After some difficulty getting the service installed (due to the existing bt route to the house being compromised) once it was finally installed it's been 100% rock solid. 900 up, 900 down, i've had it... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
AVOID!!! Door-to-door sales rep came to my house. Started by asking if I saw anyone climbing the telephone pole. I asked why and whether he's selling anything. He responded by copying me and mocking m... Zobacz więcej
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... Zobacz więcej
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Excellent customer service!The advisor had an amazing telephone manner, a lovely voice and was very polite throughout the call.They listen carefully, answered my question and reassured me that everyth... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Dane kontaktowe
25 Wilton Road, SW1V 1LW, London, Zjednoczone Królestwo
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,0
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Interesting - Hey Broadband only respond to positive reviews
Interesting - Hey Broadband only respond to positive reviews. I submitted a review on Trustpilot 6 days ago (Complaint CPL0007447). I'm astounded by the appalling lack of response. I am still suffering laggy internet response and wireless signal is worse than we had with our our Adtran router. The router did not require replacing nor did the internal fibre lead - the problem was at the centre. For the pleasure of having two engineers arrive (one barefoot in my house) I am now being charged £100 (which I was not advised of!!) for an engineer visit. The customer support response and level of service beggars belief!!!! Come on Hey!Broadband try and redeem yourselves. Still waiting for answers
15 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Simon,
Thanks for your feedback. We'd like to address one point directly, as it's important for other readers.
We do not only respond to positive reviews. In fact, we have an internal process for handling all Trustpilot reviews, regardless of rating. Where a review contains account-specific concerns, we often request additional information via Trustpilot because we're unable to identify a customer's account from a Trustpilot username alone. This is both for security reasons and to ensure any response we provide is accurate, detailed, and relevant to the issues being raised.
In your case, we requested further information so we could properly investigate the concerns around the outage, engineer visit, charges, and ongoing service issues before providing a public response. Without access to the account details, we risk giving incomplete or inaccurate information.
Having reviewed the information available, we can see the no-service fault was reported on 28 May and, following remote diagnostics, was escalated for an engineer visit as it appeared further investigation on-site was required. We appreciate this was a frustrating experience, particularly given the disruption caused and your concerns regarding the subsequent charge and wireless performance.
Your complaint remains under review through the appropriate channels, and we appreciate your patience while this process is completed. We take the concerns you've raised seriously and will continue to investigate them thoroughly.
I would advise you to now email us on info@heyb.co.uk referencing your complaint number and this review so we can ensure we can remedy this.
All the best,
Khushi
H!B
Becareful when you leave
Joined for just over 2 years with promotion. Very good price and the performance was not excellent but it was good enough most of the time.
Never got to the bottom of the performance issues after contacting customer services - they are really not good with tech issues. Couldn't see anything wrong but I kept getting low bandwidth and having to restart the router everyday.
Eventually left but they charge you an absolute bomb before you can leave and I sent the equipment back but they just said they never received it and charged me even more money!
Don't go with these guys, they are cheap because they get money back in other ways.
18 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Tris,
Thanks for your feedback and I'm sorry to hear about your experience.
While it's good to hear you found the pricing competitive and the service generally usable, it's disappointing that the performance issues you experienced were never fully resolved. Requiring daily router reboots is clearly not acceptable, and if technical issues remain unresolved after support has been involved, we understand why you would be frustrated.
We're also concerned to hear about the equipment return and subsequent charges. If equipment has been returned, this should be properly investigated rather than simply assumed to be outstanding.
We did try to reach out via Trustpilot for more details so we could investigate your account and review what happened, but unfortunately we didn't hear back.
Please email info@heyb.co.uk referencing this review so we can look into the service issues, equipment return, and charges in full.
All the best,
Khushi
H!B
had a problem connecting on to…internet
had a problem connecting on to internet, Ash quickly
identified the problem on a device, He calmly and patiently talked us through it to get it working again, not easy when talking to "old people"! and no kids to help us. He was very professional and had a good sense of humor. if any more problems we would always ask for ASH
12 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey there!
