I loved Waldo, their contacts were good quality, soft, not once did my eyes get dried or irritated. Good value and discounts! I hope they come back because I will definitely switch over!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I love that they offered the B12 lenses and hydrating eye drops specifically for your contact lenses! I was sad to see they had to close operations. I need them back on the market!
This last deal for 60% off didn't work. I was charged full price and was told I would receive a refund but didn't. The convenience of getting contacts this way is great, but Waldo has not done a good... Zobacz więcej
Reakcja na opinię
Did not solve my problem. I asked her to look at previous orders and she would find the left eye lens I wanted yo buy 2 boxes now and stay with my regular order of just my right eye. Said she could no... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Dane kontaktowe
The Frames, 1 Phipp Street, EC2A 4PS, London, Zjednoczone Królestwo
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3,4
Średnia
17 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ease of ordering
15 października 2025
Odpowiedź od Waldo Contact Lenses
Thank you for your feedback Mark
We are so happy to hear you find the WALDO website easy to use for placing an order
Anita @ Team WALDO
Did not solve my problem
Did not solve my problem. I asked her to look at previous orders and she would find the left eye lens I wanted yo buy 2 boxes now and stay with my regular order of just my right eye. Said she could not do it without a prescription sent to you. I called later that day got a different person who tried harder and solved my problem immediately. I will be giving her a great review
4 października 2025
Odpowiedź od Waldo Contact Lenses
Thank you Robbie for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 but are sorry to hear you had to call back to get things resolved. We will have a look into this and are happy to hear we were able to help the second time.
Hopefully we can turn the star into 5 stars in the future.
Anita @ Team WALDO
After the post office returned my order…
After the post office returned my order I called Waldo customer service. They were so pleasant and helpful. I think they went out of their way to help and get me a new order shipped. I will remain a waldo customer for years to come. Thank you!
3 października 2025
Odpowiedź od Waldo Contact Lenses
WALDO summed up perfectly Laurie, thank you
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear we could resolve things for you
We are so happy to hear you are a part of the WALDO community
Anita @ Team WALDO
Supply is still a problem
Supply is still a problem. Contracting customer service.
2 października 2025
Odpowiedź od Waldo Contact Lenses
Firstly, thank you for being a part of the WALDO community Hiolly, we value you as a customer and are sorry there was a problem with your order.
The good news is that we have made significant strides toward returning to normal operations and once again providing the quality, and reliability that customers like you deserve. We've bolstered our supply chain and fulfilment teams and have resumed shipping orders.
Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Always on time
1 października 2025
Odpowiedź od Waldo Contact Lenses
Thank you for your feedback James
We are so happy to hear your WALDO flexible subscription is working well for you and your lenses arrive on time.
Anita @ Team WALDO
Delivered on time
Delivered on time. Great lenses. Kept in easy to open containers. Most importantly, just in saline water .
30 września 2025
Odpowiedź od Waldo Contact Lenses
Thank you for your feedback Veronique
We are so happy to hear your WALDO lenses are working so well for you, they come in saline with added Hyaluoronic acid agents that helps with comfort and moisturisation.
Anita @ Team WALDO
Shipping time was minimal
Shipping time was minimal, the contacts feel great (I can hardly feel them) and the price was very fair.
10 października 2025
Odpowiedź od Waldo Contact Lenses
Thank you for your feedback Heather
It's great to hear WALDO can save you money without compromising on the comfort, and we are so happy to hear they arrived on time.
Anita @ Team WALDO
I love the Waldo experience
I love the Waldo experience! Ordering is so easy and straight forward. The price is 100% fair and the quality has been second to none every time. 10/10 I highly recommend!
3 października 2025
Odpowiedź od Waldo Contact Lenses
Waldo summed up perfectly Stephanie, thank you and for the recommendation
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you
It's also great to hear WALDO can save you money without compromising on the comfort
Anita @ Team WALDO
I have no complaints..I love these…
I have no complaints..I love these contacts plus it saves me money and the best part is it get delivered to me..Waldo has great communication, customer service!!
