Homebaa Recenzje 

114
•
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

SCAMMERS. Never delivered my product and when I disputed with my credit card, they submitted fake documents saying that they did until I submitted the tracking showing it never arrived. I am now pursu... Zobacz więcej

Oceniono na 4 z 5

Nice clean look, surprisingly sturdy. The delivery took 8 weeks, but this is the only drawback. The pieces were well-packed and the holes aligned well for assembly. A major upgrade in organization for... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Almost 5 stars for service but definitely 5 stars for the product! The lamp is beautiful! Previous reviewers were correct that there were no instructions included and yes, you can figure it out but... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered a light that was labeled "Third gear dimming". I did not realize this mean that it would change color temp every time I turned it off and on again. I reached out to customer support to inqui... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep meblowy
  2. również w kategorii:
  3. Sklep z meblami do barów i restauracji
  4. Sklep z meblami do salonu
  5. Sklep z meblami kuchennymi
  6. Sklep z oświetleniem

Napisane przez firmę

Homebaa is an online provider of quality lighting and a curated selection of fine furniture. We focus on delivering a diverse range of design styles—from modern minimalism to vintage elegance—allowing clients to find the perfect pieces to complement any unique space. With an emphasis on craftsmanship and reliable quality, Homebaa ensures that each product line is carefully selected to balance aesthetic appeal with lasting durability. By providing attentive service and a refined shopping experience, Homebaa aims to help both residential and commercial clients create environments that are both tasteful and inviting.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

114 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(114)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 64

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I rarely leave reviews

I rarely leave reviews, but this company absolutely deserves one.

The breakfast bar and chairs took a little longer than I originally expected, but the moment everything arrived, I completely understood why. The level of care they put into packaging was honestly some of the best I’ve ever seen from any company I’ve ordered from. Every piece was protected perfectly and packed with incredible attention to detail.

The craftsmanship is absolutely beautiful. You can immediately tell this is real handmade quality work — not mass-produced furniture. The wood is stunning, the finish is excellent, and everything feels extremely solid and structurally sound. The bar stools are especially impressive — sturdy, comfortable, and built to last.

In today’s world, it’s rare to find a company that still takes this much pride in their product and customer experience. From the quality of the materials to the care in shipping and packaging, you can tell these people genuinely care about what they build.

If you’re thinking about ordering from them, do it. The wait was 100% worth it, and I couldn’t be happier with the final product. Absolutely beautiful work.

10 kwietnia 2026
Opinia niezależna
Oceniono na 4 z 5

The company followed up/responded and…

The company followed up/responded and made good on it's response to complete my lost/late order. I'm not sure why it took months to arrive and by then I had requested the company to send an additional order, their expense. Both orders eventually arrived months later and I was told to just keep the extra order rather than return it.

2 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service and Great Value

Customer service has been very responsive and answered my questions precisely. That stands out to me, but the real difference has been the pricing on their site. I was able to find what I needed at a steep discount over other vendors, that's great value.

7 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Highly recommend Homebaa

Highly recommend Homebaa! Professional team, great communication, and excellent service from start to finish. They were reliable, fast, and paid attention to every detail. Very satisfied with the quality of work and overall experience. Definitely a company you can trust!

7 maja 2026
Opinia niezależna
Oceniono na 2 z 5

Lamp order

I ordered a lamp from the Homebaa website, on April 24th 2026. Today is May 1st 2026, so about a week has passed, not very long I understand that. I haven't received information as to when it might be arriving. I tried calling the company but the number provided lead to Verizon saying that they could not complete that phone call. I tried emailing the customer support email but haven't received a response from the company yet, so no progress is occurring. My order number is HB-116312026

24 kwietnia 2026
Opinia niezależna
Logo Homebaa

Odpowiedź od Homebaa

Dear Customer,

We are sorry to hear about your negative experience and understand your concerns.

We have already contacted you via email; please check your inbox (or spam folder).

Below is the current delivery status for your order HB-116312026:
Customs clearance completed—Your shipment has been cleared by customs and is currently in transit. You should receive your package shortly.

Thank you for your patience. If you need to track your shipment or require any further assistance, please feel free to contact us.

Best regards!
Homebaa Customer Support Team

Oceniono na 4 z 5

Good price, good product, great customer service

We ordered a table. It took 6-8 weeks to get here. When we got it, it was damaged in shipping. Other than the damage, the quality of the table was just as described. Their customer service was on top of our complaint and timely in responding. After several emails we were offered a full refund or full replacement. I'd order from them again as the price point and product received were both great. Ours was just damaged in transit - not the company's fault.

22 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

I ordered a dining set from Homebaa.com…

I ordered a dining set from Homebaa.com on February 8, 2026. I received the table on March 30, 2026, which took 50 days from order to delivery. I received the chairs on April 8, 2026, which took 59 days from order to delivery. I live on the West Coast of the United States.

The furniture is of good quality for the price and I am enjoying the dining set. I bought it mostly because I could not find a comparable dining set that was as stylish at this price point elsewhere.

All of these items arrived intact. The customer service was responsive. I was initially worried because I was not sure when I would receive the items. However, I did buy the items fully understanding that they are shipped by boat from China and that they can take up to two months to receive. Their tracking system is actually quite good and I was able to see updates regularly.

If you don’t need your items fast, and are willing to wait up to two months for standard shipping, then homebaa.com is a viable vendor for stylish pieces at lower prices. If you are expecting Wayfair shipping times, then look elsewhere.

