After some difficulty getting the service installed (due to the existing bt route to the house being compromised) once it was finally installed it's been 100% rock solid. 900 up, 900 down, i've had it... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Chris Bellott was extremely professional, knowledgeable, and understanding. He quickly identified the issue and not only fixed my internet problem but also made sure it wouldn’t happen again. He expla... Zobacz więcej
Reakcja na opinię
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... Zobacz więcej
Reakcja na opinię
It has been the most stressful, disappointing experience. Agents promise one thing then they renege on it. The credit they promised on our account has not been applied and they seem to have 'forgotte... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Dane kontaktowe
25 Wilton Road, SW1V 1LW, London, Zjednoczone Królestwo
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4,0
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I had the wonderful Chris Bellott come…
I had the wonderful Chris Bellott come and fit my WiFi today he was chatty and friendly and knew what he was doing. Arrived earlier than expected but called to let me know which I was happy with. Great experience!
19 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Sophie,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Professional service
Spoke clearly, was professional in dealing with all aspects of my call,
19 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Chimaoke,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Great service!
Friendly service from Stefan who fitted my WiFi, really helpful with any questions, and I was impressed by how tidy and discreet the wiring was, on trying the WiFi it seems to be working great so far, I also got a great affordable deal for being a new customer when calling HeyBroadband to join them, thanks!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Rachel,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my Internet installation today, very professional and I have great speeds, recommended
18 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Sayed,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Odpowiedź od Hey!Broadband
Hey! Harwinder,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
good job chris belott
18 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Arv,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
Good experience with these guys
Good experience with these guys. Neat, tidy work and friendly chaps. Thankyou.
18 maja 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Flic,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
Great internet, brutal billing surprises
Great internet, brutal billing surprises
For the full 24 months of my contract, Hey Broadband was excellent — fast, stable, no complaints at all. However the moment the contract ended, the price jumped to £55/month, and then for three months running they took an extra £90 out of my account on top of that. Almost £300 in three months.
When I emailed, they said it was a late payment fee — I accept I was late once, and I accepted that penalty. But I was charged it three times.
I cancelled the second I saw the third charge.
** UPDATE — in response to Hey!Broadband's reply **
They claim late fees were applied on three separate occasions because payments weren't received on time. That's not the full picture. Yes, I was late once — I hold my hands up to that. But on the other two occasions, the money was in my account and ready. Your Direct Debit simply failed to collect. That is not my fault, that is a failure on your end.
I tried explaining this multiple times to your customer service team, but the language barrier made it impossible to get anywhere. Based on other reviews here, I'm clearly not the only one who experienced this.
The internet itself is genuinely good, so I'd still recommend the service. But cancel the second your 24 months are up — or you might end up paying for the same mistake three times like I did.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Bakacsi,
Thank you for your feedback.
We're pleased to hear that you found the broadband service itself to be fast and reliable throughout your contract term.
However, we'd like to clarify some of the points raised regarding billing. Having reviewed your account, we can confirm that the late payment fees applied were not related to a single missed payment. Our records show that late payment charges were applied on three separate occasions due to payments not being received by the due date.
We would also like to clarify that, as outlined in your contract documentation, your service moved onto a rolling monthly agreement once your minimum term ended. The out-of-contract monthly price applicable to this service was therefore charged from that point onwards.
We appreciate that price increases and late payment charges can be frustrating, but we feel it is important to provide this additional context for prospective customers reading your review.
Thank you again for your comments and for recognising the quality of the broadband service itself.
All the best,
Khushi
H!B
Odpowiedź od Hey!Broadband
Hey! Christopher,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
Poor service.
A poor customer service experience with Hey! Broadband. I went with them to secure an affordable monthly payment.
Initially, the bloke who installed the box, at our house, asked my wife for assistance with installation. Which annoyed me.
We experienced l an outage in the area shortly after installation.
When we moved, we were required to pay out the rest of our term (fair enough). The issue was all the time wasted calling, being passed around the lines to sort out an "early repayment plan". Sometimes I'd call the department for the staff to tell me nothing had been recorded.
Am email comes through today with a total to be paid back. I call up to confirm if this is the final payment to be told that another £90 will be charged for not "returning the equipment". I have looked in my inbox, junk, deleted emails and can't find a record of this. I asked again about the early repayment assistance (as I know need to pay back £359.29 in one hit followed by the £90). I was told that there's no record of this enquiry and I'll need to fill out a complaint form. Ridiculous display of customer service with no attempt of acknowledging fault. They knew exactly how much was needed to be charged but no record of assistance needed to their customer. Unreal.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Alexander,
The level of service you've described, particularly around being passed between teams, missing records of previous conversations, and receiving unexpected charges, is clearly frustrating and not the experience we want our customers to have. If a customer has discussed repayment support or raised concerns previously, those interactions should be accurately recorded and accessible to the relevant teams.
We're also concerned to hear about the confusion surrounding the equipment return process and associated charges. Clear communication is essential, especially when customers are closing their accounts and making final payments.
We'd like the opportunity to investigate this properly. As we're unable to identify accounts from Trustpilot usernames alone, please email info@heyb.co.uk referencing this review so we can review your account history, the advice you've been given, and ensure the matter is fully investigated.
