HelloTech Recenzje 86

Take your business elsewhere. HelloTech will be out of business soon. This is from the perspective of one of their top techs.

When I started taking job offers from HelloTech years ago, the techs received the larger portion of payout (which is how it should be). NO TECHS EQUALS NO HELLOTECH.

After several partnerships, tech payout is less than half in most cases.

Now that they have lost most of their techs to competitors, they have resorted to annoying the few of us left by sending job offers hundreds of miles from home and even out of state, even though they CANNOT AFFORD to pay what it would cost to convince any tech to travel that far. Especially, since most techs have full-time day jobs and do not have the time or interest to travel that far.

However, even after making multiple requests to management to stop sending offers that fall outside of the tech's schedule and distance preferences, they continue to ignore and show a complete lack of respect to the techs.

FYI, they are doing just so they can tell customer's in areas where there are no techs that they tried to find a tech. Instead of being up front with the customer, they would rather annoy techs (in another state or city) knowing full well the techs will not accept the job offer, because they have already been notified by the tech that they only accept jobs within their preferred schedule and distance preferences.

Keep in mind, this company is ONLY A PLATFORM. They do not have employed (W2) techs. They just contract to local resources.

Do yourself (and the hard working techs) a favor and take your business elsewhere.

Companies that use these sort of predatory and deceptive practices do not deserve your hard earned money.

Virtually any other platform is a better option than HelloTech.

Thank you for your consideration.

Terrible experience, rude customer service and inept installer. Hired them to mount a tv on the wall and hide the wires. The tech who arrived refused to do it because he didn't know how! Customer service said they could send someone else out later, but wanted to charge me again! So while the tv was mounted, the wires are exposed.

Also, asked them to hang an indoor basketball hoop. The tech failed to use any anchors and now the bolts continually come out with use.

The tech was a nice guy, but he had no idea what he was doing and this is just hanging stuff on a wall! I really don't understand why they would hire someone who admitted he was not capable of doing the job.

We contacted Hello Tech and they sent a tech out to our home. He did not complete the items we needed done, but Hello Tech charged for the uncompleted items. We are getting NO WHERE with customer service. Our next step is to dispute the Credit Charges. We are very unhappy with Hello Tech

Appointments are easily available for a reason -- they clearly scramble after the fact and then tell you on the scheduled day that the tech can't make it. This happened to me 3 times. Also, they solicit memberships with the lure of bringing the per-visit price down. I think that if you decline, they place you at the back of the line and cancel on you more readily.

I signed up for the service when I purchased a TV from Walmart, within 20 mins of purchase I realized the tv mount itself was not included. I was charged a 50.00 cancelation fee for a 75.00 service.

Don’t bother. Made two appointments tech never showed up for either. Hello tech and xfinity perfect partners they both suck!

Called for tech and he showed up three hours late despite me calling several times and being told he is in the way every time. Had boilerplate, hidden language requiring I pay $19.99 a month thereafter. I called to cancel saying I didn’t see or mean to do that and was told that’s too bad. I scheduled a service since I was already paying and they canceled it. Then I rescheduled and no one showed up so after 1 hour 40 min I called and they said they need to reschedule. They had no reason for why no one showed. They rescheduled the next time frame and I asked if I take off that time will someone be here. And they said they didn’t know. I asked them why did the message they just sent me say the appointment is rescheduled for this time period. They said that’s just if someone responds and not a guarantee. I asked to speak to a manager and they said there wasn’t one available, worst experience ever with this place. I asked how to post a review on their site where they claim all these high ratings and was told I have to email them. Ha that explains all the high ratings and none of the poor ones. In that time period now when someone should be here but no one yet and have no idea if someone will show or not. Although I am guessing not. Buyer beware!

Spent 2 afternoons at home waiting for a technicia that never shoved up, what a waiste of time. I can't understand how they can be in business!

Techs showed up and were very professional but didn't and couldn't set up the security system. I'm waiting for a refund.

I received my refund but I had to be persistent. I had to prove that I returned the cove system before they would refund my money.

The technician never showed up and still try to say he “started” the project with no one here. Also, they try to charge you for service that never happened. Do not use!

THEY WILL NOT CANCELL MY MEMBERSHIP

I was charged a monthly fee of $14.99 0n July12th for future help
when the tech didn't arrive until July 15th.
Good job Justin!!