Thanks for taking the time to leave such a lovely review - really great to hear Ash was able to help get you back online quickly.
We’ll make sure this feedback is passed on to him. Calm, patient support (especially when things get a bit tricky) is exactly what we aim for, so it’s great to know that came through in your experience.
If you ever need help again, we’re here. Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Got the broadband service over a year…
Got the broadband service over a year ago being told one of the best out there so finished with BT/EE and move over what a complete joke. Sent out a guy in a car not a company van didn't have enough cable the lay new cable so he spliced the BT cable came into my home dropped tv on the floor broke the aerial connector and side of tv, gave me a password to set it up then left without seeing it working. I spent many days on the phone to IT DEPT trying to get it sorted out no joy telling me my 2 year old tv wasn't a smart tv when it is,sent pics of damage and now on my 7th complaint after only being put on broadband as a guest so everybody else can piggy back for nothing and now because I have told them I refuse to pay they are now threatening me with debt collection.
To anyone that's thinking of HEY BROADBAND don't do it I'm now seeking advice from OFCOM,TRUSTPILOT and a LAWYER one of my most recent complaints Is CPL0006836 and it's amazing when you make a good review this company replies but a bad one they don't care only care about the money they are making
12 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Mark,
Thank you for taking the time to leave a review. We're sorry to hear that you remain dissatisfied with your experience.
We can confirm that a full investigation was carried out in relation to complaint reference CPL0006836. This included a review of the installation, engineer visit records, service history and all concerns raised with our team.
Following this investigation, we were unable to find evidence to support the complaint being upheld or to justify the removal of the charges on the account. We appreciate that you do not agree with this outcome, however our decision was reached following a thorough review of all the information and evidence available to us.
We would also like to clarify that we respond to both positive and negative reviews wherever possible, as we value all customer feedback and believe it is important to provide context for prospective customers. Our general process of review responding is requesting more information from the customer through this site so we can thoroughly check through your account and reply accordingly.
We recognise that this situation has been frustrating for you and are sorry that we have been unable to reach a resolution that meets your expectations. Should you wish to provide any additional information for consideration, please contact our Complaints Team directly, quoting reference CPL0006836.
All the best,
Khushi
H!B
Excellent service
Pedro Brito was an excellent engineer who fitted the router with no issues. He was friendly, patient with me and really understanding as I had to call my landlord for permission to drill. He answered all the questions that I had, gave his professional recommendations and done an amazing, neat job on the inside and outside of the flat. Couldn’t ask for a better service!
12 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Gabriela.
Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.
It’s always good to know our engineers are taking the time to be patient, explain the process clearly nd make sure everything is done properly, especially when permissions or landlord approvals are needed.
We really appreciate you taking the time to share this
Best wishes,
Khushi
H!B
My experience was very good
My experience was very good . The installer chris bellot was very nice and friendly . He did his job in the best way . Hey broadband has a nice speed network
12 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Lovepreet.
Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.
It’s always good to know our engineers are taking the time to be patient, explain the process clearly and make sure everything is done properly, especially when permissions or landlord approvals are needed.
We really appreciate you taking the time to share this
Best wishes,
Khushi
H!B
Awful service
Awful service . Awful signal , constant buffering ,no help from the team always say we will phone you back but never do , cannot wait to leave this terrible service
12 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Rosie,
Thanks for your feedback and I'm sorry to hear about your experience.
Constant buffering, poor signal quality, and missed call-backs are understandably frustrating, especially when you've already sought support and feel your concerns haven't been followed through. If a customer is promised a call back, that commitment should be honoured.
We did try to reach out via Trustpilot for more details so we could investigate your account and previous support interactions, but unfortunately we didn't hear back.
Please email info@heyb.co.uk referencing this review so we can review the issues you've experienced and look into what has gone wrong.
All the best,
Khushi
H!B
No internet for a year and cannot leave until I pay the 24 month contract in full.