10 października 2025
Opinia niezależna
Odpowiedź od Waldo Contact Lenses
Waldo summed up perfectly Laura, thank you
It's great to hear WALDO can save you money without compromising on the comfort and you love the lenses as much as we do
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Odpowiedź od Waldo Contact Lenses
Thank you for your feedback Luz
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Odpowiedź od Waldo Contact Lenses
Thank you for your feedback Arnold
We are so happy to hear you find the WALDO website easy to navigate to place an order for lenses
I'd great to hear you are a part of the WALDO community
Anita @ Team WALDO
Odpowiedź od Waldo Contact Lenses
Thank you for your feedback Kimya
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you
Anita @ Team WALDO
Odpowiedź od Waldo Contact Lenses
Hi Tanya,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
Waldo contacts lenses is my go-to…
Waldo contacts lenses is my go-to contact lens company. The product is 2nd to none and shipping has been great. Thanks!
13 października 2025
Opinia niezależna
Odpowiedź od Waldo Contact Lenses
Hi there,
Thank you for your feedback.
We are happy to hear that our lenses are working so well for you.
Thank you for taking the time to give us feedback.
Best,
Nataska| Team WALDO
The lenses are fine
The lenses are fine. However, actually receiving the product when promised hardly ever happens.
6 października 2025
Opinia niezależna
Odpowiedź od Waldo Contact Lenses
Hi there,
Thank you for your feedback and I apologize for the frustration you've experienced with us recently.
Im sorry to hear that you have not been receiving your orders.
I've connected with our Customer Service team and they will be reaching out to help.
Best,
Nataska| Team WALDO
Great Value, quality and service!
Ease of ordering process, good quality lenses and quick service and delivery are all you need and these guys have it all... highly recommend!
6 października 2025
Opinia niezależna
Odpowiedź od Waldo Contact Lenses
Hi Harry,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
I have never had any problems with…
I have never had any problems with shipments nor the quality of the contacts. The only complaint I have is the size of the outer boxes they are shipped in, they used to be much smaller and I’m sure the old boxes cost more to purchase but I believe there should be a cost effective smaller box.
12 września 2025
Odpowiedź od Waldo Contact Lenses
Hi Melissa,
Thank you for your feedback. We are appreciate your feedback and will look into your suggestion further.
We are happy to hear that our lenses are working well for you.
Best,
Nataska| Team WALDO
Did not answer or help with what I…
Did not answer or help with what I needed. Kept sending the exact email over and over again. Worst customer service
1 października 2025
Opinia niezależna
Odpowiedź od Waldo Contact Lenses
Hi Shanyn,
Thank you for your feedback and I apologize for the frustration you've experienced with us recently.
I've connected with our Customer Service team and they will be reaching out to help.
Best,
Nataska| Team WALDO
Refused to refund $ that was taken…
Refused to refund $ that was taken without my permission
23 września 2025
Odpowiedź od Waldo Contact Lenses
Thank you for taking the time to review WALDO Jay
We are sorry to hear you feel you have not had a good WALDO experience. WALDO is a subscription service, and the next charge date is advised at checkout, you would need to cancel by this date if you did not want to continue your subscription. This would also have been confirmed in your welcome email, which was sent explaining how the subscription works, how to amend your subscription and what will be charged. Our Terms and Conditions also explains how the subscription works. The 1st subscription order arrives 12 days after signing up for the free trial to ensure you would not be without lenses once the trial has finished.
Anita @ Team WALDO
They didn't stick on into my eyes
9 września 2025
Odpowiedź od Waldo Contact Lenses
Hi Yesica,
Thank you for your feedback and I apologize for the frustration you've experienced with us recently.
I am sorry to hear that our lenses were not the best for you.
I've connected with our Customer Service team and they will be reaching out to help.
Best,
Nataska| Team WALDO
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