All the best,
Khushi
H!B
Despite all the promises and bombarding…
Despite all the promises and bombarding of emails I never got any referral awards despite referring my whole street and neither did any of those in my street who referred others - I was pushed from pillar to post for months and they never resolved it. I got constant marketing calls and when I got a call from someone saying they were calling from HBB to renew my contract when I asked for verification they sighed and hung up - this happened 3 times - impossible to reach anyone in customer service and my contract expired with no email notification yet I’m being charged double what my contract was for! Very disappointing service and experience
17 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Ellinor,
Thanks for your feedback and I'm sorry to hear about your experience.
The issues you've raised around outstanding referral rewards, difficulties contacting customer services, and confusion surrounding renewal communications are all concerning. If referral rewards have been earned, they should be properly tracked and fulfilled, and customers should not have to spend months chasing a resolution.
We're also disappointed to hear about your experience during renewal discussions and the concerns you've raised regarding contact verification. We understand why this would undermine confidence in the process.
We'd like the opportunity to investigate this properly. We did try to reach out via Trustpilot for more information, as we're unable to identify customer accounts from Trustpilot usernames alone, but unfortunately we didn't hear back.
Please email info@heyb.co.uk referencing this review so we can review your referral history, account communications, and renewal journey in full.
All the best,
Khushi
H!B
Excellent communication and installation
Excellent communication from order to installation and beyond.
Full marks to Pedro Brito who performed the installation in record time with no disruption or mess.
Well done so far!
16 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Rob,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
They deliver what they promise
They deliver what they promise - a good fast reliable service, with friendly helpful advice, in the unlikely event that you have a problem.Highly recommended.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! David,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
never subscribe with them
Never, ever subscribe to Hey!Broadband. It’s been the worst experience I’ve ever had. Every advisor tells you something different, and no one seems to give consistent information.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi Takreem,
Thanks for your feedback, and I'm sorry to hear about your experience.
Receiving conflicting information from different advisors is understandably frustrating and is not the level of service we aim to provide. Customers should be able to rely on clear, accurate, and consistent information every time they contact us.
We'd like the opportunity to investigate what happened and understand where things went wrong. As we're unable to identify accounts from Trustpilot usernames alone, please email info@heyb.co.uk referencing this review so we can look into your experience in more detail.
All the best
Khushi
H!B
Non-existent Customer Service
Ok service, but pray you never need technical support. Its all offshore (so language is a problem), and they are clueless. My nan would be better at fixing issues....and she has been dead for 20years!
**UPDATE - In response to HeyBroadband comment**
I have called you multiple times on your customer support number, and multiple emails have been exchanged. Still waiting for your final review and also follow-up on your inappropriately named 'Super-Pods'. Set up incorrectly by your engineer at initial install, I might add. Only just found out, after over a year, that the main router's WiFi should have been disabled!!!
16 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hi there,
Thanks for your feedback, and I'm sorry to hear about your experience with our technical support team.
While we're pleased to hear the service itself has been satisfactory, we're disappointed to learn that your support experience fell so far short of expectations. Customers should receive knowledgeable, effective assistance regardless of where the support team is based, so it's concerning to hear that you felt your issue wasn't handled competently.
We did try to reach out via Trustpilot for more details so we could investigate what happened, but unfortunately we didn't hear back.
If you'd like us to review this further, please email info@heyb.co.uk referencing this review so we can look into the support you've received and address any outstanding concerns.
All the best,
Khushi
H!B
Hey!Broadband - Excellent Communication and Customer Service
I completed a questionnaire for Hey!Broadband (Aylesbury) and was delighted to hear back soon after that I had been selected as a competition winner of a £50 Dining Gift card. Greatly appreciated!
Excellent communication from Khushi N Kotecha, Marketing Specialist, Hey!Broadband Ltd for his friendly and helpful emails, plus sending through the voucher prize extremely quickly. Really impressed by the customer service and based on this experience, we will look out for this company in the future when thinking about changing broadband providers.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Nadia,
Thank you so much for your wonderful 5-star review.
We're delighted to hear you enjoyed taking part in our competition and that your prize reached you quickly. It's fantastic to know that the communication and overall experience left such a positive impression.
Thank you also for your kind words regarding your interactions with me throughout the process – they are greatly appreciated.
Congratulations again on your win and we hope you'll keep Hey!Broadband in mind should you ever be considering a broadband provider in the future.
Best wishes,
Khushi
H!B
Odpowiedź od Hey!Broadband
Hey! Chris,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
Well my experience was great Chris…
Well my experience was great Chris bellot Is a very nice guy talked very politely explained everything answered all of my questions and i am completely satisfied with his service..
16 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Ankit,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
A very positive experience
The whole experience from selecting the right package for my needs to booking the installation and the installation itself was very positive.the engineer, Pedro Brito, was very kind and courteous and worked really quickly and carefully to get the service up and running in the pouring rain!
11 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! AM,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
Chris Bellot is a nice person and…
Chris Bellot is a nice person and hardworking. And he doing this work very well.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Hey!Broadband
Hey! Kulwinder,
Thanks for your wonderful feedback.
We're delighted to hear you had such a positive experience and that the installation was completed professionally. It's great to know our engineer was friendly, hardworking, and able to provide the level of service we strive for.
We really appreciate you taking the time to share your experience and for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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