Had Hey! Broadband for one year already - locked into a 24 month contract and it has not worked a single day. Tried to leave, but cannot as I have been told by Hey! Broadband representative that I will have to pay for the remainder of contract in full to leave.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi there,
Thanks for your feedback + I’m sorry to hear about your experience.
If a service genuinely hasn't worked as expected, we understand how frustrating that would be, particularly over an extended period. However, we're unable to investigate the issues you've described or review any discussions around contract termination without first identifying the account.
We did try to reach out via Trustpilot for more details so we could look into this properly, but didn't hear back, so we haven't been able to review your case.
Please email info@heyb.co.uk referencing this review and we'll be happy to investigate your service history, the support you've received, and the options available to you.
Best wishes,
Khushi
H!B
Exceptional service
Yourr engineer was extremely kind and helpful
Pedro Brito explained what he was going to do
Has left the premises tidy and clean and the wiring was neat tight and virtually invisible
12 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Sykes.
Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.
It’s always good to know our engineers are taking the time to be patient, explain the process clearly and make sure everything is done properly, especially when permissions or landlord approvals are needed.
We really appreciate you taking the time to share this
Best wishes,
Khushi
H!B
Chris Bellott was an Amazing Engineer
Chris Bellott was an amazing engineer who explained everything in detail and informed me of the whole process.
Speed test showed around 900 constant and really happy so far to test the service out
12 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Miguel.
Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.
It’s always good to know our engineers are taking the time to be patient, explain the process clearly and make sure everything is done properly, especially when permissions or landlord approvals are needed.
We really appreciate you taking the time to share this
Best wishes,
Khushi
H!B
I’ve been with hey broadband for just…
I’ve been with hey broadband for just over a year and I’ve only ever had one problem with my broadband and speeds are incredible and the price is. Brilliant
11 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Christopher,
Thanks for your feedback — really great to hear you’ve had a strong experience over the past year.
It’s good to know the service has been reliable overall, with fast speeds and good value, and that any minor issue was quickly resolved when it came up.
We really appreciate you taking the time to share this.
Best wishes,
Khushi
H!B
Poor equipment and even worse customer service
Avoid their mesh Wi-Fi. The equipment is useless and gives terrible coverage.
I emailed to cancel the Mesh add on, on day 12, inside the 14-day cooling-off window. Because I missed their return calls while travelling, they closed my ticket and tried to hit me with an early termination fee. Their excuse is that the phone call was necessary for security reasons but I never gave them authorisation to close my ticket. They didn't even notify me they closed it until I started complaining!
Instead of fixing their own mistake, they tried to haggle with me, first offering 50% off the incorrectly applied fee, then dropping it to £50. Total gaslighting.
They only backed down and dropped the fee to zero when I quoted their own terms back to them and demanded a deadlock letter for the Ombudsman. So stand your ground if you are in the right. Of course the fees were dropped 'as a gesture of goodwill' and denying all responsibility.
Fibre line is fine, but customer service is a nightmare. Will be now reporting them to Ofcom for creating unfair barriers to cancellation.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Alex,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our Mesh Wi-Fi service and subsequent cancellation process did not meet your expectations.
Having reviewed your account, we can see that there was a dispute regarding the cancellation of your Mesh Wi-Fi add-on and the application of Early Termination Fees. Following a full review of the available evidence, the charges were removed and the matter was resolved.
We appreciate that the process and communications surrounding this issue caused frustration, particularly whilst you were travelling. Customer security is extremely important to us and, in some circumstances, we may need to speak directly with customers before actioning changes to an account. However, we recognise that clear communication throughout this process is equally important.
Whilst we appreciate that you remain dissatisfied with how this matter was handled, we are pleased that a resolution was ultimately reached.
Thank you for your feedback, which will be shared with the relevant teams as we continue to review and improve our customer journeys.
All the best,
Khushi
H!B
When we went to renew customer …
When we went to renew customer services listen to our concerns and acted on them , they keep you informed of any outages,no issues in my time with them , Always had problems with old copper service providers ,and always slow to respond
8 listopada 2025
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey there!
Thanks for your feedback - really good to hear the renewal process went smoothly and that your concerns were listened to and acted on.