7 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Great experience overall

Customer service was responsive, professional, and genuinely helpful, and the product selection made it easy to find exactly what I needed. The item I received matched expectations in quality and description, and the whole process felt smooth and reliable. I’d definitely recommend this company and would shop with them again.

23 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

I had an installation question about…

I had an installation question about the lights we had bought, and friendly customer service was very quick to respond. The lights are very attractive and stylish, and quite economical. I plan on buying more of their pendant lights for my new home, so we can be very cutting edge, but stay within our budget. These are a sleek Bauhaus-esque design, and we are thoroughly happy. A+

16 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

I was waiting for my Table Lamp even…

I was waiting for my Table Lamp even after a month had passed, there were no update on the delivery.
What kind of faith, exactly, am I supposed to wait with?
you should have provided updates along the way so that I wouldn't be left with such regrets!

3 marca 2026
Opinia niezależna
Logo Homebaa

Odpowiedź od Homebaa

Dear Customer,

We sincerely apologize for the delay and understand your frustration with the lack of timely updates.

After checking your order, the shipment has been held for customs inspection, which is outside our control. During this time, tracking updates may be limited until it is released.

Our team has already reached out to you and is actively working to assist you and provide the latest update on your shipment.

Thank you for your patience and understanding.

Best regards,
Homebaa Customer Support Team

Oceniono na 1 z 5

Inaccurate product descriptions, poor quality, slow shipping

I ordered a wooden shoe rack. It took months to arrive. It is very poor quality. The shelves are about as sturdy as a cracker. The description says the shelves are 10” deep but they are only 9” deep.

Update: the company emailed me about this review and asked me to “measure with a tape measure starting at zero.” As if I don’t know how to measure. But I measured again, and the shelves are actually only 8-3/4” deep, not 9”.

5 kwietnia 2026
Opinia niezależna
Logo Homebaa

Odpowiedź od Homebaa

Dear Customer,

We’re sorry to hear about your experience and understand your concerns.

Regarding the dimension difference, slight variations can occur due to manual measurement and production tolerances, but we agree this should not cause confusion, and we appreciate you bringing it to our attention.

We also understand that the delivery time and product experience did not meet your expectations, and we sincerely apologize for that.

Our team has already reached out to you via email with a solution to address your concerns. We hope you can check your inbox and reply to us, so we can continue assisting you and work toward a resolution that meets your expectations.

Best regards,
Homebaa Customer Support Team

Oceniono na 1 z 5

I have ordered 4 lights in February…

I have ordered 4 lights in February 2026 and I am still waiting on these ITEMS. Why so long?

They need to tell the customers the approximate time that they will received ITEMS and not put is in fine prints.

I just checked and was told that I will get my 4 lights in July? 5 months after I ordered the lights.

I am very, very, very disappointed. This should never take this long for any ITEMS.

10 lutego 2026
Opinia niezależna
Logo Homebaa

Odpowiedź od Homebaa

Dear Customer,

Thank you for reaching out. We completely understand your concern and sincerely apologize for any confusion. Please note that our delivery times are not as long as mentioned, and there may have been a misunderstanding regarding your order.

Could you please contact us at service@homebaa.com
with your order number? Our team will be happy to check the shipping status and provide you with the most accurate information.

We truly appreciate your patience and understanding.

Best regards,
Homebaa Customer Support Team

Oceniono na 1 z 5

Garbage Furniture! Do not buy

Worst piece of furniture ever. Edges don't match up, "wood" is particle board with wood-like sticker on it. I can't believe this bookshelf was $300+. It's literally worth no more than $40 and they would only refund me $30. Total garbage.

21 lutego 2026
Opinia niezależna
Logo Homebaa

Odpowiedź od Homebaa

Dear Customer,

We’re sorry to hear about your experience and appreciate you bringing this to our attention.

To properly assess the issue, we kindly requested photos of the product. As we did not receive them, we were unable to verify the concerns in detail, and the $30 refund was offered as an initial goodwill gesture based on the information available at the time.

At Homebaa, we take product quality and customer satisfaction seriously, and we always aim to provide fair and reasonable solutions. We’re still very willing to review your case further and offer a more appropriate resolution once we receive the photos.

Please feel free to contact us at service@homebaa.com
— our team will be happy to assist you.

Best regards,
Homebaa Customer Support Team

Oceniono na 4 z 5

I received the plant stand today

I received the plant stand today. I had to wait awhile to get it as I believe they were on holiday break but they were very good in keeping me current on the stands status. My husband quickly assembled the plant stand and I put it to use immediately. I am very pleased. The quality is good and I would order from this company again but I would take into consideration delivery time. Letting me know about delivery time definitely would have been beneficial thus the reason for the 4 stars and not 5.

24 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Very Honest

You are helpful with the customers, as well patient with us. We love that your company is very honest with the customers and we are grateful. Thank You.

23 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Slow shipping and crappy products

15 marca 2026
Opinia niezależna
Logo Homebaa

Odpowiedź od Homebaa

Dear Customer,

We’re sorry to hear about your experience. Our customer service team has already reached out to better understand the situation and assist with the matter.

At Homebaa, we take customer feedback seriously and are committed to providing responsive support and reliable service. If you could kindly reply to our message or contact us at service@homebaa.com, we would greatly appreciate the opportunity to assist you.

Best regards,
Homebaa Customer Support Team

Oceniono na 5 z 5

Wonderful Customer Service

I reached out to the customer service at Homebaa regarding a specific stool I needed, in a specific quantity that was not originally offered. They replied to me very quickly and were able to accommodate my request. Very helpful and professional. Cannot wait for my stools to arrive. Thanks again!

4 marca 2026
Opinia niezależna

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