
A well resolved transaction with Homebaa
Very satisfied with my experience at Homebaa. I ordered 3 pendant lights. They arrived in good shape, boxed and well wrapped for protection against wetness. Unfortunately the pendant shades did not quite meet my expectations when I held them in my hand. I contacted Homebaa to share my disappointment and asked for a return with refund.
Kelly from Homebaa replied right away. She fully understood my situation and accepted a return with a 50% refund as this was entirely a matter of personal taste and not a defect in the product. She even went further to offer I kept the unwanted lights as a gift to someone who could use them to save me from the hassle of shipping them back while still receiving my refund of 50%.
I’m very happy with the promptness, the courtesy, and the understanding of the customer’s needs in the way Kelly and Homebaa handled my request.
Do not have any hesitation ordering from Homebaa. You will receive courteous customer care with real products shipped and no fake advertising. Thank you Kelly and Homebaa for your integrity, a much valued quality, not often found with many online businesses nowadays!
I’m going back to shop at Homebaa for other home products. I found out Homebaa offer a wide selection of other stylish home products besides lighting!
Vicki from Connecticut
9 stycznia 2025
Opinia niezależna
Odpowiedź od Homebaa
Dear Vicki,
Thank you for taking the time to share your detailed experience with Homebaa. We truly appreciate your honest feedback about the products and our customer service. Our entire team strives to provide solutions that prioritize our customers' satisfaction, and we're glad this was reflected in your interaction with us.
We understand that personal taste plays a significant role in home decor choices, which is why we aim to be flexible and accommodating with our return policy. Your satisfaction is more important to us than the return shipping costs.
We look forward to serving you again as you explore our wider range of home decor products. Thank you for your trust in Homebaa!
LED light bars. Loved how fast they arrived.
I just purchased 9 LED bar lights from Homebaa and they were wonderful. The lights arrived very quickly and their communication about every step was exceptional.
Once we had the lights installed, I am blown away with how beautiful they are. As a matter of fact I’m just about to order more. I will certainly be ordering from them again in the future
23 października 2024
Opinia niezależna
Odpowiedź od Homebaa
Hi Paul,
Thank you for your sincere review!
We’re so glad to hear that you’re pleased with the LED light bars and appreciate our delivery speed and communication. Your feedback means a lot to us and inspires us to keep improving our service and product quality. It’s our pleasure to add beauty to your space, and we look forward to providing you with more high-quality lighting options! If you have any questions or needs, please feel free to reach out.
Thank you for your trust, and we look forward to serving you again!
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