It’s also great to know you’re getting clear communication around outages and have had a reliable experience overall compared to previous providers. We really appreciate you taking the time to share this.
Best wishes,
Khushi
H!B
Chris bellott engineer installed my hey…
Chris bellott engineer installed my hey broadband and he is such a nice man. Gave full service and calmly teach me how to do the things and how to manage this devices. I am very with his job . Thanks.😊
11 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Parminder,
Thank you for taking the time to leave us a review. I am so pleased to see you had a 5 star experience with our installer. This is exactly the service we wish to deliver. We are glad you chose us to stay #happilyconnected.
Happy streaming.
Best wishes,
Khushi
H!B
Odpowiedź od Hey!Broadband
Hey! M Asim,
Thank you for taking the time to leave us a review. I am so pleased to see you had a 5 star experience with our installer. This is exactly the service we wish to deliver. We are glad you chose us to stay #happilyconnected.
Happy streaming.
Best wishes,
Khushi
H!B
Excellent Broadband Provider
The pricing is very good and the service has been excellent. I only gave a 4 star review because when my contract ran out they tried to radically increase the price. With some bartering on the phone they brpought the price back down to just an increase of £3.00 a month from almost doubling it. The price I pay now is £30.00 per month.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey there,
Thank you for taking the time to leave a review.
We're delighted to hear you've found both our pricing and service to be excellent.
We appreciate your comments regarding pricing at the end of your contract term. Like many providers, our promotional offers are typically tied to fixed-term agreements, and we're pleased our team was able to discuss the options available and find a package that worked for you.
As we've only just missed out on a 5-star rating, we'd love to understand what we could have done differently to earn that final star. If you'd be willing to share any further feedback, please contact us at info@heyb.co.uk quoting your review.
We value your custom and would welcome the opportunity to continue improving your experience. If we can address any remaining concerns, we hope you might consider updating your review in the future.
Best wishes,
Khushi
H!B
Good provider fast broadband and…
Good provider fast broadband and reasonable price. A bit of a connectivity issue in some parts of the house so need to resolve that
11 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey Rishidar,
Thank you for taking the time to leave a review.
We're delighted to hear you're enjoying our fast broadband speeds and competitive pricing.
We're sorry to hear you've experienced some connectivity issues in certain areas of your home. In many cases, this can be resolved with a few adjustments or by exploring options to improve Wi-Fi coverage throughout the property.
As we've only just missed out on a 5-star rating, we'd love the opportunity to put things right. Please contact us at info@heyb.co.uk quoting your review and our team will be happy to investigate the issue and help improve your experience.
We value your feedback and hope that, once we've had the chance to assist, you might consider updating your review in the future.
Best wishes,
Khushi
H!B
Odpowiedź od Hey!Broadband
Hey there!
Thank you for taking the time to leave us a review. We are so grateful for your kind words and your 5 star! Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
Hard work !
The installation process was a nightmare! Took just over a month...engineers couldn't decide if a cherry picker was required...took 3 visits to then not use it.
28 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Nicola,
Thanks for your feedback and I’m sorry to hear the installation process was so frustrating.
Multiple visits and unclear planning around equipment like a cherry picker shouldn’t be happening and we understand how disruptive delays like that can be when you’re trying to get connected.
We did try to reach out via Trustpilot for more details so we could review your installation properly, but didn’t hear back, so we haven’t been able to investigate the case.
If you’d like this looked into, please email info@heyb.co.uk referencing this review.
All the best,
Khushi
H!B
its working all good for me been…
its working all good for me been getting my friends to change over as will
10 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Susan,
Thank you for taking the time to leave us a review. We are so grateful for your kind words and your 5 star! I am so pleased to hear you're making the most of our Amazon voucher referral scheme - there is nothing like sharing the love (and connection) PLUS earning a voucher for it! Keep an eye on our social media @heybroadband for updates to our referral scheme including incentive increases :)
Happy streaming and best wishes,
Khushi
H!B
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Dowiedz się więcej o procesie recenzji Trustpilot.
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