I scheduled a visit on Fri. for a tech to come on Sunday at 9 AM. Just before 9am I received a message from the tech that the visit had been re-scheduled to 6PM. At 1:30 PM I received a message that the tech would not be able to get there until Mon. evening. The website should have scheduled another tech.
This is a scam website. They will try to get you to agree to a monthly fee for something they will never deliver.

I called Hello Tech on a Thursday, and they quickly answered the phone and scheduled me for an appointment the next day between 9-1pm.  The next day, no one showed up or even called,  but they sure did charge me $86.00 for 
the service fee right away. I called them at 1 pm and sat on the phone for 25 minutes before someone answered. The lady rescheduled me for the same day between 1-5pm, again no-show and no-call. Don't call this company if you need help setting up your theater equipment. Twice in one day, a no-show or a simple call. They were unreliable and unprofessional. Scam!

The first tech rescheduled multiple times, then didn't do complete work. I complained to HelloTech, and they agreed to send another tech to finish the work. The second tech had no idea how to finish the install. I had to figure it out myself, which is what I had paid to not do. So now I'm out almost $300 and still had to do it myself. What a waste of money!!! If you use their service, make sure your tech knows the system they are working with (mine was Eufy) and don't sign for a completed job until you verify everything works! I did get the $129 value of base install, but had to do the cameras myself after I paid them.

I scheduled an appointment for a technician to set up a gaming system for my grandson. The technician arrived on time and 15 minutes later was 'finished', Imagine how surprised I was to learn that the set up was nothing more than hooking it up to the internet, (which had already been done) In the advertisement, it was a set up, hook up and establish 2 on line accounts. I certainly did not think it would be 129.00 just to hook it up to the internet. When I questioned the technician, he said that was all they did. They did not go through the log on procedure, they did not set up any accounts and basically did nothing technical, for all it was worth, I could get a monkey to do what they did. Be careful

My friend told me his company signed on to HelloTech and I should call HelloTech for toilet plumbing when snaking and plunging did not help. The guy who chatting was polite and professional but ultimate response was don't call us. "Call a local plumber."

We hired HelloTech for the purpose of wall-mounting our TVs (one in living room and one in my office) and for installation of grab bars in our 2 1/2 baths, as I am disabled. The date of the work was March 28th, 2024. The tech's name was Dustin. We did not sign a contract but took out a membership with HelloTech. On June 24th, 2024, the TV and mount in the living room just fell off the wall (no studs were used; just sheetrock) and the wall was damaged and the TV was destroyed. On June 27th a second tech from HelloTech (Brandon) came to inspect the
damages. HelloTech then issued a damage claim #1219331. Brandon wanted to do the right thing (repair everything) but HelloTech HQ would not let him. Supposedly the claim was to be paid in "7 to 10 days". We were not paid until August 19th, 2024 ($538.96). And this is when the real problem
started. In trying to received the monies from PayPal, I mistakenly and quite accidentally REFUNDED to monies back to HelloTech on that very same day. Seeing my mistake, I immediately sent HelloTech (via PayPal) a request to resend the monies back to my PayPal account that same day. They would not and they wouldn't respond to my inquiries about it. Through many emails and phone calls,
they still have not resent my money back to my PayPal account. And that is all I'm asking. I gave them until close of business today, 09/13/2024 to resend the money or I would file a complaint with everyone that I could. They ignored me, yet again.

Complaint description
Briefly state what you would consider a reasonable
resolution from the company Simply resend the $538.96 to my PayPal account that was mistakenly refunded to
HelloTech.

wish i knew before I paid for this service. In July i bought a TV From Walmart and included the wall mount installation. The TV was delivered. but then it went downhill from there. I received a text from a tech saying they would be there the next morning at 9am. Then i received another text the next day with no explanation that the call was canceled. when i called Hello Tech they said that there were no techs available for the install and would not have one anytime soon. I ask who was the tech who said he would be there. They could not explain. I called Walmart to ask for a refund for non service and was told Hello Tech would have to reimburse me. The calls went back and forth between the two for weeks. I finally got what i thought was a good answer only to find out that Hello tech said it would be 4 to 6 weeks to receive the refund starting from August 1st. From the reviews i just read i have little faith in that. Walmart needs to dump this company or face possible loss of a lot of good customers. I agree with the other customers they are a bunch of Crooks

This was my second time around with the same problems that I paid for. My services that I asked for were not completed by the first tech. Then I asked for a second tech, and the second tech didn't fix my problems. It was left up to me both times. I paid $158.00 dollars and got nothing.